Devices

Apple, Android, SyncUP, and more!

4073 Discussions

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TMmikeFirst activity
asked in Other Devices

5G Gateway G4AR-1 is restarting

My 5G Gateway G4AR-1 restarts around 5-6pm when I’m working.  It seems to be happening most days.Is there way to make it not restart or change the time of the restart?

0
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3 days ago
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CTDFirst activity
asked in Android

Can't receive photos from one person

Ever since we switched from Verizon, one person in my contacts list can’t send me any photos.  When she sends it, all I receive is a really long web address that begins with https://ftcontentserver.rcs.482...  When click the link, it asks me to sign in with a login and password (which I don’t know).  This only occurs with ONE contact.  I receive photos from anybody else without a problem.

3
drnewcomb
Pillar
2 days ago
1
19Missie63First activity
asked in Android

I hate RCS Texting

How to turn off RCS texting I have an android phone

1
gramps28
Pillar
3 days ago
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PellisFirst activity
asked in Apple

Trade in device problem

I traded in iphone 12 pro max 512 GB for iphone 15 pro max 256 GB in almost 100% perfect condition, no scratches, touch screen, camera and functions working normally, and it was the one I bought from AT&T, I read the conditions and the value of my phone should be $800. On April 30th, May 1st, I received a text message and email saying that T-mobile has not received my mobile and that my dating deal was May 16th. The officer said it may be in the process, it hasn't been scanned into the system, and then I called to follow up on the matter again on May 5th. The officer couldn't check where my phone was, said they couldn't check my IMEI number, but they would follow up on the matter. On May 6th, I received an email saying “Looks like there was a mix up—the make, model or memory of your quoted device doesn’t match what we received or it was damaged. We will adjust your trade-in value to $230 because of this difference. For more details, please visit the link below.”Thanks,Your T-Mobile

0
P
3 days ago
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danielL77Novice
asked in Android

Is my wife's family monitoring my text messages? Incoming Message not showing up in usage.

So, my messages on my usage show up outgoing and incoming every time I send and receive a message to, or receive from my wife. My messages to her mostly do not show up INCOMING to her number or phone, but her outgoing one’s always show up. Is someone monitoring them or what's the deal?

0
D
4 days ago
D
Dan SFirst activity
asked in SyncUP and IoT

SynchUp Login Difficulty - Unable to change default login ID

I bought a SynchUp for my daughter this morning and successfully paired it with my phone. Then I tried to configure the app on my wife’s phone. I started by logging into the app on her phone with my account and stopped mid-setup realizing that I should create a separate account for my wife.Now every time I try to log into the app on her phone it defaults to my log-in ID. I can select the “not me” option at the bottom and then use her credentials but it never allows me to change to her credentials as the default so that future app use is easier / faster. I have tried logging out using both her and my credentials, rebooting the phone, disabling cloud saves and uninstalling / reinstalling the app - my credentials remain default. Help! 

0
D
4 days ago
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KunsiFirst activity
asked in Apple

receipt

How do I view my receipt of my monthly payment?

1
gramps28
Pillar
5 days ago
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Jyoti1984First activity
posted in Android

about upgrade

How much is it for an upgrade and what will it cost today 

1
gramps28
Pillar
5 days ago
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majorwestFirst activity
posted in Other Devices

Offer for free Pixel 7a

Spoke to TMobile yesterday about adding a 3rd line to my current plan and was presented with an offer for free Google Pixel 7a when adding a line. So today, after adding the line, I’m told the 7a is out of stock and don’t know if/when the offer will return. So when did TM decide to get into the ‘bait and switch’ business?

0
M
5 days ago
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USMC MOMFirst activity
posted in Android

BILL

Ramiro A Castillo Jr. 1433 Timberlane Drive Riverside, CA 92506714. 366.0611 Dear Customer Relations Team, I am writing to express my deep dissatisfaction with the recent decision made by T-Mobile to revoke the credit I was given for a phone purchase. As a loyal customer of T-Mobile for over nine years, and previously a Sprint member, I have always valued the reliability and service provided by your company. However, the recent actions taken have left me feeling betrayed and disillusioned. As a consumer protected by the laws of California, it is my right to expect fair treatment and to hold companies accountable for their promises. Under California law, specifically the Consumer Legal Remedies Act (CLRA) (Civil Code sections 1750 et seq.), consumers are protected against unfair and deceptive business practices. The CLRA prohibits deceptive acts or practices in connection with the sale of goods or services and allows consumers to seek damages, injunctive relief, and other remedies for v

1
gramps28
Pillar
5 days ago
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MebisFirst activity
asked in SyncUP and IoT

Backup/download photos from SyncUp watch

Does anyone know how to backup or download pictures off of a T-Mobile SyncUP KIDS Watch? My son has taken a large number of pictures on his watch and I'm trying to see if there is any way to get them off in bulk.  

1
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Employee
3 days ago
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jaredgrein630First activity
asked in Apple

text messages

can I get copies of my text messages from t mobile back from october 23

1
tidbits
Pillar
6 days ago
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VirgoFirst activity
asked in Android

unable to see all text on secondary line

Unable to see or get all texts messages from secondary line some are showing. The deleted messages are not showing up as well. 

0
V
6 days ago
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ctabbererFirst activity
asked in Android

4gse Gateway

I have an nvdia shield tv streaming device that doesn’t like the 5ghz band assigned by t-mobile.  Is there a way to change it?

