TMHI selects 5 GHz channels in the DFS range because most of them are. Roku and Chromecast need non-DFS channels. This question has been asked many times - myself included when I got my gateway last month. The only way to get around this is to connect a router to the gateway and that router has to be able to select non-DFS channels. I’m fine with 2.4 GHz for now as I’m not watching 4K content. But when I eventually do I will get a router or hopefully fiber internet by then.
It seems that the update to 1.00.18 has been problematic for a lot of customers. No concerns when my gateway updated so I guess I’m one of the lucky ones. Try a factory reset. If this doesn’t work, contact TM. Don’t wait on hold. Request a call back when offered.I’ve had the unlimited service for a month now and plan on waiting at least one more month before cutting the Comcast cord. Say what you will about Xfinity but at least my service has been 99% reliable and is vastly superior to AT&T’s awful DSL which I stubbornly kept for way too long.
You need to use the TMHI mobile app (Android or iOS) to make any changes to the gateway settings which unfortunately are still minimal in that all you can do with it is create separate SSIDs for 2.4 and 5 GHz bands.
Ethernet typically provides the fastest speeds (up to 1 Gbps). Wi-Fi 6 is capable of 1.2 Gbps and above with 2x2 MIMO or 4x4 MIMO which your laptop might not have. Strong cellular signal strength is critical to achieving 1+ Gbps speeds (wired or wireless) with broadcast internet service.Radio waves at low power are not known to be hazardous to humans so yes, it’s safe to place your gateway next to you. That’s where I have mine.
My KVD21 gateway just updated to 1.00.18 last night or early this morning. Functions just as well as before the update.Recommend that you factory reset your gateway to see if the previous firmware version is restored. Could’ve been an interruption of some sort during your update. Worth a try.
The simplest solution is to run a ethernet cable from your gateway to your basement if you have a convenient place to drill a hole through the floor. I had a great location on the side of the basement stairwell for this.
I found the answer for the 2.4 Ghz band. The network adapter for my cheapo HP pc is only capable of this speed for this band. To get quicker speeds I need a better adapter which I ordered two days ago from CDW. My current network adapter tops out at 433 Mbps with the 5 Ghz band which is adequate for my needs. Hopefully the Wi-Fi 6 adapter I bought will be equal to or better than that.To anybody who downvotes me I hope it’s not because I called the Nokia a trashcan. This is what it’s commonly called on one of the subreddits. No offense to those who were sent that unit. I was sent a brand new KVD21. So far so good.
I can’t thank you enough CynB !!! I couldn’t for the life of me figure out how to separate the network bands. There are no instructions inside the app or in the Google Play Store to show how it’s done. I must confess that I’m not the sharpest tool in the shed but it should’ve been simpler for people like me.
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