Replies posted by orodrig23

8 Replies

M
msokrent7First activity
asked in Accounts & Services

Forced to enter additional digits after dialing an international call

Well yeah I was pretty much saying that you can request but it's not a guarantee removal. So no hidden secrets here sorry about that.

34
J
2 months ago
R
rossd76gmFirst activity
posted in Accounts & Services

DIGITS - Save or export text threads

Unfortunately that is not an available feature at the moment. However, that option may be added in the future. Keep an eye out for that every time you update the DIGITS app.

10
S
7 months ago
M
msokrent7First activity
asked in Accounts & Services

Forced to enter additional digits after dialing an international call

You may request to remove this feature through T-Mobile Customer Care (1-800-937-8997 or 611 from T-Mobile phone). It may take 5-7 days to take effect if approved.

34
J
2 months ago
M
magenta2504706First activity
published in Accounts & Services

T-MOBILE support does not speak English

T-Mobile has representatives available 24 hours a day through the chat option on the T-Mobile app for iOS and for PC.

459920
C
1 year ago
A
allenm28First activity
asked in Accounts & Services

Caller ID Not Correct

I've experienced this issue before. Normally it requires a trouble ticket to be filed with a technical support representative over the phone. If you escalate this to the right person it will be resolved. Unfortunately I've only seen it successfully done over the phone, specifically with the Technical Support department. I hope this helps.

13
F
Pillar
7 months ago
G
glenn1441First activity
asked in Accounts & Services

Can't change line nicknames...

I'm actually experiencing the same exact issue right now. I spoke to a couple of representatives over chat about it. Apparently there's an issue right now with the Profile Settings on My T-Mobile which is impacting this. I hope they get it resolved quickly as I have many lines on my account and I rely on that nickname setting to tell numbers apart. I will be following up with them in the next 5-7 days to see if there is any update. I hope this helped.

15
W
2 years ago
D
dan.knauffFirst activity
asked in Accounts & Services

porting out a number without cancelling line

You simply need to provide her with the T-Mobile Account Number which can be found on any retail store receipt or billing statement, as well as your Account PIN. If you did not set one it is defaulted to the last 4 of your social security number. With that she will be able to take her number to another carrier. Be advised you must not cancel the line it will be done for you by the new service provider.

7
R
3 years ago
P
phebert33First activity
asked in Accounts & Services

APN settings for sim with mobile internet 10gb plan on a gps tracker?

Just a heads up, you must be using a T-Mobile SIM card in order for the T-Mobile APN settings to work properly. Also be advised that any unlocked non T-Mobile device is not 100% guaranteed to work. Below is the APN setting for T-Mobile.fast.t-mobile.com

5
M
1 year ago
25,596
Topics
103,249
Replies
1,292,506
Members

New badge winners

Show all badges
Terms & Conditions