I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
Same start month a year later. Similar good speed tests until late December 2022. Now my four devices buffers continuously and I live in small two bedroom apartment on ground level. Less than a mile from two towers. My speed test connects with locations 20 to 50 miles away. What is with that?
+1
To me, as a potential 5G Internet customer, it became clear very quickly that this kind of inconsistent performance would be the norm. There are just too many people who have insufferably slow speeds or are dead in the water for hours daily. The question people have to ask themselves is can they live with it. In our case, we really can’t. Because my wife works from home several days a week and depends on access, we could not roll the dice on this. Thus, for now we will have to stick with our more expensive but much more reliable and consistent broadband. Wish that weren’t the case, but it is. YMMV.
I’ve had T-Mobile Home Internet for about 9 months and my story is exactly the same as what everyone else has reported (or maybe worse, my download speeds are often measured in kilobits not megabits). From mid-morning until about 8 in the evening (or even a little later) my download speeds are usually about 100kbps with frequent drops to 10kbps or even zero.
As for any kind of bait and switch, that MAY be happening since during the first month or two my speeds actually seemed to be okay (slower during the day but still usable).
As customers, I’m not sure what we can do to make this better other than to switch to another internet provider. In the meantime, I’d suggest that everyone go to their social networks and report that T-Mobile Home Internet is mostly a complete joke and unusable.
I also remain on the fence about whether I can trust T-Mobile Home Internet to be my sole internet provider, given the random changes to bandwidth throughout the day (as low as 1mbps download, as high as 200mbps download, when stable it ranges 20-50mbps, making it about as good as the consistently 25 mbps AT&T Internet I am trying to replace it with, only with better upload speeds).
Resetting the gateway usually helps, but the 3-minute-or-so wait makes that a solution that you don’t want to have to do all the time. As much as I dislike cable, I may have to go to Spectrum in the end. It also seems like a problem of T-Mobile’s own making.
I should have added that my connection rating on the gateway is usually “Very Good” or “Excellent,” even when I’m getting download speeds under 100kbps. Also, power cycling the gateway usually does nothing to improve the speed.
I started out getting speeds at or over 100 Mbps. Today I am getting speeds at less than 4 Mbps and that is the fastest it has been all day. Absolutely horrible...near useless for my needs.
To their credit my issue is now fixed and I am back over 100 Mbps.
What did u do to fix, if u dont mind??
I'm no Radio tech engineer in any wave I would think they use algorithms to know when to throttle my guess is their system is not very good at knowing the difference between Magenta Max Home Internet and other services and it could be 9pm and their system is still throttling because it doesn't know when to use the accordion 🪗 system of letting the net breath 🫁 in and out it stays stuck since engineering hasn't figured out how to do it or they are bubble gum machine engineer's that should be fired
Moderators I try to tell truth only I have no whim's Truth be told And TMobile should listen other wise the best of their 5g Tech is being publicly scrutinized And 👀 . To thy own self be true.
Yes, add me to the list also. At 4pm on a Friday, I went from about 350mb to 2mb. I called support and she said there is a tower issue. Why is there a tower issue? Towers should have redundant fiber and battery backups. I have had home internet for about 4 months and this has happened 3 times now. I suspect techs are working on the tower and would prefer to do that work during the day. If T-Mobile is going to sell home internet, then they should not be messing with towers during the work day.
I’m experiencing the same slowness everyone mentioned. It’s ridiculous. I’m about to go back to Verizon at the end of the month.
Another day, another slow speed!$#%!?-/$
Omg, I’m about ready to ditch T-Mobile… I’m not going to try to retype the comment I had. These forums are so unstable that I keep getting errors on everything. Basically the same as their Home Internet offering. Every single evening, between 5-8pm, my connection becomes very erratic, and after multiple times of contacting support they can’t figure out how to fix it.
I’d rather every user on home internet be limited to a rock solid 100/10mbps connection, or even 50/5 than dealing with this throttling. First month was 600/30mbps now it may hit those speeds sometimes but it also tanks to barely usable speeds as well. It can go from playing a youtube video at auto 1440p/4k no problem to 360p and buffering in seconds. Ill keep it for another month and if it does not improve it is time to move to spectrum, at least they should be consistent.
I started out getting speeds at or over 100 Mbps. Today I am getting speeds at less than 4 Mbps and that is the fastest it has been all day. Absolutely horrible...near useless for my needs.
To their credit my issue is now fixed and I am back over 100 Mbps.
