Home and Business Internet

A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

2715 Discussions

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MIZJIMNovice
asked in Plans and Services

PrePaid $150 Mastercard Status?

How do I check the status? I’ve jumped through hoops 3X now. 4 weeks ago they said they had all my information, everything was proceeding and that I should get it in 2 weeks. No pre-paid Mastercard. How do I check. So frustrating.

0
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1 hour ago
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papajazz1973First activity
asked in Gateways and devices

Network/Router issues

I cannot log into the app on my phone to manage the internet 5G Gateway. The password does not work anymore. No one changed it. But all devices can access the internet through my router that I have connected with an ethernet. All my devices defaulted back to that, since it used to manage my Comcast network and the previous password works on that.How do I get back into the Gateway without starting over. TVs still work, but it all has to go through the router.

1
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12 hours ago
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jldthethirdFirst activity
posted in Gateways and devices

Didn't know 5G was this slow?

I know its only 35 bucks a months but am I the only one who gets crap download speeds? I even called a few time to get a new tower to connect to and still get crap speeds.

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J
23 hours ago
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MWarnerFirst activity
asked in Troubleshooting

Not showing as available network

We have had T-Mobile Home Internet for several months, and it has been great. All of our devices (phones, tablets, tvs, and printers) connected to it perfectly.Then all of a sudden our three tvs and printer stopped connecting to it, and when going to the network settings on the devices, none of them listed our T-Mobile Home Internet as an available Network.I tried factory resetting the devices and our T-Mobile tower, and the problem continues. I tried making separate networks for 2.4g and 5g, and the problem continues. One T-Mobile operator suggested changing the network password, so I tried that, and it still didn't work.Any help would be greatly appreciated. Our tvs and printer are basically useless without being able to connect to the internet. Thank you.

4
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7 hours ago
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Lawncarelife913First activity
asked in Troubleshooting

How to troubleshoot the Installation of Nord VPN on the T-Mobile Arcadyan KVD21 Gateway router

I'm having the worst luck installing Nord VPN on my Arcadyan KVD21 Gateway router. Are these two compatible, and if so, could I please get some help? Thank you 😊 

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1 day ago
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gk5milFirst activity
asked in Gateways and devices

unable to disconnect or schedule devices through tmobile 5G home router

Hi! I'm trying to disconnect or schedule devices through tmobile 5G home app but no luck. It gives a pop-up window 'unable to update device at this time ". I installed/uninstalled app, used other devices connected to the same router but no luck. Thank you 

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1 day ago
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OleksiyKsynkinFirst activity
asked in Gateways and devices

Sagemcom Fast 8668W - how to enable 802.11b only?

Hello!I use smart home devices (light bulbs, switches, plugs, sensors, robovac) and some of them require 802.11b to ad to smart home app. After adding they work correct at 802.11bgn.My question - how to turn this modem to work only at 802.11b (B) ?Replacing all these smart devices may be quite expensive, easier to change provider…Thank You.

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1 day ago
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todd80First activity
posted in Troubleshooting

4-7 mbps at 2am Home Internet

I’m done. I’ve had whole weekends where this crap hasn’t worked. I doubt 2am is a peak time. I’ve already scheduled Fios to be installed.  They have already admitted that there’s a congestion problem in my area but they don’t expect it to be fixed anytime soon. T-Mobile should give at least some kind of credit for this crap. Why release a product when you clearly do not have the infrastructure in place?

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2 days ago
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msaegerFirst activity
asked in Gateways and devices

Home gateway two ssida?

Hi, I have had tmobile home internet for several years and have had the same gateway. Now my gateway is broadcasting two ssid's one that I created and on that has the same name with available via tmobile internet on the end. What is the available via tmobile internet one? Is there somewhere to turn it off? 

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M
4 days ago
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GreggSFirst activity
asked in Troubleshooting

Texting error

When I text someone, it shows my phone number X-XXX-XXX-XXXX@tmo-mail.net, which then the person I am texting does not see my name from their contacts.  Why is this?  It never happened before.   

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G
4 days ago
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SandiMacDRookie
asked in Gateways and devices

is it possible to report slow speeds?

For the past 2 months I've been dealing with download speeds of zero to 5mbs during weekdays Mon-Fri. If I have anything above 2mbs, I can get a cell signal to report problems. Today it is 1.4 mbs and no cell service even with wifi assist. I can only make SOS calls, otherwise I see “dead zone”. I can't chat with support as I don't have enough bandwidth. Even right now it took 3 min just to load and log into this page. Ive tried reporting poor service once I can get back to 4mbs but they just tell me all is good on their end and it's congestion. Anyone have an email address that I can use to report very poor speeds? Or does TMobile not even care that on Mon-Fri from 8am to 6pm, when I need it most, my phone and TMHI is extremely poor, unstable and unpredictable. 

0
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4 days ago
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mimi4545First activity
asked in Troubleshooting

unhide network

I hid my network and now I can't unhide it 

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syaoran
Pillar
5 days ago
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dechaoz05First activity
asked in Gateways and devices

slow 5g gateway the last 2 weeks

I was getting 300 to 400 mbps download for my 5g gateway. The last couple weeks it’s only been 1-2 during the day and tmobile claimed to be doing site modernization. I called the tech support twice already and they have no solutions for the slow internet. Anyone else can help?

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copz1998
6 days ago
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Primbetov1First activity
posted in Plans and Services

Can’t switch to better promo deal 1 month after getting home internet.

