Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2705 Discussions

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line. I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network. When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found. (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.) Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again. Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly. To address this, T-mobile has so far run a

259

1 month ago

SFCRookie

asked in Troubleshooting

Google blocking search

I placed a search on Google and this is the response I got back."This network is blocked due to unaddressed abuse complaints about malicious behavior. This page checks to see if it's really a human sending the requests and not a robot coming from this network.”What does this mean? Is Google trying to block my use of its service because of issues with T-Mobile?

146

1 day ago

jlillardHelper Level 1

asked in Troubleshooting

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service? Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots. I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

5 months ago

David BugbeeFirst activity

asked in Gateways and devices

Home Internet Gaming Problem

I recently started test driving T-Mobile home internet at my house, and it's worked great for everything except games, where I'm having a weird issue with some of them. When I try to play Apex Legends on PC, the game will connect and play really smooth for anywhere from 1-3 minutes, and then all communication will be lost, which will take 20 seconds for the game to kick me out to the main menu. If I go back into the game from the main menu, it'll work fine untill the 1-3 minutes elapses. During all of this my PC never loses connection, and this issue occurs over wifi and ethernet. This issue probably does not lie with the game as this issue does not occur with other ISPs, and it did not coincide with an update. A similar issue is happening with Splatoon 3 on the Nintendo Switch, where the game will play superb for 30 seconds to 2 minutes before dropping the connection. Is this a known issue with the service or gateway, is there anyway I can debug my connection, and does anyone know an

6 months ago

mexokreamFirst activity

asked in Troubleshooting

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating.

8 days ago

SlowPokeFirst activity

asked in Troubleshooting

Has ping / tracert been blocked on 5g network?

Before yesterday (10/17/2022), I’ve always had a command prompt window (MS Windows) up running a constant ping at 3 second interval - so I can tell when the network starts to degrade or just stops responding (which has become very frequent in the last few months).As of yesterday morning, both ping and tracert commands consistently fail. As in no longer any response. So it appears the ports used for those commands are now being blocked on the 5g network? I have a 5g phone on Tmobile, and I see the same result. On 5g with hotspot turned on, with computer connected, ping and tracert fail 100%. If I force the phone to use LTE and stay off 5g, ping and tracert start working again. Don’t really understand why Tmobile would block such a basic network analysis command.This is in downtown Scottsdale AZ. As a sidenote, service on the 5g network degrades consistently every day after about 8am, and usually is consistently bad all weekend long. Works great before 8am most days.

8 months ago

digitaldarylFirst activity

asked in Troubleshooting

Netflix no longer streaming

Netflix no longer able to stream on Gateway internet

8 months ago

MisterKHelper Level 1

posted in Troubleshooting

5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

Let me start by saying I do like having wireless internet. The problem is I don’t think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about once every two days. It’s sad. I have spoken with T-Mobile many times. They have updated my firmware and done other things (I have no idea what they change there), and they tell me that these changes will fix all the problems. Sure! I am getting close to asking them to replace my Gateway to see if that helps. Has anyone had a replacement and found that helped?

3 months ago

justrick1701Learner

asked in Troubleshooting

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

2 months ago

KpeacockFirst activity

asked in Troubleshooting

Home internet modem keeps powering down and restarting

So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues to shut down every few minutes and restart. If it does it long enough I have to completely redo the setup on the app. Has anyone ever had this happen?

2 months ago

dadownFirst activity

asked in Gateways and devices

Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currently says 0 connected). I have a Deco Wi-Fi 6 mesh router and was wondering if they could be interconnected by something other than an ethnet cable. Is this something that is currently implemented or is it just a planned feature for a future expansion?On their product page (https://www.t-mobile.com/isp/gateway) where it lists device features, it also says “Mesh expandable Yes”, but I haven’t found any details about this in the documentation.

1 year ago

NC MtsFirst activity

asked in Plans and Services

Promo Code says expired but I just received it today

I received confirmation that I could order the Amazon Echo Show and to use the provided promotion code. I went to the link, but and pasted the promo code but Amazon says “this code has expired” I just got it! Suggestions?

1 year ago

CootjrFirst activity

asked in Troubleshooting

Suddenly slow home internet.

I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?

2 months ago

intelFirst activity

posted in Plans and Services

Home internet service IPv6 traffic is all filtered even when using a Netgear LTE router. No port forwarding. Plz fix!

My background is in IT / networking and I started using Tmo Home Internet for the past 2 weeks. The router being shipped today to customers is missing very important features for power users - it actually broke my ability to remotely access my home via direct-connection using public IPv6 and IPv4 that I used on comcast. Contacting support for help is pretty much useless, although I have raised a few tickets regarding the major issues affecting me since switching ISPs, namely:Unable to ping my IPv6 WAN address given by T-mobile (to remotely monitor my internet connection) Unable to remotely access my home via my VPN server which listens to connections on the WAN IPv6 address (again, T-mobile is filtering ALL my incoming traffic - comcast, att fiber, other major players in the market don’t do this filtering to endpoints except for spam port 25) Connecting to a VPN server hosted on the internet is unreliable and unstable. T-mobile does not offer IPv6 Prefix Delegation (comcast has it, att

4 months ago

Bigal80akFirst activity

asked in Troubleshooting

tmobile home internet speed issues

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

8 months ago

EllerCLearner

asked in Troubleshooting

USAGE details no longer available?

Been monitoring daily usage because I’m on tiered data plan. (Wish I could switch) Before I could access by clicking on “USAGE” tab but that changed overnight. Called in and was told the system is being “updated”--check back later.Anyone else?

8 months ago

Ivan CFirst activity

asked in Gateways and devices

Turn off WiFi on T-Mobile Home Gateway

Is it possible to turn off WiFi on the T-Mobile Home Gateway, I would like to hook my wifi router and avoid having both WiFi active

1 month ago

leechatRookie

posted in Troubleshooting

I cannot access my job's VPN from home

I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try

11 months ago

AGReklaw_XX73First activity

asked in Troubleshooting

How Can I Setup My T-Mobile ID for My Home Internet Account...???

I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...) At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phon

5 months ago

TimswHelper Level 1

posted in Troubleshooting

HVl28792First activity

posted in Troubleshooting

NAT (Forwarding) in T-Mobile Gateway

I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system. I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this. The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).

1 month ago

RevivalofthesoulFirst activity

asked in Gateways and devices

IP Location issue

So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location.Been on hold for 50 mins to speak to someone, not sure if I will get anyone tonight and this is not looking good for customer service support that you don’t have a different number specifically for tech issues like this.

3 months ago

blue240sx44Speaker

asked in Troubleshooting

T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

switching towers/bands --Hello I just got my 5g router in the mail 2 days ago the first day was a complete bust i had 3 bars but the connection was horrible/non existent so i tried did some research and used the app looking for the best signals and everything moving this thing all over for hours-still 3 bars and i would think thats enough I literally could not even get it to load speedtest before or a webpage hardly no connecting to anything basically when its on this band/tower not even the web user interface it also only has a primary connection and no secondary the primary is b71 and the secondary is not connected. then i just left it alone and randomly tried it and it only had 2 bars this time-weak according to the app but it actually loaded a webpage then i managed to get 50mbps on a speedtest and watch some youtube on 4k! i was feeling good i looked at the web interface and noticed i was not on the same band anymore and the primary b66 and secondary n71 bands and then bam it swit

4 months ago

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