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Why am I randomly not receiving texts?

  • 8 August 2019
  • 61 replies
  • 103525 views
C

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages).  Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm an Android user.

It is seemingly completely random, sometimes even in the middle of a conversation, selective texts sent seconds or minutes apart will not come through.

So far I have tried:

  • Changing to the stock texting app (I normally use Mood)
  • Clearing the text app cache
  • uninstalling and reinstalling Mood
  • changing the SIM
  • T-Mobile advised me to do some kind of reset (which all it did was make me have to put in all my WiFi passwords again)
  • full factory reset
  • Confirmed APN settings
  • Bought another damn phone.

Annoying that I could never figure out wth was happening, but no matter, it seemed like things were working. Well, the problem has returned, and it's very difficult to troubleshoot or know when it's happening because it's not like there's an error message. I don't find out until days or weeks later, and I imagine sometimes never at all. People think I'm just ignoring them.

I have also had issues where texts come in very delayed, I'm talking anywhere from like a half hour to 24 hours later.

These are just regular old sms texts, usually brief ones too, not group chats media etc., if that matters.

Is it possible that that I am momentarily losing service when these messages are being sent and they just kind of disappear into the void? lol

Solutions?

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Best answer by tmo_mike_c 20 August 2019, 18:18

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61 replies

M

Based on the info above, is this then an android issue. I have iPhone 12 Pro and T-Mobile is the carrier. I get all the SMS send to me from all type of smart phone and all carriers. But when I reply to those SMS, the SMS goes from my iPhone but the receiver never gets those replies from me. The reply SMS I send is getting tracked with time & date in my T-Mobile account, which means it went from my iphone. 
But what about some iPhones owners not getting my reply SMS but they do get it when iMessage is on, when iMessage is off the SMS never reach them even though it went from my device. 

P

It's an iPhone problem with receiving messages. But I'm not sure if it's isolated to tmobile iPhones.

TMobile is recording that the messages are sent (from both iPhone and Android). 

The setting for "Send as sms" instead of iMessage was on for the iPhones in my situation. 

M

It's an iPhone problem with receiving messages. But I'm not sure if it's isolated to tmobile iPhones.

TMobile is recording that the messages are sent (from both iPhone and Android). 

The setting for "Send as sms" instead of iMessage was on for the iPhones in my situation. 

Like I stated above, I receive SMS & iMessage fine whether it is iPhone or android. When I reply to the SMS to people who do not have iMessage, it goes from my iPhone, but the receiver never get my reply SMS. T-Mobile has records of these SMS replies with date & time stamp in my online T-Mobile account, which means it went from my iPhone. I changed the devices, tested it and the SMS replies are send from my side but the receiver never gets it. The interesting aspect is when I remove T-Mobile Sim on these devices and insert a Verizon SIM, the receiver gets my reply SMS. So i don’t think it is a device issue. It is either a T-Mobile SMS issue or android issue vs T-Mobile.  

M

An update:

SMS messages that I replied or send in the form of pictures or screenshots are received by those who were not receiving my SMS messages before. The SMS that I am typing using my keypad and sending are still not received by the receiver. 

7

Same issue here on Revvl 2 Plus set up new in 2018DEC - first time in early 2019 it took me days to realize that I was not receiving text messages. In one case, messages I sent were received, but I did not get the replies until 20 minutes after t mobile tech support “refreshed” my line, received all unreceived text messages at once. Happens ever since about ever 30 to 60 days.

Today I know I was not receiving txt messages, I restarted, nothing. went about my day, restarted this evening, nothing. Once a t mobile tech told me, put it in airplane mode and restart, then take it out of airplane mode, so I did that and nothing. Cleared the messaging cache, data, and forced app to stop, restarted again, still nothing.

While I was tooling around here and asked to sign in, forgot my passcode, then needed to do a two step authentication, when the short code came from t mobile, all back logged messages were also received, the order in which they were received is also interesting, the t mobile short code should have been last, but it was second to last and a text message from a line on my plan which was sent hours earlier was last.

I just wish I knew what the fix is when detected or stop it from happening.

Very wierd, Snowden knows. He should be pardoned. 

M

Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck.  I changed device, changed from eSim to physical sim, nothing fixed it. 

Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don’t want to fix it. 
I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story. 

J

This seems to be a T-MOBILE problem, not a given phone issue.

J

I have this same problem, from other T-MOBILE customers who text me, regardless of which phone brand they use.

M

I am having the same issue, although I do not believe it is an apple or Android issue nor do I believe it is a carrier issue. I think it's a worm or virus on our phone. Due to a friend of mine was complaining that he wasn't receiving all my texts...(same issue everyone is speaking of). I thought he wasn't being truthful and then it started happening to me with just my husband, and then it started happening to my husband and only from his brother. I went for a long weekend with my mom and by the time we came back now it's happening to her. In conclusion I believe it's a worm.

C

Wow, this goes on forever. Is there any chance it is related to the integration of 5g? The first posts are from the initial testing of the new 5G towers. I have tried all the suggestions. Thinking about getting a new sim card and trying that.

J

Thanks for sharing your experience. After a month of trouble shooting by T-Mobile tech team, they could not fix the issue. Tech team was saying it is device or apple issue which is a usual tech tactic of passing the buck.  I changed device, changed from eSim to physical sim, nothing fixed it. 

Today i left T-Mobile and within 5 minutes of number transfer to new provider, all the text messages are working fine. So it is a T-Mobile issue or may be carrier competition where Verizon or AT&T deliberately randomly block T-Mobile incoming text to its customers or it could be T-Mobile tactic for some other reason. I think it was deliberately blocked or made broken than any other issue or else the tech team could have easily fixed it. They don’t want to fix it. 
I took the decision to port out of T-Mobile as T-Mobile tech team seems to be helpless. This is my story. 

Same issue, opened two tickets and these don’t give a rats about it. 

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