Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

1972 Discussions

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alexm15First activity
asked in Coverage & Signal

Line Suspended for no reason!!

My line was suspended by T-Mobile and I can’t make or receive any calls. When I try and place a call it connects me to T-Mobile’s payment line but I owe nothing right now. Using data over cell service is extremely difficult if it’s working at all. When I look at my account history it says to link an MSISDN. I’ve called customer service and they say they see nothing wrong with my account, and took me through some troubleshooting steps which did not work. Will switching to an eSIM fix this problem?? Please help :(

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Pillar
8 days ago
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LaverneTMFirst activity
asked in Coverage & Signal

Wrong payment

Dear T-Mobile, I purchased a different data plan than the one i am currently using. Instead of the coming cycle I added it to the current one. Can you please change this in your system? Kind regardsLeverne

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gramps28
Pillar
8 days ago
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carnsmFirst activity
asked in Coverage & Signal

live tv

I have T-Mobile Internet; can i get local live channels with You Tube TV with a firestick? 

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F
6 days ago
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domneekFirst activity
asked in Coverage & Signal

Magenta Plus Question

I’ve had T-mobile for several years now. I’ve got the iPhone 12 Pro Max. I was just comparing plans and noticed that in the plan comparison window, my magenta plus only shows unlimited data for 4g lte. Where as the new go5g plans show unlimited data for 5g. I’ve noticed lately that when connected to 5g networks my phone does little to nothing. Is this an indicator that 5g is being phased out for Magenta plus users and we’re required to change to the new go5g service if we want to be able to utilize the 5g network?  

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6 days ago
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ANTHONY DOFirst activity
asked in International

Hi, can I take message and receive message when i travel to vietnam with my plan

Hi, can I take message and receive message when i travel to vietnam with my plan

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Pillar
3 days ago
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BIGJOHNJTT1979First activity
asked in Coverage & Signal

Signal is in and out

we live 1.8 miles from the tower. When we got on Tmobile cell and home internet several months ago, we got on the home internet around 90-100mbs and no less than 20-30. Now, we will get 30-40 mbs for 15 minutes then .2-.4 mbs for 15-30 minutes. It’s on and off on and off. We have called several times ands last time they said it was a coverage issue. How can you have coverage one minute and none the next then coverage again?

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1 day ago
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JesusHdzFirst activity
asked in International

Traveling to Venezuela

I would like to know if Tmobile will work in Venezuela while traveling, I have international calling and my phone is unlock 

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drnewcomb
Pillar
3 days ago
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Dr Phillips OrlandoFirst activity
asked in Coverage & Signal

Dr Phillips Orlando cell / internet poor

Cell service down to 2 bars / internet < 2 Mbps. Been this way since 9/23/2023. T mobile has no date for any improvement. Anyone else locally having this problem?

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1 day ago
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mstanzeFirst activity
asked in Coverage & Signal

copy of old bill

How can I get a copy of my bill from April and May of 2021?

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gramps28
Pillar
1 day ago
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chenteruperFirst activity
asked in Coverage & Signal

mi internet lento

Cuantos Mb por segundo de bajada? Según la prueba de Google es de 3 a 5 Mb esta lento estos dias.

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1 day ago
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Aehoward75First activity
posted in Coverage & Signal

phone will not connect to T mobile service

Hello, my daughter just set up her new i phone 14 with new T mobile service.  The phone will not make calls or text messages.

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Pillar
1 day ago
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tphillipsFirst activity
asked in Coverage & Signal

5g signal seriously degraded

What do i do if my 5g internet signal is only a fraction of what it was before a Tropical storm moved through?

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F
1 day ago
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Blaise110First activity
asked in Coverage & Signal

Temporary Deactivation

Can I temporarily deactivate a line and turn back on at any time 

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syaoran
Pillar
1 day ago
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EleeRookie
asked in Coverage & Signal

Kids Apple Watch SE no longer sending texts or able to make calls

As of Thursday, my kids apple watches have not been able to make phone calls and when attempting to text we get a message saying: Free Msg: Unable to send message, blocking is active. I’ve spent over 12 hours on the line with various customer service and tech people at T-mobile with no success, so essentially these are basically bricks, because the ENTIRE reason we bought these watches was so our kids could call us in an emergency. We have:updated with new simsupdated softwarereset network connectionschecked to make sure no blocking is enableddisabled all screentime/downtime/schooltime blocksupdated phone softwarereinstalled watch appsays cellular is not connectedAnd… nothing. I am so beyone frustrated. Has anyone had this problem and been able to fix it? One of the watches is a year old and worked until Thursday, the other is brand new as of Thursday. We have a Magenta plan.   

