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  • 432 Discussions
  • 1,549 Replies

432 Discussions

4
4537f5bHkFirst activity
asked in Other Devices

Sprint Kyocera DuraXTP not compatible with the TMobile network?

I’m downgrading from an iPhone to a flipphone.  TMobile Team of Experts told me the Kyocera DuraXTP E4281 would be compatible with the TMobile network. So, I bought two.  After several hours across several days, no one at Sprint, TMobile, my local TMobile store or Kyocera can tell me now, if or how the phone can be used on the TMobile/Sprint System.Apparently the DuraXTP doesnt have an IMEI. It has a DEC #, that Kyocera says is used instead of an IMEI. Both Sprint and TMobile say it has to be an IMEI and don’t know what to do with a DEC #.This confuses the heck out of me that no one has a definitive answer. I’d like to be able to use the phones if I can straighten this out. If it’s really not possible to use the phones on the TMobile/Sprint network I’ll mail them back.Has anyone successfully used the Kyocera DuraXTP E4281 on the TMobile network?

3
A
2 years ago
F
forty5cal1911Rookie
posted in Other Devices

Nokia Home Internet Gateway - Issues list

Shoot I realized I posted this in the wrong area apologies! Mods feel free to delete as I have posted in the appropriate home internet subforum.Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9 months.So to the point of this post. Current speeds are pretty good for the rural area I’m in. 1 mile from tower as the crow flies and seeing 100 down 60 up. However, I had to totally reconfigure my home network due to the VERY limited configuration available for this gateway. Okay no worries all of that done.I understand this is a Nokia Fastmile gateway with T-Mobile specific firmware on it. I’m currently showing version  1.2003.03.0143 of the firmware. The Fastmile has configuration support for vpn passthrough as well as full bridge mode and other

7
N
2 years ago
S
SuzyQFirst activity
asked in Other Devices

VPN throttled on LTE wireless

Using 5G, hard wired or wireless getting when connecting with VPN to work. Used AnyConnect and Fortinet VPN solutions. The throttling does not happen with my other ISP. Why Is T mobile throttling the 5G connection when using VPN?

5
I
2 years ago
R
rangerrick337First activity
asked in Other Devices

Home Internet - force firmware update?

We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.  Is there anyway to trigger the update? I've heard the new update can greatly speed up the modem but don't know if that's true.

40
J
1 year ago
T
ThevdoguyFirst activity
posted in Other Devices

T-Mobile High-Speed Internet Gateway-Gray

I just received the new gray addition home internet gateway. So far, I am happy with it. Also, I’m happy to get rid of my Cox internet high priced service. A few questions though.Has anyone figured out how to change the DNS settings? I want to get away from the default Google 8.8.8.8How can you tell if it is using the 4G LTE band or if it is using the 5G band? Status says I’m connected to both but 5G is on secondary.Is their a way to force it to use 5G?

21
K
1 year ago
A
alewig16First activity
asked in Other Devices

Franklin T9 Test Drive won't connect to LTE

I received a Franklin T9 Test Drive kit yesterday.  Upon powering it up, it proceed to a message saying “WELCOME”, then almost connects to LTE, and reboots, over and over.  If the sim card is not inserted, the T9 seems to function normally, with access to web admin.  Tried resets, changing APN, removing sim card, etc.  I’d really like to get this to work! Thanks!

2
N
2 years ago
D
DogWalkerHelper Level 1
asked in Other Devices

Is there a way to force 4G network Inseego M2000

Is there a way to select or force only the 4g network on the Inseego M2000?  I’d like to test the speed and signal strength difference between the currently available 5g and 4g bands that are available inside and outside of my home. I could really use this capability/setting. I am rural and have a signal booster to help the 4g, but that does not boost the T-Mobile 5g bands inside of my house.

4
R
2 years ago
D
DogWalkerHelper Level 1
asked in Other Devices

Identifying network and band in use on Inseego MIFI m2000

On the Inseego M2000 MIFI device administration web page, on the About tab it says it is using “Technology: 5G”, but on the DIagnostics tab of that “About” panel it says “Band: N0”: there is  no such band supported by T-Mobile (N71 is the only other band I’ve seen, other than “N0”).  What does “Band: N0” mean?  Is this really suggesting it is using 4G bands? If so where can I see which 4g band is being used? I currently have software version 1Z L2.238.1.3 MSDX55MOR-2.11.0.1 1 [2020-11-07 15:36:46] installed.

