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5G21 Gateway has lost connection four times today. The power has not gone out. Usually I have to restart the gateway every 2 or 3 days because it gets real slow or looses connection. I read that these can overheat? I read some people have put an extra fan on it. That should not have to be an option. Do I need a new gateway? My T-mobile phone connection has been fine.
Hey everyone, I disabled my work computer from my internet over the weekend. I am now trying to reconnect but when I try to connect to my network my laptop says “Can’t connect to this network” and now my laptop will not show up on my Devices in the T-mobile app. I did a factory reset on my gateway and it is still not connecting. Any tips? Thanks!
Why cant I clear (reset) the Total Used Data on my hotspot?I get a pop up error message "Can't operate when connecting to network!"That doesn't make sense. If I'm not connected, I won't even be able to reach that page, which is at 192.168.0.1.The hotspot is an Alcatel linkzone 2.
I purchased a MiFi® X PRO hotspot in December 2022. At that time, the T-Mobile customer service rep told me I qualified for the promotion “UMTS Network Retirement - $200 off any BTS device” and that I’d get a $200 credit to my account. I’ve never received the credit, even after chatting with customer service at least 3 times since then.Today, a customer care representative told me that I didn’t qualify for that promotion because the hotspot is not a “BTS device”. Does anyone know whether a hotspot qualifies as a BTS device? I feel deceived!
A client had the above phone and it would not do calls in or out. It is not sold by T-Mobile, but does work on their network. The OS on the phone is not Android and it is a flip phone. When she took it back to the store, they had no idea what was wrong. It you tried to call out, the error code was “OR201FL65”. After much troubleshooting, a T-Mobile business support tech realized to was on a “text only” plan (typically for deaf people). He switched it; phone works fine now. Phones like this are sold on Amazon and elsewhere. If you get one, watch out for this.
I have a Falcon Z 917 Hotspot purchased in 2019. The battery is now dead. Would you just replace the battery, or do I need to consider a newer model? Looking at the limited doc, I see “portable”. There’s no description of that. - Is that the reason it needs a battery? Thanks
Has anyone ever been able to add this device to the ANRAN app and use it with a T-Mobile Sim card? I have a T-Mobile 500mb data plan and Sim card for security cameras, and have been able to connect to devices from three other manufacturers. But I like the loud siren and some of the other features for this ANRAN camera, and would like to use it. I have verified the MMC, MNC, and APN settings with T-Mobile, but I still can’t not get the camera to connect to the net work. The Arlo camera sold by T-Mobile is too limited and its functionality, and has some terrible reviews. I won’t even bother to demo this camera. Any help would be appreciated.
Beware of the M2000. Totally useless. Much like T-Mobile Customer Support and Technical Support. Have not had reliable service for 7 months. They don’t miss a billing cycle. They cannot define the problem. In the final analysis, they sent a third unit out yesterday. Does not work.Solution? I had to PAY to get a different Hot Spot unit. We will see how that works out.I plan to look for a new service provider.
Ok… here’s what happened. I went in to a T-mobile store here in Seattle last Friday night. I needed a new screen protector. It was a few minutes before closing, but that didn’t seem to be a problem for them. They took my phone out of the case and applied the new screen protector. There was no charge since I have the protection plan. They gave me the phone back. I didn’t inspect it, assuming it was the same but with a new screen protector. I was the last customer, and the only one there besides the two employees that were both helping me. I watched one of them apply the screen protector, remarking how easy they make it look. The other employee remarked, “We do a lot of them “. They gave me the phone back and I left. Not until I was home did I notice they had failed to put the top of the MagSafe Otterbox case on my phone, thus leaving a gap between the phone and the rest of the case. Basically, this left me with a case that didn’t function as designed. I couldn’t go back that night becau
I brought a hotspot for an upcoming trip. However the email address says the site can’t be reached.Somehow last night I was able to able to get in via another method, which I can’t recall since I’m not at home now and changed the device name. But I want to change the password or reset the device and start over again. Where do I log in??
Hello, I got signed up with Project 10 Million and got the hotspot. I know we were also eligible for discounted devices, but I am not able to find any information on how to take advantage of that offer. I got an email stating “Track your usage, manage your account, and purchase up to five discounted devices at t-mo.co/P10M.”But when I go to that link, it just takes me to my account page, with no info on discounted devices.Any advise? Thanks in advance!
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