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Other Devices

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499 Discussions

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SueLFirst activity

asked in Other Devices

T-Mobile 5G modem and Nest Wifi Router

Do I need Google Home if I just want to use the Nest wifi ROUTER with the 5g modem? Do I have to have google home if I don’t use google home for anything else? Should I see the router blinking yellow? How do I know if it’s working?

1 year ago

shortskirtFirst activity

asked in Other Devices

Can't clear the Total Used Data on my Alcatel linkzone2 hotspot

Why cant I clear (reset) the Total Used Data on my hotspot?I get a pop up error message "Can't operate when connecting to network!"That doesn't make sense. If I'm not connected, I won't even be able to reach that page, which is at 192.168.0.1.The hotspot is an Alcatel linkzone 2.

1 year ago

KAY1234First activity

asked in Other Devices

Galaxy 5 watch

How to make a call with the Galaxy 5 watch without my phone?

1 year ago

plowboyFirst activity

asked in Other Devices

Attach Reye red AX3200

Has anyone attached a Reyee AX3200 mesh router to the new t moble router?

1 year ago

dianacaswellFirst activity

asked in Other Devices

Website issues

I cannot get logged in to my account since last night. Keeps saying the site is not secure. Super easy for you guys to fix that.

1 year ago

TedETGbizFirst activity

posted in Other Devices

AGM M8 4G Rugged Flip Phone - will only do texts - no calls in or out

A client had the above phone and it would not do calls in or out. It is not sold by T-Mobile, but does work on their network. The OS on the phone is not Android and it is a flip phone. When she took it back to the store, they had no idea what was wrong. It you tried to call out, the error code was “OR201FL65”. After much troubleshooting, a T-Mobile business support tech realized to was on a “text only” plan (typically for deaf people). He switched it; phone works fine now. Phones like this are sold on Amazon and elsewhere. If you get one, watch out for this.

1 year ago

EdnnyzFirst activity

posted in Other Devices

compre tarjeta sim y no me ha llegado

Hace 10 días compre y cancele la siM card con número nuevo que necesito para mi hija y aún no me llega a mi casa . He llamado y no me dieron información solo que debía esperar.

1 year ago

Sprivett63First activity

asked in Other Devices

help with gateway wifi tower

Can I add my devices on to my wifi with my gateway but not have them showing up on the tower as each device?

1 year ago

rick2023First activity

asked in Other Devices

purchase of new device

I'm trying to buy a new cell phone, but after I put in the card details and press continue, the system screen just keeps loading and doesn't continue. Why?

1 year ago

ECONOMYGIRLFirst activity

asked in Other Devices

Poor Tmobile Internet Service at Marina

I have a boat at a marina that has Tmobile internet that I have access to, but streaming my Amazon Fire Stick, it keeps buffering. What can I do for better internet service? Is there something to boost it I could have on the boat?

11 months ago

LyonselectronicsFirst activity

asked in Other Devices

5g gateway

I’m trying to connect a Netgear AC750 wifi extender model: EX3700.On the Netgear device there is a WPS button. You should be able to press that then a similar WPS button on the router for them to connect but there isn’t one. Is there a WPS option hidden somewhere?

1 year ago

Heavymetal1212First activity

asked in Other Devices

T Mobile Gateway

Have been using for about a year w/o any problems. Lately, pausing, buffering more and more. Now I can sign in on any of my devices. Only my PC which is ethernet cabled.Any help will be appreciated greatly.Thank you in advance

11 months ago

dld789First activity

asked in Other Devices

Is 4G Falcon Z 917 Hotspot still good for future use?

I have a Falcon Z 917 Hotspot purchased in 2019. The battery is now dead. Would you just replace the battery, or do I need to consider a newer model? Looking at the limited doc, I see “portable”. There’s no description of that. - Is that the reason it needs a battery? Thanks

1 year ago

Sveris1Rookie

asked in Other Devices

ANRAN 4g Security Camera

Has anyone ever been able to add this device to the ANRAN app and use it with a T-Mobile Sim card? I have a T-Mobile 500mb data plan and Sim card for security cameras, and have been able to connect to devices from three other manufacturers. But I like the loud siren and some of the other features for this ANRAN camera, and would like to use it. I have verified the MMC, MNC, and APN settings with T-Mobile, but I still can’t not get the camera to connect to the net work. The Arlo camera sold by T-Mobile is too limited and its functionality, and has some terrible reviews. I won’t even bother to demo this camera. Any help would be appreciated.

