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Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

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buzz0x0000First activity

asked in Plans and Services

Does plan change if I upgrade phones?

We have Apple iPhones - 6s and 6s Plus. We are planning on upgrading to 14 Pro and 14 Pro Max. Will this change the pricing of our current plan? If so, how. We pay $125.00 per month for unlimited data/text/talk, and $10.00 per month per line.

old and grumpyFirst activity

asked in Gateways and devices

Fast 5688w no 2.4 connect

my Fast 5688w internet has lost the ability to connect 2.4g devices, have tried to set separate 2.4 network but does show in network search

gaofenghuaFirst activity

asked in Troubleshooting

Please help me find the signal

Hello, I have a Samsung 21u mobile phone, not here before the transport signal has been good, after a period of time I found that the signal changed, My phone I can not use the sim card, this is too sad, I do not know what is the problem, can you help me unlock it? My device imei is 356544764096084. I would be very grateful.

Sledneck55First activity

posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

PJVANFirst activity

asked in Gateways and devices

MOCA

I have TiVo devices. My router needs to be MOCA enabled. Does anyone know if the 5G Gateway is Moca enabled

nytehawkFirst activity

asked in Gateways and devices

Setting 2.4 GHz

I don’t have a smart phone, and will never have one.How do I set up my Gateway for 2.4Ghz without using the app?https://www.youtube.com/watch?v=YFvBVwh_djw

Darrien wigginsFirst activity

asked in Plans and Services

recovering deleted messages

How can I recover my messages

gregmurrowFirst activity

asked in Troubleshooting

antenna ports

anybody heard if T-mobile will step up with a gateway already having ports? all my hotspot routers had them already. I hate to have to open it the unit up - shouldn’t have to…it would be an easy way for them to keep more subscribers not in perfect tower proximity Thanks!

gregmurrowFirst activity

asked in Gateways and devices

will they update gateway?

anybody heard if T-mobile will step up with a gateway already having ports? all my hotspot routers had them already. I hate to have to open it the unit up - shouldn’t have to…it would be an easy way for them to keep more subscribers not in perfect tower proximity Thanks!

SpindriftFirst activity

posted in Gateways and devices

5G Home Internet Gateway incredibly slowwwwww......

I just received the T-Mobile 5G Home Internet Gateway and can’t wait to return it to a local store. Upload and download speeds reached (*measued at intervals within a 24-hour period), as compared to what is advertised, was in fact, so far off it was a joke.Did the reset a few times, removed the SIM card and placed it back in. Noteworthy, I have a 5G tower a short distance away from me directly to the North and the signal strength on the gateway, no matter where I placed it in my two-story house, showed good to very good signal from the 5G tower. The signal from the gateway was always excellent, no matter where I moved my main laptop around in my house.Just an example on how bad (low) the speeds were was single digit Mbps average up and down and a few times there was no upload speed registering and one time the download speed was in the, UGH, Kbps. One test exhibited a much higher upload than download speed.Maybe I got a defective unit or perhaps there are some serious problems going on

alesiaheltonFirst activity

asked in Troubleshooting

Loss of internet on home WI-FI and cell phones daily

We have been with T-Mobile for about 4 months now. When the internet works, it is great. Great speed. However, about a month ago, our internet on Wi-Fi and cell phones started going down between 8:15 and 9:30 every morning. When this happens, we have no internet coverage on any of our devices, including hotspots.We are right off the interstate in direct line of the tower. Our signal has always been between weak and good. What would cause this to start happening every day? Is there anything I can do? I had to get a backup hotspot device from Verizon to cover me while I work from home. Not as good speed wise, but much more reliable. Any suggestions????

