Ever since the merger with sprint, t mobile has been absolute trash. Even after the new sim card its bad. Who ever thought it was a good idea to merge with sprint needs to get fired. Worst thing that has happened. And my job is dependant on having mobile data and if t mobile cant have their stuff together then im gonna have to switch.
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I don’t think I’ll renew service with T-mobile.
I have been using t-mobile for 19 years and they have recently treated me like nothing but trash. I used to have t-mobiles home internet for 2 years for $25, but now they charge me $37 including tax. Everytime I try to call them to ask them about it, they always say they will fix it or they have fixed it and they also send me a confirmation, but nothing is ever changed. I don’t trust t-mobile anymore. I would either go with at&t or verizion considering that at least they are honest with their long time loyal customers. Everytime I call t-mobile customer service it always goes to the Phillipines, and it is almost like they have a “script” of telling you each time that, “no worry, we will help you”. I haven’t received any help. Sometimes I don’t understand what they’re saying. All I can say is instead of fixing the problem, they make it worse. I even have to pay $350 for the EIP to switch to another cellular provider, but I will gladly do that instead of staying with T-Mobile and taking a headache from them.
I have been a TMobile customer for some time now. I think I am officially done with their unsatisfactory customer support and ridiculously overpriced bills and hidden charges. They have became an absolute joke. I though I may have been alone in my opinion until I did my first 20 seconds of reading any of their reviews. My patience and my wallet have been worn very thin. Literally any other service support has to be better.
I was a Sprint customer and had excellent service for 10 years. A couple of weeks ago I got a message that I was now fully t-mobile and since that time, service has gotten bad. From 4-5 bars to 1-2. Data is very iffy. Often times I can’t get emails or texts. I don’t know what they did, but it looks like they took the best of T Mobile and the best of Sprint and screwed it up for everybody.
I was forced to switch from sprint to T-Mobile and my signal SUCKS! Had to upgrade my perfectly good phones and now I can’t make a call half the time from the middle of town. I wish I would have went with another company but when a company (Sprint) that you were a faithful customer with tells you this is a good decision you tend to believe them. I will be going to a T-mobile office soon to get out of my contract and takin them to small claims if they don’t let me out. T-Mobile sucks! Don’t do it!
We’ve been on T-Mobile (55+ plan) for 8 years and happy until recently, like everyone else on this thread. Tech support has been useless and I’m on the brink of leaving.
We’re on 4G LTE phones (iPhone 8) and wondering if upgrading to 5G phones would solve our problems, because T-Mobile gets top scores on the respected OpenSignal Oct 2021 report on 5G in the USA. Most folks complaining on this thread don’t say if they are on 5G or not.
Should I upgrade to 5G phones or just leave T-Mobile?
each area may vary..personally i dont have the fastest of 5G in my area but its a solid connection always (tower issues happen as it does for every carrier at times). a lot will also depend on how they set up the 5G in your area..there are some differences when it comes to rural area 5G though..which is pretty much what i have in my area.. as of 7:15AM so not a whole lot of people out and about just yet (college town) my download is 159Mbps with a 24.9Mbps upload. when the mass majority of the town is up and moving i might drop to 50-80ish Mbps down..still quite usable.
I️ agree. T mobile was already subpar before but now its just trash. I️ can’t even send a simple text in the comfort of my own home!! Its not like im in a bad area either. This sucks and eventually when I️ find the time and money im going to switch to at&t or Verizon because I️ can’t do this shit anymore.
We’ve been on T-Mobile (55+ plan) for 8 years and happy until recently, like everyone else on this thread. Tech support has been useless and I’m on the brink of leaving.
We’re on 4G LTE phones (iPhone 8) and wondering if upgrading to 5G phones would solve our problems, because T-Mobile gets top scores on the respected OpenSignal Oct 2021 report on 5G in the USA. Most folks complaining on this thread don’t say if they are on 5G or not.
Should I upgrade to 5G phones or just leave T-Mobile?
We had Sprint for years with reliable service in our home. Now after they merged into T-Mobile, we almost never have signal within a 1 mile radius of our home. We shouldn’t have to pay them for this crap. My business is suffering and I am aggravated.
I have only been with T-Mobile for less than a week and T-mobile sucks. I will terminate any service or no service with T-noble no matter how much I need to pay to get out of it.
You win T-Mobile!! It this is how America is prepared to compete with China and other countries in high tech area, Good luck. I was thinking High Tech companies are not all about money or business. They should assume the responsibility to lead the world in the right future. I was naïve. T-Mobile can’t even do their business well they only care about your money.
