International

All things related to our international coverage, partners, and features.

  • 440 Discussions
  • 1,019 Replies

440 Discussions

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Peg SheaFirst activity
asked in International

Receiving calls or texts while overseas

What happens when someone calls my phone when I'm overseas and they don't know to use a country code.

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syaoran
Pillar
2 months ago
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miagfisherRookie
asked in International

Charged for international calls that we didn't make

My mother in law has a flip phone that she never uses.  The last few months, we suddenly got charged 300 a month for calls to Morocco and Russia.  They are the same numbers that are called.  My mother in law still has her phone.  Does anyone know how this happened?  SHe said she sometimes leaves her phone in the car.  Is it possible to port the number or something like that? Very frustrating because tmobile refuses to refund the money and insists that she made the calls - which is impossible.  Anyone have any ideas? 

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2 months ago
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KatMadFirst activity
asked in International

I don’t have data in Mexico

I am in Mexico right now and my data is not working. Every time I come here, I get 5G high speed data and then unlimited low speed data, every month, for 3 months. I always get a “Welcome to Mexico” text when I land. However, this last trip I have not gotten a “Welcome to Mexico” text and I have been here for 2 months already. My phone has said no service since I have been here and I haven’t had any data! I have a Magenta plan and I know this is supposed to be included. I am extremely frustrated and confused! 

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drnewcomb
Pillar
2 months ago
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djrichardRookie
asked in International

VoLTE in Japan?

GSM-phones built for the US (and GSM) aren’t compatible with 2G in Japan which is based on CDMA.  So I’d like to know can I use VoLTE in Japan when roaming using Tmobile’s roaming agreements with the carriers in Japan?   And if so, does that work for txt messaging as well?If VoLTE is a no go should I be prepared to use VoIP alternatives (I.e. with a different phone number)?Thanks!David

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D
1 month ago
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Time4Me2FlyFirst activity
asked in International

International Travel

Reading on T-Mobile site indicates that our i-phones / mobile phones will work internationally.  No set up, no additional fees.  Is this true?  If not, what is needed to use a phone internationally (one country in Europe) for a week. Thanks in advance.

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Cynically_Sane
1 month ago
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yybunkyFirst activity
asked in International

Magenta Plus service- Norwegian Carribean cruise

I have gone to Tmobile to ask about Magenta plus service and the Norwegian cruise we are going on next week. I was told NO Need to put on airplane mode, all is included and as unlimited roaming and international service.  Yet I have read again and again that is not the case on blogs, etc. WHAT is the 10000% real answer?  We do not want extra charges, want to be 1000% certain we access texting and posting correctly. My older son WILL also need to use the phone. What is the right answer while at SEA especially as there I have read again and again about how nothing is included regardless of me asking specifically today. Thanks!

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3 months ago
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MNKenFirst activity
asked in International

WiFi keeps dropping in Mexico

For some reason, if I am connected in Mexico, my phone seems to prefer to use the cell network. My WiFi will connect for a while, then drop and I go back to the cell network. I should say that there is nothing wrong with the WiFi in my home. I have another phone connected as well as a computer, a couple tablets, Google home devices, smart plugs etc. They all work fine. And I’m connected to the Internet over high speed fiber optic. So this seems to be some setting either on my T-Mobile account or on the phone itself.I’m using a Google Pixel 7 Pro. And it seems to be some sort of preference because if I put my phone in Airplane mode and turn on WiFi while at home, my phone never drops. The connection is perfectly stable.Any ideas? Has anyone else noticed this type of behavior? 

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3 months ago
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Kme999First activity
asked in International

International Data Pass - IPhone 12 Settings?

I’ve tried for hours to either talk or chat online with T-Mobile support to find the answer to my question. No one ever responds.  Perhaps someone can help me on this forum.I’m traveling to Italy next month and will be adding the International Data Pass so that I can have unlimited phone calls in case of an emergency. I cannot find any information on what settings I need to add/change on my IPhone 12 (i.e. under Cellular - should Data Roaming be on or off (am I roaming with a travel pass???)). I’ve read horror stories of people ending up with huge charges for international usage when some phone setting weren’t set correctly.Thank you in advance for any help anyone can provide.

4
K
1 year ago
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Eisen009First activity
asked in International

international texting not working

In Amsterdam and can't text most people i normally do. Texts just fail. Have unlimited texts including overseas and am on WiFi. is there a setting i am missing? Galaxy S23 Ultra 

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drnewcomb
Pillar
1 year ago
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JoeddliveFirst activity
asked in International

International roaming is not working even with 10 day pass.

