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Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

3004 Discussions
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SRBFirst activity
asked in Coverage & Signal
Voice drops out a lot. Lots of bars; no LTE or 5G symbol.

Even though I have five-bars service and also use WiFi calling my voice connection is very erratic.  Usually the other person cannot hear me; not infrequently I cannot hear them.   Could it be a defective phone?  I have a Samsung S21 5g.

2
S
5 months ago
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StrangeFirst activity
asked in Coverage & Signal
Voice mail

I had someone call my phone because I was not receiving voice mail notifications.  Instead of my voice mail it was transferred to a voice mail with a 808 area code. Any one had or is having this problem?

2
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5 months ago
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rra78First activity
asked in Coverage & Signal
Improving Gateway signal

Live in a sgle floor condo- ground level.  My gateway is place high on a bookshelf near a window (not directly in front of the window, but very close to it.  Once in a while, I see 4 bars, but it quickly drops to 3 bars.  Are there any hacks out there that anyone has had success with that can get me consistent 4-5 bars?

2
F
4 months ago
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HolidayInn400First activity
asked in Coverage & Signal
Can I request some boosters in Holiday Inn hotel building for all customers? The signal in building is very weak. Thanks.

We will grand open our IHG hotel on May 1st. We check the Verizon cell phone signal is very weak in the building, outside is good. Our address is 400 N Atlantic Blvd., Monterey Park, CA 91754. Can I request some boosters in Holiday Inn hotel building for all customers? The signal in building is very weak. Thanks.My email is IT@holidayinnmpk.com.Sincerely,Kevin

2
tidbits
Pillar
5 months ago
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jacksonpack789First activity
asked in International
Going to Europe for 2 weeks in May. Do I need to inform you of my dates or make any other changes ?

Leaving country

2
drnewcomb
Pillar
5 months ago
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AmenHerSheFirst activity
asked in Coverage & Signal
why does 15pro max need wifi???

for access on any and everything online, platforms ect.. why does this 15 pro max NEED wifi? Coming from 14 pro max no real issues.. it is awful and i am  tired of contacting support for this issue. it never really helps? what do i have to do to get relief, who has time to constantly stop and call outsource land? its very sad!!

2
A
5 months ago
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SmithsoniFirst activity
asked in Coverage & Signal
Error when trying to use call forwarding

I frequently use call forwarding and it was working as of Friday (5/10/24).  Now I’m getting an error message ‘Carrier Message Call Forwarding no retry allow(804)’Any idea what’s happening?

2
R
3 months ago
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Redkat1975Helper Level 1
asked in Coverage & Signal
anyone elses service totally out this morning

We woke up to our phones switching between 4g  and 5 g and our home Internet is completely out. Yet no outages are reported. I had to go to McDonald's to use their wifi to try to report it

2
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5 months ago
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shizanaraFirst activity
asked in Coverage & Signal
N71 5g band FULL BARS fast download and upload and low latency, but this....

I monitor my connections in real time. The 5g band of N71 running at the lower frequency is super great, full signal bars and gives me superb performance. The LTE band will change in an ongoing loop of LTE B2 connecting instantly to 5G N71, then dropping N71 and going to LTE B66 and reconnecting instantly to 5G N71, then dropping my 5G N71 band to allow LTE B71 while searching for a different 5G signal than 5G N71, then cycling back to LTE B2 and instant 5G N71 connection and continuing this loop of cutting my 5G service which does not need disconnected from as it is near perfect and FULL signal. B71 has the same full signal strength as the 5G N71 yet upon either the tower or the gateway or both <according to tech support I just got off the phone with>, the powers that be will not allow my GREAT N71 connection to stay connected at all times. She could not provide me the answer as to why this happens and why I cannot stay on a working 5G signal that is great.  Upon asking if I got

2
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3 months ago
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twauson3First activity
asked in International
Inaccurate description - wifi calling benefit

Benefit Details Wi-Fi calling  With Wi-Fi Calling, you can make and receive calls and messages over Wi-Fi, just as if you were on the network. This is particularly helpful in areas where the cellular signal is weak or nonexistent (basements, rural areas, etc.), but there is a strong and reliable Wi-Fi signal. Wi-Fi Calling also lets you to call the U.S. from anywhere in the world for free! And T-Mobile phones have Wi-Fi Calling built right in. PLease exp[lain this...I was in the Philippines and used wifi calling. I was charged 25 cents per minutes. I ended up with an added $60 to my bill. This is false advertising on your website. I have been with TMobile for a while now and this is as problem for me. False adsvertising! 

2
tidbits
Pillar
5 months ago
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NanaEFirst activity
asked in Coverage & Signal
Poor coverage

We have been with T-Mobile for almost 20 years, but I think it’s time to part ways.  The coverage has been so poor the last year or so, I am running out of patience.  I have been to the local store and the nice guy there was able to do something to allow me to get signal for about a day.  I have talked to online support and nothing has helped.  Has anyone dealt with this issue?  Does anyone have thoughts on Consumer Cellular?  TIA! 😊

2
syaoran
Pillar
5 months ago
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Stormy_sky05First activity
asked in Coverage & Signal
connection problem

What can I do to keep my connection to the internet after 6pm. My gateway will be working perfectly fine until the clock hits 6pm and then it's nothing but problems.. I turn it off and back on.. I unplug it and plug it back in.. nothing works..  it says my signal is "good." It's just the connection that's horrible.  

