Accounts & Services

Ask about your plan, added features or offers

  • 5,277 Discussions
  • 19,613 Replies

5277 Discussions

M
magenta10620582First activity
asked in Accounts & Services

Test drive not activating

I finally decided to try out the testdrive. I inserted the sim and charged it i get green signal. When i connect to the hotspot i get a popup i click lets go and nothing happens. Help please

1
tmo_ian
Community Manager
3 years ago
M
magenta9836134Learner
asked in Accounts & Services

If I switch from Magenta to Magenta plus will I lose free lines

Hi Everyone, We currently have ten lines, an iPad, and a hotspot with T-Mobile. All the lines are on the Magenta Plan (except the hotspot, of course). We were fortunate that we switched from AT&T to T-Mobile during the holidays, so not only did we get the 3rd line on us promotion, but we also snagged a Magenta Friday free line. So every month we receive the $40 autopay discount and then two $30 free line discounts. ($100 total) I have been considering switching to the Magenta Plus for many various reasons based on the way our family uses our phones. My only concern is that I will lose my free lines. $60 per mo. is a big chunk to lose. I wans't sure where to find the "fine print" for these deals. Thanks in advance for your help.Unrelated to the question, we have been thrilled with T-Mobile since we switched. AT&T was good, but we're paying as much for ten lines and two devices with T-Mobile as we were for seven lines with AT&T. Our service has been just as good, if not even

3
M
3 years ago
M
magenta7196670First activity
asked in Accounts & Services

I need to chat with a customer representative or I will have to terminate my service

Hi,I'm unable to talk on the phone right now, due to a throat operation. I need to chat with somebody why my phone number is still being charged full, even though the line was suspended by me.Can you please contact me via email? Or tell me an option to chat with you via text? If that is not possible, I will have to terminate my service. (I'm currently out of the country and am not even using it, yet getting charged for it every month and due to a screw up on your side, my phone should have been suspended and paused months ago, this is costing me a lot of money)Please do not suggest that I use a phone number to call in or have somebody call on my behalf, I don't have anybody that can call for me and it feels insulting to my condition.Please contact me here or better on to discuss this further.It is really frustrating to not get support.

5
M
3 years ago
N
nimbooFirst activity
asked in Accounts & Services

Trying to purchase phone and receiving "We're sorry, this service isn't available right now" error

I am attempting to purchase the Motorola Moto G7 Power phone from the T-Mobile website. It shows up as being in stock and available for purchase, but as soon as I go to the page while logged into my account, I receive an error message stating "We're sorry, this service isn't available right now. Please try again later." When browsing to the page in an incognito browser window (and not logged into my account) it seems to let me proceed. But obviously I would like this phone to be connected to my account and current plan, so I need to be logged in for this transaction. What exactly is happening here? Is it some kind of internal server error? Or is my account just preventing me from upgrading my phone for some reason? For the record I currently have an HTC Desire 530 and the $30/month prepaid plan. Thanks for your help!

4
N
3 years ago
L
lancekromanceFirst activity
asked in Accounts & Services

Swapping SIM between 2 phones

If I buy an unlocked phone will I be able to use my current phone as well as the new one by just switching SIM card ? Both phones have the same size SIM card. I want to use my old phone when I am in areas where it may get damaged etc.   Old=Samsung S7    New = Moto G7

3
L
3 years ago
N
naimmalik357First activity
asked in Accounts & Services

UPS says it delivered my package but I didn’t receive it

So basically I upgraded my iPhone 8 to a iPhone 11 this past weekend during quarantine because why not? However ups says it delivered my package and I didn’t receive it! I live in a apartment building and I usually receive my packages with no problem at all. When I usually order from ups it says my whole address however this time it just said my name city and zip code even though I made sure to put the information in, can someone help?

2
A
3 years ago
M
magenta5406089First activity
asked in Accounts & Services

LTE data not working but Wi-Fi is working.

Hello,On my Oneplus One phone, the LTE data does not work and shows an exclamation mark when I turn mobile data on. It requires me to login to t-mobile. When I click to log into t-mobile I am redirected to u.web2go.com/upsell, and I am told I do not have a data plan. However, I do have a data plan, set to unlimited 4g data. I am able to browse t-mobile website, but no other website loads for me. What steps can I take to resolve this?Thanks,Scott

4
M
3 years ago
P
paninipressFirst activity
asked in Accounts & Services

Transferring phone number from postpaid to prepaid

I've been on the phone with T-mobile for over one week and have not gotten a result yet. I recently left my employer and want to keep the phone number. I was on a business postpaid line and have bought a prepaid SIM. I have tried many times to transfer my number to my temporary prepaid sim/phone but haven't been able to. I keep getting transferred to multiple T-mobile departments who 'successfully' port the number yet, there is no change. Has this happened to anyone else? What's the resolution here?

2
tmo_mike_c
Community Manager
3 years ago
M
magenta9890542First activity
asked in Accounts & Services

Switching between prepaid plans?

Okay I'm running a little low on data, so I was wondering if I can switch between Simply Prepaid to TMobile ONE prepaid in the middle of a cycle by calling in, and if I can change it back to Simply Prepaid before the next cycle gets billed, I don't mind paying the extra $20 for 2/3 weeks. Just wondering if I can change around. Thanks!

5
M
4 years ago
M
magenta10618124First activity
asked in Accounts & Services

How long do i need to be off tmobile to qualify for their new customer deals?