I was with Virgin Mobile for 16 years, Sprint towers, no complaints. After the merger with T mobile we were transferred to Boost. No trouble till Dish took over couple months later. We had to get the T mobile sim cards then all went reasonably ok. I started to get nervous last summer because tmo wanted to pull out of Boost and then we'd be left with only Dish. So we transferred over to T mobile. What a mistake! First, big data breach about a week after we signed up with Tmo, not a good start. Now internet service is completely hit or miss. When it's good it's 80mps, then all of a sudden it's 0mps! I've wasted so much time on phone calls with no resolution, I've given up, which is what they want you to do. We're in suburban Chicago so no excuse. Heck, we were on t mobile towers with Boost and it was much more reliable. I go to areas where Virgin and Boost worked fine and now it's no signal at all. It makes no sense that at home there will be a super fast data connection then 30 minutes later nothing. And it's on both phones so not a phone issue. I am so mad that we switched from Boost.
Honestly, I’ve had T-Mobile for 7 years. And just this year, I will have zero bars, or it’ll say I have bars but when I shut off my phone 10-15 text messages come in, voicemails, missed calls. I use my phone primarily for work but I keep getting dropped calls, no service, and no help whatsoever. I thought it was my device so I upgraded, it’s just even worst. This started happening to us earlier this year. T-Mobile has become trash and honestly I’m looking for a better cell company. One that has actual working towers where I live.
which device did you migrate over? or did you upgrade into a new phone after the merger?
Was a Sprint customer from 1999 to present & in the entire time with Sprint I never had half the issues that I have constantly with Tmobile... my 1st real cell phone was a prepaid Trac Phone (in like 98 or something) & that was more reliable
I can say that any of the former Sprint native sites that weren't fringe or that T-Mobile wants to keep are pretty much not accessible, or I get booted after about 5 seconds. Ive tested this white B41 and B26. B26 is an easy test, as T-Mobile doesn't use it. .
If you've migrated, unless its a Sprint Keep site, you probably won't connect.
You likely hit the nail on the head there.
im actually wondering if they shut down certain Sprint towers if they are close to a TMO tower already and basically overlapping each other to much...would make a bit of sense in many of your areas if you were a S customer before the merge..actually might make a bit of sense if you are a TMO customer and they did the reverse with it and kept the Sprint tower instead of the TMO tower..
cant exactly prove this but it would make sense with what many of you are seeing..well aside from the addition of millions of additional customers out the gate after the merger.
We tried T-Mobile roughly 10 years ago and took the phones back because the service didn’t work at home. Sprint always worked in my area until the merger. Our Sprint/T-Mobile store employee said we’re not the only ones having problems. They said hopefully they’ll have it figured out by the end of the year. They have no problem collecting the bill every month. About like my Doctor, they still charge even if they can’t figure it out. Maybe that should change to motivate results!
interesting. im also from the Sprint side and many of the reception holes i had with Sprint are now covered by the TMO side.
T-Mobile has updated the SIM card several times. It was worse reception the first time, so we went back and they put Sprint SIM cards back in all our phones. Then after some time that changed and wasn’t working hardly, so we went back and they put T-Mobile SIM cards in and seems to degrade by the month. We were able to make a call at the west window, now we can’t make a solid call outside.
are you now running the new R15 sim card in your phone or are you still running the same one from Sprint?
Very disappointed. I was with Sprint and my service worked fine at home, inside my home. Now, I have no service at home. I was able to go outside and make a call up until this month, but that has now become an issue. My neighbor has Verizon and his works flawlessly in my home. I’ve been waiting months patiently for this to be resolved, but appears it will not. Time to move on soon. 66067 iPhone 12’s
10+ year customer and I pay for all of our employees plans on T-Mobile as well. Their service is so non-existent, we will be dropping all plans now. They used to be the best. This should become a case study on destroying customer loyalty.
If dialing 611 / rep hasn’t been able to fix service for you, then I’d suggest ‘before’ you cancel/drop (esp if you have a device that isn’t fully paid for), go to the BBB (bbb.org) and file a complaint. If you’re going to drop/switch, they may get you out of your payments.
Since my last post service has gotten much worse. At this point I’m lucky if I can even make a call. Most of my communication is now via text messages since phone calls are near impossible to make/receive most of the time. It really sucks considering that I’m not only paying for this miserable “service (can you even call it that???)” but I’m also an og customer going back to the ‘90’s. T-Mobile gets an F grade as far as I’m concerned. It’s only a matter of time till I jump ship for another company. At this point, just being able to make a phone call and not have it drop would be a luxury from a provider.
Seems like there's issues across the board, but I will chime in anyway. I habe the same problems, the phone will show 5G but not work worth a damn. First they tried to tell me it was my phone (at this point my S21 Ultra was a month old), then they sent us new SIM cards (honestly no change). They also told us to disable the 5G and use 4G (worked about as well as you would expect). The company refuses to take any action to make things right with customers, and blames the Sprint merger for their poor service. I am unsure why I should be paying them for a service that I do not receive, and they run circles when you bring up discounted service. I had the same speeds when I was overseas using the throttled 2G that is provided in the military plan. I am highly contemplating switching providers.
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