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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3112 Discussions
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ckeyes888First activity
asked in Troubleshooting
TMobile Gateway IP Addresses

Thought I’d give the T-Mobile internet a try but am concerned about it’s use of IP addresses.I see the address of the gateway is 198.162.12.1.Does that mean all my devices would have to be changed from my current 192.168.1.xx to the new 192.168.12.xx address?If so it’s a deal breaker for me. That and not being able to port forward ends it. Carl

17
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1 year ago
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YukonFirst activity
asked in Troubleshooting
Internet Gateway DHCP/DNS Address Settings

Recently received the home internet gateway, the tubular one. I would like to change the default DHCP settings to a different network. More importantly I want to use the OpenDNS or Cloudflare DNS for all of my devices. It doesn’t appear we can make these changes. We should at least be able to use a different DNS. Anyone have info on this? Thanks.

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4 months ago
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AGReklaw_XX73First activity
asked in Troubleshooting
How Can I Setup My T-Mobile ID for My Home Internet Account...???

I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...) At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phon

55
Itsalibrathing33
2 months ago
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robertcohrsFirst activity
asked in Troubleshooting
VoIP with t-home internet

I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.Any thoughts on setup ? Robert

28
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2 days ago
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Garyh99First activity
asked in Troubleshooting
Security Cameras

I’ll be getting my T-Mobile Internet Gateway this week. I have a Swann security camera system that I want to install and view over the internet. Will the T-Mobile Gateway allow me to do this?

13
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8 months ago
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tenthredemptionFirst activity
asked in Troubleshooting
Nintendo Switch w/NOK 5G21 Gateway

I was thrilled to change from my previous provider to T-Mobile’s internet. The speed is great. The service has been super reliable. Where I’m having trouble is on my Nintendo Switch. I can’t get visitors on my island on Animal Crossing. I can’t race against friends on Mario Kart. Virtually all online gaming functionality is useless. And I’m frustrated I haven’t been able to find a solution. I called support and they basically said there’s nothing they can do. Has anyone found any solution to this?!

29
K
3 months ago
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elginherdLearner
asked in Troubleshooting
Modem Storage Overload?

My gateway has a warning message: “modem storage overload”.Is there a way of fixing that short of resetting the gateway?

23
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2 years ago
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jamiehowarthFirst activity
asked in Plans and Services
How to get the $30 home internet plan on magenta max?

I signed up for the $30 home internet plan as a magenta max customer last month and I being charged $50. I have called CSR several times and I was told you have to wait a few billing cycles before a $20 a month credit is applied. I have asked several times for a copy of the terms and conditions of the promo and they have refused to provide details. Has anyone manage to get the $30 rate for home internet?

11
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4 months ago
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BeebeeFirst activity
asked in Gateways and devices
Security cameras not connecting to T Mobile Internet?

I switched to T-Mobile Internet last week and got a Gateway that says it's by Arcadyan. WiFi works great on phone and computers, but when trying to set up the home security cameras, it won't connect. I have both Blink and Panasonic cameras and have tried both on the 5G and the 2.4 and neither network is working. Also reset and restarted everything multiple times. What else could I try?? 

31
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2 months ago
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Mike OxBigFirst activity
asked in Plans and Services
UPnP not successful on Xbox Series S

Ever since I switched to the BYOD-Router internet gateway I haven’t been able to stay in party chats. Everything else works perfectly fine no connectivity issues on my laptop, phone, or TVs but as soon as I join an Xbox live party it’s fine for a couple seconds then I lose connection. Game chat works fine. My NAT is moderate but it used to be open. Also my xbox is saying UPnP not successful. I logged into my router but there doesn’t seem to be any configurable network settings. Anyone know how to enable UPnP?

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1 day ago
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unclejoe00Rookie
asked in Gateways and devices
HP Printer Wireless Set up Issue

Since setting up my 5g home internet device, I am not able to connect my HP Photosmart C4599 wireless printer to it. I reinstalled it on my home computer which connects to the modem with ethernet cable.  I currently have the printer set up using cable connected to home computer, but when I try to configure it over wireless, I am not able to complete the set up.  I get to the point where I select my SSID and put in my password so that is all working, but then after that it fails for “MAC Address Filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Temporarily disable MAC address filtering on your wireless router.” I got into the router using the admin user/password but don’t see an advanced option for disabling MAC address filtering.  Is there a way to do this or what other options do I have?Thanks for your help!