9
M
1 year ago
S
Simond101First activity
asked in Other Devices

T-Mobile home internet signal booster? Any tricks?

Who's using a booster, what booster works best, do boosters work with T-Mobile home internet? I only have two bars and my download speeds average around 26 to 36 but my upload speeds are horrible at only 1.2 upload. Is there any kind of tricks that I'm missing to increase the speeds and to get a better signal? Thank you in advance

4
S
9 months ago
P
Pcampbell1986Rookie
asked in Other Devices

free tablet

If I received a free tablet in the mail and I don’t want it anymore and I only had it for 5 days can I return it to a T-Mobile store or do I have to return it back through the mail?

10
K
3 months ago
8
8yrCustomer0100Rookie
posted in Other Devices

4G LTE CellSpot Stop Working Issue Resolved

To those who are having an issue with your 4G LTE CellSpot suddenly stop working after a power outage or reset on the Spectrum/Charter ISP network, I have a solution.   I am an independent network engineer and the solution took over two months to find but it was worth it.  T-Mobile requires that your ISP open the following UDP ports 123, 500 and 4500 with 4500 being the main port for access to the T-Mobile server that allows the 4G LTE CellSpot to connect to the internet.  With that done, the CellSpot is able to download your configuration files and access your user profile so that you can get cell coverage in your home.  People have been complaining that it has taken up to 5 days for the CellSpot to sync and start working. But that is not why to takes so long for the CellSpot to start working. The real reason the CellSpot stops working or takes days to resync is because your profile has become corrupt and it no longer knows your account information on the billing backend of the T-Mobi

1
8
3 years ago
M
magenta4757916First activity
posted in Other Devices

4 g security cameras

Thinking of trying a 4 G security camera because internet is not needed, it uses cell service.  the only camera I came across was reolink with solar charger for battery. This needs a separate SIM card. Does that mean I need to add another line to my account.  Anyone familiar with this?

2
W
2 years ago
E
emvandekieftFirst activity
asked in Other Devices

Timex connect family watch

I bought my son the timex connect, set it up and five minutes into him wearing it, it began overheating. Displaying a message that says “watch overheated emergency calls only”. Is this not a watch that can be used often or should i return it?

10
K
2 years ago
J
jbangalFirst activity
asked in Other Devices

How can I refer a friend for T-Mobile home internet?

How can I refer a friend for T-Mobile home internet? He is already a t-mobile customer but didn't get invite to join internet. Thanks.

4
T
1 year ago
M
merlionchuFirst activity
asked in Other Devices

Xiaomi Mi 10 Pro 5G (Chinese version) Band 41

T-mobile recently added n41 (2500MHz) as supported band.https://www.t-mobile.com/support/coverage/t-mobile-network#frequenciesFrequencies that can provide 5G: Band n71 (600 MHz)Band N260 (39 GHz)Band N261 (28 GHz)Band n41 (2.5 GHz)Xiaomi Mi 10 Pro 5G (Chinese version) has this band too.https://www.gsmarena.com/xiaomi_mi_10_pro_5g-10055.php 5G bands1, 3, 7, 28, 77, 78 Sub6 - Global 1, 3, 41, 78, 79 SA/NSA - ChinaWill it really work as 5G phone inside the US. ZIP code 78758 is a prefered area. If not, what is the max speed I can get with LTE?

1
syaoran
Pillar
3 years ago
R
robvsFirst activity
asked in Other Devices

Home Internet- turn off WiFi?

How do I disable the WiFi on the home internet gateway? My plan is to use it only for its hardwired functionality and basically as a modem so that my pre-existing router(s) and equipment plugs in and works free from interference.

