Accounts & Services

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  • 5,277 Discussions
  • 19,609 Replies

5277 Discussions

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BoogerFirst activity
asked in Accounts & Services

DENIED ACCOUNT ACCESS WITH DESKTOP

Hello.Cannot seem to access Tmobile from my desktop.  I have tried chatting via my cell phone, they didnot help.  I have cleared cache/data. I have tried Google & Edge.   What is the problem.  It is very odd that I cannot go to my account to review/print out a bill or look at other plan options.

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1 month ago
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netjake1First activity
asked in Accounts & Services

Blocking specific number from calling

We just signed up for TMobile yesterday and enrolled in Family Allowance. I want to set it up for that specific people cannot call / text my son. How can I do this without blocking everyone?  Thanks! 

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14 days ago
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SouthPhillyPTFirst activity
asked in Accounts & Services

Unlimited 1 Hour In-Flight Sessions

When using the unlimited 1 hour in-flight WiFi on a flight longer than 1 hour, does this mean I will be able to log back in after every hour of WiFi usage unlimited times? Thanks for the clarification. 

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syaoran
Pillar
1 month ago
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abacoFirst activity
asked in Accounts & Services

Netflix

I have the free version of Netflix on my tv. how do i watch it on my desk top computer? 

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4 months ago
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NA96First activity
asked in Accounts & Services

No services after payment

I have refilled my prepaid account today. It has been more than 2hours and the order has been processed but I am unable to get the services? Why? 

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1 year ago
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AverageJoeFirst activity
posted in Accounts & Services

Unauthorized phone number set up.

T-mobile created a new phone number using my name even though they were told it was not me.  In the ensuing months they have sent bills, after numerous calls was told that they set up fraud investigations all with no resolution.  Will be cancelling all of my true accounts and making sure all of my social media contacts know of my experience.

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27 days ago
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Formerly SprintFirst activity
asked in Accounts & Services

Sprint bills

Is there a way to print old Sprint bills?

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syaoran
Pillar
1 month ago
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jim1348First activity
asked in Accounts & Services

Have T-Mobile? Your 5G Service Is About To Get Much Faster

Does anybody on here happen to know how this project is coming or when it will be completed?https://www.digitaltrends.com/mobile/your-t-mobile-5g-service-is-about-to-get-a-big-performance-boost/

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J
23 days ago
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msdruryFirst activity
asked in Accounts & Services

Regular voicemail

How do I use/access regular (NOT visual voicemail) on my S21Ultra?

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M
6 days ago
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jcb999First activity
asked in Accounts & Services

Family Allowance: Won't let me remove a time restriction

I’ve been trying to REMOVE the time restrictions for over a month via the Tmobile website.  It refuses to complete the removal.  Does anybody have a procedure? Thanks, J

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J
2 months ago
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LenkFirst activity
asked in Accounts & Services

sirius in vehicle

Can I register Sirius to my vehicle for direct listening?

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L
1 month ago
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Zetsu2012First activity
asked in Accounts & Services

JOD 50 percent

Is there any way I can make an extra payment to 50 percent or more and then upgrade? I don't want to pay the whole lease amount to upgrade. Like... the remaining balance of a 189 lease is 126. An estimate amount to 50 percent or more is about 33 dollars.

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Z
2 months ago
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Matt4112First activity
asked in Accounts & Services

How can I leave positive feedback for a rep?

Hey there -  I have made at least a dozen calls to fix an issue I was having with my monthly bills. I was about to quit service, but I had a rep FINALLY able to fix my issue permanently. Is there any way I can leave a positive review for her? She was fantastic and I don’t ever want to talk to another rep. -M

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19 days ago
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elle_emmeFirst activity
asked in Accounts & Services

Excellent Customer Service at 3501 Geary Blvd in San Francisco

I would like to compliment Angelique, who helped me upgrade phones today. She was attentive to detail, kind, thoughtful, and went out of her way for each and every customer she came in contact with. Everyone knows how long it takes to switch phones but the time went quickly and she was pleasant throughout. Whatever you are paying her, please feel free to double it. I hope that someone can pass this compliment on to her and let her know she made my day!

