All things related to our international coverage, partners, and features.
- 148 Discussions
- 397 Replies
Minimum 4G LTE bands needed for all US coverage
Hi all, I’m checking to see what are the latest universal 4GLTE bands needed for basic coverage in all the US. Reason I’m asking is that I plan to get an international phone that works in Asia and the US. I’m looking into a dual-sim phone. For example, the Samsung A32 dual-sim phone supports these 4G LTE bands:4G LTE B1(2100), B2(1900), B3(1800), B5(850), B7(2600), B8(900), B20(800), B28(700), B38(2600), B40(2300), B41(2500) Looking at this T-Mobile page, only bands 2 and 5 are supported by this international phone.https://www.t-mobile.com/support/coverage/t-mobile-network Are these two 4G LTE bands (2, 5) sufficient to support voice calls in the US? The next question is,what is the fallback connection if the 4GLTE bands that a phone supports aren’t available in a specific location? I also wonder if the Samsung international phone’s VoLTE is compatible with T-Mobile’s US VoLTE. Thanks.
legacy pay as you go not receiving calls in Canada
My wife is in Vancouver Canada and I am in Washington DC. Her T-mobile phone has a DC 202 area code; mine has a Maryland 301 area code. We both have legacy pay as you go plans that are up to date with Tmobile’s latest microSIM cards and new 4GLTE/3G/2G capable phones. She is roaming, probably on Rogers, possibly Telus/Bell, and she can make calls to the states and to her family in Canada. However, when I call her phone from a landline in the states, it just rings; I can’t even leave voicemail. When I call from my T-mobile cell, again from the US, the line immediately clicks and the screen says “call ended.” When I call through my Google Voice number, I get a busy signal. For what it’s worth, she has Data Roaming on even though neither of us has data, and I’ve rebooted my phone in airplane mode. I’ve talked to several Tmobile reps both by phone and in stores and it sounds as if T-mobile made some changes with their partner roaming companies because their new prepaid plans require in
Using Unlocked Iphone 14 pro with prepaid t mobile esim- going to India soon so what international roaming plan i need to activate
Using Unlocked iPhone 14 pro with prepaid t mobile esim- going to India soon so what international roaming plan i need to activate? and can i receive SMS from US on my T-Mobile network in India without international roaming plan? what network works best with T-Mobile in Mumbai India ?
Coverage Gulf of Mexico
So I’m working on a boat off the coast of Louisiana and phone working great. Then I get a notice of 200 MB usage used and phone stopped working. So I upgraded the International 15 GB of roaming for $50, and it says its on my phone, but phone still won’t work. Guys with AT&T are not throttled, but I am an originally a Sprint now T-Mobile customer. Any suggestions? Woty
International Pass 15 GB/30 Days
Hi: I have a set of travel plans that calls for me to visit three different countries this month, but each time, I travel and come back home and then go to the next country. I am intending to purchase the 30 day International Pass (15GB) plan. So, the questions that i have are:Once I activate the plan for 30 days, whenever I visit home, the data that I use at home would still be counted towards the International Pass or will it be against my local usage? Essentially, the question is if I am away from home for 20 days, will the 15GB be measured against only those 20 days or all 30 days from the time of activation?Does the unlimited calling mean that when I am travelling internationally,any calls to other than the local country and the United States are considered free, or only allowed countries for free calling are visiting country and home (United States)?Your help on this very much appreciated. Thanks.
International Roaming in India
I am a TMO customer for last 10 months. I do substantial amount of international travel. I am currently in India and I took a Consumer Global Plus plan that gives you unlimited voice and 15 Gb of data . This worked seamlessly in Mumbai with no issues. As soon as I landed in Indore which is another town in central part of India, my phone is not connecting to any cellular network. I spend my entire day yesterday with TMO suppprt to resolve this issue but no luck. They also got Apple support who also looked at the issue and found no issues. They opened up the ticket with their Engineering team 25378726 .
Unlimited free calls on 15GB/30 Days International Data Pass and Wi-Fi Calling
I was told by a retail sales rep at a T-Mobile retail store today that unlimited free calls to/from/within Simple Global countries on International Data Pass only works on Wi-Fi Calling and that without Wi-Fi calling the charges for each call is $.25/minute (Magenta plan). This does not seem right as this would mean locals calls made within a Simple Global country would result in an international call originating from the U.S. Instead of being a free call, I believe, this would result in a $3.00/minute call.Do we really need to turn on Wi-Fi Calling while on International Data Pass? I am planning a trip to Japan and don’t want any surprise billing when I return from the trip. Would appreciate any comment from people that have used this service.
5GB International Pass timing
I plan to use the $35, 10-day, 5GB International Pass while traveling overseas.How are the 10 days calculated? If I set the plan to begin on Nov. 1, what, exactly, does that mean? Will the plan start at a second past midnight on the morning of Nov. 1 and end at a second before midnight on the night of Nov. 10, and, if so, in which time zone? Does it start/stop at midnight in my home time zone (U.S. Eastern), in another U.S. time zone, or in the time zone of my first destination, which is many hours ahead of the U.S.? Or does it start when I actually start using it?
T-Mobile Data Line International Add On
I currently have a T-Mobile Postpaid 2GB/month mobile data plan for $10/month. I will be traveling to the Caribbean on a cruise in February 2023. Is that plan definitely eligible for international Add On (high speed)? I have looked at the T-Mobile website and I can't tell if the data line is eligible.Also, it looks like I will be fine with T-Mobile data in the Dominican Republic. However, will it be good on BOTH the French and Dutch side of Sint Maarten/Saint Martin?Also, I am trying to determine if I want to use it as the second SIM in my Google Pixel 6 or in my Netgear AC797.Edit Post Reply Reply With Quote
International Data Pass - IPhone 12 Settings?
I’ve tried for hours to either talk or chat online with T-Mobile support to find the answer to my question. No one ever responds. Perhaps someone can help me on this forum.I’m traveling to Italy next month and will be adding the International Data Pass so that I can have unlimited phone calls in case of an emergency. I cannot find any information on what settings I need to add/change on my IPhone 12 (i.e. under Cellular - should Data Roaming be on or off (am I roaming with a travel pass???)). I’ve read horror stories of people ending up with huge charges for international usage when some phone setting weren’t set correctly.Thank you in advance for any help anyone can provide.
I am on a trip to Slovenia and almost a week ago I paid for the “International Pass” of 15GB. It took me about 45 minutes to buy the pass since connection is horrible. Even after buying the pass it hasn’t changed anything about my service and is still charging me $50. Any reason why I’m not getting the high speed data?
New phone in Mexico
I had to buy a new phone (unlocked) while I was in Mexico which came with an ATT sim card. While standing at the counter watching the ATT sales person get my phone ready I told her that I had a T-Mobile SIM card which still worked (thankfully it was not damaged in the broken phone). She finished setting the phone up and then switched the ATT SIM card with my T-Mobile SIM card. Everything seems to be working, I am receiving calls and texts from my regular number. So what's my question? Well, am I okay on the new phone? Am I using the T-Mobile service (it appears to be that way). Will I still have international (i,e, Mexico) text, data and phone? I'm a bit nervous about this, hence the questions to the community.
Activated international data plan too early
we are travelling internationally in 4 days but I accidentally activated the international data plan too early. I don’t see a way to turn it off and set a new date. Our phones are now showing we are on the international data plan, not our Magenta MaxAny suggestions?
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