Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2794 Discussions

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magenta8095600First activity
asked in Coverage & Signal

Landline caller always gets busy signal when calling me.

My friend calls our T-Mobil Apple Cell phones and always gets a busy signal. (She can call me from her cell phone successfully.)  She is calling from an ATT landline.  She can call other Apple Cell phones (who are not on T-Mobile) from her landline, just not ours. I have checked my phone for call blocking, call forwarding, airplane mode, do not disturb, etc. And it isn't my phone's settings. Any advice?

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7 months ago
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PetepjbFirst activity
asked in Coverage & Signal

Wrong caller ID

I originally got the number from Verizon but then changed to Tmobile. Ive had it for 5-6 years and people calling me say some church is listed as the caller ID. I dont go to church. Maybe I should.How do I get my ID correct? Im missing calls because of it.

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2 years ago
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davidlaw0718First activity
asked in Coverage & Signal

SIM card cannot connect to Hong Kong Network operators while roaming

Hello all,I am with the T-Mobile One Plus plan, and I am using a OnePlus 6T phone(unlocked) bought from T-Mobile. I am currently travelling in Hong Kong and my phone has been able to roam with 4G LTE data and recieving text messages from US. In the last couple of days, my phone hasn’t be able to register to any of the following local network providers:CSL 3 China Mobile HK SmarTone HKThe phone is currently in the emergency only state, and I ensure I am not in airplane mode.I have attempted the following to troubleshoot:Turned phone on & off), and same issue persist. Put my T-Mobile SIM card to another phone (Samsung A32), and same issue persist. Put a local 3 mobile sim card to my OnePlus 6T(unlocked), and was able to called to local 3 mobile 4G network. Booted OnePlus 6T(unlocked) into safe mode, and same issue persist. Turned off Automatically choose preferred network, and I tried to connect OnePlus 6T(unlocked) manually to each available local network provider, and I got error “

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syaoran
Pillar
2 years ago
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lissette5483First activity
posted in Coverage & Signal

all phone dont make calls and customer service 1 hoir wait to answer.

This is not the first time. All phones won’t make calls for hours and on top of that if u call T-Mobile they have a hour or more wait to answer you. This more then the other person on the other line dames to be out of the country they really don’t understand and the Frustration kicks in. I’m done. Looking for a better service. 

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Pillar
2 years ago
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MoTeaMoMoLearner
posted in Coverage & Signal

stalled data repeatedly since merger

-Internet throughput stalls to near zero SEVERAL times a day. -Temporary fix is toggling airplane mode off and on. (Data will then flow until phone then is left idle for some minutes - MERE MINUTES - have to then repeat the process if not on wifi). -Convinced it happened after merger. -Happens across country (sadly, have multiple lines with this company .. all using different device brands). -T-Mobile should come out and ACKNOWLEDGE the problem and give estimates as to a fix (because I’m ready to take my service anywhere else). 

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Pillar
2 years ago
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waterfallrosekFirst activity
asked in Coverage & Signal

how can I learn about home internet?

I have heard good things about T-mobile internet, but Spectrum has been the only service available. Now I see that 5G is offered in my area, but there’s a “8weeks” mentioned in the header. Do I need to wait 8 weeks to get on service? I work from home and need dependable high speed internet. Every time I try to get more information I get a “bad Feed” or 401 code for the link, and the chat feature perseverates like it’s had a bad TBI. How can I get more information? I’ve been a phone customer for maybe 20 years and love my service.

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tmo_mike_c
Community Manager
2 years ago
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mahtigwessFirst activity
asked in Coverage & Signal

Tmobile to Tmobile calls

We have been having problems with calling each other if we are close. I know, why do we need to call each other? First of all misplaced phones. I live with my 76-year-old mother-in-law and she loses it all the time.When we call the phones, we can’t hear a ring tone on the caller end, it does not go through to the receiver, and goes to voice mail if you stay on long enough. It happens more often than not, but there does not to seem to be any pattern.

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Pillar
2 years ago
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czaremboFirst activity
asked in Coverage & Signal

Blanket signals on the hills where houses are rather than the valleys with the cows and corn?

I live in a suburban to rural part of western Washington state.  It’s called the Lakewood area (between Stanwood, Arlington, Smokey Point and Tulalip) There are many homes that surround Lake Goodwin, Lake Ki and other smaller lakes..  T-Mobile has some excellent tower sites, but is lacking sufficient bandwidth to reach much of this area with 5G UC.  The area is definitely residential.  To this point, T-Mobile has captured fairly well the busy I-5 corridor to the east, but it has also captured some fairly sparsely populated areas, areas near Stanwood and Island Crossing where corn and cows predominate, rather than where people populate.I’m hopeful that these more populated but underserved residential areas will receive some extra attention in the near future.   The service keeps getting better, but is just out of reach for some.  

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C
2 years ago
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Jrbuckley11First activity
asked in Coverage & Signal

Wi-Fi Channel

How do I change my router's Wi-Fi channel? I'm trying to enter my IP address in the browser, but it won't load. 

