Replies posted by scottjd

23 Replies

F
FarjohnLearner
posted in Troubleshooting

Thermal Issues With Home Internet Gateway/Router as a Cause of Dropped/Slow Internet or Wi-Fi Connection

I have not seen a single user report the actual hardware version. This may be an important factor in the equation. The HTML reporting will show the hardware version. I know mine is 3TG00739AAAA and I do not see heat related issues. Is it important? I cannot say for sure but it is a data point that should be considered and posted. I agree with Farjohn 100% the more facts people report in the thread the better the profile of the facts. The point made about using the power button is an excellent point. If the router is unplugged and the power switch is still on then it stands to reason the battery can still provide power to the LTE and 5G radios but NOT the WIFI radios. Has anyone with heat issues looked into the top of the can with a flashlight and examined the heat sinks? I recall seeing two in opposition to one another while working with my router. Heat sinks can fall off when the adhesive is not applied properly so look at the heat sinks. If they are not secure the chips are not gett

34
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1 month ago
M
Mr.joneRookie
asked in Troubleshooting

tmobile home internet and samsung tv plus

I have the same firmware and noticed the only TV that has a problem with Samsung TV+ was one that is on the 5Ghz WiFi. The other 3 seem to work fine and they are 2.4Ghz only.I do know samsung TV can use the 40Mhz bandwidth for 2.4Ghz. You can try changing the 2.4Ghz wifi to 40Mhz bandwidth on the channel and see if that helps.Is you TV connecting to the 2.4 or 5ghz WiFi? Or do you have the SSIDS the same for both?Is your 5Ghz running on the low channel or the hi channel?You can try to switch them arround, if its low then turn off the low one and turn on the high one to see if that helps. 

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1 year ago
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Mr.joneRookie
asked in Troubleshooting

tmobile home internet and samsung tv plus

Thanks Scottjd, It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!! Ok, so your TV does do with 2.4 and 5, good to know.You should be able to leave the 5Ghz on 80Mhz bandwidth. The 2.4Ghz bandwidth change only made a difference for me on the TV’s that can not do 5Ghz.Can you tell me the firmware version on the TV? Do you know if the TV has the latest firmware updated on it?Now you do have me curious. I have two samsung TV’s that only do 2.4,Ghz and two TV’s that do 5Ghz.I think I will pair the dual band ones back up with the T-Mo gateway WiFi and test this myself again.Currently I have my old WiFi router behind T-mo with a ethernet cable and all the TV’s are running good.Ill let you know how it goes after I test, an

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1 year ago
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Mr.joneRookie
asked in Troubleshooting

tmobile home internet and samsung tv plus

Thanks Scottjd, It has not worked yet. I did only have one ssid, so I separated them to the 5ghz and 2.4ghz then tried changing the bandwidth to auto then 40mhz on the 2.4 still nothing. Put the TV back on 5ghz and tried auto and 40mhz. Nothing. I will keep trying. Next thing I will try is an ethernet cable from the gateway. Thanks agian!! Ok, so this is what I did to fix it.I tested this on the TMHI gateway/wifi for both 5Ghz and 2.4Ghz wifi. This seems to really be a DNS issue on how T-Mobile does the NAT and other things. So I had to change the DNS server on the Samsung TV’s for this to work. This fixed Samsung TV+. Other apps should also work.I tested Samsung TV+, samsung app store on the TV, AppleTV+, Netflix, HULU, YouTube, and Spotify and everything worked.So to get this to work these are the changes to make.Put the 5Ghz WiFi back to the default Auto bandwidth or change it to 80Mhz bandwidth. Your choice, but if some other devices have issue then I would recommend using Auto. I

18
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1 year ago
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Mr.joneRookie
asked in Troubleshooting

tmobile home internet and samsung tv plus

Thank you Scottjd! The dns servers were the answer! I put everything back and changed the dns server to 8.8.8.8 and it's working like a charm! Something in the back of my mind said it was those, but I haven't done anything like this for many years! Thanks again!  No problem. I remembered my one TV did the same thing when I tested the WiFi on the can.But for some reason since I run a Asus router behind it and the TV’s work fine.It was just one of those things that caught my attention. I just dont know why out of 5 samsung TV’s in the house only two of them do it, and only the ones that have dual wifi. The older ones only have 2.4Ghz.

