Accounts & Services

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  • 4,489 Discussions
  • 19,681 Replies

4489 Discussions

A
Anthony7058First activity
asked in Accounts & Services

phone/account issue

My father got me a phone years ago. But due to me being a child and my father an adult I wasn't aware of the agreement he had in place but long story short the lady ups and leaves and I'm stuck using the phone on only wifi. Now that I'm older could I just pay off the phone and switch it to a new service provider?  This is a sprint device and from what I cant tell it was a sprint account

1
gramps28
Pillar
10 months ago
K
KARKARFirst activity
asked in Accounts & Services

Home internet

I do not remember my home internet wifi password.  How can I reset this?

1
T
11 months ago
B
baldwaffleFirst activity
asked in Accounts & Services

How do I redeem my Keep and Switch Prepaid Card?

I’ve called a few times to try and find out the answer but I keep getting the same answer which is “to wait for an email or text.” But my main question is, why am I told to go to the “promotions.t-mobile.com” site to check the status with the tracking ID when I’m always met with the “Start a New Submission” screen? There’s not a section on that page that allows me to track. Is everyone getting this error or is this something only certain people are expierencing? 

1
gramps28
Pillar
11 months ago
M
muzikid777First activity
asked in Accounts & Services

team of experts

What happened to my team of experts in Atlanta?  I've called customer care FOUR times today, waited between 20-40 minutes each time and all 4 times I have been disconnected because I am in a bad service area.  Only one time did I receive a call back and what is worse, each rep (including 2 supervisors) have told me different information; mostly because they all interpret the English language a bit different, as well as possess a different knowledge of what is and is not possible. JD Power award for customer support no more.  How do I file a formal complaint and speak with a rep in the US?

1
syaoran
Pillar
1 year ago
E
Electronix15First activity
asked in Accounts & Services

Z-Fold 3 Screen Protector

I am curious whom would be the person to talk to about replacing the screen protector on the Samsung Galaxy Z-Fold 3's large screen when unfolded

1
J
10 months ago
M
MarielaFirst activity
posted in Accounts & Services

change my billing for email

I want to change that the bill is sent by email

1
H
Community Manager
1 year ago
M
MirabelFirst activity
posted in Accounts & Services

sim card

I want to retire my old SIM card number, the number is. 541-901-****

1
gramps28
Pillar
11 months ago
P
PShumFirst activity
asked in Accounts & Services

I would like a US based call center

One of the best things about TMobile was their customer service.  But the last 2 times I have called in, I have gotten someone in a different country.  They have been nice and boy they try hard. But in each case they have REALLY struggled to find the issue, understand what I’m asking, and navigate the systems.  With a lot of patience on my part, I have generally had my questions answered.  But in every case, these were questions that could have been solved in a fraction of the time.  Where have all the U.S. call centers gone?  I know it is MUCH cheaper going overseas, but it is killing my customer experience.  

1
F
Pillar
1 year ago
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Gmart209First activity
asked in Accounts & Services

receipt

I need to obtain a copy of my receipts for my I watch and iPad..I have spoken to customer service and was told to go I to store to pick up but the store could not print as the item were purchased in 2019 

1
gramps28
Pillar
1 year ago
K
KLongFirst activity
posted in Accounts & Services

Inability to forward Gmail emails to Tmobile as text message

For many years I was able to forward my gmail mails to my SprintPcs account as a text message. I would receive them promptly and with an audio notification. This is critical to my work. Now that I have been transferred to TMobile I can no longer do so. If I do a test email from my gmail account to TMobile, I get a text notification, but it takes a very long time to receive it, which kills my business.  I have tried changing my gmail account from automatically forwarding messages to Sprint cellphone@messaging.sprintpcs.com to mycellphone@tmomail.net for Tmobile, yet I am not receiving the verification code as a text on my phone. I have tried resending the verification code from my gmail account to TMobile several times with no luck. Please help!  Please don’t tell me I must change cell carriers as this feature is critical to my business and has been for almost a decade.

1
D
10 months ago
A
AdraBFirst activity
asked in Accounts & Services

how to change my account to my husbands?

Hello. I have been using T-mobile for a few months now, and now that I'm married, I want to put my line onto my husband's tmobile plan. The thing is, we're in different states at the moment, but he sent me all of his information to transfer it. I just don't really know how, though. I want to keep my number as well. Do I need to go in store for this? Does he have to be in person with me, or since I already have a number and all, can I just do it online? If I can do it without going in person, that would be great. 

1
gramps28
Pillar
1 year ago
H
HeidyHelper Level 1
asked in Accounts & Services

Why Sprint why?

Going back to Att T-Mobile couldn’t upgrade anything for me for a reason that still hasn’t been answered…says computer down. They didn’t even know my phone number and they’re my phone company then just being passed to a phone number not even a transfer? 

1
gramps28
Pillar
11 months ago
zvornik2022
zvornik2022First activity
posted in Accounts & Services

check my calls

How i can check incoming and outgoing calls on my number

1
F
Pillar
1 year ago
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LemmasFirst activity
asked in Accounts & Services

Why are the "add-ons" different prices for the 6 different lines in my account?