2
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5 months ago
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lizwardskiFirst activity
asked in International
international plans

I'm traveling to Switzerland next month.  What do I need to do to add coverage?Subscribe for one month?

2
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4 months ago
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fernandooNovice
asked in Coverage & Signal
reception issues iphone 13

Having serious reception issues downtown Sacramento California zip 95814.called T-mobile and first they asked me to reset network setting on my phone. that didn’t do anything to improve.next, they said i needed to upgrade the sim card to enable 5G. i did and still the same issue. calls are erratic and disconnect easily, as well as messages.there is no WIFI inside the building that I work in, so i cannot use any app either (like facebook, apple music, etc.).any help?thanks

2
syaoran
Pillar
4 months ago
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O.S.C.S. LLcFirst activity
posted in International
customer care response.

I would like to say that i am a business owner for over 15 years. In my business doing what is right for my customers is at the top of the list. T-Mobile business customer service is one of if not the most unprofessional and most unhelpful customer service department i have ever used. I don't make this statement lightly.  I know that i am not the only one thinking or saying this because of the reviews for T-Mobile across many platforms. Just to be up and front hear are some of those platforms.    Comsumer Affairs 1.3 stars, Trustpilot 1.7 stars, Yelp 2.8 stars, Better Business Bureau 1.13/5 stars and there are many more from 1 star too 3.5 stars. This is evidence on how T-Mobile thinks about its customers and how they treat their customers. Question number one is “why” in this day and age would you take the chance to harm your reputation by acting this way and creating conflict. I also believe that T-Mobile has lie and done dishonest actions towards me. I have a problem that many other

2
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1 month ago
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ENTERPRISE EFirst activity
asked in Coverage & Signal
Tower Update urgent request in Tulsa!

Home internet trouble with outdated old equipment serving customers in the 3900 Block N. Garrison Av,  zip code 74106. 5G not available via TMOBILE until cell internet tower upgrades completed days , months, years?

2
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5 months ago
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nlsjmaFirst activity
asked in International
Receiving Call fromUS

I will be traveling to Ireland.  If someone needs to call me from the US, do they just call my number as usual?

2
drnewcomb
Pillar
6 months ago
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Lee SFirst activity
asked in Coverage & Signal
Turn off Gateway WiFi ?

If I use the HINT Control app to turn off the 2.4GHz Radio and the 5GHZ Radio, that is supposed to turn off the WiFi on the gateway, RIGHT?  YouTube by Nader Tater says this might improve signal and let the gateway run cooler. Also, If I turn off the gateway WiFi, will I still be able to access the gateway with the HINT app if I want to turn it back on?  I am currently accessing the internet through my ASUS router which is connected to the gateway with an ethernet cable. 

2
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5 months ago
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MMignotFirst activity
asked in International
Using Mobile Phone in Paris

Hello all,we are planning a trip to Nice France in July, and was wondering if anyone knows what is needed to use our t-mobile phones during our stay? Any help/suggestions would be greatly appreciated. Thanks!

2
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Community Manager
4 months ago
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LadyskeeterHelper Level 1
asked in Coverage & Signal
Phone say server unavailable

When I go to make a call it says my server is unavailable on my phone. I have full bars but can't make calls and if I get a call or it goes thru it drop it within a second. Or they can’t hear me answer the phone. When I went to the local T-Mobile store they said it was do to the cell towers. But this is going on 2 weeks. Have tried calling support but it drops the call before the automated gets to where I can say anything. Any ideals as to how I can get thru to them, I don’t have access to another phone. I am not downloadin an App to my computer.

2
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5 months ago
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YogaOldieHelper Level 1
asked in Coverage & Signal
Can't Place T-Mobile Calls--Help!

Never had this before-when I try to make a call a message comes up on my phone saying I am not connected to a network and I can only make emergency calls.  The bars are between two and three--but I haven’t had this problem before even when the number of bars was low.

2
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5 months ago
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BlindmelenFirst activity
asked in International
Need a Phone in Philippines

I need to open an account in the United States. I have my home address in the United States but need the phone shipped to me in the Philippines where I am working for an Illinois based company. How do I make this work?

2
tidbits
Pillar
5 months ago
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longattsFirst activity
asked in Coverage & Signal
Roaming in 5g extended range

Per the coverage map I am in 5G Extended Range but my phone shows Roaming.  Why is that?

2
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5 months ago
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KellyhguillotFirst activity
asked in Coverage & Signal
outages in Abbeville, La

Where can I get information on the estimated time for repair for cellular service in Abbeville and Maurice, La?

2
F
4 months ago
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jimw67Helper Level 1
asked in Coverage & Signal
Cell phone signal into basment home

My TMoblile gateway is a NOK 5G21.Knowing I do not get any cell signal in my house I installed a Cell Phone Signal Booster from Amazon (https://www.amazon.com/gp/product/B0BV65DLX1/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1) I have it wired into my basement home (actually have dirt and concrete roof). It sends a signal into my home. My US Cellular cell phone works in all my rooms. And is about equal inside using signal booster and outside with speed tests. My TMobile gateway works. But when I take my Gateway out onto my roof, it has a much faster down and upload speed than when it is inside using my signal booster? Can anyone help me figure out why my TMobile Gateway is slower inside connected to the booster than outside? Thanks,Jim   

2
F
5 months ago
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