Devices

Apple, Android, SyncUP, and more!

3611 Discussions

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WendcraFirst activity
asked in Android

Copy of paper bill

Where can I download a copy of bill or receive a paper copy?

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gramps28
Pillar
6 days ago
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MoshiFirst activity
asked in Android

Need to know my previous payment

Hi. can somebody know where can i get my previous account statement from the sprint

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gramps28
Pillar
6 days ago
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inahmallariFirst activity
asked in Apple

Warehouse "never received" my trade-in device

I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse.A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.

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6 days ago
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JoeMikeGentLearner
asked in Android

When will T-Mobile convert their RCS platform to the Jibe Platform (Google) for RCS?

I’ve noticed that Samsung S21-S23 are on T-Mobile’s servers for RCS messaging (AKA Google Messages). But there is an update from T-Mobile’s twitter account posted on 9/21/23 that they will be migrating to Jibe. Any idea or ETA that these devices will migrate. 

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7 days ago
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Melissa BushFirst activity
asked in Apple

phone issues

is there a way to remotely reset a phone its locked up i can reply to messages if i hold them down but its locked up on an app and wont let me shut down or anything

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syaoran
Pillar
7 days ago
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Dhaval kapadiaFirst activity
asked in Device unlock

unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information

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gramps28
Pillar
7 days ago
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shahriarfahimFirst activity
posted in Device unlock

unlock my iphone 6s carrier

hi dear,plz unlocked my iphone 6s carrier locked.serial number FK3QR6EPGRY8IMEI 355425078820057

1
gramps28
Pillar
7 days ago
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weneimanFirst activity
asked in Android

S21 Ultra won't connect to 4G and 5G after screen replacement

I just replaced my screen at a repair shop in Greece after I dropped my phone.  Since returning to the US, I cannot access 4G or 5G, only the Edge network and WI-FI.  I have:Cycled airplane mode on and off.Cycled data enabled off and on.Verified data saver is off.Enabled and disabled roaming.Wiped cache partition.Verified the phone is updated.Restarted my phone after each event above and below.Verified no outages in my area.Reset my network settings.Verified network settings.Replaced the SIM card.Started my phone in Safe Mode.Performed a factory reset of my phone.I assume that my antenna is broke, the repair store didn’t say anything about it and I didn’t return stateside until about 2 weeks later.  My international plan didn’t show the network before and I couldn’t tell a speed difference because of the plan I have.  I don’t want to have to replace the antenna only to find out there is something I missed or I need to replace something else instead.  Any help would be appreciated. 

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syaoran
Pillar
7 days ago
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taylortautFirst activity
asked in Android

Tmobile App Stuck "Setting up"

Hello, when launching the tmobile app on my S22 Ultra it is on the tmobile logo and on the bottom says "Setting you up" I cannot get past this screen. Uninstalled and reinstalled multiple times let it sit for 20 minutes plus nothing seems to be working. Restarted phone cleared cache. Please help!

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7 days ago
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Colorado94First activity
asked in Android

CANNOT RECEIVE MMS MESSAGES

Alright, so around 1 month ago I switched to my boyfriends plan on T-Mobile from Verizon. We ordered a Samsung S22 Ultra and once it arrived we set it up. They gave me a new number but we intended on transferring my number from Verizon. That ended up taking around 5 hours so in the mean time I used the new number until it was all switched over. During the time using the new number I was able to recieve MMS messages from anyone with Verizon as their current carrier. Once my number had fully transferred on my new phone I could no longer recieve MMS messages but only from Verizon. I could and still can recieve MMS from all other carriers except Verizon. Also Verizon users can recieve my MMS messages with ease. Sometimes when a Verizon user trys to send me an MMS it will send as a link that takes me to the internet to a log in page which I have zero login information for. Other times it doesn't show anything. I will attach a screenshot as well of the link. I have spoke to Tmobile regarding

5
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7 days ago
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jbernick805First activity
asked in Apple

Has anyone had any issues with Hulu app streaming or app just disappearing from phone and can't not install

I have had Hulu app with live tv for almost 2 years now and all of a sudden the app disappeared. Went to reinstall it and says to share location but when but it doesn’t ask me to allow it. when I look under privacy:location services it isn’t there after I have reinstalled it. I’ve talked to Hulu and apple and they can’t figure it out. 

