Question

phone won't ring calls go straight to voice mail

  • 9 February 2016
  • 34 replies
  • 20254 views

My phone won't ring when calls are coming it goes straight to voice mail.


34 replies

Switching from 4G to 2G worked for me!!! Try this. Hope it helps!

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting “invalid MMI code.” Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

I had the exact same problem as everyone else and this worked immediately! My phone blew up with a bunch of text/phone calls cause I was trying to verify using 2-factor and nothing was coming through. Dialed **61*18056377243**25# and everything was fixed.

 

Thanks so much!

Caller can hear my line ring, but I don’t hear the phone ring.

I tried setting Network Mode without 4G - it worked for me.

Thanks. That fixed my issue!

The problem with going straight to voice mail could be lack of sufficient equipment at the cell tower,  if equipment to ring the phone is busy ringing other phones it may force the new call to go to voicemail.  I worked for AT&T and I know there are limitations on equipment or lack of sufficient equipment to handle calls. 

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You know, this leaves two possibilities...either there is a setting/app interfering with your calls that was transferred from your old phone OR something is set incorrectly on your account. Try Safe Mode to shut down all 3rd party apps. If that doesn’t work, go deep checking ALL your phone settings. If you find nothing helps, call Tmobile & talk to a tech about any possible settings (even legacy settings) that might cause your issues.

Same issue happens to me with two different phones. 

 I just upgraded to my Note20 5G Ultra which i thought would fix the issue but NOPE. 

The only way i find that it will temporarily fix the issue is to turn airplane mode on then back off. The phone will accept calls for a few hours then again, i start seeing voicemails with nothing in my missed calls list.

Same problem for 2-3 weeks. No ring. Goes right to voicemail. Tried rebooting. Tried Safe Mode. Tried turning off Wi-Fi. Nothing works. No ring tone. Goes right to voicemail. Do not disturb is off. Forwarding is off. Night mode is off. T-Mobile 1st-level phone support person had no ideas. He transferred me to higher-level support. They had me reset the network settings on my phone. Then they tried to reset my call forwarding feature using ##004# dial code, but kept getting “invalid MMI code.” Then he had me do a long pattern reset **61*18056377243**10# which did reset my call forwarding, and recovered my ring tone, but the ring time was too short, so he increased the ring time to 25 seconds using code **61*18056377243**25#  ----- and now everything is back to normal.

Apparently, an Android / Samsung / TMobile automatic software update 2-3 weeks ago messed some things up.

Have been having the same problem with my phone lately.

I had the same problem on one of my lines for many months and Tmobile was unable to fix it. Finally I demanded a new phone number and the problem went away. Now another line (my sister) is getting the same problem consistently when I call that number. However if she calls me, I have no trouble calling her back. But that's good for a few hours at most and then once again my call goes straight to her voicemail. Now I notice I'm starting to get missed calls on my own line (main), no ring and no log but only a voicemail. Came close to having a real estate deal messed up because of that.

So apparently, there is a feature in:

Settings > phone > silence unknown callers ... this even apparently is STRONGER than Do Not Disturb because even if the call was within 3 mins of each other, it still went to voicemail! Hope this helps and T-Mobile, you are welcome for solving this issue for some hopefully! And yes, T-Mobile can contract me for an IT Project Management role is needed. Thank you!

So apparently, there is a feature in:

Settings > phone > silence unknown callers ... this even apparently is STRONGER than Do Not Disturb because even if the call was within 3 mins of each other, it still went to voicemail! Hope this helps and T-Mobile, you are welcome for solving this issue for some hopefully! And yes, T-Mobile can contract me for an IT Project Management role is needed. Thank you!

Same thing happened to me today and has happened before.  I had my phone right next to me and heard the voice message alert tone.  The phone never rang prior to that and there was no entry in the call log. I had three signal bars at that location.

Same problem here.   Called the help line and they just had me reboot the phone and of course it worked.  Next day I was waiting for a job interview call and it happened again.  Something is clearly wrong beyond just rebooting a phone

We have the same problem. Sometimes I don't even get a missed call in my phone log. Also have missing texts. Me (Motorola Z3), My wife (iPhone), my son (Google Pixel2) ALL have this problem. Mostly me though. Had many many calls with Tmobile but it is just getting worse, not better. What can I do to fix it?

I am having a similar problem where callers say they call but get hung up on after a few rings. This is interfering with medical care as well. Sounds like T-mobile has had this issue for a long time. If nothing can be done, I want out of my contract.

Can you recommend another cell provider who can figure out this problem?  Wife and I both have it.  And it is random.  So rebooting isn't an option.  How would you know when to reboot?  Apparently got good signal strength.  Look at the number of complaints.  T-Mobile has a technical issue on their end.  It isn't the user or their devices.  Asking the users to play detective is not good.  We have better things to do.  I pay for a phone service, not a game.

I have the same problem.  Actually wife and I both do.  Often I call her - right to voicemail.  She has also missed 4 calls today from hospitals that we need to take.  Have good signal coverage.  I've called T-mobile, but no help.  We have very different phones (I have a blackberry 9900 and she has a Moto G6).  If we have to switch over to GSM to get reliable calls, then we will be dropping T-mobile.  Getting phone calls regarding medical situations is too important to be concerned about loyalty to a company.

So many customers are facing this problem and t-mobile is asking basic questions to buy time or not do anything. It's really pathetic.

I get calls sometimes and sometimes only voicemails.

T-mobile sucks.

I think when all customers decide to switch, then t-mobile will wake up but then it will be too late for them to take any action.

t-mobile customer service sucks big time, really pathetic.

Same here. I am having the similar issue regardless of which state I'm in. Mostly notice in my home area, but that's where I'm usually are.. I also called T and suggested to reboot my phone lol, asked them to check the towers, but I think that is more global problem 😥

I was also thinking to switch to 3G when I'm expecting a call, but that is just crazy.

I resolved annoying prompts by disabling notifications on lock screen, but VM still kicks in after 2 or 3 rings?

Domestic roaming on CellularOne (3 rings) now my phone always prompts me that I have voice mail, which I don't? Real annoying!!

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That's very interesting! Now, are you referring to domestic roaming (where you are still in the US) or international roaming?  Do you know how many rings you get before voicemail picks up when you are not on the T-Mobile network?

I have tried that, my issue seems to only occur when I'm not on t-mobile network?

Userlevel 4
Badge +9

Hey there, are you referring to wanting more rings before VM picks up?  You may wish to try using a short code: Where you see "seconds" enter in the number of seconds you wish to delay the VM picking up the call (in intervals of 5, up to 30 seconds).

**61*18056377243**seconds#

For example, if you want a 30 second delay, you would enter:

**61*18056377243**

Give that a try and let us know if it works for you

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