International

All things related to our international coverage, partners, and features.

  • 148 Discussions
  • 397 Replies

148 Discussions

T
ThorgalFirst activity
asked in International

Roaming/international travel. HD voice countries.

Do you have a list of countries where T-mobile customers can avail of HD voice (Voice over LTE)?

3
drnewcomb
Pillar
2 months ago
E
Eisen009First activity
asked in International

international texting not working

In Amsterdam and can't text most people i normally do. Texts just fail. Have unlimited texts including overseas and am on WiFi. is there a setting i am missing? Galaxy S23 Ultra 

4
drnewcomb
Pillar
2 months ago
H
hhallFirst activity
asked in International

International Usage Issues

When outside of the US and using my international phone plan to dial a number to another African country, I am prompted by an automated message to enter in a random two-digit number. However, once I do that, there is a message that keeps playing repeatedly, “Congratulations, you pressed star. That does not mean you are a star it simply means that you can press buttons and probably have fingers.” This message just keeps repeating and the call does not go through. Please help!

1
drnewcomb
Pillar
2 months ago
M
maraki123First activity
asked in International

coverage on greece

going to Greece in July and want to know if my phone will work if i get the international pass.. have the magenta plan and s23 phone

1
gramps28
Pillar
2 months ago
Y
YouKnowTheThingFirst activity
asked in International

International Data Pass- available for retired One Plus plans?

I have the +55 One Plus plan that is a retired plan with no new activations allowed, my question is, I am interested in buying a 10 day data pass for my Italy travel, I follow the instructions on how to add, go to account and click add services, however this option does not appear either on my TM mobile app or web page site. Im wondering if my plan is eligible

0
Y
2 months ago
T
travelaroundFirst activity
asked in International

unable to make and receive phone calls in Mainland China

unable to make and receive phone calls including 611 while traveling in Mainland China, on active t-mobile international pass. anyone has any idea if i can text / email, or online chat with t-mobile customer service? thanks.

5
drnewcomb
Pillar
2 months ago
G
GeorgeLFirst activity
asked in International

Still getting charged for international calls

Despite having spoken to T-Mobile reps and doing things correctly, I am still being charged for international calls. Note that I have followed all the steps necessary to implement wifi calling. STILL, I keep getting charged international roaming fees. To be fair, T-Mobile reps have rectified the situation every month. However, the issue continues. This time around, I got charged $65 in roaming fees. Why does this keep happening? I have to call T-Mobile very month which, crazy enough, I keep getting charged roaming fees for doing. T-Mobile swears that I am not getting charged but, needless to say, I am. This is exasperating. 

3
syaoran
Pillar
3 months ago
K
Kenzo20First activity
asked in International

North American Stateside International Talk with mobile

Can you call Australia if you have the North American Stateside International Talk with mobile?

0
K
3 months ago
P
pzarvellFirst activity
asked in International

International Options

One of my family plan (essential plan) phones will be traveling to Germany, the Netherlands, and Switzerland for 2 weeks.  What plan would I need if only texts are being sent?  Voice would probably only be used for emergencies and would be for another t-mobile phone line.

0
P
3 months ago
B
brbarlow145First activity
asked in International

International Data Pass not working when re-purchased

I was traveling in Europe in October and purchased an international data pass. It worked well but I ran out of data toward the end of the trip. I purchased another 5 GB (or perhaps 15, I forget). I received all the proper confirmations and was charged but I never received speeds above the 256 kbps. This continued for 5 days, regardless of restarting the phone, having 5G, being in downtown vs. countryside, etc. It was like the pass never got activated. Fast forward to December… Got to Europe again and received a text stating I had 5 GB of FREE high-speed data. Perfect. It worked beautifully. However, when it ran out, I purchased an international pass (5 GB this time). Again, received all proper notifications, restarted phone, etc. and haven’t received speeds over 256 kbps. TL:DR it seems like the first batch of international data with T-mobile works beautifully but then when I purchase/acquire a second pass… it never formally activates on the backend, regardless of what I do. Any ideas?

5
C
3 months ago
T
travelingsenior225First activity
asked in International

International travel

I am traveling soon to Italy and Scotland will I have coverage in both countries? I have Magenta 55+ plan.

0
T
4 months ago
N
nsamuelRookie
asked in International

International roaming / India - has issues

I have international  roaming available as part of plan,  but  phone won’t  connect to  internet.  I am currently  in a city  called  Coimbatore,  Tamil Nadu,  India.   The  phone connects to  a  strong  signal  from  Vodafone - India  (and  shows all bars  are up on signal anywhere in  city).    But,  when i try to  start up chrome  browser,  it  immediately  shows  “NO  INTERNET”.    Has  been consistently  doing it  for past  few  days  that  i have been here.  The  obvious  checks  (Mobile data,  Data  roaming,  Network  operator etc)  have all been  checked.  So,  i am starting to  think  that  vodafone  india  is  throttling  or  cheating  Tmobile  on  their  end of the  deal. If  not,  how can  tmobile  give  me  data  service  here ?  I need to get this working soon, since i  will be  india  for a while…..currently,  i am getting  by  only  on  wifi connects.

