Streaming

T-Mobile partners with tons of streaming services. We love to hear how it is going.

60 Discussions

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BellaridFirst activity
asked in Streaming on Us

Netflix Suspended after changing payment method

I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile.  At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix.  Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it.  I turned on Netflix last night and it still told me my account was on hold.  Today there is a 60 minute wait for customer service and no way to email.  What do I do? 

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gramps28
Pillar
4 months ago
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jbowen5920First activity
asked in Streaming on Us

Can't get Netflix Promotion - Account "Mismatch"?

I can’t get the Netflix promotion, even though I have Go5G Plus.  I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2).  However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3).  When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck.  I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I

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4 months ago
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BONAIREdiverFirst activity
asked in Streaming on Us

Paramount+ stopped streaming on Samsung TV

Paramount+ was working well on Samsung TV, but all of a sudden every time we try to access Paramount+ an error code is received.  Have done the standard reboot of television and rebooting the router.  Problem still occurs.

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4 months ago
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DeniseHFirst activity
asked in Streaming on Us

Music Freedom

I have the Magenta 55+ and understand from what I’m reading that Music Freedom is automatically activated.  Where the heck do I find it to be able to play music?  It looks like it’s various websites, but any I go to like Pandora or Spotify, it wants me to register and then charge me.

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gramps28
Pillar
5 months ago
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zbabichbFirst activity
asked in Annual Streaming Offers

MLB TV doesnt work through 5g home internet

Trying to watch baseball games and they won't load when I'm connected to the tmobile 5g home internet. Works fine on my other wifi connection (I am testing the home internet device, so I still have both) and on my actual mobile network, but throws an error if I am connected to the 5g home internet network.  I have tried on my phone, laptop, and firetv stick...all act the same. Can anyone help?

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5 months ago
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Jazzynice51First activity
asked in Streaming on Us

shared netflix account

My daughter shared her Netflix account with me.  (Netflix no longer working since 5/23/23).I am new to TMobile and want to get my free Netflix on my smart TV.   Not tech savvy,please instruct what to do in simple terms.  Thank you.

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Pillar
5 months ago
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HunnydiptFirst activity
asked in Streaming on Us

View Apple TV on my android TV

Got my Apple TV activated via my android phone. When attempting to sign in on my android TV it requests me to scan the code etc. I merely would like to view the videos and such. How though??

1
tidbits
Pillar
5 months ago
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jayglickFirst activity
asked in Annual Streaming Offers

apple+ cancellation

Any else cancel apple+ at the end of the free war only to have apple+ still charge?

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5 months ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

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5 months ago
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JeanetteBFirst activity
asked in Streaming on Us

Netflix

When I added my sister to my account, we were supposed to get Netflix for 2. Now that Netflix doesn’t allow password sharing, not sure if she can set up her own account or not

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5 months ago
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AtticDustFirst activity
asked in Streaming on Us

apple TV how to activate

how to activate 

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7 months ago
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GeorgetoonFirst activity
asked in Streaming on Us

Amazon Firestick is Choppy. Not streaming smoothly

Perhaps I originally posted this in the wrong group.  so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy.  Audio and video do not sync up. Streaming starts and stops.  Other services appear to work well through the Firestick (Netflix, YouTube, etc.).  Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all.  Streaming on tablets is not a problem at all.  Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.

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7 months ago
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AtticDustFirst activity
asked in Streaming on Us

Apple TV + Streaming

Apple TV+ streaming is active on my T-Mobile account. When I go to stream Apple TV+ on my smart TV the T-mobile service has not been activated. Apple TV+ subscription is asking for payment and there is nothing about T-Mobile paying the subscription. Anyone know a solution?

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7 months ago
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Becky33First activity
asked in Annual Streaming Offers

getting mlb on my roku

redeemed the free offer . works fine on my phone. tried to use it on my roku. downloaded the Mlb site on the roku. tried to log in. site said it didnt recognize the user name or password I set up on mlb tv when I set up the offer

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7 months ago
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BuzzFirst activity
posted in Streaming on Us

Activating Apple TV

Why does Apple require a credit card to activate, “T-Mobiles Free Apple TV”?

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7 months ago
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vj1243First activity
asked in Streaming on Us

Youtube TV Promotion Page

Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ?  T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile  

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gramps28
Pillar
8 months ago
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allarsFirst activity
asked in Annual Streaming Offers

Free MLB on Roku TV

I have added free MLB TV thru T-Mobile Tuesdays, how do I add it to my Roku TV

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syaoran
Pillar
8 months ago
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CoondogFirst activity
asked in Streaming on Us

can't get Paramount +

WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +.   I looked up how to sign up for it, it says to go to “manage Add-ons.”   But when i go to manage add-ons, it sayd there’s no add-ons available.   I tried calling customer service, after speaking with someone, i was put on hold, then hung up on

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8 months ago
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SpurluxFirst activity
asked in Streaming on Us

incompatible Apple TV on my new HUB

I’m super frustrated! I cannot get the apple TV app on my new Tmobile HUB. I have a subscription independently and have been using our various places, including my old roku stick, that i just replaced. Can anyone help?   

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9 months ago
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TyjorgFirst activity
asked in Annual Streaming Offers

tmobile Tuesday

I have the T-Mobile wifi gateway. It comes with a phone number so I thought I could get the MLS pass on T-Mobile Tuesday..but it asks for phone number and then sends a code to type in. I can't receive texts phone the phone number associated with the gateway, any ideas?

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9 months ago
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randyw57First activity
posted in Streaming on Us

Hulu App on Apple TV with iCloud Private Relay

I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t

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10 months ago
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Texas4verFirst activity
asked in Streaming on Us

Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

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10 months ago
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sabiceFirst activity
asked in Streaming on Us

regarding Paramount+

What is the procedure for activating the Paramount+ that I just signed up for?

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gramps28
Pillar
10 months ago
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TAGFirst activity
asked in Streaming on Us

Paramount

How do you get Paramount to come up on the TV? 

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syaoran
Pillar
1 year ago
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emlynllFirst activity
asked in Streaming on Us

Paramount+ and Prepaid master card

I was given the codes for the paramount plus and prepaid mastercard, but every time i try to redeem on my wifi line it does not show up or allow me to. We have the wifi and phones under 2 different plans and it only shows the phone lines when I try to enter the promo codes so it does not work. I am SO frustrated with this I feel like i was completely scammed!!!!!!!

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1 year ago
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