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I used the trade-in offer for my Iphone X 64GB for the IPhone 12 Pro Max in retail, which the product was mailed to me a week after. The same day that I received the new phone, I had dropped the trade-in phone (IPhone X) to USPS. On December 2, my tracking depicted that it had arrived at the warehouse.A week later I never got the rebate I was told I would receive and I decided to call them. They said there would be an investigation in which 5 days later (December 10) I received an email that they did not have any information that they received the trade-in. I clearly did return it, so what am I supposed to do now. I am still receiving messages that I have to return the phone despite messaging the team multiple times. All their responses were to wait. This is making me go insane.
I’ve noticed that Samsung S21-S23 are on T-Mobile’s servers for RCS messaging (AKA Google Messages). But there is an update from T-Mobile’s twitter account posted on 9/21/23 that they will be migrating to Jibe. Any idea or ETA that these devices will migrate.
My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information
I just replaced my screen at a repair shop in Greece after I dropped my phone. Since returning to the US, I cannot access 4G or 5G, only the Edge network and WI-FI. I have:Cycled airplane mode on and off.Cycled data enabled off and on.Verified data saver is off.Enabled and disabled roaming.Wiped cache partition.Verified the phone is updated.Restarted my phone after each event above and below.Verified no outages in my area.Reset my network settings.Verified network settings.Replaced the SIM card.Started my phone in Safe Mode.Performed a factory reset of my phone.I assume that my antenna is broke, the repair store didn’t say anything about it and I didn’t return stateside until about 2 weeks later. My international plan didn’t show the network before and I couldn’t tell a speed difference because of the plan I have. I don’t want to have to replace the antenna only to find out there is something I missed or I need to replace something else instead. Any help would be appreciated.
Hello, when launching the tmobile app on my S22 Ultra it is on the tmobile logo and on the bottom says "Setting you up" I cannot get past this screen. Uninstalled and reinstalled multiple times let it sit for 20 minutes plus nothing seems to be working. Restarted phone cleared cache. Please help!
Alright, so around 1 month ago I switched to my boyfriends plan on T-Mobile from Verizon. We ordered a Samsung S22 Ultra and once it arrived we set it up. They gave me a new number but we intended on transferring my number from Verizon. That ended up taking around 5 hours so in the mean time I used the new number until it was all switched over. During the time using the new number I was able to recieve MMS messages from anyone with Verizon as their current carrier. Once my number had fully transferred on my new phone I could no longer recieve MMS messages but only from Verizon. I could and still can recieve MMS from all other carriers except Verizon. Also Verizon users can recieve my MMS messages with ease. Sometimes when a Verizon user trys to send me an MMS it will send as a link that takes me to the internet to a log in page which I have zero login information for. Other times it doesn't show anything. I will attach a screenshot as well of the link. I have spoke to Tmobile regarding
Has anyone had any issues with Hulu app streaming or app just disappearing from phone and can't not install
I have had Hulu app with live tv for almost 2 years now and all of a sudden the app disappeared. Went to reinstall it and says to share location but when but it doesn’t ask me to allow it. when I look under privacy:location services it isn’t there after I have reinstalled it. I’ve talked to Hulu and apple and they can’t figure it out.
Hey!so as the title says, next month im moving to the US for college. Im planning to buy a new phone (the S24 when it comes out) and my question is: if I buy the new phone + line in T Mobile (because T Mobile have the deals of purchasing a new phone+line) will I be able to use my home country’s SIM while having another SIM from T Mobile? I know Samsung phones supports dual-SIM option but for that to work my phone needs to be unlocked. Thank you in advance!
I just got a new Samsung Galaxy A14. When I use the voice to text feature it spells out the word “comma” rather than giving me the obviously intended “,” in the sentence. So so incredibly frustrating. My old Samsung never used to do this.Anyone else having this issue? Is there some switch I need to flip in settings? Gotta wonder how many people want the word comma spelled out - ever.It’s so frustrating comma maybe I should stop buying Samsung phones period
My T-Mobile doesn't even show up when trying to connect a device. I've had to enter everything manually for each device. I couldn't get my old Roku to work, so I got a new one. Still nothing. So I tried the onn brand at Walmart. Google TV. I had to manually enter everything, but it connected. My personal cell phone wouldn't connect, but my work phone did. I ordered security cameras a few weeks ago, and they won't connect at all. I've tried everything suggested on here. I went with T-Mobile to save money. Now I'm spending, even wasting money on things I can't use. How does that happen
I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear
I was promised a $1000 trade in for my iPhone 12 for an iPhone Pro Max 15 if I upgraded to the G55 Plus plan. Now as it turned out I’ll have to pay 660 over the next 24 months.. The problem is that you can hardly understand some of the foreign customer service repps. However I was assured several times that I would only pay roughly $7 more per month which come out to $107 per month with the upgrade to the newer plan. Very, very upset over being misled. The free upgrade is misleading. The play the trade in/credit game and make it confusing. Way to go T-Mobile with the trade in scam!!!!
I am in australia, and had to get a new phone because I broke my old one from water damage. How do i trasnfer lines from my old phone to this one without buying a new phone through tmobile? Tmobile always prompts me to buy a new phone when i press upgrade line but i bought my phone at apple already. Thanks
Would I be able to get a new phone (Galaxy S23+) with the add a line promotional discount, and then swap my current phone (Galaxy S10+) with the new phone so I have the new phone on my current number and my existing phone on the new number?I don’t see anything in the terms of the offer that indicate the new phone has to be on the new line, but maybe I’m missing something. If this would be technically allowed, what sequence of steps would I follow to achieve this?Thanks!
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