38
K
4 months ago
D
designAnnFirst activity
asked in International

coverage in Puerto Vallarta

I am traveling to Puerto Vallarta and have essential 55+ plan. Should I buy an international pass?

3
T
4 months ago
M
magenta8123361First activity
asked in International

International data pass for traveling to Vietnam and Thailand - conflicting info

I am getting conflicting information.  When you enter Vietnam or Thailand on T-Mobile site for Vietnam or Thailand it stated not available for those countries.  When I asked Representative today  1-19-23 at 8:15am, he said that if i buy the international pass should include Vietnam or Thailand.  I am weary about his answer because he could not tell the phone company they partnered with in Vietnam.  I have received wrong answers many times by T-Mobile representatives before.  Can anyone confirm what the Representative is telling me is correct.  He claimed that the T-Mobile web page is not correct.

1
F
Pillar
4 months ago
G
Gibson486First activity
posted in International

tmobile international pass in aruba

Why does this pass not work well? I had this pass 6 months ago and it worked great. However, it seems unusable now. I even tried manually choosing the setar or digital networks and I still get extremely slow internet. Spent some time with tech support, did not fix issue.  Any ideas?

2
F
Pillar
4 months ago
I
Italian mamaFirst activity
asked in International

International coverage for study abroad

My daughter is doing a semester abroad in Italy.  Does Tmobile offer any extended international plan?If not, what does she do about having a phone to access data and make calls?

4
B
4 months ago
L
LarissaFirst activity
asked in International

Problem with 15GB International Data Pass stopped working after about a week or so - India

I added an international data pass whle in India, and it was working fine for about a week.  Now, i am in a new city and it is not working.  I have tried rebooting the phone a couple of times, but did not solve the problem.

4
drnewcomb
Pillar
4 months ago
H
hjhaveriFirst activity
asked in International

T-Mobile and FlyNet/Lufthansa

Does T-Mobile offer free inflight WiFi (messaging) service on Lufthansa international flights?  I am specifically referring to the Magenta MAX rate plan.On the Lufthansa FlyNet app, there is a T-Mobile logo but no one seems to know if the T-Mobile service is free on Lufthansa international flights. Thanks in advance.

0
H
4 months ago
M
moffatavenueFirst activity
asked in International

Using my phone in Mexico

I am a T-Mobile subscriber and I am wondering if I can use my phone when I am in Cancun, Mexico next week?  If so, when I am calling back to the US from Mexico, do I need to input an international code in front of the number I am calling and will I use the ‘1’ before the number?Thank you...Neil Blincow (neilblincow@gmail.com or 310 266 9546)

3
syaoran
Pillar
5 months ago
C
caw535First activity
asked in International

International dialing

need to know how to dial between 2 tmobile numbers while both are in Europe, How to dial US numbers form tmobile devices while in Europe and how family stateside can dial tmobile numbers  in europe. Found conflicting info online

5
A
5 months ago
C
chuinsfoFirst activity
asked in International

Travel Internationally in Taiwan

I am currently on T Mobile Magenta Unlimited 55. I plan to travel to Taiwan for 3 months without to buy any international plan and local SIM card.  Because I will not use my phone to make calls there, but I need to use my Wi-Fi to receive messages. In this case, could I get any extra charge during my stay?Thanks   

0
C
5 months ago
H
HevaNaisdeyFirst activity
asked in International

international pass

My mother will be out of the country this weekend, and I've purchased a 1 day international pass for her so she can call people. But I'm not sure how it works. Do I need to turn on "data roaming" to use the international pass?

0
H
5 months ago
C
CDKFirst activity
asked in International

Apple watch roaming in India

I have an Apple Watch SE first generation, setup as standalone line, via family setup on T mobile Magneta X plan. Our phones have switched successfully to local roaming partner (Vi India), however I’m unable to get Apple Watch to get to work, either phone, text or data. The Watch is on WatchOS 9.1 and has data roaming enabled. Cellular options shows Status as No connection.Multiple chat sessions with t-mobile rep has not yielded no results yet. They tried adding international data pass, enabling DIGITS, disabling it and putting line back to standalone line so far.I can see at least 1 bar of signal strength on Watch using explorer Watch face (phones show 3).

1
J
5 months ago
F
FrenchieRookie
asked in International

Call to mobile numbers with International Pass

Can I place no-charge phone call to a MOBILE number in Panama and in Jamaica from our of my phone while I am in Panama or Jamaica if I get an International Pass? 

9
H
Community Manager
5 months ago
D
dvkFirst activity
asked in International

Does the International Plan (10 day) cover all the lines on a plan, or just one?

Figuring out if it will be $35 total or $35 each.

2
D
5 months ago
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