AF2023First activity

asked in Plans and Services

Netflix/T Mobile/Magenta Plan Issues

Hello,In early 2023 I got the T Mobile Magenta Max plan, which had the option of either free Netflix (basic plan I guess) OR upgraded Netflix for $7 added to one’s T Mobile bill. In Feb of 2023, I spent time on the phone with an Agent doing other things for this plan (added a line, did the Apple TV thing, etc.). I wanted to upgrade my Netflix (as I’ve been a Netflix customer for 10 years or so) - so I did everything the Agent told me to do (which was something like log in to Netflix, put in some code, etc.). Now I have the upgraded Netflix, T-Mobile charging me an extra $7 on my bill, AND Netflix charging me my original $20.95 a month. Has anyone else experienced this? Netflix refuses to refund me, because apparently, instead of upgrading my account, I created a second account (thanks T Mobile Customer Service Agent!)Also, does anyone have a really good direct line to a helpful Netflix Customer Service department (I know that the person I chatted with isn’t the actual Manager - there h

drd799First activity

posted in Troubleshooting

T-Mobile Home Internet throttling speeds to certain servers (10x reduction)

My T-Mobile Home Internet service (unlimited plan) has been working great for the past 18 months. Download speeds consistently in the 175-450 mbps range (usually 250-350) when running speedtest.net using Ethernet connection to my gateway.2 weeks ago my download speed suddenly dropped to 15-30 mbps consistently (speedtest.net) - a 10x reduction. Strangely enough my upload speed remained good at 25-50 mbps consistently. There’s a long story about many calls into Home Internet and Customer Care support numbers, bottom line is that everyone kept telling me it’s a cellular problem (connection between tower and my gateway) probably caused by shifting antenna positions on the tower due to the maintenance. This never made any sense because why would my upload speed not be affected if the cellular connection was bad? Making even less sense: All the metrics on my gateway look very good: 4 bars displayed on front panel, 5G RSRQ of -11, 5G RSRP of -72, 5G SINR of 40, 5G band N41.Today I d

ramillerFirst activity

asked in Gateways and devices

Print apps won't work with T-Mobile

Since switching to T-Mobile I can no longer use the Canon Print app. No matter what it WILL NOT find my printer!! I had to go out and get a cable to hook it up to my laptop to be able to at least print from there, but I really would like to be able to print from my tablet and phone again.I even tried different print apps to see if they could connect to my printer Canon PIXMA MG3620Thanks in advance for any help

litewavveHelper Level 2

posted in Plans and Services

Time to say good-bye to T-Mobile Internet

After 5 months of subscription, I have no option but to say good-bye to T-Mobile Internet. I have substantial investments in the service, both in time and money with high hope that it would work for me. I bought a Waveform 4x4 antenna that gave me a pretty solid performance until 3 weeks ago when things started to fall apart.It began with speed reduction. I used to get 150mbps up and 25mbps down but it was reduced to 50% or less. If it had been just slower, I would have tried to do something more, such as moving the antenna to get better reception or just lived with it. But it also started to have random disconnects, particularly during the day. I downloaded a network monitoring tool to see how bad the situation is. Yesterday afternoon between 3-4pm, it has 5 disconnects, lasting from 30 seconds to 5 minutes. I am using a VPN to log into my comany’s network to do work. Any interruption of the network, no matter how short the inverval is will result in a reset of the connection. Th

shrutigroverFirst activity

asked in Troubleshooting

Facing Connectivity Issues with T-Mobile on Intel Evo i7: Seeking Solutions and Support

Hi EveryoneI find myself grappling with persistent connectivity issues on my Intel Evo i7 device when connected to the T-Mobile network. I'm reaching out to this community in the hopes of finding some guidance, solutions, or shared experiences that might help me resolve this problem. Your support would be greatly appreciated!Here's a summary of the connectivity issues I'm encountering: Unstable Connection: Despite being in areas with supposedly strong T-Mobile coverage, I frequently experience an unstable or unreliable connection. This results in dropped calls, slow internet speeds, and difficulty accessing data-dependent applications. Signal Strength and Coverage: Even when my device shows a sufficient signal strength, I often struggle with poor call quality and sluggish data transfer. This raises concerns about the effectiveness of T-Mobile's coverage in conjunction with the Intel Evo i7 device. Troubleshooting Attempts: I have already attempted a few basic troubleshooting steps,

judywatsonFirst activity

asked in Gateways and devices

Connectivity Issues with T Mobile Gateway and Intel Evo Laptop: Seeking Solutions