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1 year ago
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guillenmlFirst activity
asked in Coverage & Signal

Samsung watch over seas

I am about to deploy over seas for an extended period of time. I just recently switched over to tmobile and I included a watch line. How is this going to effect the watch being over seas. Namely I don't want to be charged extra for what it's doing now. Is there a way to just make it do everything except cellular service? Still receive notifications and such when paired with Bluetooth? 

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syaoran
Pillar
2 years ago
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jjwank56First activity
asked in Coverage & Signal

wifi and land line how much?

how much for wifi and land line phone?

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2 years ago
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TheHottestProducerFirst activity
asked in Coverage & Signal

bill related

When I tried to make calls it said “your T-Mobile account balance is too low to complete this call. You must refill your account to complete this call” even though I JUST paid my bill and my phone was working just fine both before and after paying it. 

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syaoran
Pillar
2 years ago
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YourAmigo_PhilFirst activity
asked in Coverage & Signal

Travel to Colombia

Hello, I am spending one month in Colombia and want to make sure I have the best plan with T-Mobile. I currently have the One Plan.Does the One Plan include Unlimited Calling and Messages to and from my phone while in Colombia without additional fees? Does it provide internet service without additional fees? Do I need to use wifi calling? If not, which plan would be better for me? Thanks!

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drnewcomb
Pillar
2 years ago
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magenta8470448First activity
asked in Coverage & Signal

can i update sim card online

can i update sim card online

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gramps28
Pillar
2 years ago
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MelvasFirst activity
asked in Coverage & Signal

Xiaomi redmi 11 pro

Hi I'm planning to buy the Xiaomi Redmi Note 11 pro, but before I buy it does anyone know if it is compatible with T-Mobile's network?

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syaoran
Pillar
2 years ago
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Cook1eFirst activity
asked in Coverage & Signal

Network issues

Hello,Is there anyone having trouble with their wifi or network today.

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drnewcomb
Pillar
2 years ago
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solar flyFirst activity
asked in Coverage & Signal

Virgin Islands Coverage 2022

I will be moving to the US Virgin Islands soon and currently use TMobile. Does anyone have a sense of how effective TMobile service is on the St. Thomas, St. Croix, and St. John? Im looking for information pertaining to the last couple years. The last post I see on this topic is 6 years old. Thank you!

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Pillar
2 years ago
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SummerlovespanchoFirst activity
asked in Coverage & Signal

E911 adress update in order to use wifi calling

I have recently switched phones to the new pixel 6 and now I am unable to make calls using wifi. I have gotten a notification saying I need to update my E911 address but when I try to do so from the TMobile website, it will not even let me change the address. How can I resolve this issue so that I can use wifi calling again? Thanks in advance. 

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syaoran
Pillar
2 years ago
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Lesly2021First activity
posted in Coverage & Signal

Clock on my phone changed to pacific time

Hello, yesterday when I was at work all of a sudden my time changed on my phone to pacific time. Even on my parents phones as well. The only one that didn’t changed time was my sister’s phone. It also keeps on showing Emergency Calls only as well. Dont’ know what might of happen but the time is off. Thank you.

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drnewcomb
Pillar
2 years ago
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shushoop578First activity
asked in Coverage & Signal

No mobile network

I cannot get a connection using my mobile network.  Things aren't loading.  

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F
Pillar
2 years ago
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superjmcpFirst activity
asked in Coverage & Signal

Outage in Charlotte, NC 28204?

My Wi-fi is working but neither my iPad nor iPhone will pick up/connect to it and clearly data isn’t working because I cant access any (no Google, YouTube, Spotify, Bank, Apple Store etc.) Is there a tower down or something? I also call TMobile customer service and keep getting cut off or told to call back later. 

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tmo_mike_c
Community Manager
2 years ago
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edp000First activity
asked in Coverage & Signal

device compatibility

I’ve been notified that my Galaxy A920F/DS will no longer be supported after the 3g shutdown.  Trying to find out if a Galaxy A528B/DS (model A52S) will continue to work.  

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syaoran
Pillar
2 years ago
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diamond900First activity
asked in Coverage & Signal

my phone is not working, please help....

my phone is not working...all calls say wi-fi and I used cellular and they don’t go thru...

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Pillar
2 years ago
ODKNY
ODKNYFirst activity
asked in Coverage & Signal

Data doesn't work for some service Facebook, Instagram,Viber, What's Up, Amazon!!!

I still have no data. Going on 3 weeks now only You Tube working! Can you check please what's going on with my phone number! Thanks

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Pillar
2 years ago
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NokiaG50First activity
asked in Coverage & Signal

De-T'ed

I was configuring my Nokia G50 to deactivate receiving voicemails. While doing so, I noticed my 5G phone was listed in my home network’s area as connected 2.5G service, which it wasn’t before. I re-selected 5G, and all seemed well. Until, I turned my phone on again later. Whereas, previously, it always in the upper left corner verified I was a T-Mobile customer,  suddenly it was indicating I was on AT&T. My SIM is T-Mobile, and always was from the time I got the phone, and signed up for T-Mobile. Why is it telling me it is AT&T now?

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F
Pillar
2 years ago
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