1 year ago

ljs22First activity

asked in Other Devices

Can I use an outlet surge protector with the KVD 21 modem?

I believe I read that you need to plug the modem directly into an outlet, but can the outlet itself have a surge protector? Thanks.

1 year ago

Jowanda1012First activity

asked in Other Devices

Cancel Mobile Hot Spot Service Only

I recently moved to a much more congested area in another state near a big city. I need to cancel my Mobile Hot spot because it seldom works without significant buffering or drop-outs. I also have T-Mobile cell phone service which works OK. How do I do this? I currently have a device balance of $119 which I’m willing to pay to simply cancel the subscription plan.Thanks for any help anyone can give...frustrated!

11 months ago

jeremy1017First activity

asked in Other Devices

UPnP issues

I was told this Wi-Fi would work really well for Xbox live. So far, I can’t get it to stop lagging. What are my options?

1 year ago

mamajoFirst activity

asked in Other Devices

Remote security

will the Tmobile sim card work in any lte security camera?

1 year ago

gred1108First activity

posted in Other Devices

M2000 and Customer Service

Beware of the M2000. Totally useless. Much like T-Mobile Customer Support and Technical Support. Have not had reliable service for 7 months. They don’t miss a billing cycle. They cannot define the problem. In the final analysis, they sent a third unit out yesterday. Does not work.Solution? I had to PAY to get a different Hot Spot unit. We will see how that works out.I plan to look for a new service provider.

1 year ago

PerplexedFirst activity

asked in Other Devices

What do you think?

Ok… here’s what happened. I went in to a T-mobile store here in Seattle last Friday night. I needed a new screen protector. It was a few minutes before closing, but that didn’t seem to be a problem for them. They took my phone out of the case and applied the new screen protector. There was no charge since I have the protection plan. They gave me the phone back. I didn’t inspect it, assuming it was the same but with a new screen protector. I was the last customer, and the only one there besides the two employees that were both helping me. I watched one of them apply the screen protector, remarking how easy they make it look. The other employee remarked, “We do a lot of them “. They gave me the phone back and I left. Not until I was home did I notice they had failed to put the top of the MagSafe Otterbox case on my phone, thus leaving a gap between the phone and the rest of the case. Basically, this left me with a case that didn’t function as designed. I couldn’t go back that night becau

1 year ago

DPrettty1First activity

asked in Other Devices

Basic HELP

Trying to connect my laptop to new tmobile router Where is the network security key located?

1 year ago

BxJuiceFirst activity

asked in Other Devices

Hotspot issues

I brought a hotspot for an upcoming trip. However the email address says the site can’t be reached.Somehow last night I was able to able to get in via another method, which I can’t recall since I’m not at home now and changed the device name. But I want to change the password or reset the device and start over again. Where do I log in??

1 year ago

BVBFirst activity

asked in Other Devices

Project 10 Million Device Discount

Hello, I got signed up with Project 10 Million and got the hotspot. I know we were also eligible for discounted devices, but I am not able to find any information on how to take advantage of that offer. I got an email stating “Track your usage, manage your account, and purchase up to five discounted devices at t-mo.co/P10M.”But when I go to that link, it just takes me to my account page, with no info on discounted devices.Any advise? Thanks in advance!

1 year ago

Wayne1222First activity

asked in Other Devices

hopspot

Why is my t mobile hotspot saying no signal?

1 year ago

edreauxFirst activity

asked in Other Devices

wyze camera uses 2.4G wifi - TMO router combines 5 & 2.5G into one SSID. How to separate?

can anyone provide clear instructions on how to separate into 2 bands 5 & 2,5?Is it difficult - am not a techie.tks much edreaux

1 year ago

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