18
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1 year ago
TwinMama1418
TwinMama1418First activity
asked in Gateways and devices

Naming devices connected to Home Internet

Personally I already had all my devices (86) named and managed on a Asus WiFi router. So I decided to just plug that into the T-Mo gateway and turn off the WiFi on the gateway.They really did make this like a plug and play and it doesn't have many options for good management.You did mention those numbers, I am thinking you are talking about the WiFi hardware mac address that is 12 number with colons. On the WiFi devices you have connected you can find this same number on a label, or on TV’s, laptop’s, tablet’s/phone’s you can see this number in the settings probably in the info or about menus. Every device is different so I cant give specific instructions but you can google how to find WiFi MAC address for “insert device” and get instructions for that device.This is what I had to do originally when I set up the management on my asus router since some of the host names didn't show up on the router. So I used the MAC address to identify what they were. You can usual identify the device w

13
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2 months ago
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mlpracharFirst activity
asked in Gateways and devices

wi fi router for gateway

I would think with 3 bars on 5G you would get more then 1MB download speed.As for the ethernet cable a Cat 5e or higher number would work.As for a WiFi 6 router, well I also use an Asus WiFi 6 router like Nater, but not the same one. I just happened to already run wifi 6 before changing over to T-Mobile Home internet. although WiFi 6 does have some advantages I can personally say that my other Asus WiFi 5 RT-AC86U router had the same coverage for a 1800sq ft house.Can I ask for some more details:How big is the house/apartment you are covering with the wifi?Is your house air conditioned, or what is the temperature in the house.Do you have it in a window? Mine works better against the wall facing the closest 5G tower.How many devices on the wifi?Do you have both 5Ghz wifi and the 2.4ghz wifi running? Just asking because you can turn off one of the the 5Ghz so it runs a little cooler. But in most cases if you dont transfer large files to a home NAS or server then you would probably turn o

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1 year ago
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mlpracharFirst activity
asked in Gateways and devices

wi fi router for gateway

I have 86 devices (not a typo) connected like the doorbell and 5 other cameras along with 44 smart lights, some smart switches, thermostat and a few other sensors and all of this is on the 2.4Ghz side. On the 5Ghz side I have two of the five TV’s, three phones phones, three laptops, tablets, Apple TV, chrome cast and google minis.. This was my same setup with the AC-86U and the AX-86U and both handled all of this without an issue.I can personally vouch for the Asus AC86U that the other comment and I mentioned. But I have also heard good things about some TP-Link routers. A quick search and I see it the TP-Link has QOS. I mention that since with QOS on my Asus restricting my TV’s to a 15MB download and 1 up speed caps.  I am able to get four TV all playing 4K HDR videos, a 5th TV streaming 1080P, streaming spotify to 6 wireless speakers with my doorbell camera constantly streaming all the time to my NAS server.When I ran this same test with the WiFi in the T-Mo gateway I was only able t

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1 year ago
K
ka79535Rookie
posted in Troubleshooting

Home internet not the option for rural areas that was hoped for.

I also live in a rural area and when they released the iphone 12 with 5G I noticed better and faster coverage. So I decided to try the home internet and its been a good option for me.I thinks that's why they offer to refund for the first month and free shipping to return it if it doesnt work for you.On the other hand I also checked those tower maps and found that the spot I thought would be the best in the house was not the best. After moving it to another wall in a different room I had a better signal and it better speeds.

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scottjd
2 years ago
K
ka79535Rookie
posted in Troubleshooting

Home internet not the option for rural areas that was hoped for.

I also live in a rural area and when they released the iphone 12 with 5G I noticed better and faster coverage. So I decided to try the home internet and its been a good option for me. I thinks that's why they offer to refund for the first month and free shipping to return it if it doesnt work for you. On the other hand I also checked those tower maps and found that the spot I thought would be the best in the house was not the best. After moving it to another wall in a different room I had a better signal and it better speeds. Agree moving it around is needed even turning the can helps once you find an ok spot. Also if you are creative the TM map is actually the best as it is the only place you can find the coverage of all towers. There are many other tower sites but for sure they do not have all the towers and worse if they do have a tower they don't always have the bands on that tower giving you false locations that you think will be best when really other spots are actuall

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scottjd
2 years ago
K
ka79535Rookie
posted in Troubleshooting

Home internet not the option for rural areas that was hoped for.