37
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1 year ago
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SpacetoadFirst activity
asked in Troubleshooting
can I use T-Mobile home internet at an alternative address or can T-Mobile registry second address for usage

Can my T-Mobile home internet device be used at a different address than the one that is registered at? Or will T-Mobile register a second address for you to be able to use the device at?

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1 year ago
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w9fyi78750First activity
asked in Gateways and devices
Cell towr metrics?

I’ve just received my nw Nokia 5G gateway, and while it is not perfect, it does work.  I can use my vpn, I can get my Eero mesh system to interface just fine.  However, I’d like to figure out what acceptable cell tower metrics are.  I’m totally blind, so I can’t see the touch screen at the top instead, I use VoiceOver on the iPhone to look at the cell tower metrics on the app.  Is there anybody who knows that the proper values are?  Also, is there any kind of beta firmware for this device to test out some of the new features?

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1 year ago
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da.downLearner
asked in Gateways and devices
Is anyone else having problems with a changing IP address?

I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!

53
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5 months ago
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LorenHowellFirst activity
posted in Plans and Services
T-Mobile email account

This is a public service announcement regarding T-Mobile’s 5G home internet service.We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net)If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try

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10 days ago
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Nollid3943First activity
asked in Troubleshooting
How do I get T-mobile home internet into bridge mode

I can not get the modem into bridge mode nor can i find the number for tech support.

15
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3 months ago
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RQ1234Rookie
asked in Gateways and devices
NOK 5G21 GATEWAY GRY KIT LAN Connection

I received this device and have great service so long as I place it on the top level of my house! I want to utilize the LAN ports for an ethernet connection to my home router but it does not seem to negotiate with my router or even my switch? I have tried both dhcp and static settings for LAN1 and I still get no link lights on the router or switch. Connect a WIN10 laptop to the same ethernet cable and it will work with both dhcp and static assignments? What am I not seeing here?

20
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2 years ago
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Banjo BradFirst activity
asked in Troubleshooting
$200.00 gift card

When I signed up i got a key to enter for $200.00 cash card. How do I do that

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2 months ago
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BJRYUFirst activity
asked in Troubleshooting
T-mobile internet (5g) with mesh router connection

Hi When I add mesh routers to the T-mobile cylinder device, the internet speed drops by about half. I tried it with Google Wifi and Eero 6, and I have the same problems with both. If I connect directly to the cylinder device, I have faster internet speech and this is noticeable. I would still prefer to use my mesh routers because of the coverage area. Can anyone gives me advice? 

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2 years ago
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Gooner65Helper Level 1
asked in Gateways and devices
Just got TMobile Internet and can't connect to Streaming Services

Internet is lightning fast but I can’t connect to Netflix or Amazon Prime on any of our TV’s. Can’t even log into Netflix.com on my computer. Tech support is useless. Is there a simple fix or do I need to go back to Spectrum wifi?

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11 days ago
Pro2nd-4Life
Pro2nd-4LifeRookie
asked in Troubleshooting
Cancel/Return Home Internet Equipment

How do I cancel service and return my home internet equipment??   And how do I STOP the Auto pay being charged to my credit card?

4
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1 year ago
jlillard
jlillardHelper Level 1
posted in Troubleshooting
Home Internet Overheating

This is primarily a reference post related overheating.  If you want to read my full background, see the link at the bottom.The Nokia device seems to have an overheating issue.  For me that mean things would run fine for a few hours or even days and then suddenly speeds would drop so low it appeared to be completely offline.  Even though the ambient temperature in the room was in the 60s and the device itself never felt that warm, adding a couple cooling fans drastically improved air flow throughout the device and completely resolved my issues.  Here’s a link to the fans I purchased.https://www.amazon.com/gp/product/B00JLV4BWCYou may only need one but since these came as a set I put one beneath the device and the other one on top.  This has ensured constant airflow throughout the device and kept my modem from having any issues.  I am fairly certain that the tower I am connected to does not support 5G but I have been very happy with my consistent 4G speeds that average around 100 Mbps d

31
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1 year ago
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jlegatoFirst activity
asked in Gateways and devices
internet security key

to connect my WIFI to my t mobile internet, it says for me to enter my network security key what and where do i get the key?

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1 year ago
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DandanRookie
asked in Gateways and devices
Can't access 192.168.12.1

Can’t access 192.168.12.1. I am already connect with the WiFi. But just can't access the 192.168.12.1. Don't know wwhy

14
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2 years ago
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kja88First activity
asked in Troubleshooting
Forgot password for home internet

I forgot my password for my tmobile home internet.  I cannot find anywhere that I can reset.  Anyone know how I can do this?Thanks

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1 year ago
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