International

All things related to our international coverage, partners, and features.

  • 450 Discussions
  • 1,092 Replies

450 Discussions

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Dsol1995First activity
asked in International

Unable to receive any calls in Mainland China

I went to Mainland China back in January and was unable to receive any incoming calls from the United States or anywhere else. Outbound calls worked perfectly. This wasn’t an issue in 2019 and 2020 but it seems to be an issue now. I have an iPhone 13 Pro using eSim.Does anyone have any solutions? I am going again in April and would like to resolve this before then.

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2 months ago
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OlgarepeFirst activity
asked in International

acruvar tarjeta envuonsolicitud

Compre sim pero me dice que envie 24horas antes solicitud de activación de la misma y no se donde

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7 months ago
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SAWGunner87First activity
asked in International

Anyone Know Why Calls to Ukraine Drop after 1:30seconds

Well a few Months ago I was able to text to Ukraine from USA …. But Calling Has always been Dropping after 1:30 & EVERYTIME! …. Just enough time to say a few words & cut … also the people I’m trying to text have IPhones & I have IPhone but the messages aren’t Blue & they are still green & the receipient in Ukraine doesn’t receive them …. What happened?  Customer service says I should be able to call & receive calls fine & text internationally should be always fine …. definitely not all is fine … very annoying 

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2 months ago
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OlgarepeFirst activity
asked in International

activar sim

Como activo la tarjeta sim recibida en casa

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7 months ago
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falls19First activity
asked in International

pre paid to post paid internationally

I have had the T-Mobile Prepaid Unlimited plan for years. Great plan, the problem with that now is that I am currently outside of the U.S and will be for a few months. I still need to receive calls from the U.S but my plan doesn’t allow me to receive calls from everyone, only certain people that have a certain plan. I want to switch to the T mobile essentials plan due to the fact that it allows international calling. Is it possible to switch from prepaid to postpaid while outside of the country? 

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3 months ago
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FloralFirst activity
asked in International

help

Can do text messages… I think it has to do with iMessages… 

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4 months ago
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Lynda AustinFirst activity
asked in International

Coverage Question

I will be on a cruise for 4 days, will I have roaming charges in Bahamas?  What do I need to do.  When I went to Mexico, I was covered.  

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5 months ago
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daveobriFirst activity
asked in International

Check usage of 30 Day (15GB) International Data Pass

Is it possible to check the usage of the 30 Day (15GB) International Data Pass add on so I can see what’s been used / what’s left?  Thanks!

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7 months ago
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mbueno02First activity
asked in International

International Plan for 2 and proration questions

We have several phone lines on our account.  2 of the phones will be used overseas for 10 days only (Taiwan and Philippines).  We currently have a plan that shows that data and unlimited text are included.  And it shows 25 cents per minute otherwise.   Does both phone lines need to sign up for the $35 plan if we want to use the phone like we are in the U.S.?   Meaning $35 x 2?  Is there a “family plan” for the trip?  Is the rate pro-rated if we are only gone part of the month and cancel as soon as we get back to the U.S.?   If we decide not to sign up for the international plan, can we turn off incoming and outgoing calls and just use messenger or viber to connect so that we are using purely data only?  We only need this to check kids for back in the U.S., making local calls in both Taiwan and Philippines and for using directions/map applications such as google maps.  Thank you!

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3 months ago
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ppyyFirst activity
asked in International

Internation roaming GO5GPlus 55

two questions please: Data and texting while abroadUnlimited text in 215+ countries and destinations - Included with Essentials 55+ (Current Plan)DNU3 What DNU3 means?I have Essential 55+ now . but will be traveling overseas for 2 weeks. Can I switch to the GO5GPlus55 plans for two weeks (or a month) then switch back to the Essential55+ plan? 

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3 months ago
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AndrzejACUNovice
asked in International

Which one is more expensive in Chicago for two lines?

Which one is more expensive in Chicago for twolines? - Essentials advertised for $90 / month + 3 * $5 added for paying with a credit card + taxes + fees + surcharges- Go5G Plus advertised for $150 / month + 3 * $5 added for paying with a credit card Especially when the number is to be used between the US and Europe. 

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3 months ago
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Sxml98First activity
asked in International

I ordered T-Mobile International Pass, but the ESim card totally doesn't work in China.

I ordered T-Mobile International Pass, but the ESim card totally doesn't work in China.

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7 months ago
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DrZFirst activity
asked in International

international data

I am in a country where I have GB of high-speed data. However, my hotel room does not have wireless internet so I want to tether my phone to my laptop. The T-Mobile web page on international data says I can use my 5 GB for data on my phone but I cannot share with other devices by tethering through a smartphone mobile hotspot. I want to tether my phone to my laptop through a USB cable. Is that the same as a mobile hotspot or can I do that without any extra charges?

