Yes it’s definitely T-Mobile confirmed by both T-Mobile and when they were servicing the tower I walked over and spoke to the technician who also verified it. Unless both have given me bad information then yes I am to be certain of it. I don’t know of another way to verify that other than what I’ve done. The gateway is in s window on the second floor. I’m pretty sure it’s in the best possible place in my house also basing that on the statistics within the app. They are all very good leaving me with not really understanding how it got so bad. The gateway provided an excellent internet for months, it is in the exact location as it’s always been. I have used the tool to see if possibly there’s a better location, there just is not. My neighbor s couple doors down is experiencing the same thing, he has much more patience with T-Mobile than I do. He is on the phone with them constantly and with no better results. I really believe the system is getting overloaded due to more people using it.
I’m glad your experience is better than mine, yes I’ve reached a boiling point with them. I have reset the gateway numerous times due to extreme buffering while trying to watch a movie. Things did not start out like this at first it was great but it’s now nearly useless. My gateway is less than 100 yards from their tower in a window that sees the tower. All statistics are excellent per there app. I really think it’s out of my hands and in theirs. Not sure if the market where you live but I’m in Southern California and it seems clear that as they add customers the service suffers. I hope yours continues to work good for you, it is very good when it actually works.Best,
So it’s been a few weeks and there seems to be a massive improvement in using the app. I randomly tried it and it signed right in. Over the past couple weeks I kept randomly trying it and it consistently works. Thank you T-Mobile for correcting this issue, I for one really appreciate the attention put on it. For me it was my only issue with the service I am happy otherwise. Thank You!!!
Some good suggestions all of which have been tried over and over to no avail yet nothing from T-Mobile. I guess for me I’ll just ignore the problem just like T-Mobile does, even though the app is useless the internet itself seems to function ok. I noticed an onslaught of T-Mobile home internet commercials so maybe after a bunch more people sign up they will work on it. Maybe not.
Yes, me too. One day I am in Arizona then Pennsylvania and Los Angeles. It sucks for streaming local TV because time differences etc. I do trust that T-Mobile will iron this out eventually I just wish they would pick up the pace.
Yes. I have referred numerous people that have kept the service and are happy with it but getting paid for them is a whole other story. The T-Mobile referral and promotions are pretty much a joke. Good luck, I gave up.
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