T-Mobile partners with tons of streaming services. We love to hear how it is going.
I recently downgraded my Netflix from Premium to Standard and Netflix said I had to inform TMobile. At the very same time, I was notified I could no longer use a credit card as my payment method. So I changed my payment method with TMobile and also informed them that I was changing to Standard Netflix. Now my Netflix account suspended telling me I need to give THEM a new payment method. When I call Netflix, they tell me I pay through TMobile so I need to call THEM about this problem. I was on the phone with a very friendly customer service rep for 30 minutes and she said she fixed it. I turned on Netflix last night and it still told me my account was on hold. Today there is a 60 minute wait for customer service and no way to email. What do I do?
I can’t get the Netflix promotion, even though I have Go5G Plus. I think there is something wrong with my account such that it displays that I have Go5G Plus on my account page (see screenshot 1) and when I click on my account, it shows that I have Netflix as a promotion (see screenshot 2). However, when I click on the Netflix promotion line, I get a screen that says “Oops….your rate plan is not eligible for this benefit….” (see screenshot 3). When I click on View my plan, it says I have the 5G Home Internet Plan (see screenshot 4).I think this may be related to the fact that I first signed up with T-Mobile for the home internet and then added on my phones later.Anyway, I’ve tried calling tech support and also going to the store, but no luck. I did have a problem with my voicemail, which was fixed, and I am grateful for that, but there is still this issue and I wanted to try this way and put in the screenshots so that people can see what is going on that might know how to fix it.I
Trying to watch baseball games and they won't load when I'm connected to the tmobile 5g home internet. Works fine on my other wifi connection (I am testing the home internet device, so I still have both) and on my actual mobile network, but throws an error if I am connected to the 5g home internet network. I have tried on my phone, laptop, and firetv stick...all act the same. Can anyone help?
Perhaps I originally posted this in the wrong group. so, I’m posting once more in here in the Streaming discussion.All my devices work well with the T-Mobile home Internet.However, my Amazon Firestick, running Amazon Prime Video, is choppy. Audio and video do not sync up. Streaming starts and stops. Other services appear to work well through the Firestick (Netflix, YouTube, etc.). Although, there is sometimes a delay in moving through menus Streaming Amazon Prime Video on my laptop is not a problem at all. Streaming on tablets is not a problem at all. Amazon Prime Video only seems to have a problem when streaming through my Amazon Firestick.
Looks like Youtube tv promotion page at all these links are broken. Can someone confirm that Youtube TV promotion for tmobile customers is no longer active ? T-Mobile PromotionsORYouTube TV & Philo TV | T-Mobile SupportORGet Our Best Live TV & Streaming Service Deals (2023) | T-Mobile
WHen i got Tmobil i5g internet, i was told that it came with a free year of paramount +. I looked up how to sign up for it, it says to go to “manage Add-ons.” But when i go to manage add-ons, it sayd there’s no add-ons available. I tried calling customer service, after speaking with someone, i was put on hold, then hung up on
I recently starting trialing T-Mobile Internet.Thought I would describe one issue I encountered in case it might help someone else.When attempting to use the Hulu app on Apple TV 4K with most recent tvOS, the Hulu app asked if I wanted to change my Home location. I clicked Yes, however the change never made any difference (I’m not sure it actually changed anything). Contacted Hulu. Initially they were prettylost as to resolving the issue. Called back the next day. This time I spoke with someone who had the appropriate skills. First I needed to turn off Private Relay. This allowed the Hulu folks toacquire the correct IP address for the Apple TV. They then sent a Home Location change to the app.(I suspect I might have been able to do this myself if I’d turned off Private Relay). That change allowedme to login to Hulu. Live TV worked fine. I then turned Private Relay back on. Restarted the Apple TV and Hulu app. Everything is working fine. fwiw, the Hulu rep who ended up helping me said t
I was given the codes for the paramount plus and prepaid mastercard, but every time i try to redeem on my wifi line it does not show up or allow me to. We have the wifi and phones under 2 different plans and it only shows the phone lines when I try to enter the promo codes so it does not work. I am SO frustrated with this I feel like i was completely scammed!!!!!!!
Login to the community
Social LoginLogin with T-mobile ID
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.