my usage details is missing, nothing comes up when I click on usage. unable to see my text or calls
Best answer by HeavenM
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Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved. 😁 Doing my happy dance as I type this LOL
Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community
Why is this not fixed yet Tmobile
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
Well, I can see why they haven’t been forthcoming with this major news !!! I’m shopping for a new carrier.
my usage details is missing, nothing comes up when I click on usage. unable to see my text or calls
I just spoke to them with no luck still.
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
Ive had the same problem but only this month if stops at 2/9 for some reason and my service has been so crappy
Short codes are useless. I can see usage totals but when I click on detail it shows last cycle’s data.
Userlevel 3
72 hours later from fixitmistys post and usage history is still not visible.
I have same issue for 10 days. Finally today they give me a real answer: “ THIS SERVICE IS NOT MORE AVAILABLE IN T MOBILE”. You have to wait til cycle close , then you can check details . Anyone know what company offer this service ? Thanks !
72 hours later from fixitmistys post and usage history is still not visible.
Userlevel 1
I used the codes they provided you...and the minutes/ data they claim Ive used to today is the same amount that was current as of Feb 2!!! Don't bother...totally useless
I cant see any current message or call logs since my last bill on the 2nd. This is their response yesterday.
Userlevel 7
+15
Will someone from T-Mobile customer support please help to solve the problem of “no Usage Data” for months. This is the sort of problem that can steer customers away.
Reach out.to T-Mobile support then through 611 from your T-Mobile device or direct message T,-Mobile on Facebook or Twitter. This is primarily a peer help forum for customers. No one here has access to your account.
Will someone from T-Mobile customer support please help to solve the problem of “no Usage Data” for months. This is the sort of problem that can steer customers away.
No usage detailed information about calls or texts for TWO MONTHS. WHERE IS T-MOBILE CUSTOMER SERVICE??
Edge on desktop, chrome on Android mobile as I said. Same thing. I care most about mobile and the fact that others above have seen same tells me not unique. (Also, see reviews of app).
Just a few min ago it did show usage details on mobile , and now does not again. Yesterday and for months has been ok.
cleared browser cache/cookies app cache, reinstalled app, etc exactly what was seen about 3 months ago per above.
Thanks for input.
Update: Firefox on different PC than PC with edge exactly the same. So 2 PCs, a Mobile using browser and their app all the same behavior. At least right now.
Userlevel 7
+15
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.
Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
Have you tried using Egde or Firefox?
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems.
Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.
Userlevel 7
+15
Usage over WiFi Calling as one example, isn't logged, at least for Android.
This same again... usage showing manage data.
Note: This has zero to do with WiFi calling, etc. Going to usage on web portal shows "manage data" instead as occured 3mo ago above. Something broken. Occurs on mobile and desktop PC as did last time. App seems to be missing usage selection entirely. All fine yesterday .
It’s is because of the new iPhone settings. They encrypt messages and this will not show up on your bill, especially on Wi-Fi. You can turn this of by going to settings -> messages ->and then iMessages and turn it off. You can text IPhone to Iphone with only Wi-Fi and no network when it’s on.
I too got the "manage data" instead of the usage overview. Problem started 4 days ago when my billing month changed. Also did the reboot on laptop, removed app, reinstalled again, everything besides break my phone.
SOMEBODY from TMobile please respond to your customers!!!
Also noticed this, getting manage data instead of usage details, why is this?
Yep. I am having the same problem accessing usage details here in Florida.
I’m having the same problem
depending on how long ago you made your account your screen name is probably locked in now. there was a ongoing thread to get help changing your screen name but that thread hasnt been touched in quite some time.
I have seen a Mod post on this board in a few months.
I used to flag the posts so the mods would see them for screen name changes.
Thanks for response. .
Main priority is issue with USAGE and, for me, not at all the first time have had them.
Thanks -- jerry
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