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International

All things related to our international coverage, partners, and features.

576 Discussions
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576 Discussions

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BochaFirst activity

asked in International

Celulares Bloqueados

Compré dos teléfono en una tienda de T-Mobile en mi visita a EEUU en octubre del año pasado, el vendedor me dijo que en mi país lo podía desbloquear, han pasado ocho meses y sigen bloqueados. Son Galaxy A-53. me pueden ayudar? mi correo es gerencia.cesar@gmail.com

1 month ago

PickleFirst activity

asked in International

Calling the US from Germany

II’m currently in Germany. If I call a cell in the US, does the person receiving the call get charged?

1 month ago

tius_Rookie

asked in International

Activating e-sim from Mexico

Hi, I’m moving to LA, but I’m currently at Mexico City. I just bought a pre-paid e-sim to use it on my iPhone here in Mexico, just because T-Mobile says that has coverage in Mexico and Canada. But after a few hours of installing the e-sim, it says “activating”, and nothing happens. I can not call the support from here, any suggestions? Thank you

1 month ago

ElusiveFirst activity

asked in International

Service in Spain

I will be in Spain next month and would like to know if the TMobile service there is usable.In the past I’ve travelled to other European countries and TMobile service was available, but most of the times, it was painfully slow. Especially if I needed to use Google Maps to find my ways around. It was like 2G. I’m thinking that I might have to get an eSim so I have fast internet speed. Thanks,

1 month ago

KentFirst activity

asked in International

How to enable International Pass.

I purchased the 30 day International Pass. The agent gave the following instructions…When you arrive at your foreign destination do the following...1. Turn off Mobile Data.2. Turn on Data Roaming.3. Restart your phone.This seems overly complicated and I can’t find these instructions written anywhere. Are these instructions correct?

1 month ago

RajarshiRay29Novice

asked in International

Regarding documentation for purchase of new prepaid Tmobile sim

I am a citizen of US by birth but I have lived in India for most of my life. I am comming to New York for my Graduate studies and would like to open a Prepaid Tmobile sim for my stay in the US. I would like to know what all documents would be required in my case to open a bank account since I am a US citizen with a SSN and passport but no address proof in the USA. Any help regarding this would be greatl appreaciated.

1 month ago

emmajuradoNovice

asked in International

Travel to Italy

What do I need to be able to use my phone in Italy. I will be there from sept 1 to the 13th

1 month ago

HaoyouFirst activity

asked in International

Inquiry regarding network frequency band compatibility for Realme GT neo5 240W in Marquette University area, in Milwaukee

I recently arrived in the United States from China and am currently using T-Mobile, but I am only able to connect to a 2G network. The T-Mobile customer service suggested that this may be due to unsupported network frequency bands. Therefore, I would like to confirm whether my phone's supported bands are compatible in the vicinity of Marquette University in Milwaukee. Below are the network frequency bands supported by my phone, the Realme GT Neo5 240W: 2G:GSM: 850/900/1800/1900CDMA BC0 3G:WCDMA: B1/B5/B6/B8/B19 4G LTE:TDD-LTE: B34/B38/B39/B40/B41FDD-LTE: B1/B3/B5/B7/B8/B18/B19/B26/B28A 5G:NSA: n1/n3/n41/n77/n78SA: n1/n3/n5/n8/n28a/n40/n41/n77/n78 Could you please confirm whether these bands are supported in the area around Marquette University, Milwaukee? Thank you for your assistance.

1 month ago

InkelaacFirst activity

asked in International

Travelling to Puerto Vallarta

I have the Essentials plan and am travelling to Puerto Vallarta soon. I know my plan has unlimited talk and text for Mexico and I use very little data as I’m almost always connected to internet. I’m not sure how that will work once I’m at the resort. Do I need to purchase an International Pass or can I assume that I’ll be fine without it?

1 month ago

NetworkGuyHelper Level 1

asked in International

International Roaming Setting

Hi,We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)I am assuming that we should have Roaming turned on.

1 month ago

Steff19806First activity

posted in International

Where's my rebate??????

Haven't gotten a single thing about the so call promised promotional rebate on a prepaid debit card since I signed up for it going on months. I did however stumble across checking the status of it once and realized mobile had show lost my first request ....it just wasn't there at all so in turn I was told to sign up again ....so I did and now aontgw late I'm wondering what is going on with this one....I can't even find the place to see where the status is.....this is getting unreal .....give me a break man .....

1 month ago

PB1964First activity

asked in International

Botswana cell converage

I’m a U.S. resident living in Botswana for the year. I have International roaming and up until Juky 14th, everything was working perfectly and then on that day, lost coverage and it has not returned. been on phone with T-mobile almost daily and they can’t seem to fix. I believe it has something to do with their partner here (Orange) which may in fact not be a partner anymore. ???????

1 month ago

PilliFirst activity

asked in International

accidental international call

accidentally called international call. Will the call be waived for 1st time error?