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7 days ago
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BBiggiFirst activity
posted in Apple

sending text to my cell phone using @tmomail.net no longer working?

it no longer works, please assist

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7 days ago
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SlycooperFirst activity
asked in Android

trying to unlock my galaxy s22

i bought a samsung s22 ultra device from tmobile but immediately buying it from them i switched it over to metro pcs but now i cant unlock it with the inbuilt app is there any way i can fix that 

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syaoran
Pillar
7 days ago
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STU519First activity
asked in Android

dropping calls and data

Any ideas on why my pixel 7 shows full 5g or lte signal but drops calls and apps won’t function? This problem just started last week. It works fine on wi-fi. 

0
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8 days ago
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NCL SpectreFirst activity
asked in Device unlock

SIM Unlocked- dual SIM for international student

Hey!so as the title says, next month im moving to the US for college. Im planning to buy a new phone (the S24 when it comes out) and my question is: if I buy the new phone + line in T Mobile (because T Mobile have the deals of purchasing a new phone+line) will I be able to use my home country’s SIM while having another SIM from T Mobile? I know Samsung phones supports dual-SIM option but for that to work my phone needs to be unlocked. Thank you in advance!

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syaoran
Pillar
8 days ago
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andy_fFirst activity
asked in Android

Voice to text spells out comma

I just got a new Samsung Galaxy A14. When I use the voice to text feature it spells out the word “comma” rather than giving me the obviously intended “,” in the sentence. So so incredibly frustrating. My old Samsung never used to do this.Anyone else having this issue? Is there some switch I need to flip in settings? Gotta wonder how many people want the word comma spelled out - ever.It’s so frustrating comma maybe I should stop buying Samsung phones period

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8 days ago
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Mama BearNovice
asked in Android

nothing wants to connect

My T-Mobile doesn't even show up when trying to connect a device. I've had to enter everything manually for each device. I couldn't get my old Roku to work,  so I got a new one. Still nothing. So I tried the onn brand at Walmart. Google TV. I had to manually enter everything, but it connected. My personal cell phone wouldn't connect, but my work phone did. I ordered security cameras a few weeks ago, and they won't connect at all. I've tried everything suggested on here. I went with T-Mobile to save money. Now I'm spending, even wasting money on things I can't use. How does that happen 

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8 days ago
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Laura GFirst activity
asked in Android

Bank Debit cards

Giving TM bank or debit info to secure Autopay is WRONG. Any security official will recommend not doing so. Your company had a security breach in Jan 2023 making you less secure.

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gramps28
Pillar
8 days ago
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jyuan2004Rookie
asked in Device unlock

Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed

I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear

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9 days ago
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lovelylys0720First activity
asked in Apple

lock phone

my old friend won’t pay her half of the bill anymore now that we aren’t friends & it’s on my plan. how could I lock her phone completely where she’s not able to use it? 

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syaoran
Pillar
9 days ago
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dkriebRookie
asked in Apple

Trade in value of my iPhone misrepresented

I was promised a $1000 trade in for my iPhone 12 for an iPhone Pro Max 15 if I upgraded to the G55 Plus plan. Now as it turned out I’ll have to pay 660 over the next 24 months.. The problem is that you can hardly understand some of the foreign customer service repps. However I was assured several times that I would only pay roughly $7 more per month which come out to $107 per month with the upgrade to the newer plan. Very, very upset over being misled. The free upgrade is misleading. The play the trade in/credit game and make it confusing. Way to go T-Mobile with the trade in scam!!!!

1
syaoran
Pillar
9 days ago
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ScratchjunkieFirst activity
asked in Android

galaxy flip 4 turning off when closing after 5.1.1 update

Just downloaded the 5.1.1 update to my Flip 4 and when I fold the phone close, it will shut the phone down. Anyone else experiencing this problem? What are my options from here?

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10 days ago
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user12345First activity
asked in Apple

Switching phones

I am in australia, and had to get a new phone because I broke my old one from water damage. How do i trasnfer lines from my old phone to this one without buying a new phone through tmobile? Tmobile always prompts me to buy a new phone when i press upgrade line but i bought my phone at apple already. Thanks

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gramps28
Pillar
10 days ago
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banjoman06First activity
asked in Android

Exchange Phones on Same Plan

Would I be able to get a new phone (Galaxy S23+) with the add a line promotional discount, and then swap my current phone (Galaxy S10+) with the new phone so I have the new phone on my current number and my existing phone on the new number?I don’t see anything in the terms of the offer that indicate the new phone has to be on the new line, but maybe I’m missing something.  If this would be technically allowed, what sequence of steps would I follow to achieve this?Thanks!

3
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10 days ago
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1stclassdriverFirst activity
asked in Android

Replace t-moble's voicemail with google voice on my samsung Note 20 ultra

Need to change my voicemail to google voice

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1
10 days ago
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