I could understand where you're coming from I had my ups and downs went from good to bad they did text me of ongoing upgrades to net and it took a while thing's seem to have stabilized and back to a decent net experience I did complaint a lot and had many tickets to maintenance crews I do at least one reboot per day due to ip changes . I hope it gets better for everyone right now I'm not complaining. I provided screen shots and tower id info to them via Tmobile app Text personnel .
The real question is why the router cannot be smart enough to constantly look for the strongest signal. In the T-Mobile Internet app, tap “MORE” then tap “Advanced cellular metrics”. You’ll see the following screens. On the “5G” screen you’ll see either N71 or or N41. If the router is connected on N41 you’ll be getting fast speeds and lesser speeds on N71. I don’t know now to tell if it’s switching between 4G LTE and 5G. Which still begs the question why can’t the router be smart enough to constantly search for the best connection possible. If course internet traffic makes some difference as well as signal strength. Maybe a heavy rainstorm soaks all the trees between you and the cell tour.
When I first reboot, I often see N41 and when I do I get 200-400 mbps. It usually quickly switches to N71 and speed drops to 40-70 mbps. It’s somewhat maddening, but I live by myself and 40-70 works for me for anything I want to do.
Just an update on my issues. I contacted them again after getting a dirty, stinky, used replacement gateway that in no way is going to fix the congestion on their network and finally got a support person that seems to actually know more than what their scripts tell them. He said engineers are looking into it, and has given me some updates, but as soon as I told him that I’m using Verizon until this is fixed, all the updates stopped. Verizon’s 5G, at least for me, is slower (around 120Mbps vs T-Mobile’s 300-500Mbps), but I haven’t had a single outage. Every evening I check my phone, which is T-Mobile, to see if maybe things seem stable, and I often get around 5-10Mbps instead of the 500+Mbps during other times of the day. I was really hoping T-Mobile would get their issues fixed, but the longer this goes on, the less I trust them to have a stable network, so I might just completely switch over to Verizon (including phone) since I think I can get phone and internet there cheaper than T-Mobile.
Userlevel 1
as some have said, it’s an easy fix but….how often should we have to “fix” it? My wife and family are tired of having to go thru all of this. My blazing speed today, after numerous reboots and refreshes….
DOWNLOAD Mbps
2.33
UPLOAD Mbps
21.82
Now that net neutrality is no longer they can prioritize and deprioritize as they will. T-Mobile has recently deprioritized their hotspot to the point where it is unusable in my area. The terms of service claim they only do it when it's "congested" but I'm sure that my tower is not congested (whatever that means) at 3:00 in the morning. Phone gets 150mbps... Laptop gets .03mbps. I hid tethering to test my hypothesis and sure enough... 150mbps on my laptop. The worst part is that it's only a matter of time before every carrier does this. Because the law has changed.
Why is TMobile pussy Footing around with us You either have a good internet or you don't live up to your hype. They going to have problems after people catch on anything less than 50mb download is unacceptable as a home internet solution so much for 5g Bs Stop pussy Footing around T-Mobile
Userlevel 5
+8
An interesting issue, once reasonably good download/upload speeds is now poor. We went from 90-130Mbps to 3-5. My signal is 5 bars and we have good metrics: RSRQ -7, RSRP -59, SINR 12. I have the KVD21. I did notice that for some unknown reason, I was bumped from n41 to n71, but not sure why, and the tech support person did not have an answer.
Have you seen this type of situation? Any idea. what causes it? I have a trouble ticket pending with T-Mobile. I think it is a hardware issue. My mesh network is working fine.
Every Morning I get 60 to 90 Mbps, most of the day we wouldn’t notice any issue with the internet. However, every evening and night we struggle to stream one show at a time on one device. Restarting the gateway, moving the box around doesn’t matter. The speed goes down to 1 to 3 mbps so you can surf the web slowly and that’s it. That’s unacceptable. It’s too low to do anything. It’s so bad i’m considering going back to Brightspeed’s 10 Mbps plan. That’s how bad this is.
They do something that causes this issue on their end. There is litterly nothing you can do to fix it. It normal has a window of 2 to 6 hours when it kicks in and you get 0-10 MBS. When you get 10 you barely notice it so it is happening probably every day. Mine happens from 4 to 10 am EST. It seems to happen a lot on monday/Tue. When it is going on you dont get IPV6 w/e that is and you get nearly 100 percent packet lose for uploads.
Oddly when it is going on i can hotspot off my phone or table and get slight increases in speed over the gateway but they both are having the same issues with bandwidth.
-actually just did speed test on the tablet and it hit 100mb. Hotspotting will get very slow speeds on pc though.
Curious how many have left TMO -- I just did. One year of good service. Last three (3) months AWFUL - no internet between 5 and 10 pm.
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