International

All things related to our international coverage, partners, and features.

  • 327 Discussions
  • 745 Replies

327 Discussions

J
Jean1024First activity
asked in International

international roaming

Hello, I opened international roaming in the United States on September 30th. I am now in China, but I can't make calls to the United States. What's the matter? 

0
J
1 month ago
I
Ian in NSRookie
asked in International

contact info

How do I contact T moble from Canada using a landline.  All the 1-800 numbres dont work from Canada. 

10
I
1 month ago
P
PellCityFirst activity
asked in International

international calling, text, and data with magenta 1

I’m traveling to Germany, Italy, Austria, and Switzerland and cannot find out if my plan covers calling, texting, and data.  I have the Magenta 1.0 Unlimited 55 plan.  Does anyone know?

0
P
1 month ago
D
DJ634First activity
asked in International

Billing

How is it that i was quoted one price when i signed up but billed at a higher reate now?  Anyone else have that issue?

0
D
1 month ago
D
didierebewu1First activity
posted in International

i can not make any call

Hi my name is DIDIER EBEWU Before a travel I call to tell you to leave my number open. Because I have some call I want to make or to receive  so I travel to congo now  but I can not make any call from my number or receive callSo please can you fix that 

2
F
Pillar
1 month ago
L
Larimar23First activity
asked in International

I am traveling internationally

Hello,I am traveling internationally until the end of December. What is my most affordable options to be able to call the USA while I am in Peru until the end of the year? Thank you.  

2
drnewcomb
Pillar
1 month ago
L
LWATK2023First activity
asked in International

Need help pls I have been waiting on the phone for almost an hr

My daughter is going to Canada, can she call USA without any charge or problem?  

1
gramps28
Pillar
2 months ago
B
Brandomcg223First activity
posted in International

Rebate

I just spent five hours jumping through hoops to get a rebate that can only be used online. I have no use for an online rebate it will not allow me to convert the rebate to cash in anyway and the manager of the local T-Mobile store had an attitude with me while I was in there on the phone with customer service because three of them were helping one family and ignoring me. On top of that my Wi-Fi at home is constantly going in and out and I can't get anyone on the phone with customer service to save my life. I added my rebate card to Apple Pay and surprise! It was declined. I will be finding a new phone company and Internet company as soon as humanly possible. Please avoid T-Mobile and less you want to be ripped off and lied to.

3
B
2 months ago
R
ReyfloresFirst activity
posted in International

overseas

Can I call a 1-800 number? Are they going to charge me .25 cents a minute like a regular phone call?

0
R
2 months ago
E
Eugene2014First activity
asked in International

text message to China Do Not getting in the receiver's cell number

My plan include text messages to 210 country include China,  I have try many times with Android phone sending text message to a China cell number, 135-464-12345 (11 digit) by set the contact phone # as: 0118613546412345, unfortunately my friend did NOT get any these message, I check my T Mobile account, it show that I DO have that messages sent out to destination CHINA with number (354) 641 2345 (10 digit), it seems to me that t -mobile cut number “1” off, Please help if any person have success of sending text message to China. 

1
syaoran
Pillar
2 months ago
S
Skumar717First activity
posted in International

International Coverage while in Barbados

I was with AT&T for the past 10 years, but I recently switched to the go5g plus plan solely for the included international services which is important to me as I will be in Barbados for 20 months for school. However, my coverage has stopped within a month of being a customer and the t-mobile support has not been helpful at all. I have not received any clear answer as to why my service has been cut. I have only used around 2.26GB of my 5GB international data. This is really frustrating as I have to rely on Wi-Fi now, but Wi-Fi is not readily available everywhere. Many of my peers who have t-mobile are also experiencing this issue while in Barbados. The local service providers here are all working fine, and we are all at a loss as to why t-mobile is the one service not working. My peers with AT&T or Verizon all have normal cell service, but not T-Mobile. As a new customer, this is frustrating and makes me question if I should go to another carrier where service is stable.

0
S
2 months ago
D
demichel2130First activity
asked in International

Does international pass apply to all lines on the account or just one?

I bought a 30 day international pass. I can’t tell if I need to buy it for each line. 

1
gramps28
Pillar
2 months ago
G
GeraldineReauFirst activity
asked in International

Data Coverage in Belgium and France

hello-I am in Belgium and don’t have data access (to get an uber etc.). I always have to be on WIFI which is challenging for Google maps and Uber.  Any reason why? Also I’ll be going to France tmw. Any chance I’ll have some data access there? 

2
H
Community Manager
2 months ago
A
afborroniFirst activity
asked in International

how to avoid the useless overly verbose international cust. service people

is there a way to get connected online to stateside customer service people? when i connect to the international ones, they seem to have been trained to say as many useless phrases as possible.. from irrelevant compliments  on package choices, to repeating with endlessly long sentences anything you say, to using an almost imcomprehensible sing-songy voice. it’s maddening. a simple question leads to many minutes of endless strung together sentences, which often are unrelated to the question.  it’s not the people’s fault, but they are somehow trained on this useless overtalking style which just leaves you waiting for minutes on end for them to finish, and then have to start all over again as they often don’t understand what you just asked.  i’ve heard that using the tmobile app gets youstateside help is this true?also.. why are these people trained like this?

