SyncUP and IoT

Wearables, asset tracking, and more!

  • 220 Discussions
  • 876 Replies

220 Discussions

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RobynBcn
asked in SyncUP and IoT

SyncUP Kids return device

Hi all,  I just received a SyncUp Kids device for my kid and after some testing (less than a day), we decided that is not for us. Is this something that could be returned to T-Mobile?  Thank you.

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7 months ago
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skesanaFirst activity
asked in SyncUP and IoT

BMW text notifications

i have tmobile cell phone (Iphone) and as well magenta drive in my BMW..... text messages are not showing up on my car screen....used to have it till last week when i had AT&T...no changes done to my cell phone…...

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1 year ago
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SheysheyFirst activity
asked in SyncUP and IoT

back home internet

 Hi, accept a Home Internet kit on trial at a store. There they told me that I could try it and if it was not required I could return it to any store. I have tried to return it and they tell me that I must send it by mail. I'm calling the contact phone and they don't answer me. I need to know how I can return that internet equipment because it does not meet my expectations. Than

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2 years ago
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Mrs.AlvarezFirst activity
asked in SyncUP and IoT

Mobile Hotspot connection

How do I recover or change my cellphone hotspot password?

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1 year ago
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edtazFirst activity
asked in SyncUP and IoT

syncup fail to connect on both many times

This is the third time I have problems with sycup.It's like the security have no clue to setup these devices It's starting to piss me off.Stuck in waiting to detect drive 15min never changed on the app.

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6 months ago
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MissjuleeFirst activity
posted in SyncUP and IoT

sync kids call history

Not sure what’s going on, but sync kids call log is not reflecting accurate outgoing calls.  Why is that?  

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9 months ago
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WilldroseNovice
asked in SyncUP and IoT

syncup tracker, and snycup drive

I bought and installed a syncup drive in my Yukon that I let my daughter use, I made sure to hide the port way up in the dash to make sure it wasn't visible. I installed a syncup tracker in my truck that I let my son use I hid it in the dash completely out of site.  They both found their trackers in my cars. Their phone told them there were unregistered trackers near them. Their phones helped them locate the trackers. My daughter got all the way up in the dash and unplugged it and gave it back to me.  My son showed me the notification he got from his phone. But he can't remember where the tracker is now.  I've search the last known location and tried to make it make noise but the battery is dead. My children do nit share phone account with thuer abuela pays for thuer phone. They did not know that i purchased these trackers or installed them. How did my children devices discover my trackers? How do I make my trackers invisible so they won't find them again? 

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1 month ago
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Lilschmitty82First activity
asked in SyncUP and IoT

Sync UP watch text notifications

I have texted my daughter and she says that if she doesn’t see it right away that there is no notification that she missed a text so she doesn’t know to text me back. How do I make sure she is seeing missed calls/texts on her Home Screen? 

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7 months ago
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DsovaFirst activity
asked in SyncUP and IoT

service contract

My husbands phone - the t-mobile “free” phone - was run over by a golf cart and is not reparable. Will the service contract cover the loss? He has had it for about 9 months. It is an RVVL-V phone 

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2 years ago
etperez22
etperez22First activity
asked in SyncUP and IoT

Car Images

Hello All,  I have been using the SyncUp Drive for several years on for my vehicles that my kids are using.. I recently noticed that the picture of the vehicle went back to the default “blank” picture. I think the Vehicle database is is wrong some how. I know get this message when selecting my car. Other cars that I searched giving me the same error. Ford F150 2007, Ford Explorer, Ford Explorer Sport Trac.   

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etperez22
1 year ago
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mskalmusFirst activity
asked in SyncUP and IoT

SyncUp Device Unable to Use Existing Email Address

I have had three SyncUp devices since before T-Mobile merged with Sprint.  Sprint licensed the technology from Mojio, which is when we started using the OBD devices.  One of our three vehicles is a 2017 Prius, and the original OBD device quit working.  When exchanging it at our local T-Mobile store, the latest generation device required us to install the latest phone application as well; however, when entering our email address to register the device, an alert stated “This email address has been blocked.” Calling technical support, I was advised to use a second email address to set up the new device, so I used my work email address.  When I went to review the trip data from the application, it required me to log in with my (no longer valid) email address.  Contacting technical support (again), they advised uninstalling and reinstalling the application.  After doing so, when scanning the OBD barcode, and alert states this IMEI is already in use.  I have at least two tickets from technic

