Question

HP Printer Wireless Set up Issue

U
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Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable.  I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up.  I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering.  Is there a way to do this or what other options do I have?

Thanks for your help!

37 replies

W

The HP Easy start software requires that both printer and computer be on the same network: That’s the problem in the first place, so doesn’t work.

M

Worked for me too.  Did not want to buy a new printer yet.  Now I won’t have to.  Thank you!

M

Thanks all for replying on this. When I did the initial networking configuration setup way back when I first got the printer, I just followed the instructions on the HP CD to set up the wireless and don’t recall ever specifying a static IP vs DHCP.  Assume it would be defaulted to use DHCP. But over the last couple of days, I re-installed the printer set up from that same CD along with trying to set up the Wireless connectivity and don’t see any static IP vs DHCP configuration selection.  It just fails on that last step after selecting my SSID and password. So since I am not very networking savy, can you guys tell me how I could find out if my printer is using a static IP vs using DHCP? Assume this is something I should be able to see from my computer as long as it is connected to the printer using the USB since that is the only way to connect currently? On my printer, there aren’t many Wireless options to look at from the console.

Thanks again for your replies!

Do you have your 5 GHz and 2.4 GHz on separate SSID? I am assuming your HP Printer only works on 2.4. Try again with different SSID for 2.4 Ghz and make sure both PC and printer are on the same 2.4 GHz SSID.

I had the same issue with my hp envy.

I downloaded the TMobile Internet app. Went to Networks. Found the TMOBILE network and clicked the right arrow

Changed the frequency band to 2.4

WPA version to WPA/WPA2

WPA encryption to TKIP & AeS

Now it works .

 

Thank you, thank you, thank you.  This worked for me and my HP Officejet 6000.  Thought I was going to have to return my gateway and stick with Xfinity.  Tmobile you should share this with your tech people.  I was on the phone a long time trying to figure this out.  Had to type multiple phrases in google to finally find this post.

Worked for me too.  Did not want to buy a new printer yet.  Thank you!

Thank you, thank you, thank you.  This worked for me and my HP Officejet 6000.  Thought I was going to have to return my gateway and stick with Xfinity.  Tmobile you should share this with your tech people.  I was on the phone a long time trying to figure this out.  Had to type multiple phrases in google to finally find this post.

 

T

I had connection problem with HP Envy 4500 using the printer wireless set up wizard. Tried many unsuccessful attempts. Finally, used the T-Mobile network app on my iphone and selected the 2.4Ghz network. I looked at the configuration and changed the WPA configuration to WPA/WPA2 which is an older security setting and  after the T-Mobile Gateway updated, I retried the wifi setup wizard on the printer and it worked.

M

This worked for me.

 

Unable to print to wireless printer

T
 
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  • Trez
  • Helper Level 1
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Just switched from Spectrum to Tmobile home internet. Now I am unable to connect to my fairly new HP printer M148fdw. I have set static and dynamic ip addresses, changed from 5mhz to 2.4 mhz, changed encryption. I have updated firmware on the printer. I am unable to browse to or ping the printer or any of the devices on the network other than the tmobile gateway.

icon

Best answer by Trez

This will work for any older 2.4GHz device.  Worked for our cameras and lights and printers.  In “Network”  you can add another network by pressing the magenta +, give the new network a unique name, change the  frequency  to 2.4 only and the protocol to WPA2, leave the rest as is.  Let the router update then search on your device for the new 2.4 network.

 

This worked for me.

S

I had the same issue with my hp envy.

I downloaded the TMobile Internet app. Went to Networks. Found the TMOBILE network and clicked the right arrow

Changed the frequency band to 2.4

WPA version to WPA/WPA2

WPA encryption to TKIP & AeS

Now it works .

 

Thank you, thank you, thank you.  This worked for me and my HP Officejet 6000.  Thought I was going to have to return my gateway and stick with Xfinity.  Tmobile you should share this with your tech people.  I was on the phone a long time trying to figure this out.  Had to type multiple phrases in google to finally find this post.