1 month ago

TeleskiUtahNovice

asked in International

Resetting an Apple Watch While Overseas

I want to reset my Apple Watch, it’s Cellular Enabled, and pair it back to my Apple ID but I’m currently overseas and not in the U.S. Does anyone know if this will work?

2 months ago

DownhillerFirst activity

asked in International

what is the charge for calling New Zealand from usa

what is the charge for calling New Zealand from usa?

2 months ago

AnnaInKoreaNovice

asked in International

12 Months in Korea

I have a Samsung S23 and S24 from TMobile - currently paying off. Tmobile reps told me my phone will work just fine in South Korea but someone *in* South Korea tells me that's not true and I'll have to get a new plan when I arrive. I am SO confused. This is my first phone plan and the reps have not been very helpful. Can someone please shed light on the subject for me?

2 months ago

syntax9Rookie

asked in International

Still waiting for someone to pick up the phone…

Still waiting for someone to pick up the phone… 1 hour and 9 min… when someone does.. they do not speak english, spanish only.. then they put me back into the queue..

2 months ago

HawkeyeJeffHelper Level 1

asked in International

Eastern Caribbean islands

Does the TMobile service work like Home network on the US Virgin Islands? (San Juan, Puerto Rico or St. Thomas USVI)?Going this November 10th on a back to back cruise, 14 days total. (Half Moon cay, Grand Turk, Amber Cove Dominican Republic) then to Amber cove again, San Juan, St. Maarten then St. Thomas USVI….I know not to use my device while on the ship, even though they now have Starlink Satellite internet (Thanks Elon) I can see a future where our TMobile devices will work at sea too…..Gotta love Elon Musk.

2 months ago

1jcasFirst activity

asked in International

international travel

I I’m on the Go5G plus plan, i am traveling internationally to Italy and I plan on purchasing the data travel pass my question is when I’m in Italy and I need to call a local Italian phone number from my T-Mobile phone. How much is the cost per minute? I have called T-Mobile customer service No less than 10 times and since they moved it off shore, cannot explain or give me an answer. In the past T-Mobile would unlock your phone and you could put a dual Sam in for local calling however, now they have these strict new rules that will not unlock a phone until it’s paid off. I’ve been with T-Mobile for 10 years and never had these type of problems it seems like the company is going downhill and doing a lot of cutting, which is really driving the service to be very, poor

2 months ago

syntax9Rookie

asked in International

Still waiting for someone to pick up the phone… 1 hour and 11 min

Still waiting for someone to pick up the phone… 1 hour and 11 min… when someone does.. they do not speak english, spanish only.. then they put me back into the queue..

2 months ago

busetto11First activity

posted in International

International Roaming in UK doesn't work at all!§

Hi - nothing has worked - not phone calls, not text, and not data - since arrival five days ago. I can’t reach anyone at T Mobile customer service. Grateful for any help!

2 months ago

salty_twofoldFirst activity

asked in International

Son is overseas for a semester. Is there a plan that covers that long of a time?

Hello,As the subject reads, my son will be studying in Europe (Spain) this upcoming semester. We’ve read a few articles about how to do this but I would rather depend on people who have had a similar situation to let me know what kind of hoops, if any, I will need to jump through.Are phones are paid for and I’ve tried looking but it seems every article on T-Mobiles site is geared for foreign students studying here.Just so I know before calling support, is this something fairly simple to deal with?Thanks

2 months ago

jTookerFirst activity

asked in International

Use T-Mobile Wi-Fi from a foreign country to call back to a US number for no fee.

Determine if I could use t-mobile Wi-Fi to call a US number from a foreign country from my phone for no fee. To me it looked like from this T-Mobile document “Wi-Fi Calling from T-Mobile” I should be able to, but a t-mobile rep on your 611 number said I’d still be charged 25 cents a minute, and I didn’t understand this document correctly. What is the correct answer, and does connecting to the WiFi with a VPN effect this? Thanks for any information that could help me with this.

2 months ago

nnikiiFirst activity

asked in International

Phone compatibility

Is a “LG Wine Smart D486 4G LTE 4GB ROM 3.5" Android” compatible with T-Mobile?

2 months ago

JASKAFirst activity

asked in International

International calling with Tmobile's Digit app

Important Roaming Question! Please Advise.Has anyone ever able to figure the Tmobile's Digit app? I have physical Tmobile sim card inserted and indian sim card is basically an esim. So 1 phone with 2 simcards.Can you make/receive call from/to U.S on the Digit's app? I was under the impression that I can make/receive calls in Digit's app while using my Indian simcard mobile data but i got charged.A) Do I always have to be on Wifi in order to have calls without getting charge?B) Does the person who is calling me has to be on Wifi as well?C) Can I use Digits app to make/receive US calls and not get charge on Wifi and/or Mobile Data of indian sim card?

2 months ago

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