my usage details is missing, nothing comes up when I click on usage. unable to see my text or calls
Best answer by HeavenM
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Userlevel 1
i’m having the same problem. Just spent 40- minutes chatting with support and they have no idea why. They told me to give it 24 hours and check back. I have been unable to see my usage details for several days.
Userlevel 1
this is what i see when i try to check usage details
Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL
Userlevel 7
+14
Mine doesn’t show because my billing cycle just ended and it will show at a later date.
Will someone from T-Mobile customer support please help to solve the problem of “no Usage Data” for months. This is the sort of problem that can steer customers away.
same here..…
how do I fix this so I can check my phone and texts numbers ?
Also noticed this, getting manage data instead of usage details, why is this?
Why is this not fixed yet Tmobile
72 hours later from fixitmistys post and usage history is still not visible.
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.
Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
Userlevel 3
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
Yes that is what I see also a screen that says (manage data)
Same here. Get page with manage data instead of usage page on both website (using mobile or desktop) and app. Worked 3 hrs ago.
Have reinstalled app as well as cleared browser cache and removed TMobile cookies.
Ps: wish I could figure out why my # appears when posting. Profile user title set and set to show in settings? Probably so simple I'm missing it.
Same here. Worked 3-4 hours ago.
Short codes are useless. I can see usage totals but when I click on detail it shows last cycle’s data.
I’m having the same problem
Yep. I am having the same problem accessing usage details here in Florida.
Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
Ive had the same problem but only this month if stops at 2/9 for some reason and my service has been so crappy
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
Well, I can see why they haven’t been forthcoming with this major news !!! I’m shopping for a new carrier.
Userlevel 7
+15
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.
Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
Have you tried using Egde or Firefox?
Edge on desktop, chrome on Android mobile as I said. Same thing. I care most about mobile and the fact that others above have seen same tells me not unique. (Also, see reviews of app).
Just a few min ago it did show usage details on mobile , and now does not again. Yesterday and for months has been ok.
cleared browser cache/cookies app cache, reinstalled app, etc exactly what was seen about 3 months ago per above.
Thanks for input.
Update: Firefox on different PC than PC with edge exactly the same. So 2 PCs, a Mobile using browser and their app all the same behavior. At least right now.
Userlevel 7
+15
Will someone from T-Mobile customer support please help to solve the problem of “no Usage Data” for months. This is the sort of problem that can steer customers away.
Reach out.to T-Mobile support then through 611 from your T-Mobile device or direct message T,-Mobile on Facebook or Twitter. This is primarily a peer help forum for customers. No one here has access to your account.
I cant see any current message or call logs since my last bill on the 2nd. This is their response yesterday.
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