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F
Pillar
22 hours ago
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THIRDWORMFirst activity
asked in Coverage & Signal

internet Outage? NC mebane

Around 11pm today, an area nearby me had a power, service and internet outage due to an incident. I live in Mebane, NC. Is there any known issues currently? My home internet service says its signal is good but its actually not working at all. Im currently connected on a family members seperate line to write this message, I'll be attempting to contact internet support soon.

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gramps28
Pillar
16 hours ago
magenta10598134
magenta10598134Rookie
asked in Coverage & Signal

Not receiving traffic alerts

I am subscribed to traffic alerts via 511NJ.org and had received all alerts up until about 2 months ago. All alerts ceased. The alerts originate from info@511nj.org and are sent to my mobile email xxx-xxx-xxxx@tmomail.com  I have called tech support and spoke to alive person and also chatted with tech support through the app and nobody can figure it out. 511NJ does not give you the option to use just the phone number. It is using the short code but the alerts are being filtered out somehow. It automatically adds the @tmomail.com part. This is a drag because I depend on these traffic reports as I am a driver by profession. What can be done. Should I email Mike Seivert ? (My next step)

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Community Manager
5 days ago
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surethingFirst activity
asked in International

Samsumg A50 annd A42 in Australia and New Zealand

Will  A42 and A50 samsumg phones work in New Zealand and Australia? Plan is magenta 55+. I am from USA and want to use them on my visit. And also to tether.Also, if I try to get pass add-on, site says these phones are not covered.

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Pillar
8 days ago
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bwtkoonFirst activity
asked in Coverage & Signal

T-Mobile's international travel plans vs eSims

eSims have gained in popularity. Our T-mobile plan includes free data while traveling in Europe (we’re U.S. based) but 25 cents a minute for phone calls is expensive. Does T-Mobile have some other International plan for phone calls and how does that compare to our getting a local eSim carrier?

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9 days ago
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Sounder1964First activity
posted in Coverage & Signal

home internet app

Hey T-Mobile your home internet app is almost worthless.  The good is the map on where to put the gateway.  The bad is the connection status and connection quality metric.  I am currently at 1.39 mbs download and the connection quality has my connection as very good🤣🤣🤣🤣.  

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9 days ago
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Sounder1964First activity
posted in Coverage & Signal

download speed

T-Mobile I greatly enjoy the wild swings in internet download speed from 0.82 mbps to 46 mbps, but I really like when my upload speed is faster than my download speed.  I would call customer support, but they will tell me to restart my gateway.  I have done that, it did nothing to fix the problem.

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9 days ago
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Chris CFirst activity
asked in Coverage & Signal

No data on new line

I have the simple choice plan.  I just add a line.  The added line has no data.  The TM site says Customer opted for NO Data.  I would have never done that.  Anybody else do this?  I am trying to get throught o TM, they are very busy right now. 

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1 year ago
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twinmamadawnFirst activity
asked in Coverage & Signal

Service Mostly Down

I live in Bullhead City AZ and my service has been especially horrible this week. Has anyone else experienced T-Mobile service being especially bad outside of Las Vegas area to Lake Havasu? I had important phone calls missed today, unable to send texts as well. How do I report outages or no service on the App? Definitely can't call to report. And it's not obvious on the app to report service issues. We were actually talking about getting a landline, something I haven't had in over a decade and a half! I had better service with Sprint. Since moving to T-Mobile our service degraded, even with the cellspot. This can't keep happening. 

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1 year ago
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jaynemccollFirst activity
asked in Coverage & Signal

Coverage in st john usvi

I am leaving for ST John in the US Virgin Islands January 11th, 2022 for a week stay.  Will i be able to get service without being charged for roaming? I have the 55+ Essentials plan. 

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1 year ago
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Theady996First activity
asked in Coverage & Signal

compatibility with foriehn device

So my fiance is in the Phillipines she really wants an iphone. If she bought one there would it be compatible with TMobile when she is here? I know their megahertz signal there is on a different bandwidth. We want to be sure before we decide.

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1 year ago
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jackmadisonFirst activity
asked in Coverage & Signal

Galaxy A32 missing Bluetooth tethering?

I’ve been using a Galaxy A20 which allows Bluetooth tethering (which was handy when you use Smart View...you can still get a (slow) internet connection on another device while watching screen-mirrored TV!). I just upgraded to a Galaxy A32 5G and Bluetooth tethering is missing. Anyone know if tf there’s a “secret handshake” to get it? And, incidentally, there appears to be a lot of “info” about Smart View not working on newer phones unless you’re connecting to a Samsung smart tv; not true. I am connected to my Hisense 43” Roku and it’s even better; stronger signal and TV screen is smoother, especially on high-activity screens (such as football).

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1 year ago
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