Over 18 years of loyalty, and I got coaxed into getting the home internet.  Purchased it October 4, 2023 only to find they came out with a better promo (LESS monthly payment + 50” TV) but they say oh well too bad so sad “sweetie”.   So I’m supposed to pay more a month than someone who waited to sign up. Why not just let a customer cancel and come BACK to get the deal and you KEEP a customers business?  Instead I was offered to cancel my ENTIRE family plan and go elsewhere.  Well done TMobile.  Well done 

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6 days ago
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kwhyRookie
posted in Plans and Services

at what point do you switch to Verizon?

when leaving Tmobile for Verizon, does anyone have suggestions on good deals to make the switch? TMobile did not send me the gift cards for bill credits when switching to TMo, and of course the service is really bad. I actually look poorly upon people that have TMobile, which is ironic. Ironic because I mean, I have TMobile, or else i wouldn’t be posting here. Or maybe I empathize with them, and then ask - why do you tolerate this kind of service?So anyway, i’d like to make the change, and would also entertain ATT.I happen to like the way the house looks w no cables hanging off it, but aesthetics will take a #2 to the real #1, which is a need for internet. I would say that TMo does not deliver, you know, the internet, no matter the # of times I reset, call customer service, try a different window, swap devices. TMo really needs to give the Customer Service reps in the Philippines specifically a bonus, they have managed to save me from leaving so many times, but Tmo is not exactly givin

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gramps28
Pillar
6 days ago
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kasm4kidzFirst activity
asked in Troubleshooting

Trouble with VPN and T-Mobile

Trouble with VPN - FortiClient and connection with T-Mobile and what is causing blockage to work network.  I am able to connect to internet, however when I log into my FortiClient I am unable to access my work network drive.  Where could the issue be, in my home network or with the VPN software?

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7 days ago
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JandbFirst activity
asked in Gateways and devices

buffering & spotty internet

What can I do to get more consistent internet connection without buffering & loss of connection. I already put gateway high near window & purchased an internet booster (eero). I've about had it!

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J
9 days ago
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HpandaFirst activity
asked in Troubleshooting

how can I connect an external hdd/flash storage thru usb-c port of sagemcom TMobile home internet gateway to be accessed wirelessly in home by wifi?

how can I connect an external hdd/flash storage thru usb-c port of sagemcom TMobile home internet gateway to be accessed wirelessly in home by wifi?

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10 days ago
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ACNFirst activity
asked in Gateways and devices

Roku PBS Kids app blocked

Hello,I recently purchased t-mobile internet and it appears that the router is blocking the "doubleclick.net" access the roku PBS kids app uses for adds in order to run. I can't find the advanced setting for the router in order to allow access for this device. Where can I access these settings?

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copz1998
11 days ago
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JW316Rookie
asked in Gateways and devices

Gateway outage

Anyone experiencing Gateway outages? Mine went down starting last Thursday/Friday then went back up now down again the last two days. Speed internet shows download speed of 4.68.

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11 days ago
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CyberXtronicFirst activity
asked in Gateways and devices

Gaming Wifi Extender

So, I live in a one story house with some buddies and we got a TMobile Home Internet Router in the middle of the house to help provide everyone with a decent connection. I’m on the far left side of the house behind walls and doors and when I game on my PS5 the wifi sucks, but when I put my PS5 in the room with the router and connect with an ethernet cable it works fine. I’m wondering what extender I can get that can wirelessly connect to the router to boost the signal to my side of the house then I can connect an ethernet cable to that extender to get a good connection for gaming. 

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11 days ago
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michellerfry.69First activity
asked in Troubleshooting

devices

Unable to view devices connected to my home internet.   I have cleared out data.   I have Uninstalled twice and still can't view devices connected.   Anyone have any trouble shooting ideas they can share with me to get this app to work?

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M
13 days ago
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APH160First activity
asked in Troubleshooting

Home Internet disconnect

Home internet worked flawlessly for about 2 months. Great speeds and didn’t drop connection. At some point speeds started to dwindle and gateway would disconnect and reboot. T-Mobile sent out new gateway. Speeds are better, but it disconnects several (5-20) times a day. Today tech support told me too bad, find another provider if you don’t like it. I’ve been a T-Mobile customer for over 20 years. I just want it to work as advertised and I know it can, because it did for a while. Question: would an external antenna help with the dropped connection?

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M
13 days ago
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JayAreFirst activity
posted in Gateways and devices

T-Mobile Internet App Buggy

I’m trying to change the 5G internet thing i just got, and it’s buggy as hell! When I go to change the name, I click on “Done” and the app freezes. It turns white, and nothing happens… I literally JUST got this device, and the app is already giving me problems. hahaha

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J
14 days ago
bocaboy2591
bocaboy2591Helper Level 3
asked in Gateways and devices

Arcadyan KVD21 5G gateway displays 4G connection status but not 5G

I have an Arcadyan KVD21 5G gateway. Normally, I can only connect via 4G. This morning, after restarting the gateway, I see I'm connected with both 4G and 5G. According to the advanced metrics (see below), I have 4 bars 5G and only 2 bars of 4G. Shouldn't the display of the gateway default to the more powerful connection, and not the weaker of the two signals? Unfortunately, it only displays the 4G connection.Here are the stats from the gateway. Sorry for the poor formatting, but this forum mixes up carriage returns.{ "device": { "friendlyName": "5G Gateway", "hardwareVersion": "R01", "isEnabled": true, "isMeshSupported": true, "macId": "c8:99:b2:e1:43:27", "manufacturer": "Arcadyan", "manufacturerOUI": "001A2A", "model": "KVD21", "name": "5G Gateway", "role": "gateway", "serial": "JT2E14327", "softwareVersion": "1.00.20", "type": "HSID", "updateState": "latest" }, "signal": { "4g": { "bands": [ "b2" ], "bars": 2.0,

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14 days ago
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