1
N
6 days ago
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werdnaFirst activity
asked in Apple

Google.com blocked

One of the phones on my Magenta plan has suddenly begun blocking Google.com and google searches while using mobile data, across all browsers. It allows it on WiFi. All other Google services (Google Maps, Google Play) work but not google.com or the Google search app. I removed the parental controls I had set up on it and it allows Google some of the time, but still blocks it half the time. Any suggestions here?

7
W
3 days ago
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Marcs26First activity
asked in Android

New S24 Not Able To Send or Receive Texts

We just changed our plan to Go5GPlus which kicked in this past Saturday. Since then, I have been unable to send or receive text messages with my wife and 1 of my 2 kids (changed my phone from a Gs10 to a Gs24 in the middle of the issue, which didn’t help). Seems like I can communicate with pretty much everyone else in my contacts as far as I can tell. It’s telling me that Message Blocking is active. It isn’t active. We’ve had two calls with support and had someone work on it in the store with no luck. They are supposedly trying to fix the problem, but I am not optimistic. I changed my sim card out because it was old, and the latest explanation was that Samsung and/or Google changed something which messed everything up. If that is the case, this would be a common problem, which it doesn’t seem to be. Anyone else experience this?

5
M
4 days ago
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sally72Novice
asked in Other Devices

Can I transfer the number from a standalone Apple Watch line to a new phone?

A year ago, I bought my son an Apple Watch SE which we set up with Family Setup. It has its own 10$ a month standalone plan and phone number, but now I am planning on buying him a proper phone. However, when I select add a new line and put my son’s number in, it says “Already a T-mobile customer, number can't be transferred to T-mobile. We'll provide a new phone number after your purchase complete.” I’m confused because the number is already with T-Mobile so they should be able to transfer it to a new line, but this suggests that he has to get a new phone number, which would be a massive hassle because he would need to give all his friends a new number and would lose access to many online accounts that have the old number in it. Is the website bugged and I just have to go to a store to do this, or does he really have to get a new phone number?

1
gramps28
Pillar
7 days ago
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Billy 9882First activity
asked in Android

customer service closed

This is the first time since 2008 that I have call 611 and was told they are closed. I've had T-Mobile for over a Decade and never once has this happened. I'll call late but I'd get the office in the Philippines or in India but normally where I live you get the customer service center in New Mexico. I called every number T-Mobile has from business line to the simple 611 and it told me that its closed. How is this possible? 

1
syaoran
Pillar
8 days ago
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ChannyNovice
asked in Android

adding third party purchases

How do I add third party purchases to be billed to my account? Some how it was blocked and I'm having trouble unblocking it

2
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Community Manager
7 days ago
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KarlilehNovice
asked in Android

Galaxy 4 Watch will not turn on

Broke and will not turn on. Can I get it replaced? 

0
K
8 days ago
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Nicosia73Novice
asked in Android

pin for voice mail i dont know it

I don't remember my pin for voicemail.

1
gramps28
Pillar
8 days ago
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San JaFirst activity
asked in Other Devices

Extra line to use with a tablet

If I get a tablet, can I use my extra line on the tablet, to access data?

2
S
8 days ago
K
kbassmaFirst activity
asked in Android

Buying a phone for under $100 on Amazon

Hi there!The title is more or less the question in general; what phones on Amazon are compatible with the standard T-Mobile network? I shattered my Galaxy S10 phone screen and have been looking for a replacement. I'm apart of a larger family plan with 5G coverage so if there's recommendations for that capability, that'd be great, but if there's only options for 4G LTE that's okay too. I just need something that'll let me do the basics and maybe watch youtube (lol).

6
syaoran
Pillar
8 days ago
T
ThronemnFirst activity
asked in Other Devices

LIARS ALL LIARS

I don’t know if this is the right place to put my complaint but MetroPCS every time I go to a physical store or call in or call a  store they all adding ridiculous fake charges . Each time I have my phone on record after the fist Few bait and swtches Either I go into the store or call into the store or call into the company.  thety all tell me that I’m eligible for that promotion bringing my number but when it’s time to pay something that should be only 150 all together at the most is 350 tell me so many different excuses 150 new customer or $50 sales tax or $25 Sim card and $65 activation fee. I have everything on camera.  Which worries me when I called in first three times and they got my credit card number and then soon as it’s ready to go, they say we can’t do that number because we own that number not only bummed out come to find out. It’s not the phone number because it works for the other promotions that they’re lying just the fact that they know my credit card number and they a

0
T
8 days ago
M
MGRMUMMAFirst activity
asked in Apple

WORST CUSTOMER SERVICE - TMOBILE SCAMMED ME! BUYER BEWARE!!!

This has got to be a nightmare. T-Mobile scammed me for sure. I can’t count the amount of hours that I spent trying to cancel a plan that I was scammed into.There was a promotion shown on the website that if we transferred an existing line with another carrier to T-Mobile, the phone would be free. WRONG! I went to the store in Ephrata PA, Moon faced girl was extremely rude and not helpful but her coworker did confirm the promotion and recommended doing it over the phone or online. So, we went home and reviewed the promo for A FREE phone online, called T-Mobile and got it set up. Confirmed with who set up the line that it was indeed free because we were porting another line. Bill comes and we are being charged so we called and called and called and they finally removed the charge and told us that the phone should have been free, and they would correct future bills. It was never corrected; we have been paying. I then am told on Live chat that we would receive a call back. NEVER HAPPENED.

2
gramps28
Pillar
4 days ago
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