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Accounts, Plans, Features, and Billing

4909 Discussions
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osageorange4First activity
asked in Accounts & Services
data usage in panama

Can I use my phone in Panamá up to 5 gig for free per month. Not phone calls only text and surfing online ? 

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1 year ago
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gonegirl76First activity
asked in Accounts & Services
Can't port out of TMO, carriers say account number is wrong

I have a regular postpaid tmo account in good standing. When I try to use my transfer pin with other carriers they say my tmo account number is invalid. I’ve verified my account number on my bill and account webpage. Stumped.

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11 days ago
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avijesFirst activity
posted in Accounts & Services
account

Hi,  

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F
Pillar
1 year ago
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isiah and mangoFirst activity
asked in Accounts & Services
Positive Employee review for Contessa

I posted this request in another thread, but i’ll add it here too. I’d like for your employee Contessa to be recognized as an above average employee.  She did a fantastic job helping me with my account and answering some questions that i had on December 20, 2022. So, if you all could hook her up with something, or not.. maybe karma will just handle it. thanks!

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gramps28
Pillar
1 year ago
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jhoni009First activity
asked in Accounts & Services
problem solution

How I unlock my device from T mobile as I am Pakistani.

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Pillar
1 year ago
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BebaFirst activity
asked in Accounts & Services
2 simple choice plans?????

I have always paid $80 for two lines now I am getting charged $80 for simple choice family plan unlimited text and talk and $50 for simple choice? Plus taxes its like $140 now… why??????

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2 months ago
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samoura1First activity
asked in Accounts & Services
No solution

Hello Everyone, Is it normal for the customer service to not honor the deal when you order new phone?I ordered new iPhone 15 with a deal, and when i received my bill i find out that the deal was no applied to my bill. I called customer service, and they apologize for the mistake and promise to correct the issue. to make long story short, i called many times until i spoke to the supervisor, who was extremely mean to me. She clearly said your deal was a mistake from the customer service and i can't honor that deal. Not sure if anyone had the same experience. Please let me know as i start getting sick of unreliable customer service. Thanks.

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Formerlyknownas
6 months ago
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randyfantasticFirst activity
asked in T-Mobile.com and T-Mobile App
Online purchasing does not work!!!

Can’t order a phone at TMobile but I can purchase anything I want from every other website? It’s not the browser or the cache.. Has anyone else bought a phone online at TMobile? I wish we could all get help with this issue?

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8 months ago
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magenta8436485First activity
asked in Accounts & Services
Do not understand

What does “available for update” mean?   

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syaoran
Pillar
1 year ago
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brandikingFirst activity
asked in Accounts & Services
Help with account

I recently made an account for my children’s phone. My phone is currently on my fiance’s acct. I am needing to set up an online account but have not gotten anything with my account number. I have had more trouble since I switched them from Verizon. Can you help me? 

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syaoran
Pillar
1 year ago
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MG CondoFirst activity
asked in Accounts & Services
5G inet plan switched without my authorization

I went into my local T Mobile store to exchange a defective 5G gateway that I only had for a few months, I was on the $30 a month 5g plan.  They said they would have to cancel the existing number of the old gateway and assign me a new number for the new gateway. I was told to call 611 to cancel the number.. All is fine until I had to call tech support for login issues with the new gateway and they said they could cancel the 1st number.  He tells me to log into my account to see what was done and I see that they CHARGED me $40 a month for the new line.   NEVER WAS i TOLD AT THE STORE THAT THEY WOULD CHANGE MY $30 A MONTH PLAN TO $40.  I NEVER AUTHORIZED THEM TO CHANGE MY PLAN.

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7 months ago
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antonio.j.fernandezFirst activity
asked in Accounts & Services
Why is so hard get god support from T-Mobile?

My son phone died. I have insurance. I call the tech support and they send to me a new phone to the retailer. The reatailer didn’t give me the new phone because the the old one don’t work. I called T-mobile and create a claim with the representative. Today I tried to follow up the claim but the webpage doesn’t work. I call the T-mobile agent, they transfer to the insurance, the insurance tell me that T-mobile administrate this kind of issues. At the end of the day I don’t have a phone and the solution seems to be in the distant future. Somebody can help me?

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1 year ago
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MantaFirst activity
posted in Accounts & Services
experience returning cellspot

I’m trying to return a T-Mobile cellspot at the TMO Store @3 Travis Blvd in Fairfield. The website says to just bring in the cell spot tot the store and to not start the return process or they won’t accept it. I brought it into the store and they refused to talk to me immediately. I was never had a chance to say anything but point out that their website explained that I couldn’t return it to the store if I started the return process.   Service has dropped substantially since John Ledger left. The employees here are rude and didn’t even try totalk to me about the issue. They just directed me to call customer service. I’ve been on the phone on wait for over 20 mins. This really is the worst mobile experience I’ve ever had. 

