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scam or no?
Hi did anyone just get a text from this number 347-990-5263 saying Hi good day wonderful T-Mobile user! T-mobile network is giving out 700$ to all users! as a compensation of the bad network during the covid 19 crisis. Please text Mr. Cole at (805) 429-8992 to claim your funds now! ????I’m not responding especially because it came in at 2:26 am thanks
Subscriber not in service.
Hello everyone. I've been using a galaxy note 10+ for about two months. When people try to call me from a cell phone they get an error message "the subscriber is not in service." And my phone will still ring! Doesn't seem to to effect land lines. Just visited the store and a rep called support to file a ticket. We also completed a warranty exchange. We also swapped my sim into other phones and the problem followed. He also changed the sim, reset network settings and cleared call forwarding. Really need this to be resolved Asap.Also when calling into care they hang up on me!
Tmobile app not working for prepaid.
does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not available at this time due to technical difficulties. please try back later.”
COVID-19: How's everyone doing?
I just wanted to check in and see how everyone was doing in these uncertain times. Is everyone doing ok? Do you have plans or tips for getting the most out of social isolation? What's the biggest change for you? How are you staying active? Just don't share any personal info like your address 😊 My family is doing alright, mainly nervous because we don't know how long this will last. I'm used to working from home, but it's a new experience for my wife so she's adjusting. I've got some chores I've been putting off, like cleaning out the computer and doing some maintenance on the car, so I'm trying be productive. I'm going to miss trivia night though, that was my zen. I think my dog will be happy at least, he'll be going on more walks as we try to stay moving and avoid cabin fever!
Official Magenta Meet n' Greet Thread
Hello there fellow T-Mobilites!As we were sorely lacking a thread to say hello and introduce yourself, I figured I'd whip one up. 😊 Feel free to just pop in and say hello if you're new here, or even if you're an old timer. I also borrowed a few questions from "Inside The Actor's Studio" to get to know everyone a little better. I'll start:What phone are you using?Where do you live?What is your favorite word?What is your least favorite word?What makes you happy?What makes you sad?What profession other than your own would you like to attempt?What profession would you not like to do?
I see you are forcing a medical mandate that is unconstitutional deemed by SCOTUS…. I will not do business with a company that forces their employees to loose their jobs over A Vaccine….That does not work . Your company only gets 75 dollars a month out of me . That will be 75 dollars to someone else now...
Congratulations to gramps28's 2,000 Point Accomplishment
I'm not exactly sure all of what goes into the points levels, but @gramps28 has reached the 2,000 point milestone for their contributions to helping T-Mobile customers and forum visitors. Congratulations and keep up the superb Magenta awesomeness, gramps28!
redbox codes tmoble tuesday
The codes they now give out are not good on all Redbox titles even though the app doesn't say so. Basically if the movie is popular the codes won't work to get it for free, confirmed with Redbox they claim it's new releases but it is only some movies in particular that they just don't want to offer with a free coupons when they can get money for them.
Where does T-Mo inform customers that canceling any line of service excludes you from promos for 90 days?
I have several T-Mo lines, most of them I pay for. Several years ago, I took advantage of a promo for a tablet that gave me lifetime free data. I stopped using the tablet long ago, and in October decided to cancel the line -- it was free, and I never used it, I thought, so why should T-Mobile bother to keep it on my account? I called T-Mo customer service and did so, while at the same time I upgraded my voice lines to Magenta Max +. A couple of weeks later, I called to take advantage of a new phone promo, and after going through most of the process, was informed that I was ineligible because I had canceled a line and could not use ANY promo for 90 days. This even though the line I canceled was free, and canceling meant no revenue loss to T-Mo. I said I had not been informed of this when I canceled the line and would not have canceled had I known it, and was told by the CS rep (my “Expert”) that it’s T-Mobile’s policy. I asked how was I to know that, and was told sorry, it’s T-Mo
I received these survey questions earlier today at 3:43 PM because I had just set up a payment plan for my account. T-Mobile Free Msg: How did we do when you spoke with us on Oct 12? To opt out of the survey reply STOP. Survey information will be stored - t-mo.co/Privacy How likely are you to recommend T-Mobile to a friend, on a scale between 0-10 where 0 = Not at all Likely and 10 = Extremely Likely? It was from “1112” which is a number that I recognized from prior survey questions. I then received this message at 4:11 PM EMERGENCY ALERT: DO NOT respond to T-MOBILE, AT&T and Verizon SURVEYS. Message contains virus that may obtain your personal details that can be used in fraudulent activities. You may report any surveys that you received at www . usa . gov #3205829 advisory from Department of Homeland Security It was from (513) 399-8561 which is a number I don’t recognize. I’m not sure, but I believe the second one is the scam. Thoughts?
New phone does not recognize SIM card
I got an upgraded phone and put my old SIM in, but it only recognizes the card about half the time. I either get an invalid SIM error message or no SIM detected at all. The door is all the way shut, there is no carrier update pending, and restarting my phone only works sometimes. Do I have to link my new phone to my account somehow, or is this a hardware issue? The new phone is an iPhone 8. Thank you!
What do you think of the new look?
Hey all! Just wanted to jump in and see what you thought of the new look! Also let us know if anything isn't working right. Here's a couple things we know about and are working on: Badges for specific actions, like commenting a number of times, won't show until you do the action again. Points totals for previous contributions are not accurate. Not all badges are available, including the holiday badges.
Security Questions OVERKILL?
In the last 4 days that I have signed in I have been asked 5 times to answer 2 security questions. WHY? I am in complete agreement with securing my account. Supposedly, the credit card I use at ADD FUNDS is always a one-time use. I HOPE my CC number hasn't been saved. Is this happening to other members?
Trade in our phones or carry a separate FM Radio?
Finally my wife and I both made the jump into buying our first brand new smartphones (before we always had used ones). In 2019 we got a Pixel 3a XL for the wife and then in 2020 I got a Pixel 4a. The plan was to take care of these for at least 3 years and then change them out for something else after they’re worn out or something else becomes a must-have.But we’ve come to the realization that there’s one feature that these phones don’t have and now we see as important… FM Radio. The valley where we live is fed by a single data cable that feeds all internet, all cellular towers and even all home phones across all service providers, not just T-Mobile. And during the past year this data line has been cut twice rendering our town out of communication for several days. Depending on where you’re at in the valley, it’s 60 to 100 miles over treacherous mountain passes (especially in the winter) to the next place where there’s a connection.When that has happened the only way to get any informat
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