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tmobile usage details is missing

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J
Userlevel 1

I used the codes they provided you...and the minutes/ data they claim Ive used to today is the same amount that was current as of Feb 2!!! Don't bother...totally useless

 

 

Desire453

It’s is because of the new iPhone settings. They encrypt messages and this will not show up on your bill, especially on Wi-Fi. You can turn this of by going to settings -> messages ->and then iMessages and turn it off. You can text IPhone to Iphone with only Wi-Fi and no network when it’s on.

J
Userlevel 2
Badge +1

Deleted 

F
Rank
Userlevel 7
Badge +16

depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time.

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
gramps28
Rank
Userlevel 7
Badge +14

I have seen a Mod post on this board in a few months.

I used to flag the posts so the mods would see them for screen name changes.

J
Userlevel 2
Badge +1

depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time.

I have seen a Mod post on this board in a few months.

I used to flag the posts so the mods would see them for screen name changes.

Thanks for response. .

Main priority is issue with USAGE and, for me, not at all the first time have had them.

Thanks -- jerry

P

I too got the "manage data" instead of the usage overview. Problem started 4 days ago when my billing month changed. Also did the reboot on laptop, removed app, reinstalled again, everything besides break my phone. 

SOMEBODY from TMobile please respond to your customers!!!

R

my usage details is missing, nothing comes up when I click on usage.  unable to see my text or calls

I just spoke to them with no luck still. 

 

J
Userlevel 2
Badge +1

This same again... usage showing manage data.

Note: This has zero to do with WiFi calling, etc. Going to usage on web portal shows "manage data" instead as occured 3mo ago above. Something broken. Occurs on mobile and desktop PC as did last time. App seems to be missing usage selection entirely. All  fine yesterday . 

syaoran
Rank
Userlevel 7
Badge +15

Usage over WiFi Calling as one example, isn't logged, at least for Android.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!

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