Replies posted by MajorRathbone

13 Replies

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hobbyfarm0924First activity
asked in T-Mobile.com Account

Problems with linking my internet phone number to my t-mobile ID

If it is any consolation, I am facing the same problem -- unfortunately, I don’t have a solution, but I certainly wish someone would post here with an answer.It took me three full weeks, including four phone calls to customer service, to even have the system recognize my email. I finally was able to create a T-Mobile ID. When attempting to log-in, I enter my email and password. A verification code is sent to my email. When I enter that code instead of going straight to my account, I get a screen asking to link my phone number to my T-Mobile account. ”Enter the phone number [in the box] below to link your account, and we’ll send a confirmation code for verification.” When I enter my (non-T-Mobile/Sprint) cellphone number, it is not recognized (“Please verify your 10-digit T-Mobile phone number is correct.”) -- of course it is not recognized; it is not a T-Mobile phone number.When I enter the internet line number that is listed on the gateway (modem), what happens? I get the same useless

12
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7 days ago
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hobbyfarm0924First activity
asked in T-Mobile.com Account

Problems with linking my internet phone number to my t-mobile ID

 By the way, this seems to be an ongoing problem. There is a string from one year ago that describes the exact same issues you (and I) are facing -- https://community.t-mobile.com/troubleshooting-38/how-can-i-setup-my-t-mobile-id-for-my-home-internet-account-36205  

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7 days ago
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MajorRathboneLearner
asked in T-Mobile.com Account

T-Mobile ID

Hi Cheinr0064.I recently contacted customer service again (fifth or sixth time), and was told that I am not able to access my T-Mobile account if I do not have T-Mobile telephone service -- of course, the customer service person was happy to tell me of the great current offers that T-Mobile has on telephone lines. I have no interest in getting T-Mobile phone service since I already have an annual prepaid telephone service.However, I think it is a little dubious that a home internet-only customer cannot access their account. Every time I telephone customer service I get a different explanation as to why I am not able to create a T-Mobile ID or access my account.The first time I was told that my account was “locked” -- the person said they unlocked my account, but said that there was a problem with the Create ID page and that I should try again in a few days. After a few days and still unable to create a T-Mobile ID, when I phoned customer service I was told that the person who took my o

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4 months ago
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MajorRathboneLearner
asked in T-Mobile.com Account

T-Mobile ID

Thanks for the reply, although, unfortunately, that does not work for me.As noted in my initial posting, when I enter the phone number listed on my 5G internet gateway (modem), it takes me back to the error message that I was getting when initially trying to create a T-Mobile ID: “We're sorry, we don't recognize this email.”I have received numerous text messages from customer service to my 5G internet gateway (modem), but when trying to access my account, the webpage will not send me a one-time verification code to the modem. Instead, I simply get the initial error message: “We're sorry, we don't recognize this email” even though my email already has been recognized.It is a maze of never-ending dead ends.

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4 months ago
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Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

BChat is correct -- “Just more information but not the answer!”The Sign-up page linked in HeavenM’s message requests first and last name, email, and password. When I click the “Create T-Mobile ID” button, the next screen that pops up is the “Link your phone number to your T-Mobile account.” If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number. When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized, and yet on the Sign-In page I put in my email and it was confirmed that my account has been created. It is a never-ending maze of dead ends.If someone has the answer, please help. I have contacted T-Mobile customer service numerous times  and, despite being friendly and courteous, no customer service agent has been able to assist.

60
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27 days ago
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MajorRathboneLearner
asked in T-Mobile.com Account

T-Mobile ID

tomwil, thanks for the link. Unfortunately, the information provided there is a link to a Sign-in page, which is where I started originally, and have been trying numerous times over the past four weeks.The Sign-up page linked in HeavenM’s message requests first and last name, email, and password. When I click the “Create T-Mobile ID” button, the next screen that pops up is the “Link your phone number to your T-Mobile account.” If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number. When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized. Yet, T-Mobile has sent more than a dozen messages to my email, including an email message on May 12 that my “T-Mobile ID is officially ready to use.”_____________It is a never-ending maze of dead ends.If anyone knows the answer, please provide some insights. I have telephoned T-Mobile customer service numerous times; although the custome

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4 months ago
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MajorRathboneLearner
asked in T-Mobile.com Account

T-Mobile ID

Hello. Thanks for asking.After weeks of trying to create a T-Mobile ID on the T-Mobile website (t-mobile.com/isp), and continually getting the error message “We’re sorry, we don’t recognize this email,” on May 10 I received an email titled “Give your T-Mobile home internet an edge.” That email essentially provided tips on how to set up the T-Mobile gateway (even though I had set up my T-Mobile internet three weeks earlier). When I clicked on the link in the email I was taken to https://www.t-mobile.com/support/home-internet. Near the bottom of that page there was a section titled, “Still need help?” with a link: “Go to T-Mobile Community.” Having tried everything else, I thought, why not. In order to make a posting I needed to sign in. I figured that would be futile, but I gave it a try, and voila, I was logged into the Community and able to make a posting. When I went back to my personal email, I had received an email message titled “Welcome to My T-Mobile,” which included the message