4
gramps28
Pillar
2 months ago
M
mariaaaaFirst activity
asked in International

Help! Unable to make phone calls while abroad

I have had the same Simple Choice plan with T-Mobile for many years, and have never had any issues with making international calls when abroad (over wifi or otherwise). I am currently in Cyprus for several months (where I have been before, and, again, never had any issues) and suddenly I am unable to make and receive phone calls. Texts are working. The calls seem to go through, but both parties are unable to hear anything. I have turned on data roaming, I have enabled wifi calling, and I have attempted to call the international t-mobile support number, but even this call does not go through. Suggestions for how to fix this? Ideas for how to get a hold of someone at t-mobile to troubleshoot? Thank you in advance!

3
M
2 months ago
S
SueFHFirst activity
asked in International

I want an esim to use in portugal for my locked iphone 13

     I’d like to purchase an airalo 30 day e sim data pass for Portugal. I can buy it in US and activate on arrival in Lisbon. But my iPhone 13 Pro is locked (I have 6 more payments to make on my “free” phone). airalo faqs say I need the phone to be unlocked.        I’ve used T-Mobile internationally before and find it very slow.  Because I’ll be driving and using maps/waze I’d really like the local connection.  Can anyone recommend a way for me to get this phone unlocked? Or any other way to do this?  Thank you.  

6
gramps28
Pillar
2 months ago
M
magenta10046767First activity
asked in International

I can't receive SMS messages from India

I can’t receive SMS from India.  I’ve an iPhone 14Pro.  My wife, with a iPhone 14Pro Max, is on the same plan and can receive them!  I have to think it’s not the phone model, but some setting..Any suggestions? 

0
M
2 months ago
J
JesusHdzFirst activity
asked in International

Traveling to Venezuela

I would like to know if Tmobile will work in Venezuela while traveling, I have international calling and my phone is unlock 

1
drnewcomb
Pillar
2 months ago
K
KmajanFirst activity
posted in International

doubt

Soy ciudadano de los Estados Unidos, pero paso la mayor parte de mi tiempo en Cuba por negocios. ¿Necesito contratar una Esim con la que pueda usar un número de USA desde Cuba? ¿puede ser esto posible?

0
K
2 months ago
A
ANTHONY DOFirst activity
asked in International

Hi, can I take message and receive message when i travel to vietnam with my plan

Hi, can I take message and receive message when i travel to vietnam with my plan

1
F
Pillar
2 months ago
A
alidoomLearner
posted in International

OMADM sprint

How can I unlink sprint from my device? In short, I bought this device from someone and he told me that after 50 days, the system will automatically open some new network operator mode, and now everything is fine, but the annoying thing is the OMADM system So I need to remove the sprint files I'm tired of the LTE network content as if it's 2G I am now in the Middle East using a local SIM card. All that is required is that I need to cancel everything related to sprint because I simply do not need it here, and every time OMADM programs appear to me in content (Registering the device with the network) Then at the end of it gives me this error (Connection Error (6601)) I can not contact technical support does not support this area, 

3
gramps28
Pillar
2 months ago
B
busetto11First activity
posted in International

International Roaming in UK doesn't work at all!§

Hi - nothing has worked - not phone calls, not text, and not data - since arrival five days ago. I can’t reach anyone at T Mobile customer service.  Grateful for any help! 

6
F
Pillar
2 months ago
S
surethingFirst activity
asked in International

Samsumg A50 annd A42 in Australia and New Zealand

Will  A42 and A50 samsumg phones work in New Zealand and Australia? Plan is magenta 55+. I am from USA and want to use them on my visit. And also to tether.Also, if I try to get pass add-on, site says these phones are not covered.

1
F
Pillar
2 months ago
E
ErikaMFirst activity
asked in International

Unblocking or releasing the line

Hello,I would like you to help me with information for unlocking TMobile for my cell phone that I bought on eBay because I will use it in another country.  

1
gramps28
Pillar
2 months ago
B
bezidejaFirst activity
asked in International

5G router connects to internet but won't provide internet - force to 4G?

I foolishly bought a 5G router from China - the specs are great and it seems to work, only it doesn’t like my T-mobile SIM. I bought an unlimited weekly 5G sim from HT.HR (part of T-mobile). When inserted into the router it connects to the network on 5G  However my PC connected (via wifi or ethernet) will not get internet through this router.If I put in another SIM from a different mobile network, it does get internet OK on the PC.There are v few settings on this router but I’ve put in the APN, and every setting I can re. PAP/CHAP but nothing helps, and ht.hr and the router supplier are no help.Oh if I put this sim into a 4G mobile phone, it will connect and give me internet as a hotspot.My idea was to try to force the SIM/Router to use 4G instead of 5G, but no idea if I can or how to do it. Any ideas?

1
C
2 months ago
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