Postpaid

Accounts, Plans, Features, and Billing

4682 Discussions

3
3302806857First activity
asked in Accounts & Services

PIN for customer service

How do I recover or change my pin for accessing customer service by phone?

4
I
3 years ago
juniper114
juniper114First activity
asked in Accounts & Services

Auto-pay failed and lost service

Some basic details to start: I am pre-paid, with auto pay set up to go through monthly. The payment method is valid, and lately I haven't had issues with auto-pay doing its thing. 4 or so times in 2019 I'd receive a text alert that I was past due, but the auto-pay would go through that day and I never lost service (that I could tell).For this next billing cycle, I was already paid for December and good through 12/31/19, and the next auto pay was set up for 1/1/2020. However, I lost cell service once it turned midnight January 1st. Once I had wi-fi access again a few hours later, I was able to manually add money to my account but then the auto pay went through at 8am and now I have two charges from my bank account. Of course I can use that for the next billing cycle, but I keep close tabs on my budget so I would've preferred to just have the one charge.Once I had service/data again later on 1/1, I received a few texts from T-Mobile between 8:00am-9:00am EST: two stating that money was a

6
T
3 years ago
J
jayjay3456First activity
asked in Accounts & Services

can i upgrade while my family are still paying for their phones

my family members recently upgraded their phones without and now my phone is payed off and  i’d like to upgrade to the iphone 12 pro, i was told by one of them that i cannot upgrade my phone until their phones and accessories are payed off, is this true?

3
syaoran
Pillar
3 years ago
T
tienmFirst activity
asked in Accounts & Services

disney plus and netflix

Tmobile told me I don’t get free disney plus and Netflix because I have a pre-pay plan. What is the cheapest plan can I be on to get free disney plus and netflix? Thanks.

2
P
3 years ago
A
apple4First activity
asked in Accounts & Services

Does your bill show phone call history and text history

I Have yet to receive my first bill and was wondering if it will show phone call and text history.

2
R
3 years ago
J
jayjonesy1First activity
asked in Accounts & Services

Transfer a phone number between T-Mobile accounts

So I am currently on a phone plan with my ex and looking to take myself off and onto a new plan. Store associates already told me they have no way of transferring numbers and phones between accounts which is crazy and really should be a thing but whatever. Apparently the only way and quickest way is to port the number out to another company and then port it back in. Does anyone know what companies this works best with and will work nicely with T-Mobiles system? I don't want to accidentally go with a company that is going to make the process difficult and take weeks or months.

5
P
3 years ago
M
magenta9304300Rookie
asked in Accounts & Services

One Plus vs Magenta Plus

Here's a bunch of dumb questions.  Are One Plus and Magenta Plus the same plan but rebranded under a new name or are there specific features to be implemented or discontinued in Magenta Plus? If they are different,  will One Plus customers be given an opportunity to either opt out or opt into the Magenta Plus or will we just be transitioned at some point?

6
N
3 years ago
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