17
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4 months ago
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Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

Hello HeavenM. Thanks very much for following up on this. As BChat wrote, “...the frustration of setting up the account (with a non-T-Mobile cellphone) has worn me down.” I agree with that completely.I signed up for T-Mobile 5G Internet online on April 14.That same April 14 I received three emails from T-Mobile: “You’re In” (essentially a welcome message), T-Mobile Order Confirmation, and T-Mobile Service Agreement. On April 17 I received an email that my order (gateway/modem) had shipped.On April 22, the day I connected my internet and got it up and running, I tried to create a T-Mobile ID and kept getting the error message “We’re sorry, we don’t recognize this email. Please provide the email you used when purchasing your T-Mobile service...” When I contacted Customer Service the person told me that my account was locked, but the customer service person said they unlocked it; however, I was told that the “Create a T-Mobile ID” page was having problems and so I should try again in a da

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27 days ago
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Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

BChat, I definitely agree. Other than not being able to access an account I am happy with T-Mobile  5G internet so far.It is frustrating and makes no sense that T-Mobile cannot allow customers to create an ID and access their own account.I have spent more than 10 hours on this snipe hunt. Hopefully, HeavenM, as a Community Manager, can get some answers.

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27 days ago
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Ben_from_MaineFirst activity
asked in Plans and Services

How do you get ID without a T-Mobile phone number (for Home Internet)

From HeavenM:  “Hey folks! I am making some headway on this situation, but I do need to clarify one thing. When you enter the name, email, and password into the signup page that I linked, you should receive an email with a one-time PIN in your email. Even though it is asking for the phone number on the next screen, has anyone received that one-time pin while working in this loop?” Yes. I receive the one-time confirmation code (PIN) every time I try to log-in. The one-time confirmation code is sent to the email that I used when signing up for T-Mobile internet. Unfortunately, when I enter the confirmation code, the next screen requests a phone number. As noted in a previous posting, if entering a non-T-Mobile phone number, the error message is that I need to verify that the T-Mobile phone number is correct (see screenshot above). If I enter the internet line number on the T-Mobile gateway, the error message is that my email is not recognized (again, see screenshot above). My T-Mobile ga

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27 days ago
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MajorRathboneLearner
asked in Coverage & Signal

t-mobile internet name not showing up as available network

Hello nc1037. Thank you very much. I appreciate the reply.However, the issue now is that I cannot access the T-Mobile Internet app on my phone because my phone cannot connect to the internet. It was on the T-Mobile Internet app that I changed my Network setting.Do you know how I can access the gateway’s network settings (in order to “revert (my) T-Mobile Home Internet Wi-Fi network to Automatic” -- you understood correctly, that was what I had been using prior to my foolhardy change to 5 GHz) if I do not have access to the T-Mobile Internet app? Alternatively, I was thinking of getting an ethernet cable and connecting that directly to the desktop. My only concern is whether I would be able to have an ethernet connection (to my desktop) and simultaneously connect my laptop wirelessly. Do you know if it is possible to use an ethernet connection for one device while simultaneously connecting another device via WiFi? 

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7 months ago
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MajorRathboneLearner
asked in Coverage & Signal

t-mobile internet name not showing up as available network

Hello formercanuck. Thanks very much for your reply.Technical support floated that idea of a “factory re-set” although the customer service person was a little hesitant, suggesting it would be best used as a last resort after exhausting other fixes, since they could not guarantee that it would go off without hitches. I am not sure of the validity of that concern, but given my situation until the end of the calendar year I need to have uninterrupted internet access on at least one device.

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7 months ago
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MajorRathboneLearner
asked in Coverage & Signal

t-mobile internet name not showing up as available network

Hello nc1037. Thanks very much for the reply and the information.I actually ordered a refurbished desktop (ordered before this incident), so it is possible that when this ‘new’ desktop arrives it may allow WiFi connection. My existing desktop is 10 years old and running Windows 7. Although, ultimately, a factory re-set will be the way to go.[As a note, the goal of getting higher internet speeds by switching from the recommended network setting of 2.4/5 GHz to 5 GHz was achieved. Over the past five months, my internet speeds consistently were in the 30s and 40s. Three speed test checks over the past two days recorded download speeds of 349Mbps (midmorning), 156Mbps (6:00pm) and 300Mbps (8:00am this morning).]

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7 months ago
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