I am not upset with T-mobile. but this is a caution to anyone considering this as an option to guard your expectations. Obviously, T-mobile wants to sell you their service and can claim all sorts of things…...but in a rural area with no clear line of sight to a tower, I suspect others will find they are having the same issues as I am experiencing  I understand you point. Can I ask what the walls of your house is built from? I had a house in Ohio that had some insulation board and it contained metal fibers and blocked all cell signals. Also people with stucco on the walls have a metal mesh under the stucco. Then the house can act as a Faraday cage.I just wanted to clarify one part as I defiantly don't have a clear line of site to any tower. In fact my signal was pretty low inside my house with my T-Mobile phone until I updated to a 5G T-Mobile phone and I dont have those same dead spots I used to find traveling thought the mountains.Part of T-Mobiles 5G extended roll out was acquiring

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scottjd
2 years ago
D
daviddonderoRookie
asked in Troubleshooting

Horrible signal to noise ratio

First I would only run one fan and make sure its blowing bottom to top and you have spacers under the fan so it can draw air in from under it. Fans can cause interference noise sometimes, one at the bottom blowing up is more then enough to help push the passive heat dissipation faster. You can out a piece of single layer tissue on top to see if the fan is pushing enough.  I noticed sometimes if you turn the fan a certain way it can push more.  If this is a 12V fan you wont need to run it at 12V as that could just cause more noise interference so I suggest running it at 5V from a USB power supply. Have you done a full default reset on the unit since you found a good spot with the good secondary signal? I have also seen others mention that it needs to be unplugged for 3 minutes before plugging back in. Maybe the secondary signal is active but not fully online yet?  You could call T-Mobile and ask, or maybe they dont know the tower is having any issue unless you report it.Mine is running

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iTinkeralot
Pillar
1 year ago
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RanjuFirst activity
asked in Troubleshooting

single ssid

Right and I am ok with single ssid for both bandwidths. But I get connection errors with 2 SSID for Netgear extender. Netgear claims there must be an indicator on router to disable single ssid. I do see 2.4GHZ and 5GHZ options to rename SSID but no indicator. Hope it makes sense. Thanks a lot. Changing the SSID so they are not the same namesLets say your 2.4 SSID1 is named “Sushi”On your 5Ghz with SSID5 (low 5Ghz channels) is also names “Sushi”, then you can rename that to Sushi-5 or Sushi5, or Sushi_5But you might have both 5Ghz running at the same time. If you check SSID9 on 5Ghz (high 5Ghz channels) it might also be active and named SushiChanging the name of one SSID and just adding the 5 at the end is good enough for any repeater.Turning off the SSID - Now if you are just trying to turn one the 2.4Ghz or 5Ghz band so the netgear will only see one of them for it to pair with then just select the SSID and turn off the “Enable SSID” switch. Hiding the SSID - The one called “Enable Br

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scottjd
1 year ago
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RanjuFirst activity
asked in Troubleshooting

single ssid

OK let me try to explain! I have Tmobile ssid “xyz” same for both 2.4GHZ and 5GHZ and that is fine, SSID is enabled for both.   Now I have configured Netgear extender for 2 SSID “xyz_2GEXT” and “xyz_5GEXT”. Both keep dropping. xyz_2GEXT says couldn’t find IP address xyz_5GEXT says log in to network and prompts for admin user and password (log in does nothing for underlying message) Netgear says it is bandwidth conflict so give different names for 2.4GHZ and 5GHZ on router. I think it should work as is, single SSID for router and 2 for Extender. Ok, thanks.  I can’t get detailed with some of this since I dont know what the model of the netgear repeater is. It sounds like you might have multiple errors, or one error could be causing the other.  These are my initial thoughts that might help resolve both of these error messages.From the two different errors you mentioned you may have two different issues. I believe that might be because the T-Mobile Gateway is using a some sort of signa

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scottjd
1 year ago
T
TwoCutesFirst activity
posted in Troubleshooting

MIMO antenna for T-Mobile 5G home internet gateway?

Some have seen improvements, and some have not.. I think it depends on how close you are to the towers, the direction you point the antennas, quality of the antennas and how high you mount them if the tower is at a higher altitude then you. It’s more of a try it and see, but remember if you break anything during this it could cost you $370 to replace that gateway according to my contract with T-Mobile Home Internet.And those U.FL Male connectors on the built in antennas can be fragile so be careful when removing the ones connected, and connecting the pigtail ones.Also, be sure to remove the sim card after powering down the until or it can drop inside the can and might be hard to get it out.

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1 year ago
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MGM46Rookie
asked in Troubleshooting

USB Access Point

I have the new gateway also with firmware 1.2003.03.0178 and I have tested and confirmed it only provides a 5V DC power. It can not do USB-C PPS or QC, or any other protocols for USB-C to provide any more power then 5V. I was going to wire my fan to run a little faster at 9V with an inline circuit to use the PPS 9V, but my tester doesn't show it capable of any other voltage.I also suspect it does not have any data capabilities either.  It is probably just for re-flashing firmware/boot-loader at this time. The manual states:NOTEThe USB-C and RJ-11 voice ports currently are not functional. If I was him I would invest in a NAS with a 1GB port, or update the netgear to another router that supports USB 3.0 like the Asus RT-AC86U or RT-AX86U. When you are talking about backing up devices in the house sometimes an investment is worth it. I would save up a little and get something that's will fit your needs and last a while. As stated above do your research and set your expectations accordingl

