As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **”
Tell me about the deal.
For a limited time, buy an iPad with Wi-Fi + Cellular directly from Apple and get a $200 virtual prepaid MasterCard® after you activate your new iPad on an eligible T-Mobile or Sprint data plan.
How do I get it?
Buy an iPad with Wi-Fi + Cellular directly from Apple (pay in full or pay monthly with Apple Card Monthly Installments). Within 90 days of placing your order, activate an eligible 10GB (or larger) data plan with T-Mobile/Sprint and complete the promotional application at promotions.t-mobile.com.
I bought the Wi-Fi + Cellular directly from Apple and met ALL the terms, but was unable to activate with a cellular plan, so I went to my local T-Mobile store. After paying $40 ($10 SIM fee, $30 “assisted support” fee), the iPad has been activated on a 10GB plan and shows up in my postpaid account.
HOWEVER, there is no way to enter the promo code at the T-Mobile Promotions page!! T-Mobile’s “team of experts: is clueless about the promotion, as was the local store.
So, can someone from T-Mobile here help? Or, do I just regard this as another unreal T-Mobile promotion? (In which case, I will likely dispute the so-called “assisted support” charge as services not rendered.)
Best answer by magenta2738723
UPDATE: this whole experience turned into a massive fiasco.
Despite listing the 10GB plan cost at “Get 10GB for $30” on https://www.t-mobile.com/cell-phone-plans/affordable-data-plans, I was actually charged $47.17 on my T-Mobile bill -- with AutoPay enabled!
T-Mobile Customer Service is still clueless about the promotion described at https://www.apple.com/shop/buy-ipad/ipad-pro and attempts to use the promotion at https://promotions.t-mobile.com/ still result in a “Oops! Something went wrong. Please try again.” message. No point in doing “Retry” since the promotion is unavailable.
I called and cancelled the tablet plan -- 50 minutes of my life I can never recover.
My 2¢ about this debacle: It seems that T-Mobile has been infected by the “customer no-service” culture that typified Sprint. This trend doesn’t bode well for T-Mobile as a competitive disrupter in cellular or home internet service (another slow-rolling debacle of hyped marketing).