International

All things related to our international coverage, partners, and features.

  • 453 Discussions
  • 1,045 Replies

453 Discussions

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CRaiFirst activity
asked in International

International Pass to India

Hi I’m planning to travel for work to India next week. I’m on Magenta Max plan. I’m looking to buy 10 day pass for 35 dollars. https://www.t-mobile.com/support/plans-features/international-passesMy questions are - Can I add more data before the end of 10 days? Or I might have to compliment using an data only e-sim from 3rd party vendor? Can I get seperate bill from T-mobile for the pass? For expense reasons. My work already pays a portion of my cellphone bill so I can’t use the same bill twice for monthly & pass. While in India can I call domestic Indian cellphones/landlines using my Tmobile plan on roaming without any extra charges? Is there any way to check the data usage out of International plan portion?   

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20 days ago
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CrystalwhitehawkFirst activity
posted in International

my internet account suspended just paid bill

My bill was due March 16th I just paid it today how do I get it unspended

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1 month ago
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Dsol1995First activity
asked in International

Unable to receive any calls in Mainland China

I went to Mainland China back in January and was unable to receive any incoming calls from the United States or anywhere else. Outbound calls worked perfectly. This wasn’t an issue in 2019 and 2020 but it seems to be an issue now. I have an iPhone 13 Pro using eSim.Does anyone have any solutions? I am going again in April and would like to resolve this before then.

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2 months ago
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BwayoldmanNovice
asked in International

international data on Magenta Max 55+ plan

We have been traveling extensively over the past couple of years since we converted to T-Mobile.  One great advantage is the use of unlimited data during our travel.  Understand that calls are $.25 per minute but want to make sure the data service is available in Spain and Portugal?

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19 days ago
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SAWGunner87First activity
asked in International

Anyone Know Why Calls to Ukraine Drop after 1:30seconds

Well a few Months ago I was able to text to Ukraine from USA …. But Calling Has always been Dropping after 1:30 & EVERYTIME! …. Just enough time to say a few words & cut … also the people I’m trying to text have IPhones & I have IPhone but the messages aren’t Blue & they are still green & the receipient in Ukraine doesn’t receive them …. What happened?  Customer service says I should be able to call & receive calls fine & text internationally should be always fine …. definitely not all is fine … very annoying 

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2 months ago
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Thomas34First activity
asked in International

Gaming

Why can't my PlayStation or Xbox connect to the Internet?

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1 month ago
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falls19First activity
asked in International

pre paid to post paid internationally

I have had the T-Mobile Prepaid Unlimited plan for years. Great plan, the problem with that now is that I am currently outside of the U.S and will be for a few months. I still need to receive calls from the U.S but my plan doesn’t allow me to receive calls from everyone, only certain people that have a certain plan. I want to switch to the T mobile essentials plan due to the fact that it allows international calling. Is it possible to switch from prepaid to postpaid while outside of the country? 

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2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
posted in International

Internal T-Mobile admin account hijacked.

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

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ambassadorwarithakbar
2 months ago
ambassadorwarithakbar
ambassadorwarithakbarFirst activity
asked in International

War and peace mission

I'm the head account holder of my account and I've been trying to secure my company maga data and gateway traffic from being compromised by hacker. At this point all my calls to tec support haven't fixed the  problem and my device has 8 or 10 VM machines attached to it's IMEI witch is 352695103138427 .  At this point my organization losing a million a day .I need a CEO and a crisis team to meet me at my appt off 9400 Ranier Ace S Seattle WA 98118 to help me fix this issue also if T-Mobile wants to figure out where the breach in data coming down it's original leak starting in the UN in witch the president of UK stole a VM network from president Putin that my organization I own gifted to president Putin administration 6 years back. That same VM bank in question was developed of a Samsung Galaxy device. The company called @sonofrangerllc Twitter.The president of UK was infact in direct violation of the DMCA law . And because he not only stole the platform he  did so in public abd on socia

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ambassadorwarithakbar
2 months ago
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mbueno02First activity
asked in International

International Plan for 2 and proration questions

We have several phone lines on our account.  2 of the phones will be used overseas for 10 days only (Taiwan and Philippines).  We currently have a plan that shows that data and unlimited text are included.  And it shows 25 cents per minute otherwise.   Does both phone lines need to sign up for the $35 plan if we want to use the phone like we are in the U.S.?   Meaning $35 x 2?  Is there a “family plan” for the trip?  Is the rate pro-rated if we are only gone part of the month and cancel as soon as we get back to the U.S.?   If we decide not to sign up for the international plan, can we turn off incoming and outgoing calls and just use messenger or viber to connect so that we are using purely data only?  We only need this to check kids for back in the U.S., making local calls in both Taiwan and Philippines and for using directions/map applications such as google maps.  Thank you!

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2 months ago
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RCQ925First activity
asked in International

Traveling to Japan

I will be traveling to Japan to visit my son in the Navy for two weeks this summer.  I know  can rent the wifi hotspots at the airport or get the international SIM card.  My phone is currently locked.  I have a Samsung and went in the settings and was able to a temporary unlock for it looks like 30 days.  My question is how often can I do that?  Is the best course of action to get the international SIM card when I arrive in Japan.  Can I still make and receive calls at my number?  I have never traveled internationally, outside of Canada, so I have no experience with this, but we plan to use our phones for translating, converting money, and using Google Maps.How much is it to get coverage through T-Mobile for Japan?  What does it cover and is it worth it?  Thanks in advance!! 