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8 months ago
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AdeneliFirst activity
asked in Accounts & Services
Has T-Mobile Sorted out a Workable Windows 11Desktop App

Over a Year Ago I gave up on Digits due to the Buggy Windows App.T-Mobile then provided a browser based app but that was SUPER frustrating as it logged out ever X minutes where you had no control of XIt turned out to be a huge time waster logging back in just to have your mobile phone in an answerable position with your computerHas T Mobile got its act together with respect to a Desktop app or a browser based App that will work on Windows 11 where it will not Lgo out after X minutes where you have no control of X

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9 months ago
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Ceecee28First activity
posted in Accounts & Services
worst experience with customer service

I have had the worst experience I have been a customer for years and I literally wish I could cancel and go somewhere else. I did t know upgrading a phone could be so annoying they have me running back and fourth to ups because they keep making mistakes on my orders it’s really annoying and the representatives do t see how annoying g it is to take time out of my work day yo be returning these orders but when it comes to the bill TMobile is so quick to charge!

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1 year ago
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jcalvert1964Novice
posted in Accounts & Services
SonicWall VPN--- tried changing protocol to v4....still not letting me in to my vpn-- this sucks--- now I have to go get a verizon hotspot so I can work-- don't buy wireless gateway to work from home- tmobile sucks again

Don’t waste your time with t-mobile wireless gateway if you are trying to work from home via a vpn--- t-mobile blocks connectivity...going to verizon store to get hotspot - what a waste of time and energy

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9 months ago
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JacobCFirst activity
asked in Accounts & Services
55 plus discount

I was  sprint customer, transferred over to T Mobile. I have my father on the account with me and has been since 2011. I was sprint since 2003. We were given the 55 plus discount as my father is over 55. T mobile insists that the bill be in his name tied to his social security number. I’m having a hard time with this request I don’t see what difference it makes if he is primary or secondary. T mobile is requesting we go to into the store or make the dreaded call and transfer EVERYTHING into his name but yet I can still pay for it and service it. Why do they make it so difficult to assist the elderly?? Its obvious were not abusing the system as its just the 2 of us on the plan. Why set us up to begin with if we weren't eligible. I’m feeling beyond frustrated. I’ve expressed the concern that the senior on this policy does not have a computer and on a set budget. I work for an Elder attorney. I’m not sure f T mobile realizes this program is ridiculous and set elders up for failure. 

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J
4 months ago
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ConcernedguyFirst activity
asked in Accounts & Services
Broken Link on t-mobile.com

Does anyone have an address for the website manager?  There is a broken link on t-mobile.com at the bottom of the page for Family Mode.  Oddly the contact us link is also broken for customer service.

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Pillar
1 year ago
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volyblmnFirst activity
asked in Accounts & Services
Best available trade in option for adding new line

I’d like to add a line to an existing Magenta First Responder plan.  What is the best available option to bring a line and trade in a device?  It seems like Google Pixel 7 has a good trade in value for one of the deals but it requires Magenta Max.  In another option it shows $400 off but doesn’t list the Pixel 7 as an option.

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1 year ago
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East1970First activity
asked in Accounts & Services
ringer

 my phone does not notify me when I get a text messagesMy phone does not notify me when I have an appointment on my calendar I phone 12

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tidbits
Pillar
1 year ago
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Johnmiller2185Rookie
asked in Accounts & Services
Dissatisfied end users

Why can’t I merge sprint accounts with my T-Mobile account?  Do you have any idea how difficult this makes it for end users? At the very least inform us if it will be possible and if so…When!!

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1 year ago
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Nagaina07First activity
posted in Accounts & Services
Can't make purchase same month as expiration (?)

I tried to buy something with the remaining TMobile debit card balance; however, vendors won’t accept payment since the card expires this same month (March). How can I use my remaining balance?

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1 year ago
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RMMILLER63First activity
asked in Accounts & Services
USAGE

Just curious, anyone have any idea of total family downloads per month?

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tmo_mike_c
Community Manager
2 years ago
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nloebsRookie
posted in Accounts & Services
neila loebs

how do I return my phone? I don’t like the plan.

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2 years ago
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bvhkFirst activity
asked in Accounts & Services
does my service stay on if im on a payment plan

if i enter a payment plan before my due date does my service stay on

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syaoran
Pillar
2 years ago
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