I’m overseas and the connection accepts, but no internet or phone….  I got the message it’s started yesterday, but no luck. 

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Pillar
8 months ago
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magenta10146406First activity
asked in International

International Roaming in India

I am a TMO customer for last 10 months. I do substantial amount of international travel. I am currently in India and I took a Consumer Global Plus plan that gives you unlimited voice and 15 Gb of data . This worked seamlessly in Mumbai with no issues. As soon as I landed in Indore which is another town in central part of India, my phone is not connecting to any cellular network. I spend my entire day yesterday with TMO suppprt to resolve this issue but no luck. They also got Apple support who also looked at the issue and found no issues. They opened up the ticket with their Engineering team 25378726 .   

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1 year ago
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ljvLearner
posted in International

T-mobile unable to fix SMS problems with Greece

Here is an update on the previous thread of being able to receive SMS from any Greek carrier. I literally had 12 tickets opened with Tforce on twitter and 611. They promised they would escalate it. They never did. First, they said it was the sender. I gave them multiple numbers with the problem. I told them that when I switch the network from automatic to AT&T, even on wifi, messages did come through. When I told them more than one line had the problem, they asked for the second line. Their conclusion: it was the device. I used Verizon as a trial esim on my device and my friend used AT&T. No problem. And yet, T-mobile comes back with "ask the sender to check their network," "it's your device," and "line is provisioned correctly for SMS." I am horrified both at the bad customer service that refused to really escalate it to a level where it could be solved, and at myself for allowing this to happen when they kept running me around in circles.

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10 months ago
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karFirst activity
asked in International

charges for international dialing

I got charged 48 USD today for a 16 min call to the UK from the US. I had no idea - my plan says “simply global” and talks about 25c/min, but that is only when you are calling from outside the US.Apparently, it is 12 times as expensive to dial from the US, than to dial into the US from outside.Never mentioned in the store, near impossible to find on the website (it is tucked in at the bottom of support at the bottom of the home page), and isnt disclosed in terms and conditions in the contract.I cant find the details by navigating from within my account either.Anyone else thinks this is an unfair and deceptive practice? Why cant TMobile mention this clearly and openly, and then people will make a more considered decisionCustomer service when asked said “sometimes customers call in for clarifications” before dialing abroad, but what about all the ones who dont. and then get stung by the high bill?

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Pillar
11 months ago
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JMRichFirst activity
asked in International

I can't all out from Philippines on the Magenta plan

I’ve been trying to make calls using my T-Mobile number from the Philippines under the Magenta plan. I’ve do so successfully in another country before coming here but since here I only get a message saying my call can’t be completed. Then, a message flashes at the bottom of the screen that says ‘Conditional Call Forwarding Active’.  No matter what fixed I’ve tried, I can’t get the calls to dial out.  My sim shows that I am connected to Globe Telecom while here so I assume that’s who T-Mobile uses for me to use as a carrier while here.  My text function works perfectly and I can send and receive texts back to the USA with no problem. I can also make local calls here in the Philippines with my T-Mobile number, I just can’t dial back to the USA.  If anyone knows what causes this ‘Conditional Call Forwarding Active’ message to pop up and if that’s the root of the problem with me calling back to the USA, please advise, thank you. 

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10 months ago
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clmojicaFirst activity
asked in International

Unlimited International Texting From Home

From what I understand based on my plan, I am eligible for Unlimited International Texting from home.  My question is am I eligible for unlimited international texting while traveling outside the United States?  Will be traveling to Aruba…..

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1 year ago
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nisdoshinFirst activity
asked in International

Using Unlocked Iphone 14 pro with prepaid t mobile esim- going to India soon so what international roaming plan i need to activate

Using Unlocked iPhone 14 pro with prepaid t mobile esim- going to India soon so what international roaming  plan i need to activate? and can i receive SMS from US on my T-Mobile network in India without international roaming  plan?  what network works best with T-Mobile in Mumbai India ?