Dear forum members,I come to you today seeking advice and solutions to a connectivity issue I've been experiencing with my Intel Evo laptop [https://www.lenovo.com/sg/en/faqs/intel/intel-evo-platform/] and T Mobile Gateway. As a frequent traveler and remote worker, I heavily rely on a stable and fast internet connection for my professional and personal needs. Unfortunately, I've encountered some challenges when attempting to connect my Intel Evo laptop to the T Mobile Gateway, and I'm hoping someone in this community can shed some light on the matter.Here are the specific issues I've been facing:Limited Connection Range: I've noticed that the range of the T Mobile Gateway's Wi-Fi signal seems to be limited when trying to connect with my Intel Evo laptop. Even when in close proximity to the gateway, the signal strength fluctuates and sometimes disconnects. Are there any known compatibility issues or settings that I need to adjust on either the laptop or the gateway to optimize the conne

magenta9615439First activity

asked in Plans and Services

Has anyone else been scammed by T-mobile?

When I signed up for T-Mobile internet last year, probably 6 months ago, I was promised 2 promos--a one year free subscription to Paramount Plus and a virtual credit card of $100. To date, May 29, I have received none of these. I thought it was too good to be true and it was. This is a pretty poor way to treat a customer. Not to mention that the service is spotty and inconsistent at best. T-Mobile looks a lot like Xfinity. Unfortunately T-Mobil and Xfinity are the only two providers in town. So, when you think T-Mobile think SCAMMERS!

JiNCFirst activity

asked in Gateways and devices

Adding TP-Link RE315 extender - problems

Hello, I read and tried many of the suggestions in other posts, but some things aren’t proceeding the same as my situation. I’m trying to link up a TP-Link RE315 extender with my TMobile router, KVD21. On the TP-Link device, I connected wirelessly thru my laptop and I went in as admin and added the SSID, pw for the TMobile modem/router and have the 2g and 5g buttons lit. Somehow, yesterday my phone picked up the up the TP-Link wireless network, but no internet connectivity, but today it’s not even showing as an available network. I’ve tried ethernet connecting and the Tethering app, but, though it sees the RE315, it doesn’t pick up the TMobile KVD21 router as a device, even though there’s an ethernet cable from between the 2 devices. I’m usually not inept at this stuff, but today? I cry uncle!! Has anyone has these issues, who can help? Thanks!

posted in Plans and Services

Customer service and network issues are getting worse and worse...

I’ve been on the phone for close to FIVE hours now trying to resolve my watch issue. I am no longer able to call or text for whatever reason and I know it’s not the watch as I’ve got an Identical back up, both of which have worked in the recent past. I’ve talked to multiple overseas supervisors, and tech support personnel, and still not working. They tell you they’ll call you back, too, but not all the time, so I’m left having to call yet again and wait on hold yet another HOUR just to start all over again. It used to be the case I could get domestic support that was quite good at resolving these issues, but apparently, that’s no longer the case. I don’t know what other carriers are like, but after having been with T Mobile for ten years now, I’m seriously considering taking my eight lines elsewhere.

SeifertsofRoundRockFirst activity

asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

I was happy to try tmobile home internet and it worked great for about a month. I had one incident where HULU thought I had moved only to find that tmobile IP address had changed. Hulu was able to match the new ip address which gave me a temporary fix. Over the last two weeks, however, service has been spotty and my IP address was changed 4 times. Tmobile service says “sorry, it doesn’t support a static IP address and doesn’t have a work-around for use with Hulu. Question: When selling tmobile home internet, can tmobile be open about the problem and tell potential customers that if they use Hulu, they should choose another service provider?

rusty nailsFirst activity

asked in Gateways and devices

printer hookup

i just got a hp envy 4500 printer and it wont ookup to internet the test paper it printed ot sayscant connect to router mac address filtering may be enabled has anyony else had this prolem? my router model # is KVD21

Mfox67First activity

asked in Gateways and devices

home internet firewall

Does my t mobile home Internet have built in firewall?

FalconFirst activity

asked in Gateways and devices

how to get internet usage per device?

Since all of my devices are connected to T-Mobile’s 5g router, is there a way for me to tell how much bandwidth is being taken by each device an ms how much data has been used per device, in total?

StaborFirst activity

asked in Gateways and devices

internet Wi-Fi help

I get spotty internet at times and when I check the connectivity I get this error. Please advise.

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