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2 months ago
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xoxtina444First activity
asked in International

Phone Service in Mexico

Hello, I am traveling to Sayulita Mexico in a few days, and I want to make sure I can use my phone outside of having Wi-Fi where I am staying. How do I go about ensuring I have service to call, text, and go online when out and about? What do I need to add or do? Thank you! :) 

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2 months ago
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georgeiliadisFirst activity
asked in International

pay additional services on prepaid plan for US

I just bought a prepaid plan for US, as I will travel there for several days.I am trying to add the service of unlimited  international calls (15 $) but there is no way to make the payment us it is accepting credit cards from specific countries only and not from Greece. !Any thoughts ? 

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30 days ago
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Saro786First activity
asked in International

can i

Hello , Firstly iam in the United Kingdom England and not in the USA.I Just need a Usa mobile number that i can activate whatsapp on my cellphone in the United Kingdom.I just want to be able to recieve the one time whatsapp activation sms , so for this i will need to have Roaming activated on the e-sim so i can get a cellular Sms text.I do not want to recieve any calls and just only require just a 1 time whatsapp activation by sms.I have been trying to solve this for 1 week and had no luck , any advice will be grateful

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29 days ago
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MajorGlenn53First activity
asked in International

turn off 50 GB 30 day service

How do I turn off 15 GB / 30 day international data pass?

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12 days ago
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KeckerFirst activity
asked in International

EU Usage with Magenta Amplified

I’m confused as my T-Mobile account which says I have Magenta Amplified. Amplified is not shown or listed for EU travel. For rate information is Amplified the same as Magenta MAX?  

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11 days ago
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Jose G MuciNovice
posted in International

Roaming problems while in Curacao and Bonaire

I am roaming with my T-Mobile phones in Curacao and Bonaire. In one of the phones I only have 3G, the other one has no service. I purchased 10 day data pases for both phones

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10 days ago
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SabrinaleycoFirst activity
posted in International

Link your phone number to your T-Mobile account

Hello, Can someone help me on how I can link my number to my account enable for me to proceed. In addition, how will I know if the number is still active. 

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1 month ago
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Patteke720First activity
asked in International

International calling from the Netherlands

How much does it cost to call in trhe Netherlands for 8 days? 

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1 month ago
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pbrnmdNovice
asked in International

Unable to connect networks in kenya, need immediate help...any way to contact Tmobile online? eom

as aabove

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1 month ago
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MtdonagFirst activity
asked in International

SPAM phone calls created fake long distance call

A phone call from Publishers Clearing House on 11 Jan was some how turned into a long distance phone call to Kingston Jamaica total charge is $125.25 with taxes.876-467-7943We made no such call and they even tried to call back multiple times that day to run up more charges.Now the best T-Mobile wants to do is take off $50.00?What’s going on here?

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2 months ago
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Cnstory78First activity
asked in International

Time Zone resets when phone turns off, resets or updates

I have had Samsungs since maybe the 9. I have always been able to set time zone not to change and it never has reset. (This was with the 9, 10, 20, 21, 22, 23 Ultra all with another provider.) I have the S23 now from T-mobile and every time the phone goes off, restarts or updates,  I have to go back in and manually turn off automatic time zone, etc. This has obviously made me late numerous times and even cost me money for missing appointments. T-mobile can't fix and Samsung says I can drive an hour away and bring it to the store because they cannot fix issue even with remote access. Please help. Is it possible it is a T-mobile issue amd they just don't recognize it as an issue? Iam happy with T-mobile but this is archaic and quite annoying. Is there a way to test it with the Sim in another phone without doing a complete switch?

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2 months ago
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kokamotoFirst activity
asked in International

T-Mobile connection in Japan.

Recently my T-Mobile phone has received no signal in Japan. And I cannot receive text messages - even from T-Mobile.   It is critical that I cannot receive the verification code to log in my T-Mobile Account.  I don’t know it is because that the Soft-bank terminated 3G connection or their satellite service became out of service.   I greatly appreciate your expertise. 

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7 days ago
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Angela1234First activity
asked in International

Receiving Messages with International Number

Good afternoon, I know that to make calls and send messages it is necessary to pay, but I would like to know if with your carrier it is necessary to pay to receive messages. I am from Portugal and I am working with marketing, and I needed to get a card with an American number. The card would only be used to receive messages and manage social networks. Thank you very much, I look forward to a response.

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2 months ago
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CarolineAsksFirst activity
asked in International

International Pass

My mom is going to France. Will be getting her the $50 for 30 days International Pass. She has the ONE plan.1. I am very confused about their unlimited calling with the International Pass. Is it unlimited for normal cellular signal calling and $0.25/minute for wi-fi calling?2. If my mom calls Indonesia from France, is it part of the unlimited calling? Same thing, if someone calls her from Indonesia while she is in France?3. I am assuming calls to and from the US to France is part of the unlimited calling?4. Should my mom keep her wifi-calling turned off during her trip?5. Should my mom keep her roaming turned off during her trip?6. If my mom runs out of data before the 30 days, how do I add more?7. Any other tips for avoiding surprise charges?

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20 days ago
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