O

So, if I make these changes (WPA2/WPA3 to WPA/WPA2) to get my HP Envy 4500 to connect will that require reconnecting the other devices in the house as well (Ie Roku PS4). 

C

I had the same issue and changing wpa2/wpa3 to wpa/wpa2 allowed my HP printers to connect via wireless.

G

What pbcgal said works but you only have to change from the recommended wpa2/wpa3 to wpa/wpa2 that is because since we're using older printers it doesn't detect the newer wpa2/wpa3.

P

I had the same issue with my hp envy.

I downloaded the TMobile Internet app. Went to Networks. Found the TMOBILE network and clicked the right arrow

Changed the frequency band to 2.4

WPA version to WPA/WPA2

WPA encryption to TKIP & AeS

Now it works .

 

syaoran
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Userlevel 7
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Separate the 2.4GHz and 5GHz wireless and set the 2.4GHz and 5GHz to AES encryption.

Syaoran - I am not a T-Mobile Employee but I could use a new job!
scottjd

Make sure the software is up to date on the printer, maybe even move the printer into the room with the gateway and plug it in with a cable. 
also for this that just changed and it doesn’t work try setting the WiFi on the gateway to WPA2 only for the WiFi security. Not all devices like using WPA3 if the software isn’t up to date on that device. I’m assuming that the old WiFi probably was at WPA2, maybe even lower but I don’t recommend using lower WiFi security. 

Thank you, Scott
W

Lots of HP owners are having this problem. T-Mobile solved it by having me download and run “HP easy start”. Problems ? Call them direct at 800-334-5144.

L
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With my HP printer 5514, there are options for default settings and internet default setting. Probably need to reset the default internet settings (I suspect works like a “forget” network option). See the issue I solved, below.

 

My 5514 printer would actually connect to the T-Mobile Gateway network ok but still could not be seen by Windows 10/11 on any of my 3 computers. I was able to solve this issue by changing the IP address of the printer via the printer menu. On my HP printer menu, I selected the wireless icon, then internet settings, then IP setting, and there was able to change the IP address of the printer. After that, my printer became available to Windows 10/11 on all computers. Apparently, the old IP address was still associated with the previous network router from AT&T.

I also noticed that after I did this, if I would have gone one setting further than the IP setting, there was an option to install the default printer network settings (vs the default printer settings). I suspect this would have accomplished the same thing. Anyway, all is well now with my printer.

H

@Thorny I reset the default settings, and it worked!

T

Mine can “find” the printer but is now prompting for a password, which it never had.  I sent a help request to HP and haven’t heard back.  Must have a worker shortage in India too!

H

@Thorny I did what you did and it worked - last week - , but now I can’t find my printer as the source Wi-Fi again!  Help!  I have an HP Officejet 4620.

T

After reading the thread I grabbed a cold one and contemplated the fix as I “had” the same problems. I have a LaserJet Pro MFP M29W. What we do to print from multiple iPads and iPhones is quite simple: I simply change the source Wi-Fi from T-Mobile to my printer.  Bing, Bang, Bong it works!

K
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So I am having the exact same issue as unclejoe00.    I am switching internet service from Xfinity with Netgear modem router to the TM 5g gateway.  3 devices worked fine before on the wifi…. HP Officejet Pro 8610; Netgear Wi-Fi extender EX 3700 and TP link Wi-Fi extender Model RE220.  All say the fix is to disable MAC filtering on the router or if Access Control List is used in router to manually add the MAC addresses.  The old router and 5g gateway are both set for WAP2 and the devices confirm that security setting.  I tried to work this out with TM customer service but got no suggestions.  I want to cut the cord with Xfinity but need to get this resolved first.  Thanks for any help or suggestions you might have. 

U
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Thanks for the feedback iTinkerlot but have actually done all of that already. I actually found the old HP printer manual which is the same information that you sent me online so I have been doing all of those things the last couple of days including restoring the network defaults on the printer. I just think the printer is too old and is using WPA only, and the 5g device is using WPA2/WPA3.  For now I will just go with connecting to printer with USB as short term solution, and then longer term will buy another printer since they aren’t too expensive these days at least for what I need one for.

