Thank you. I did find way to call for free, but still had to wait over 30 min. last night. It’s so stressful to communicate with T-mobile. Thanks again!
Thank you for letting me know. Calling international is costly and there is no way for me to email to T-mobile.
I had similiar problem. I discountinued T-mobile service in Feb and received the final bill with negative balance. Since I moved abroad, I requested the balance to be transferred to my bank account. The agent said it would be done, but never happened. Now another agent can’t even locate the balance and keeps on asking for PIN number which I no longer have after not having T-mobile number. I do hve the physical bill, but I can not even send this by email since T-mobile doesn’t have an email to claim. This is very frustrating when I can not come to T-mobile store as the agent is suggesting.
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