International

All things related to our international coverage, partners, and features.

  • 444 Discussions
  • 1,022 Replies

444 Discussions

R
ReshumanFirst activity
asked in International

europe cellular data service not working

I have a Samsung Galaxy S21 running latest version Android.  I was told by T Mobile that my US cellular plan provided free unlimited data and texting, but neither is working correctly in Europe.  They do work when on WiFi, but not when in cellular mode.  Phone says no Internet service, but time and date are correct, so phone must be communicating with the network.  Funny thing is my wife’s Apple iPhone is working under the same service plan without any issue.  I have verified that the Data Roaming switch is on/enabled under Connections > Mobile Networks.  What am I missing???  Thanks in advance for any help since I need data service on my trip in Europe!

5
R
9 months ago
M
mizarFirst activity
asked in International

T-Mobile international roaming does not work with my Simple Choice plan.

I have a North America Simple Choice Mobile Internet UNL Data with 2GB 5G & 4G LTE plan, that according to this article (https://www.t-mobile.com/support/coverage/international-roaming-services#:~:text=Roaming%20with%20T%2DMobile,-Go5G%2C%20MAX%20and&text=Go5G%20Plus%2C%20Go5G%2C%20MAX%2C,up%20calling%20and%20messaging%20rates.)) should work internationally at slower speeds. However, I’m in the Czech Republic right now and I can’t get any data anywhere.At the top of my phone it sometimes shows that there are bars, however, when I go to the settings it says there is a ‘0’ signal strength.Does international roaming for sure work with the Simple Choice plan?Is there an additional APN record that I need to add for it to work?Or maybe my device is not working properly?I have an LG G820UM.

7
A
8 months ago
K
klindRookie
asked in International

Going to Europe

I am going to Europe for couple of years. I would like to keep my US number as I use it for business also. In the store they told me that if I was outside the US (phone not connected to US net) they would disconnect the line. I talked to one person who did go to Europe from 8/2020 - 5/2022 and that worked fine. It was not disconnected. It was on a $20 plan. Anyone have experience with this? 

7
gramps28
Pillar
9 months ago
M
magenta10030538Rookie
asked in International

International free text and data

I have a Simple Choice North America plan that comes with free text and data in 210+ countries … but I cannot find a single country in T-Mobile’s coverage page (https://www.t-mobile.com/cell-phone-plans/international-roaming-plans) that is included.Is the coverage page broken, or are the 210+ countries just a mirage?

7
M
11 months ago
C
crhoffman001First activity
asked in International

Traveling to France with Magenta Max and iPhone 13

I want to use my iPhone in France for text messaging, web surfing and google maps (I hardly ever make or receive phone calls).   When I land in France, will my iPhone and plan just continue to work or do I need to something?  I want to confirm what I read.  My understanding is that with Magenta Max, phone calls in and out will be $0.25 per minute, text messaging and data are free, but at much slower network speeds.   Is this accurate or do I need to buy an international plan?       

1
drnewcomb
Pillar
1 year ago
G
GeorgeLFirst activity
asked in International

Still getting charged for international calls

Despite having spoken to T-Mobile reps and doing things correctly, I am still being charged for international calls. Note that I have followed all the steps necessary to implement wifi calling. STILL, I keep getting charged international roaming fees. To be fair, T-Mobile reps have rectified the situation every month. However, the issue continues. This time around, I got charged $65 in roaming fees. Why does this keep happening? I have to call T-Mobile very month which, crazy enough, I keep getting charged roaming fees for doing. T-Mobile swears that I am not getting charged but, needless to say, I am. This is exasperating. 

3
syaoran
Pillar
1 year ago
T
ThatBeachGuyFirst activity
asked in International

Essential plan with traveling to Aruba

When I was on my last cruise to Aruba, Curacao, and Grand Turk, once we arrived at each port, I came off airplane mode.  My phone said I had great connection, but when I went to browse to the internet, the Chrome browser said no internet connection.  When did they change the Essential plan that you don’t have data even at slow speed in over 215+ countries?  I don’t see it anymore on our plan other than texting and calling.  