Thanks again Everyone for your feedback!

T
Userlevel 6
Badge +9

That is interesting since my home computer is as old as my printer and doesn’t have a wireless card in it so I have it connected to the 5g internet device with Ethernet cable so not sure what it would be using. It might be combined one automatically since it is not using a SSID when using Ethernet cable?  I just tested using the 2.4 GHz SSID from printer and still not working, but now the showstopper might be that I can only connect to 5g device over Ethernet vs Wireless and can’t chose 2.4 GHz SSID.

 

Ethernet is totally different than WiFi.  One is wired, and one is wireless.  That’s why your PC works on wire, and your printer probably will also if it has an ethernet port and wired up physically to your gateway.

 

After you split the bands, the 2.4GHz wireless protocol might still be too new for your printer to recognize and connect to WiFi.  Adjusting the parameters mentioned above might solve the connectivity issue.

C
Userlevel 5
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That is interesting since my home computer is as old as my printer and doesn’t have a wireless card in it so I have it connected to the 5g internet device with Ethernet cable so not sure what it would be using. It might be combined one automatically since it is not using a SSID when using Ethernet cable?  I just tested using the 2.4 GHz SSID from printer and still not working, but now the showstopper might be that I can only connect to 5g device over Ethernet vs Wireless and can’t chose 2.4 GHz SSID.

Ethernet should work too. Your printer may not be compatible with the default WIFI encryption spec. Even if turns out to be the case, you would likely have to reduce the security level which leaves all your other connected devices at risk. Unfortunately, you can’t set the security level per device.

iTinkeralot
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To restore network defaults

  1. Press the Wireless button on the product.

  2. Press the button next to the down arrow on the display until Restore Network

    Defaults is highlighted, and then press OK.

  3. Confirm that you want to restore the network defaults.

Since the printer was associated with another router I would suggest to restore the defaults. Then proceed to make the connection to the T-Mobile WIFI. To make it “easy” HP had a printer software and process using a USB cable to transfer the WIFI info to the printer from a PC. Maybe you remember doing that long ago? 

According to the HP manual, you need the HP Photosmart Software CD and included USB setup cable to provide an easy way to connect the HP All-in-One to your wireless network. The information starts on page 12. If you don't have the software CD you may be able to login to the HP support page and obtain that as a download. Since the printer is so old it might be they no longer offer it as a download. My guess is that printer software was Windows 7 when it released so unlikely they will have any downloads for software or drivers for it given the age.  If you installed the software on your computer before check and see if you still have it operational. If so then you can run through the steps outlined in the manual to get the settings into the printer. 

Newer printers seem to connect to the WIFI with more grace. The old ones that only support WEP or WPA authentication seem to be a bit more of an issue. If you want it to be more secure it might be time to upgrade or just set it up connected via USB to your computer and share it with other clients on the network for printing. 

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U
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That is interesting since my home computer is as old as my printer and doesn’t have a wireless card in it so I have it connected to the 5g internet device with Ethernet cable so not sure what it would be using. It might be combined one automatically since it is not using a SSID when using Ethernet cable?  I just tested using the 2.4 GHz SSID from printer and still not working, but now the showstopper might be that I can only connect to 5g device over Ethernet vs Wireless and can’t chose 2.4 GHz SSID.

T
Userlevel 6
Badge +9

No, 2.4 and 5 GHZ are combined since that was the default. I could try doing this but think one of the people that was having same issue as me replied that they already tried splitting them up into separate SSIDs and it didn’t work for them.  But I will give that a try today.

 

Your HP Photosmart C4599 printer appears to have come out in 2009, so it is probably not capable of any newer WiFi standards.

 

Splitting the bands might not be enough.  You might also have to dumb-down the transmission mode and/or encryption mode on the 2.4GHz band to an older standard.

 

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