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A dedicated space to talk about all of the things going on with T-Mobile High-Speed Internet

3060 Discussions
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belowjobsFirst activity
posted in Gateways and devices
T-Mobile Home Internet Plus TP-Link Deco Wifi 6 Mesh

I just bought a TP-Link Deco WIFI 6 mesh and it looks like the setting (Overview) page have a bug. My General setup :Router and Extender - 1st FloorRouter and Extender - 2nd floor - Connected to T-Mobile with Ethernet  As you can see here I have 10 devices connected to TP-Link via WiFi, but it shows connected Ethernet. TP-Link is on AP config. Can’t complain much as I get 500 Mbps d/l and 50 Mbps u/l. Real world steam download is 50 Mbps d/l.  

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2 years ago
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CheifFirst activity
asked in Gateways and devices
Devie Setup

I am trying to connect my Ring doorbell, Wyze cams, and child monitors they say I need the 2.4ghz connections. how can I get these connected I tried to call tech support twice now the second time the claim I am not able to split my connection even though it shows on the access portal on the computer. any one else having similar issues

1
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2 years ago
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LuigiojedaFirst activity
asked in Troubleshooting
WIFI first free month

How can I redeem T mobile free first month on their wifi service?

1
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2 years ago
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magenta3092718First activity
asked in Troubleshooting
Home Internet Gateway Dropping Service

What is going on with you T-Mobile? Service on my Gateway keeps dropping and really being a pain in my butt. It spends more time down than up.  If this is the best you can do then I will cancel my services all 4 lines. It is worse than satellite internet.My signal on the gateway has a solid 3 bars. This started about a week ago. Same thing with my Personal Cellspot for my phones. It also drops completely out. I have tried to call customer support 8 times and after 2 hours on hold it disconnects me. Last time I talked to a support person I told them and was transferred to Tech Support. I was told that the system was making updates. And he would call me or message my to see if it had improved. WELL I am still waiting. I don’t think I should be charged for this if it is down and not useable. 

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2 years ago
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MyockeyFirst activity
asked in Troubleshooting
home internet has been slow but 5g connection on phones js sufficiently fast.

For the last month maybe more our home internet has been insanely slow (3-5mbps down). But our cell phones are still getting sufficient speeds (75-125mbps down). I'm literally sitting right next to my modem and this disparity is happening. Any advice on how to correct this? We can't stream anything without poor picture quality and constant stalling.  

3
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2 years ago
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JudahmoxiecashFirst activity
asked in Troubleshooting
My Tmobile Gateway cuts off daily!

Does anyone else’s T-Mobile home internet cut off at some point each day? Ours does at least once sometimes twice daily. It is frustrating. 

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2 years ago
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rich982Rookie
posted in Troubleshooting
My experience with the new T-Mobile Home Internet (NOK5G21)

I have always used my T-Mobile router (ASUS) and T-Link modem with Spectrum service,  Speed has always been a solid 230Mbps down and 12Mbps up.  Very stable and never had any issues.  Works perfect.  Zero complaints.  Port forwarding in the router is perfect.I haver decided to cut some costs and consolidate bill payees.  I realized that TMO speeds via 4G LTE will be no where as good as spectrum, but OK with me, whereas I don’t use heavy bandwidth.  In addition, I know that 5G is on the way, thus performance would get better over time.Let’s get to the point:Got the router and was able to easily set it up via the the user interface (laptop connection)- 192.168.12.1.  No need for the mobile app.  BTW:, when you power up for first time, TMO pushes a new firmware update.  I was surprised by the very limited options in the user interface.  Only has wifi settings - nothing else.  I guess it is this way to make it very easy for users to connect.  For advanced users, a big disappointment.  (i.e

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2 years ago
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JukotaRookie
asked in Troubleshooting
Upload speeds much faster than download speeds

So I recently switched to T-Mobile Home internet since it advertises good speeds and no data caps. When I first set up the gateway, I was shocked. Speeds were blazing fast. I was consistently getting speeds between 70mbps and 170mbps. This went on for roughly 6 weeks, and then the service became completely unusable. Speeds were consistently below 1mbps and on a good day I could make it into the teens. I called customer support just about every day trying to sort things out, but got nowhere. I finally got a call from an engineer who said, "I should expect varying speeds based on my location" and closed out my case. Not a single person can tell me why everything worked so well but then tanked. I then called and had them send me a new gateway device. I set it up and speeds were again in the 60-100 range for about 2 days, and then went back to being unusable. I then started to notice that most tests showed my upload speeds to be significantly higher than my download. I also set up a fan to

15
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2 years ago
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htramFirst activity
asked in Gateways and devices
Paramount Connection

I get error code 6100 when I try to connect to Paramount Plus even though I am connected to the internet. I have rebooted all the devices involved several times. Any suggestions will be appreciated.  

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2 years ago
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Jshep512First activity
asked in Troubleshooting
wifi password

Can you use Wi-Fi without a password

1
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2 years ago
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LBC90808Rookie
asked in Troubleshooting
Why is it my 5G Internet Gateway can't work using 5G?