9
A
2 years ago
M
magenta10621655First activity
published in Other Devices

Please create a Missed Notification Reminder for the Alcatel Go Flip 3

Hi,The Alcate's Go Flip's 3 KaiOS operating system does not have a default integrated functionality to notify the end-user periodically about missing calls/messages/other notifications via sound.Here is what I mean: if end-user missed a text message or a call on the Alcatel's Go Flip 3 device, there is no integrated feature built-into the software of the device to periodically have the device beep every few minutes and reminding the end-user that there is a missed call or text.Can you please forward this suggestion to the software develoiper of your Go Flip 3 device to build into the functionality of the device a Missed Notification Reminder to beep periodically to notify end-user of a missed call/message/etc...And once the developer designs this feature to send this with the next Over-The-Air software update to build this feature into the phone with the next software update.I would be very grateful if you can please forward my request to the developer of the KaiOS operating system of

7109
D
1 year ago
M
magenta7692447First activity
asked in Other Devices

T-Mobile Home Internet Virtual Server

Anyone using t-mobile Virtual Server and having it work?    I tried even the basic settings and I can't get it to work.   T-mobile says the feature is unsupported....but was curious if that means it just doesn't work.Right now I have it set to point to a simple www hello world just to get it to see if It will display anything.

1
tmo_ian
Community Manager
3 years ago
G
ghentjFirst activity
asked in Other Devices

TM-RTL0102 LTE WiFi Gateway

Hi, does anyone know if the TM-RTL0102 LTE WiFi Gateway supports IP passthrough.  If not, are there plans for the device to support this in the future, or plans for an upgraded device to?

4
C
2 years ago
M
magenta4417971First activity
asked in Other Devices

Problems and Security of TM-AC1900 ROUTER (rebranded ASUS)

I have 2 concerns and maybe some other t-mbile user can help me.1. This router seems to have compatibility issues with my samsung s9 using 2.4Ghz frequency... my phone drops the connection and then it says connection with no internet. Sometimes it comes back after turning wifi off or restarting the phone or of course restarting the router. Anyone have any idea?2. I'm concerned that this router has security issues. There haven't been any firmware updates in a loooooong time. The ASUS RT-AC68U Firmware is being updated... last update was 3/10/2020 Version 3.0.0.4.385.20253 to fix CVE-2019-15126 (Kr00k) vulnerability. T-mobile is being extremely irresponsible not allowing people to get updates for these known vulnerabilities. As a customer what should I do? Trash it? Hack it? (yes i know you can do some stuff to force some firmware updates..  but then you have to hack it the next time and the next ... on and on).T-Mobile if you're listening please work with Asus to get us these critical a

11
A
1 year ago
M
magenta10614197First activity
asked in Other Devices

5G Home Internet Service

When is Tmobile going to release a 5G home internet service? I have tried their LTE home internet service, but discontinued it. I am very interested in trying again with 5G speeds.

5
K
2 years ago
M
montana1929First activity
asked in Other Devices

Timex Smartwatch won't turn o n

About family connect timex watch: the watch shut itself off. We charged it, but the charger light stays red. We have not been able to turn it on. When I check the app, it says the watch/phone is 83% charged. Has anyone experienced this? The unit is 4 months old and still in  very good condition. Thanks in advance.

7
A
2 years ago
T
terracotta333Helper Level 2
asked in Other Devices

Timex FamilyConnect smartwatch for kids

Hi,Need an assistance w/ regards to the timex watch, do we have an option to purchased the stand in which the watch sit?sad to say it was lost. i already checked the list of charger t-mobile offers but timex charger w/ stand is not included.and also any idea where to purchase?? if its not available w/ t-mobile.Thank you =)

6
M
2 years ago
D
dopealopeFirst activity
asked in Other Devices

Factory Reset on Home Internet Router?

It was working when I received it, and than I changed some settings to try and integrate into my network. I must have screwed something up, because I can no longer get to the admin page. I decided to reset the device to factory settings by using the reset button. I hold it for 5 seconds, per directions, and the 3 lights flash red and the unit reboots. However, when it is back up and running, the default password does not work, and the password I set for the 5ghz network does. And even though I can connect to the wireless network, I cannot access the admin page, or even the internet. How do I do a hard reset on the device or what am I missing?

8
T
1 year ago
M
magenta10432546First activity
asked in Other Devices

screen replacement cost with 360 protection

Does anyone know how much is is to replace a screen on the S10 with the 360 protection?

3
A
1 year ago
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