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6 months ago
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wrkhtdkthdkFirst activity
asked in International

Port forwarding for multiple IPs

Hi, I want to set up port forwarding for my minecraft server. I put the external port and internal port correctly, in internal host I put the IPv4 of the host machine and in external host I want it to be ALL possible IPs. I can’t make multiple port forwarding rules because it gives me a port conflict error. I also dont know what to put in the service box. I tried setting up a DMZ  but it didnt change anything.

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6 months ago
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nebeeFirst activity
asked in International

Which plan ?

Hello, I want to get a phone plan for my company in the USA, I don't want data, it is enough to call and receive sms in international . Which plan would you recommend for this.

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6 months ago
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Jean1024First activity
asked in International

international roaming

Hello, I opened international roaming in the United States on September 30th. I am now in China, but I can't make calls to the United States. What's the matter? 

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7 months ago
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pina485First activity
asked in International

voicemail, wifi calling

I’m on the Go5G Plus, planning on trip overseas (Philippines) in the near future. I have conversations w/ several Tmo reps mostly from Philippines primarily because of the times I call, but then I almost always thought of a follow-up question/questions after I hung up. Tried to research on my own thru the community forum but most of the questions/answers  are from several years ago or recent ones that’s not pertinent.I need confirmations or corrections to avoid coming back to avoid gigantic phone bills: > if I leave the phone OFF, incoming calls would automatically go to voicemail and I will not get charged.?> how do I listen to my voicemail w/out incurring charges?>on W- fi calling, turn off Mobile data, Wi-fi and Wifi calling ON, calls to US are free, but if you use Wi-Fi   to call local# then I will get charged?need help and advice...

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7 months ago
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wcjfanFirst activity
asked in International

why I am no longer getting good quality of international call to Taiwan after daylight saving ended.

hi, I am no longer to get good quality of international call to Taiwan after daylight saving ended.   My usual time to call my parents in Taiwan, usually around 9p-10p( central time) in the States.    Before daylight saving time ended, I did not have issues.  But after that,  huge issues every time I tried to call.    It has been for at least 2 weeks now and did not get any better.   thanks,w.c. Jessica

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5 months ago
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MtdonagFirst activity
asked in International

SPAM phone calls created fake long distance call

A phone call from Publishers Clearing House on 11 Jan was some how turned into a long distance phone call to Kingston Jamaica total charge is $125.25 with taxes.876-467-7943We made no such call and they even tried to call back multiple times that day to run up more charges.Now the best T-Mobile wants to do is take off $50.00?What’s going on here?

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3 months ago
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Cnstory78First activity
asked in International

Time Zone resets when phone turns off, resets or updates

I have had Samsungs since maybe the 9. I have always been able to set time zone not to change and it never has reset. (This was with the 9, 10, 20, 21, 22, 23 Ultra all with another provider.) I have the S23 now from T-mobile and every time the phone goes off, restarts or updates,  I have to go back in and manually turn off automatic time zone, etc. This has obviously made me late numerous times and even cost me money for missing appointments. T-mobile can't fix and Samsung says I can drive an hour away and bring it to the store because they cannot fix issue even with remote access. Please help. Is it possible it is a T-mobile issue amd they just don't recognize it as an issue? Iam happy with T-mobile but this is archaic and quite annoying. Is there a way to test it with the Sim in another phone without doing a complete switch?

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3 months ago
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bwr_johnsonFirst activity
asked in International

Global Roaming

I am traveling to Spain next month (one week) and trying to figure out what short-term plans are available so I don’t get hit with roaming fees.  Is it easier to just purchase a pre-paid SIM when I get to Spain or can I pay T-Mobile a fixed amount for phone calls and data in advance of my trip?  My current plan is Magenta.Thanks

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3 months ago
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loukastxFirst activity
asked in International

Called ID block during international calls

Hi,When making international calls from my cell, the recipient complains that my caller ID is blocked. Does anyone know how this can be fixed? I certainly haven’t set my line to block my called ID.Thanks

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3 months ago
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Angela1234First activity
asked in International

Receiving Messages with International Number

Good afternoon, I know that to make calls and send messages it is necessary to pay, but I would like to know if with your carrier it is necessary to pay to receive messages. I am from Portugal and I am working with marketing, and I needed to get a card with an American number. The card would only be used to receive messages and manage social networks. Thank you very much, I look forward to a response.

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3 months ago
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rxmfloresFirst activity
asked in International

International Daya Pass

Hello, my question is a bit simple and probably was easy to understand for others than myself. Are the international data pass add-ons per line or for all the lines in your plan together? As in if I add on the 15 day pass, would that only apply to my phone or collectively for all the lines on my plan?

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6 months ago
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raelFirst activity
asked in International

Hot Spot in Mexico

I am traveling to Puerto Vallarta next week and have just learned that the place I am staying at does not have internet access.  I have the Magenta 55 plan and am trying to find out if I can use my phone for a hot spot.

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7 months ago
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