4
T
3 months ago
M
MisFitFirst activity
asked in International

month to month

They said I wouldn’t be charged for the month to month lease … I am still being charged 45$ and 20$ I have had these phones so long they sent me the papers to unlock them cause we own them.. any ideas? 

2
M
5 months ago
H
hjhaveriFirst activity
asked in International

T-Mobile and FlyNet/Lufthansa

Does T-Mobile offer free inflight WiFi (messaging) service on Lufthansa international flights?  I am specifically referring to the Magenta MAX rate plan.On the Lufthansa FlyNet app, there is a T-Mobile logo but no one seems to know if the T-Mobile service is free on Lufthansa international flights. Thanks in advance.

0
H
1 year ago
Q
quiroslrFirst activity
asked in International

T-Mobile Service in Mexico

I’m a USA T-Mobile customer who will be traveling to Mexico City. What I have to do to be able to have internet acces and make phone calls from my phone while I’m there? I will only be in Mexico for 10 days.It is very important to me to have internet access on my phone since I will be attending  concert and the tickets are only acceptable via the internet. Not even a picture of my tickets will be accepted. Please, respond ASAP with the applicable instructions for my case.Thanks in advance for your prompt response to this request.  Leslie R. Quiros 504 610-5703 quiroslr52@gmail.com  

7
drnewcomb
Pillar
1 month ago
N
NetworkGuyHelper Level 1
asked in International

International Roaming Setting

Hi,We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)I am assuming that we should have Roaming turned on.  

3
F
Pillar
11 months ago
N
NH2000First activity
asked in International

Is turning off data roaming enough?

Hello. I have an iPhone 14, with the capability of dual eSIM. I am going to be living overseas for approximately 10 months but would like to keep my T-Mobile plan and number active for ease when I return. I have already been informed that if over 50% of your data usage is overseas for about a 2 month period, you will get pinged for excessive roaming and will be warned that your plan will get cancelled if it continues. I’ve also been told that simply not using the data overseas could potentially help you fly under the radar and not get pinged. I just got myself a eSIM for european data, and then turned off data roaming on the T-Mobile eSIM. This way I still receive calls and texts from my US number when connected to wifi, but according to what the phone says it won’t use data or cell signal from the T-Mobile card. However, when I check my phone’s signal it still shows that the T-Mobile card is connecting to cell towers in my area even with roaming turned off. Is having roaming turned of

3
syaoran
Pillar
4 months ago
C
chuinsfoFirst activity
asked in International

Travel Internationally in Taiwan

I am currently on T Mobile Magenta Unlimited 55. I plan to travel to Taiwan for 3 months without to buy any international plan and local SIM card.  Because I will not use my phone to make calls there, but I need to use my Wi-Fi to receive messages. In this case, could I get any extra charge during my stay?Thanks   

0
C
1 year ago
Q
qfountainFirst activity
asked in International

T-mobile International Pass for family of 2?

Hi, my husband and I are travelling to UK and Europe for a three week trip but we will leave two days apart. Do we need to buy 2 international passes for 2 lines? We are in the same Mangenta Max plan. Thanks.

3
drnewcomb
Pillar
1 year ago
B
BarbinkentFirst activity
asked in International

international

Traveling to Amsterdam, Brussels. Map shows no coverage?how can I be sure I’ll have texting? Voice calls…. but  are there roaming charges,too on top of 25 cents per min?

3
F
1 year ago
J
jlmorganFirst activity
asked in International

Magenta Max international coverage

We have Magenta Max and have used it extensively in Italy, France and Albania. My wife is now travelling in Spain and Greece, and she has no coverage in those countries. Her phone was recently upgraded. Could there be a missing setting that enables Magenta Max for her?

1
C
1 year ago
S
scottntammy20922First activity
asked in International

Activate my phone for international calling

I am in Italy and need to have my wife’s phone set-up for calling, data and text.