I've been with tmobile for over 15 years and do not need/want to add a line to qualify for the BOGO deals.  i've been shopping for other carriers and found some nice offers.  I'm planning to switch but am not sure if i should sign a longer term contract for their offers.  How long do i need to be away from tmobile to qualify for their BOGO deals for new customers?  

4
tmo_mike_c
Community Manager
4 years ago
J
johanan3783First activity
asked in Accounts & Services

Is there any way for the account holder to get a log of internet history?

Is there any way for the account holder to get a log of internet history?

5
A
4 years ago
M
magenta10617415First activity
asked in Accounts & Services

how do i connect my samsung s20 phone to my stereo system?

i am trying to connect my samsung s20 to my home stereo to play pandora through the households main speaker system. the stereo is an older system, so wireless or bluetooth technology isn't available. is there a speaker cord that i can buy to connect my phone to the stereo? thanks

4
syaoran
Pillar
4 years ago
S
salilkFirst activity
asked in Accounts & Services

Prepaid PIN

I recently switched from TMobile and need the prepaid PIN for the transfer. My phone is not working so cannot call the customer care number to change it.Is there a way to change it by email or some other way ? - Salil.

2
tmo_mike_c
Community Manager
4 years ago
K
krismeisterFirst activity
asked in Accounts & Services

Prorate Final Bill?

Hi, I'm having difficulty finding some information.If I change carriers and cancel my T-Mobile service, will T-Mobile prorate the final bill? If YES: Can someone link to the service agreement which specifies this?Thanks!Kris

8
M
4 years ago
M
magenta10616297First activity
asked in Accounts & Services

External IP address registered to VPN proxy company?

I use my TMO Prepaid Data plan in a LTE router for backup Internet service at my home. It connects to the same cell on the same tower every time. Recently, when doing a Speedtest, the service provider shows as DataCamp Limited or Web2Objects LLC instead of T-Mobile. AFAIK, these are VPN proxy IP addresses. The Datacamp IP shows up as downtown Manhattan, the Web2Objects in Brooklyn, NY. My LTE connection is to T-Mobile Cell ID 13034502 on LTE Band 12T-Mobile Cell ID 13034502, LTE Band 1. The Tower eNB ID= 50916, [310, 260, 23022] Latitude: 40.759268, Longitude: -74.695283. DataCamp Limited is a UK company. I have had no success attempting to contact them. I wouldn't think they would want me using their resources and I don't want to either. What to do?

5
tmo_mike_c
Community Manager
4 years ago
W
wizzard2k2First activity
asked in Accounts & Services

why are some calls getting 'bounced' (busy signal) or just going straight to voice-mail

this problem is very perplexing. some people who call are getting a busy signal, some go straight to voicemail, but then some get through. no rhyme or reason as to when it happens or where I am. last time it happened, there were no external connections (bluetooth or wifi). I tried calling tech support - failed to get through.

2
tmo_mike_c
Community Manager
4 years ago
M
magenta9531025First activity
asked in Accounts & Services

pin number

how  do I find my pin number

3
P
4 years ago
M
magenta2480034First activity
asked in Accounts & Services

Block texts to previous owner of my number

I continue to get texts to one certain person and I'm certain it is the person who previously owned the number associated with my Tablet.  It's annoying and I'd like to find a way to block/stop these texts.  Is there a simple way? Is there an APP? HELP!

4
M
4 years ago
M
magenta10501218First activity
asked in Accounts & Services

Is 611 free to call internationally?

I am out of the country and have my prepaid with me. I would like to know if I’d get charged (internationally) for calling 611 to refill my phone With the refill card I have? Or is there any other way I can refill my phone beside credit or debit card. Thanks

5
C
4 years ago
F
fariasyannaFirst activity
asked in Accounts & Services

Simply prepaid, what happens if I don't pay?

What happens if I don't refill my simply prepaid plan? I've been trying to put it on pause because I needed to travel but the support is being extremely unresponsive. I will stop paying it since they can't help me.

2
tmo_mike_c
Community Manager
4 years ago
M
magenta6184902First activity
published in Accounts & Services

I just recived my new phone in the mail today. I need to know hiw do i register my existing phone number to the new phone and sim card. As this sim card is a different size than the one in my old phone.

Need guidance on activating new phone and new sim.....to an existing number.

15242
A
4 years ago
M
magenta1508319First activity
asked in Accounts & Services

Missing Contacts

Help! All of my contacts are suddenly gone! How do I get them back?

4
M
4 years ago
M
magenta9492909First activity
asked in Accounts & Services

Another possible fraud alert

I just received a text stating:primary number has been updated to ********** (voided out to protect my phone number)and that number will begin receiving all account notifications, This number will no longer receive account notifications but will continue to receive other notifications from T mobile. If unauthorized please call 1-800-937-8997 or dial 611 from a T mobile phone. I do not have a T mobile account and the number matches the one given in this thread: Fraud?

3
M
4 years ago
M
magenta10614526First activity
asked in Accounts & Services

Continuous Redial

Does T Mobile have a continuous redial feature for when you can’t get through to a busy line?

2
tmo_mike_c
Community Manager
4 years ago
M
magenta8651314First activity
asked in Accounts & Services

deactivating a line

how do I deactivate a line

3
gramps28
Pillar
4 years ago
25,573
Topics
103,210
Replies
1,292,435
Members

New badge winners

Show all badges
Terms & Conditions