As I understand the connections for bands, a B connection is 4G (LTE) and the N connection would be 5G.  Whether bands using B12, B2 or B66 that primary signal is a 4G signal, right? Also, from the instructions (and T-mobile website) that primary connection ‘must’ be 4G (LTE) and only the secondary connection is 5G. As is in my case, where you get no secondary connection, you are not receiving 5G. Period.And where (again as I understand the product correctly) secondary is not primary - you are using that primary 4G signal as your main connection – the gateway will not be providing you with 5G nor 5G speeds. Hmm.Makes sense really, as the 600mHz signal only travels about 1,500 feet on average (three football fields) and low-lying trees and buildings can easily block the signal.Heck, the closest 4G tower is less than ½ mile away, and I can barely keep the Gateway connected. Again, 2 -digits in their teens at best. At 4G.The most disappointing aspect of this service has been the repeated

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2 years ago
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Plants 456First activity
asked in Troubleshooting
Security level with Ethernet connection, 5G21 Gateway

-Using ethernet cable connections to 5G21 Gateway from 2 Mac Minis, at System Prefs > Network (NtWk) > Advanced> 802.1x tab, it states for the newer Mini NO User Profile, only a box at bottom checked  for "Automatic Connection".   While the older Mini's NtWk> 802.1x> states "WPA: and my SSID name" for that gateway I'd like to know if that is WPA2-PSK (Personal) or WPA3-PSK (Personal), or the oldest version of WPA?  How can I learn this info?- Plus for the newer Mini can one create/add a profile requesting WPA2-SSID or WPA3-SSID?  Could one also add a profile for the older Mini using WPA2-Persoanal (PSK)? 

1
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2 years ago
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blueskyskiFirst activity
asked in Troubleshooting
5G Home Internet - ID Field in IP header

Is 5G T-Mobile Internet Service doing anything (changing or dropping) with the ID Field within the IP Header?   

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2 years ago
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MrgolfFirst activity
asked in Troubleshooting
Travel

Can i use the Nokia when going on Vacation to another state. Will it work?

2
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2 years ago
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gahiatennLearner
asked in Troubleshooting
Home internet gateway has no router functions?

I just received the latest gateway and as far as I can tell, it has NO router functions.Specifically, there is no way to change its IP address. Which means unless your local addresses are 192.168.12.x,you must change all of them to ..12.x!On the admin page, there is NO advanced tab where you could do whole bunch of router-related parametersincluding disable wifi radios and importantly, change its local IP address to match your LAN setup.Unless I learn otherwise, this brick (actually black tall tower, not cylinder) is going back home.Please advise...

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2 years ago
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NTOFirst activity
asked in Troubleshooting
New ARC Gateway - 4 bars - no internet - techs - no help. Any suggestion? (Don't say send back!)

New customer.  Been through absolute hell placing an order, and getting the device, then it doesn’t work.Two hours and 15 minutes on tech support calls (not counting wait for call back) out of the first four hours of ownership.Saving the further rant for direct main to main office… Anything I can try, before the return ship?

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2 years ago
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McrobFirst activity
asked in Troubleshooting
Return defective modem

i have a defective modem that i need to send back to T-Mobile. when the replacement came there was not return label in the box. when i called T-Mobile i was shuffled around and finally told that a new return label would be emailed to me. Never happened. Anyone know where to call or send the modem back - it has shown up as a charge on my bill.

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2 years ago
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lullaRookie
asked in Plans and Services
Home Internet not eligible for Emergency Broadband Benefit

So I went through the application process and got approved but now T-mobile is telling me that my home internet is not eligible for the benefit. What gives? Why have it on the page advertising it if their plan does not qualify? What does someone need to do to qualify? They are advertising that they are a part of this yet no one is having success in setting it up.

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Maria99
2 years ago
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SevenmonkeysFirst activity
asked in Troubleshooting
why does youtube not work when using tmobile home internet

YouTube is the only app that keeps buffering while using tmobile home internet. What’s the problem and how do I fix it?

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2 years ago
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goldiz627First activity
asked in Troubleshooting
5G WiFi Issues on laptops

We just got our new 5G modem today and have finished setting it up. We followed the instructions, downloaded the app via phone and set it up from there. The WiFi on the phone works great, but for our computers, the internet is not working. After clicking on the ID, it says No Internet, and even when a full set of bars appears, the internet still does not work.We had the old modem shut off and unplugged to set up the new modem, though we have the old one on now to access the internet. We moved the new modem around the house until we got at least 4 bars, but it does the same thing. What ca we do?

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2 years ago
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SanjayNFirst activity
asked in Gateways and devices
Switch Off WiFi on T-Mobile Home Internet box

The range provided by T-Mobile home internet box has been limited for my house, I was using an Orbi mesh router, this new WiFi now clashes with T-Mobile Wifi, so I was hoping to find a way to just switch off the WiFi from the T-Mobile box and just use the LAN port to give Internet to the Orbi router, which give extreme coverage over 7500 SqFt. If anyone has done this, please let me know, T-Mobile Tech was no help, waiting for a call back, else will have to cancel T-Mobile home internet.

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2 years ago
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elginherdLearner
asked in Troubleshooting
Modem Storage Overload?

My gateway has a warning message: “modem storage overload”.Is there a way of fixing that short of resetting the gateway?

23
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2 years ago
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Scottkb2000First activity
asked in Gateways and devices
How to connect eero mesh system to T-mobile gateway

I have my t-mobile gateway connected to my Eero mesh extender via ethernet...but when I look at t-mobile webpage (192.168.12.1), the network overview shows  Mesh Wi-Fi 6 System as 0 connected. How do I connect my mesh system to my gateway?

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2 years ago
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startoverFirst activity
asked in Troubleshooting
T-Mobile Home Internet setup

HiI just setup my 5G Gateway, have:1) On my admin screen, I don’t see anywhere I can change WiFi details, such as Transaction Mode, etc.I can only change name & password  Using speedtest, I am only get following test result. Is it normal?  

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2 years ago
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gregorynyssaFirst activity
asked in Plans and Services
Online account access

Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.

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2 years ago
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