Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2699 Discussions

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PS56kRookie
posted in Troubleshooting

finding TMobile cell tower locations

Happen to run across this cell tower locator….https://www.cellmapper.net/map?MCC=310&MNC=2601 - you have to turn off any AD Blockers.2 - DO NOT download anything…. sketchy Ads3 - you DO NOT have to Log In - to anything3 - scroll down and enter your “Location Search” (city & state)and it should show you a local map AND the location of any towers and their bands...

6
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1 year ago
J
jtheissLearner
asked in Troubleshooting

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again.  Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly.   To address this, T-mobile has so far run a

259
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1 month ago
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BreBroRookie
asked in Troubleshooting

Web UI login

I just got the home internet gateway and have been using the app, but found there is also a much more versatile web interface at http://192.168.12.1/ in my browser. I found I have to log in to manage the 2.4 and 5GHz networks, but I didn’t know which credentials to use.I tried the default admin/admin, but thought that may not work, as I was already made to change the default admin password in the app when I set up the device SSID. I did not, however know what it wanted for “username” and tried admin, but that didn’t work. Tried my email from my T-mobile ID, but that didn’t work. Tried the phone number assigned to my gateway device, but that was rejected. Now I get the message: “web ui locked” due to all the failed login attempts.Can anyone tell me what it is looking for in terms of username/password, so I can finally log into it?

14
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7 months ago
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HVl28792First activity
posted in Troubleshooting

NAT (Forwarding) in T-Mobile Gateway

I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system.   I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this.  The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).

50
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30 days ago
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nartinoRookie
asked in Troubleshooting

Home Internet and wifi extender

Is there any reason I cannot use a wifi extender with my home internet service?

44
F
9 months ago
J
jthrillFirst activity
asked in Troubleshooting

how to reduce ping / latency with 5g home internet

hey! I just got the service and the download and upload speed are working great.unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!

12
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2 months ago
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d000dFirst activity
asked in Gateways and devices

How do I connect my router to the T-Mobile LTE Wi-Fi Gateway?

My old setup consisted of a cable modem connected to a router. I would like to continue using my router (and  mesh router system that I plan to upgrade to in the very near future). How do I connect a router to the T-Mobile LTE Wi-Fi Gateway? Is it possible?I’ve tried turning of Wi-Fi in the gateway and have connected one of the ethernet ports on the back of the gateway to the WAN port on my router, but I cannot connect to the internet. Are there settings that need to be changed? Or, is it just not possible?

8
C
2 years ago
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Ivan CFirst activity
asked in Gateways and devices

Turn off WiFi on T-Mobile Home Gateway

Is it possible to turn off WiFi on the T-Mobile Home Gateway, I would like to hook my wifi router and avoid having both WiFi active 

55
M
29 days ago
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DSH61First activity
asked in Troubleshooting

Travelling with my TMobile Home Internet device?

I travel a lot in the USA.  Next Month I will be living in a private home in another state.  This residence does not have internet service.  o, I’m wondering if I can bring my T-Mobile Home Internet device with me, and will it function in a location different from my regular reesidence?

12
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3 months ago
J
justrick1701Learner
asked in Troubleshooting

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

66
A
2 months ago
J
Jim12957First activity
asked in Troubleshooting

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.

39
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2 months ago
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xRemarkAbelRookie
asked in Troubleshooting

Error Codes Wan005 and Wan002

Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue! 

13
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3 months ago
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mexokreamFirst activity
asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating. 

80
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6 days ago
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TwoCutesFirst activity
posted in Troubleshooting

MIMO antenna for T-Mobile 5G home internet gateway?

Hi all - New T-Mobile home internet user, here.  I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine.  I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it?  I would be interested in experiences and results.  Thanks in advance!

32
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10 months ago
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VitruvianFirst activity
asked in Troubleshooting

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

43
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3 months ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

92
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4 months ago
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dadownFirst activity
asked in Gateways and devices

Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currently says 0 connected). I have a Deco Wi-Fi 6 mesh router and was wondering if they could be interconnected by something other than an ethnet cable. Is this something that is currently implemented or is it just a planned feature for a future expansion?On their product page (https://www.t-mobile.com/isp/gateway) where it lists device features, it also says “Mesh expandable    Yes”, but I haven’t found any details about this in the documentation.

59
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1 year ago
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CootjrFirst activity
asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

59
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2 months ago
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johnborHelper Level 1
asked in Troubleshooting

way to see if my tower near me is 5G

Is there a map online that will truthfully show me if my t-mobiletower is upgraded to the 5G service yet or not?

13
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11 months ago
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H0GGZ1LLALearner
asked in Troubleshooting

how to improve signal and speed on home internet¿

I'm only getting about 25 to 45 Mbps down and similar up. I keep seeing people get in the 200s down! How can I get those kind of speeds? I'm not very far from a tower and I've tried the Nokia Gateway all over the house!

33
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6 months ago
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Lovely BrookFirst activity
asked in Gateways and devices

How to handle lack of WPS button on new Home Internet Router

Hi, I got the new Home Internet Cylinder router.  Pretty simple setup but the speeds are good and the price is right.  I have a few devices I have always used WPS to connect.  Some extenders and some indoor cameras.  Can’t figure out how to do it now.  I do not see a WPS button.Am I missing something?  The interface is so simple but maybe it will get better with time.Thanks

11
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6 months ago
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Dan MarquezFirst activity
asked in Troubleshooting

Mi Mifi Login

The links http://my.mifi (found on my M2000 hotspot) and http://my.mifi.com (found in a T-Mobile help response) don’t work at all.  How do I see the ACTUAL usage on my hotspot? What is the correct link?Thanks,Dan

6
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1 month ago
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Davidschwartz1985First activity
asked in Troubleshooting

Home Wifi NAT Type issues

Hey everyone,Been struggling with the NAT type issues on my home T-mobile WiFi 5G and my PS4.  I just got this and can’t sync up with my friends, let alone play online anymore.  Does anyone have a fix for this?!  I’m becoming quite desperate and exhausted with this issue and t-mobile tech support doesn’t have an answer.  

24
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10 months ago
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OrionosFirst activity
posted in Gateways and devices

How to Connect to a Consumer VPN on T-Mobile Home Internet (5G Nokia Gateway)

I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec

21
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6 months ago
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Ron6283First activity
asked in Troubleshooting

How do I get the Home Internet enrollment $50 rebate?

I recently started with Home Internet. I understand there is a $50 rebate available. How do I apply for it? The sales rep did not offer it.

17
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2 months ago
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