1
syaoran
Pillar
2 years ago
M
mmitrovichFirst activity
asked in International

15GB International Data pass not working

I purchased a 15GB data pass and my data speeds have slowed down. I reached out to T-mobile chat line and the person told me I had to many apps. This was after I explained to the support person my phone was working fine with the 5GB of data that comes with my plan. Any suggestions on how to correct this issues?

0
M
1 year ago
P
PTFLynnFirst activity
asked in International

does international pass automatically terminate

I purchased the international pass for 30 days. Does it automatically terminate and the charge drop off after the 30 days, or is there something I need to do to cancel it?  I have returned from overseas and am done using it and would like to turn it off now. Thanks. 

2
U
1 year ago
A
azdonaldoFirst activity
asked in International

Universal Call Forwarding to VoiceMail

In the past, I was able to Universally Forward all my calls to VoiceMail to avoid charges while traveling Internationally. I am no longer able to complete calls **21*18056377249.  Will I avoid international charges if I enable call forwarding on my iPhone settings to voicemail?

0
A
1 year ago
Y
yybunkyFirst activity
asked in International

Magenta Plus service- Norwegian Carribean cruise

I have gone to Tmobile to ask about Magenta plus service and the Norwegian cruise we are going on next week. I was told NO Need to put on airplane mode, all is included and as unlimited roaming and international service.  Yet I have read again and again that is not the case on blogs, etc. WHAT is the 10000% real answer?  We do not want extra charges, want to be 1000% certain we access texting and posting correctly. My older son WILL also need to use the phone. What is the right answer while at SEA especially as there I have read again and again about how nothing is included regardless of me asking specifically today. Thanks!

5
Y
3 months ago
S
Skumar717First activity
posted in International

International Coverage while in Barbados

I was with AT&T for the past 10 years, but I recently switched to the go5g plus plan solely for the included international services which is important to me as I will be in Barbados for 20 months for school. However, my coverage has stopped within a month of being a customer and the t-mobile support has not been helpful at all. I have not received any clear answer as to why my service has been cut. I have only used around 2.26GB of my 5GB international data. This is really frustrating as I have to rely on Wi-Fi now, but Wi-Fi is not readily available everywhere. Many of my peers who have t-mobile are also experiencing this issue while in Barbados. The local service providers here are all working fine, and we are all at a loss as to why t-mobile is the one service not working. My peers with AT&T or Verizon all have normal cell service, but not T-Mobile. As a new customer, this is frustrating and makes me question if I should go to another carrier where service is stable.

0
S
6 months ago
G
GemeloG27First activity
asked in International

using my phone in Colombia with magenta max 55 plus

IF I TRAVEL TO COLOMBIA , I STILL HAVE TO PAY EXTRA OR MY PLAN THAT I USE ON UNITED STATES WILL WORK STILL WITHOUT ANY NEW CHARGES???  PLEASE NEED HELP 

1
F
Pillar
11 months ago
R
rmeyerFirst activity
asked in International

Unable to reach someone who is travelling abroad, weird recorded message

Someone in my company with a U.S. phone number is currently on a business trip in South America. When anyone in the U.S. tries to call him, we get a repeating recorded message that says, “Congratulations, you pressed star. That does not mean you are a star, it simply that you can press buttons and probably have fingers.” He cannot receive any calls or texts.We have an international data pass activated for this user but that hasn’t resolved the issue. No response on it from our company rep yet.

2
syaoran
Pillar
5 months ago
L
ljvLearner
asked in International

International SMS to Greece not working

For some months now, I have not been able to receive SMS messages from Greece, and the ones I send do not reach them either. This is through two different devices, and a friend (who also has T-Mobile) has the same issue, and to many different numbers and carriers in Greece, so I know it is a carrier issue on the T-mobile part. Friends on other carriers in the US do not have that problem reaching any number in that country.  Unfortunately, the “engineers” always come back with the same lame answer: “We have verified that the customer is properly provisioned for messaging services seeing no errors or restrictions.” Anyone have a clue if there is a way to escalate this so that they actually look beyond my account? Talking to T-Force has been the exact same loop. Thank you

19
L
9 months ago
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