We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
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Yes they always been active.
I just received mine today:
1.2003.03.0168
Would like to know if you were able to get tech support to push through an update. I called today and they told me that there is no update yet.
I just received mine today:
1.2003.03.0168
Was the firmware forced on the modem or did you download it somewhere?
If 0168 is the latest I already have it. But would like to know for reference how they are doing things.
Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services. Customer Support has no release date
I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable. I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.
I have been unable to get into the settings on my Gateway - how do you know what firmware you have?
I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobil internet service and find another provider in order to have voip service for my business line.
Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services. Customer Support has no release date
I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable. I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.
I have been unable to get into the settings on my Gateway - how do you know what firmware you have?
I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobile internet service and find another provider in order to have voip service for my business line. BTW, I have the version.0168.
what is the most current firmware?
what is the most current firmware?
1.2101.00.1609 MR4
And still nothing - no update pushed at all to me.
I have
Software Version:
1.2003.03.0178
Is there a way to download the new update????
I have
Software Version:
1.2003.03.0178
Is there a way to download the new update????
Nope.. I’ve asked them and they’ve told me the only way to receive the update is via OTA…
I have had it for 2 weeks, with the newest firmware, 1.2101.00.1609 , but still self reboots once a day and once with wifi broadcast but no internet (had to poweroff and on by hand).
speed is about 30-120 MBPS when working.
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I’m connected to but never have experienced packet loss till this update.
I’ve had really spotty speed and even complete drop out. I’ve called in to Support a lot about this and I get various apologies/excuses (upgrading towers - congestion in my area). Two days ago the tech said he was remotely upgrading the firmware to 1609 but apparently it didn’t work since I still show 0178 when I log on to the gateway IP address. This is very frustrating since I signed on because the speed was supposed to be 25 or better. Sometimes, rarely, I get speeds like that (and above) but most of the time speed is below 5 (even below 1). And “factory reset” screws up so many devices I have that it can take 2 days to get everything working properly after the reset.
Factory reset the modem that should push the new update to it.
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