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9 months ago
Professor Plum
Professor Plum
asked in SyncUP and IoT

Syncup app on charge nightly fail

T-Mobile Syncup APP delivers "failure to communicate to Tracker for four hours". This is only with phone left on, while on charger overnight.Did not have issue with phone turned off for overnight charge. Phone charging pad turns off at some point, has 97% in morning, shows multiple days "since last full charge". (the clue?)App needs to be on, to be montoring if Tracker leaves safety zone of a vehicle 24/7.I do not have phone on DND schedule. I do not have app manually up on screen. But I get notif in middle of every night. Why?Tracker stays fully charged by a timer cycle. Is never below 80%.

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Professor Plum
10 months ago
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Andrew1986Novice
asked in SyncUP and IoT

Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

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1 day ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
asked in SyncUP and IoT

DMCA international law violations

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

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ambassadorwarithakbar
1 month ago
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DpvoiceFirst activity
asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

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1 day ago
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piccolo72First activity
asked in SyncUP and IoT

SyncUp app contacts

Does everyone that we invite to be added have to download the application?  We’ve invited 10 family members, only 2 of them had a smooth add.  All the others have been asked to down load the app. Then it wants to all the watch…. 

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2 months ago
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steveinetFirst activity
asked in SyncUP and IoT

Will Nexx Smart Alarm work with T-Mobile Home Internet?

I'm using an Envisalink to manage and monitor my home alarm system on my mobile phone. I’m considering switching to the Nexx Smart Alarm.  T-Mobile Home Internet has begun blocking ports so the Envisalink does not work. Will the Nexx Smart Alarm work with T-Mobile Home Internet? Nexx uses ports 443 and HTTP ports 80 / 8080.Also, for future reference, is there anyway to know, in advance, what works and does not work with T-Mobile Home Internet?

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1 year ago
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SonnyRFirst activity
asked in SyncUP and IoT

SyncUp Watch Band Removal

Hi, Can anyone share how to remove the wristband from the SyncUP watch. I am having hard time removing it. Thanks in advance for your help.Edit: Never-mind I figured it out. Thank you!

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19 days ago
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FrustratedwsyncFirst activity
asked in SyncUP and IoT

SyncUp device not reading engine health

I’m on my second SyncUp device.  Both read the gas and battery info, but give the following under engine health  “Unfortunately, this information isn’t available right now.”  I’ve talked with TMobile on several occasions.  They undated the IMEI in their system with new device.  Everything else works but engine health (which is my reason for wanting the device).  I even went to my mechanic to make sure he could read the diagnostics port.  Any suggestions?  It’s the 7000T1.  

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7 months ago
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ldrake89First activity
asked in SyncUP and IoT

hotspot

im trying to get into my hotspot account to check the messages but i do not know what to do. Please help

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1 year ago
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Hottie70First activity
posted in SyncUP and IoT

same smart tv

 

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5 months ago
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Tops52First activity
asked in SyncUP and IoT

hotspot and camera

How do i hook up the go 2 camera TO MY HOTSPOT 

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1 year ago
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magenta8203025First activity
asked in SyncUP and IoT

SyncUp Watch

My Son’s SyncUp watch no longer holds a charge and the audio sounds Muddy?  The watch is only a few months old.  Is this common can we bring it back?

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1 year ago
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margosacnFirst activity
asked in SyncUP and IoT

Tracker and school mode grey out on Synup Kids apps

On Synup Kids apps, I used to be able to toggle “tracker” and “school mode” on and off.  But now I found both buttons grey out and I cannot toggle them.  Can anyone help? 

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3 months ago
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TheJamesDollNovice
asked in SyncUP and IoT

Home Internet Devices

My Home Internet app won't display the devices connected to it. All of the other tabs work (Home, Network, Support, etc.) but everytime I click the Devices tab it asks if I am setting up a new gateway. I have had Home Internet for almost a year now, and my gateway has been set up this entire time.One time I was able to see all of the devices, and I turned off 1 tv. Now I want to turn it back on but can't!

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1 month ago
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