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scottjd
2 years ago
M
MGM46Rookie
asked in Troubleshooting

USB Access Point

I use the USB port on the router to run a small laptop cooling fan I put under the router. I have no real indication to believe there is a heat issue with mine but I had the laptop fan just sitting in a drawer so I put it to work as the USB port powers it up just fine. It is more useful for this than for a laptop anyway. I had checked the USB port months ago on prior firmware/software and it was not working. When I more recently checked it with the 0178 upgrade I noticed it was working. I looked into the heat related issues as well but mine is a cool dude. So far. Yea, I did the same. I just took an old fan and wired a USB-C connector to the end of it a few days ago just to see if it makes a difference. Thats when I decided to check what the USB-C port can do with this firmware version. I also don't have a heat issue over the last 18 days with the house at 75F and I don’t use the internal can WiFi since I have a Asus AX86U that does all my network management and NAS is plugged into th

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scottjd
2 years ago
R
RanjuFirst activity
asked in Troubleshooting

single ssid

I do not know about the Arcadyan, but on the Nokia gateway you can still change all the SSID for each frequency on the web gui for 12 different SSID’s2.4Ghz SSID 1 to 45Ghz low SSID 5 to 85Ghz high SSID 9 to 12if you use the app with the Nokia then you can now choose different SSID’s now for the 5Ghz and 2.4Ghz, this was probably an app update. But you can’t choose the frequencies, or low / high on the 5Ghz, or bandwidth and some other settings. So for me the web gui is still the best option on the Nokia gateway. 

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scottjd
1 year ago
C
C80Rookie
asked in Troubleshooting

Constant large download fails

I do run a small fan under the trash can powered by the trashcan USB C port. I’ve had it since the start and the ambient temperature in the house stays at 75. I also have done large downloads with windows updates and MacBook updates without an issue. The one difference is probably that I run another router for the WiFi and bandwidth management and disable the WiFi in the trashcan  so my trashcan might run cooler since it doesn’t use the WiFi.For trouble shooting if you have another WiFi router you can set it up with the same WiFi settings and, SSID name and password and let the trashcan cool down then try the download again. If it works then you can say for sure the the trashcan you have is over heating. Or turn off your WiFi on the can and let it cool down and try the download with the cable. if it’s overheating that way and the WiFi is turning off and resetting during the download maybe TMO can swap your can for one of the other gateways they have now? I think one has a fan built int

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10 months ago
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Jim PerryFirst activity
asked in Troubleshooting

How to improve wifi coverage with my Gateway

Plugging it in would be the best way, but I think the trash can router does support repeater mode if the Asus router is set up as a repeater. I run the Asus router with a cable and set it up as a router (not an access point) this way I can do bandwidth management on devices that stream. I should mention the only way to configure the trash can as a WiFi repeater is with a browser in the web gui, you can’t use the app for this. 

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J
1 year ago
U
unclejoe00Rookie
asked in Gateways and devices

HP Printer Wireless Set up Issue

Make sure the software is up to date on the printer, maybe even move the printer into the room with the gateway and plug it in with a cable. also for this that just changed and it doesn’t work try setting the WiFi on the gateway to WPA2 only for the WiFi security. Not all devices like using WPA3 if the software isn’t up to date on that device. I’m assuming that the old WiFi probably was at WPA2, maybe even lower but I don’t recommend using lower WiFi security. 

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11 months ago
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Jim PerryFirst activity
asked in Troubleshooting

How to improve wifi coverage with my Gateway

WiFi signal can be subjective to the materials your house is built with and interference from on close WiFi routers in your neighborhood I know the Nokia gateway has a decent WiFi signal on it, but I don’t know about the Arcadyan.I’ve been happy with the Asus routers for years now for several reasons from QoS bandwidth management making sure one TV treat doesn’t eat all the speed up but restricting TV streaming device to 20 down. This is enough to still stream 4K with Netflix and make sure others can still use the internet. As for the WiFi on the Asus router it covers a 200sq foot 4 bedroom house and most of the property with out any issues. 

5
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1 year ago
Z
Zubinb70Rookie
posted in Gateways and devices

Tmobile 5G Internet Gateway doesn't connect with anything old? Terrible customer service?

Some older devices don’t support or like WPA3 security encryption in the WiFi. Like the other comment mentioned I would change the wpa2/wpa3 setting to wpa/wp2 for both the 2.4Ghz and 5Ghz bands. Or maybe your older devices also don’t use 5Ghz so you could keep that one the same.

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Pillar
1 year ago
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