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syaoran
Pillar
15 days ago
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MaliyanicoleFirst activity
posted in Accounts & Services

Customer Service

Hello,My customer service representative, Ronnah, was absolutely amazing! Ronnah helped me with activating my syncup drive that was synced to my old account. I did not know if I was being helpful with explain what the situation was but Ronnah did not show any frustration and had amazing communication. Ronnah was very professional and assisted me with my issue and in the end helped me resolve the problem very quickly. I am very grateful that there are still customer services representatives that are still so very kind and caring. I wanted to do a personal recognition through a survey, however, Ronnah let me know that surveys are randomly sent out. So this was my next best option. Again, thank you Ronnah! I really appreciate you!  ❤️

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1 month ago
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magenta6998398Novice
asked in Accounts & Services

I'm being double charged

I'm being charged for two lines and have been for months when I only have one. I have called multiple times to request this be fixed and it never has been. Now my account is locked because I lost my phone and I’m hoping to get this resolved prior to reinstating my account. Can someone please, please actually help me with this?

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13 days ago
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josematbFirst activity
asked in Accounts & Services

Reimbursement from only one phone

Good afternoon.  I recently transferred five lines to T-Mobile and submitted the information from all of them (keep and switch) but only received the reimbursement of one line.  What am I doing wrong? Thanks,Jose

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J
16 days ago
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WaitingstillFirst activity
asked in Accounts & Services

T Mobile is stealing my phone number

I am so angry right now I could come right thru this screen! My friend Bob asked me to join him at T mobile for a promotion for seniors and then he would get a free phone.I left Metro PCS/T mobile with my phone number I’ve had for years and got on his account. However, he only made me an add-on and I have no primary powers. In addition to joining their service, I purchased a Galaxy S21+ for $1000.It pains me to say, Bob passed on Valentines Day of this year. And because I didn’t have the forethought, while I was holding his hand as he was dying in the hospital, to ask him his PIN number as primary phone account holder, T Mobile refuses to release to me my phone number. They didn’t issue me this number, I came there with this number and as anyone reading this knows your phone number is everything.  Your bank, credit cards, Amazon, Netflix, gaming, friends, work and family. Which also leaves the $1000 phone I purchased locked and unusable.  I even offered to reconnect the phones, even th

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13 days ago
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randyfantasticFirst activity
asked in Accounts & Services

Why can't I buy something for sale at TMobile

Trying to buy a phone, I get an error message AND THERE IS NO WAY TO GET ANY HELP!!! And don’t tell me to use a different browser or clear my cache, I’m sick of hearing it!! This isn’t the probem!! I can’t imagine the amount of disappointed  consumers there are, not to mention the loss of customers. No one at TMobile seems to care, so, I will take my money elsewhere. This is the worst online experience I have ever had!

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3 months ago
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animeangelusNovice
asked in Accounts & Services

3rd party account won't verify account owner

Legacy 3rd party employee discount account, began with sprint. I've called several times and gone into stores and nobody can give me admin access to my account. I need to update my information but I have to call or go in and jump through hoops in order to get anything done since it won't verify my account. I've tried pin and social security number verification. I can't access my own account at work for security purposes.

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24 days ago
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tifftbFirst activity
asked in Accounts & Services

Keep and Switch Card help

Can someone please help, I am panicked. I had $316 on my keep and switch card and I transfered $311 from my venmo to the card. Venmo says transfer complete, and the prepaid card says balance $5.48 as if they sent that money to venmo. So $600 is missing in action. I have no idea who to call or what to do? Has anyone else tried to transfer money to this card and this happen? 

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5 days ago
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JillRRFirst activity
asked in Accounts & Services

Referal

I have the home internet and was told I can do the referral program but once the email was sent and I tried to log into to do it guess what if you only have the internet you can’t do the referral program.  That is not right at all.   Everyone needs to know this ……...When I called I have one person saying yes and then next person saying NO!    Won’t refer anyone else now.   :(

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J
1 month ago
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AmyRFirst activity
asked in Accounts & Services

In Network Data

I was wondering what In Network Data means? and why it looks like i’m using Data when i’m at home or somewhere else there is WIFI? I thought if you were in a WiFi area then it didn’t use Data? 

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2 months ago
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yhaddadFirst activity
asked in Accounts & Services

Intetnational calls

Why making international calls from Tmobile line is really so bad !!! , very poor quality it seems they are using a very poor 3rd parties International gateways 

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9 days ago
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pier797979Novice
asked in Accounts & Services

call

i have plan to call international but it wont let me why what do i need to do  

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syaoran
Pillar
7 days ago
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