I have 6 lines in my account the add-ons are all different options and pricing for each one. I am trying to figure out why the discrepancy?3 have Unlimited data and Mobile Hotspot for FREE1 has SC 6GB Data & SMHS for $151 has just the 4GB High-Speed Data for FREE1 doesn’t have any options for add-onsWhy aren’t they all the same?

1
gramps28
Pillar
11 months ago
D
DsammonsIIFirst activity
asked in Accounts & Services

T Mobile did not honor agreement

In March, I signed up for Magenta 55 + with two free phones. I was asked if I wanted to try home internet for a 15 day trial period. Long story short, this has been the worst experience I have ever had. They ended up sending me two home internet gateways and started charging me for both of them although I requested only 1. They also told me later that they couldn’t honor the free phone promotion even though I have a copy of a chat from one of their employees saying they were free. I was told that there wasn’t a promotion period. To date, I have made 15 calls, countless chats and visiting the store 4 times to no avail.

1
L
7 months ago
J
JDS93551First activity
posted in Accounts & Services

Sprint phone Buyout not honored.

Per Sprint Flex Lease agreementExpectation: Pay for your phone in monthly installments and after 18 months, you can upgrade to a new device or continue paying for 6 more months to own your device. I have had my phone for more than two years. I have contacted Sprint and T-Mobile more than five times regarding this issue, I have had T-Mobile’s reps including a supervisor get mad at me because I am refusing to upgrade my phone… I own this phone and have been told that the system was fixed now I don’t have service... I will give you the $30 for a phone that I own and then go get service from a new carrier later today,I am in the process of filing a complaint. If you go over my records, you will see that I am due a refund of more than $300. 

1
gramps28
Pillar
11 months ago
R
RedFireFirst activity
asked in Accounts & Services

Device Summary Page Old Device

HI - Can anyone here provide advice on how to obtain a device summary page that lists an old device you’re no longer using? My old Note 8 just got damaged and I need a device summary page for the claim I am trying to submit with a 3rd party that might be able to reimburse me for some of the new phone I had to buy.  I’ve had no luck thus far. TIA!

1
syaoran
Pillar
1 year ago
S
ShermFirst activity
posted in Accounts & Services

promotion tmobile trying to redeem

I can't find how to redeem

1
T
11 months ago
U
Username2345First activity
asked in Accounts & Services

Overseas Customer Support

The overseas reps need better training.  I’ve been with Tmobile for a very long time and have 7 lines.  I’ve never experienced such a mess with customer support.  Explained my issue 4 times to 4 different people over the course of an hour and was finally transferred to a manager, who I coached to get me the right plan.  Manager was also an overseas rep.  None of the 4 people could fully understood what I was looking for nor could they provide a solution that solved my problem.  I ended up having to research and provide solutions for them.  I also asked for a manager multiple times but was kept from speaking with someone until I stopped being so friendly.  My issues:Why did we receive $54 of fees for international calling? I need to call to and from Ireland without paying per minute for one week for a single line. Two concerns, 1 hour.  Every rep offered stateside calling, which only solved outgoing calls from the US to Ireland.  They all repeated what I said every time back to me but i

1
syaoran
Pillar
11 months ago
Q
Que_Sera_Sera _No_MoreFirst activity
posted in Accounts & Services

Assurant Return Scam

After reading many alarming Assurant issues posted, I decided to mail my 3-month-old new Galaxy Z Flip 4 that had an eighty percent bleed on the screen via UPS (tracking, signature, ins, about $75 out of pocket). You see where this is going, right? $611.99 was added to my monthly invoice after two months from mailing the POS phone to Assurant. Of course, I was told it had been received and scanned in more than once leading up to this - I even had the date confirmed! Bottom Line, Do Not purchase your phone from T-mobile, instead get it from the manufacturer. A T-mobile supervisor ultimately said the mechanical failure (bleed at the crease) was not in his book and Assurant must consider it as a damage claim. I paid $1k cash for this phone at a nearby T-Mobile store and ended up with a refurbished, locked rplcmt after paying a $150 deductible. Oh, let’s not forget the $611.99 placed on my bill two months after sending in my useless brand new phone that I couldn’t even wipe. Can I feel the

1
Q
11 months ago
M
MEMYSELFFirst activity
asked in Accounts & Services

WHAT DOES THIS MEAN

Pending Change02/26/2024A rate plan or service change is pending for Multiple Lines

1
gramps28
Pillar
11 months ago
H
HcieFirst activity
asked in Accounts & Services

suspending one line.

How do I suspend one line on my family plan. 

1
syaoran
Pillar
11 months ago
G
Geoandnancy1979First activity
asked in Accounts & Services

Combining accounts.

Is it possible to add one phone line on one account to another account with 2 lines?  Over 55.

1
gramps28
Pillar
10 months ago
J
judyc0913First activity
asked in Accounts & Services

help

Why do I need a password to retrieve my voicemails and where do I find my phone password

1
gramps28
Pillar
11 months ago
Z
ZabbarsinghFirst activity
asked in Accounts & Services

TMobile customer care -

I am unable to cancel Paramount+ and Apple TV+ that were added automatically when I switched to Magenta plan. Now I am unable to remove these. Have been trying to call TMobile support and seems like Tmo has gone the way of Comcast. Cannot get anyone on the line, have been waiting for more than 30 minutes.

1
syaoran
Pillar
11 months ago
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