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1 year ago
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gbkRookie
asked in International

Alaska Cruise - International Roaming 10 Day Pass

Elderly parents are on an Alaskan cruise currently with 10 day International Roaming plan per the rep’s recommendation.  She told me that they would have data on the ship and Alaska and Canada with the International Roaming plan ($35/line or $70 for 2 lines).  I confirmed twice with her and she sent a text with her “personal” guarantee.Today, I got a text that my parent’s $80+ in international call charges for each line??  That’s close to $300 for the charges and the International Roaming.  I thought for sure it was a mistake, bc I activated International Roaming before their cruise started.  I messaged them to put on airplane mode while we figure this out.  It’s been 6 hours and still no call from the supervisor.  When I call into Tmobile, they won’t address my issue because it’s already been assigned to a supervisor.I”m finding online that parents’ ship - Discovery Princess is NOT covered, contrary to what the rep told me.  I’m not sure if this is true whether you bought the Internat

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drnewcomb
Pillar
1 year ago
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magenta10613082First activity
asked in International

Incomming calls from the US when you are aboard

Will I be charge for receiving and incoming call from the US while traveling in St Lucia?

4
drnewcomb
Pillar
9 months ago
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alexkuhnFirst activity
asked in International

15GB one time internation data package not working

I am in Italy and I purchased a one time 15 GB international data plan package. I tried resetting the roaming the data and the cell service was before turning off the phone and after repowering the phone. The Internet speed is 0.10 MB per second which is the same speed as I was receiving before purchasing the package. I am in a major city. Please advise

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syaoran
Pillar
3 days ago
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Mdenson50Rookie
asked in International

New phone in Mexico

I had to buy a new phone (unlocked) while I was in Mexico which came with an ATT sim card. While standing at the counter watching the ATT sales person get my phone ready I told her that I had a T-Mobile SIM card which still worked (thankfully it was not damaged in the broken phone). She finished setting the phone up and then switched the ATT SIM card with my T-Mobile SIM card. Everything seems to be working, I am receiving calls and texts from my regular number. So what's my question? Well, am I okay on the new phone? Am I using the T-Mobile service (it appears to be that way). Will I still have international (i,e, Mexico) text, data and phone? I'm a bit nervous about this, hence the questions to the community.

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drnewcomb
Pillar
1 year ago
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FazzFirst activity
asked in International

international roaming settings

Our plan allows usage in 220 countries.When in Italy as long as I’m not making phone calls do I have to change any roaming settings? 

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1 year ago
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Italian mamaFirst activity
asked in International

International coverage for study abroad

My daughter is doing a semester abroad in Italy.  Does Tmobile offer any extended international plan?If not, what does she do about having a phone to access data and make calls?

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1 year ago
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LarissaFirst activity
asked in International

Problem with 15GB International Data Pass stopped working after about a week or so - India

I added an international data pass whle in India, and it was working fine for about a week.  Now, i am in a new city and it is not working.  I have tried rebooting the phone a couple of times, but did not solve the problem.

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drnewcomb
Pillar
1 year ago
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Confused_International_RoamerFirst activity
asked in International

Getting international roaming charges with the Magenta Plan in a country with free unlimited data

Wife and I have been in Japan for a week using the “Free Unlimited Data” which is clearly part of our Magenta plan.  We had gotten a text message from T-Mobile when arriving verifying that we could enjoy our free unlimited data in Japan.  Suddenly today we got a text message from T-Mobile saying that our international roaming charges were up to $50.  An hour later we got a message saying that they were now $100.  We panicked and turned off cellular data until we could get to the hotel and call T-Mobile.  The support person said that we now owed $150.  First she said it was because Japan was not covered in unlimited data, but I pointed out that the web site said otherwise.  She went away and came back and said that the charges were there because we did not turn off “Data Roaming”.  What??  The T-Mobile International checklist says to insure that data roaming is turned on!  She told us she could remove the charges if we bought the $50 30-day International data plan on one of our two phon

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9 months ago
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OMGeeknessFirst activity
asked in International

International Travel - What does Magenta MAX Plans Cover?

Hello, everyone!Next month, my friends and I will be traveling to Europe for about two weeks. We will be using Delta Airlines and will also be taking a Royal Caribbean cruise for one of the two weeks.The countries that we will be visiting will include:Italy Greece Croatia FranceI recently switched to T-Mobile last week and am currently on the Magenta Max plan. While the representative that assisted me at the store was very informative, I realized belatedly that I had forgotten to ask a few questions in regards to how my plan will keep me connected during my trip. I have done a few searches on the website, but I feel like it doesn’t fully answer the questions that I have unless I am somehow overlooking it.The website mentions GoGo InFlight Wi-Fi - assuming that my flights allows me to utilize this, will it be unlimited or just one hour of usage? There would be 5 flights in two weeks, so if they all have this would that cover all flights or is there a limit to how many times I could use

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F
Pillar
1 year ago
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