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Other Devices

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499 Discussions
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499 Discussions

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mjbinwildwoodFirst activity

asked in Other Devices

5G21 Gateway loosing connection

5G21 Gateway has lost connection four times today. The power has not gone out. Usually I have to restart the gateway every 2 or 3 days because it gets real slow or looses connection. I read that these can overheat? I read some people have put an extra fan on it. That should not have to be an option. Do I need a new gateway? My T-mobile phone connection has been fine.

1 year ago

KBri014First activity

posted in Other Devices

Devices

I can’t load connected devices on T Mobile Home Internet App…please help

1 year ago

Elrod1981First activity

asked in Other Devices

text message

How do I get out her text messages form other carriers that are not sending them through iPhone.

1 year ago

Rondiego22First activity

asked in Other Devices

I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used.

I signed up for 5g internet but my pc wouldn't connect to the network. I never had internet and returned the device. I was still charged. I shouldn't have to pay for a service I never used

1 year ago

DollarahFirst activity

asked in Other Devices

Device not connectinf after being disabled

Hey everyone, I disabled my work computer from my internet over the weekend. I am now trying to reconnect but when I try to connect to my network my laptop says “Can’t connect to this network” and now my laptop will not show up on my Devices in the T-mobile app. I did a factory reset on my gateway and it is still not connecting. Any tips? Thanks!

1 year ago

ruggerFirst activity

asked in Other Devices

components required for 5G

is a modem or router required for TMobile 5G internet?

1 year ago

BarryfishFirst activity

asked in Other Devices

ok so my ps4 remote won't allow the microphone to work wjth the wireless unlimited wifi

So I have checked all settings on my ps4 and in the game settings. I have tested the 🎤 and it tests good on both the system settings and the game settings. The ps4 controller and the microphone are brand new just bought them 2 days ago, I even went and bought a new totally different microphone. They still won't work and was wondering if anyone had this issue while gaming? If so did you fix it and how???

1 year ago

sharpstickFirst activity

asked in Other Devices

Nighthawk gateway choices

I have TMHI in rural Florida. I had many issues with the Nokia and Arcadyan gateways they supplied, but when they worked, typically got DL speeds of 100 to 300(or more). I got a Netgear MR6500 and so far am getting between 6 and 90. This is with a laptop 6 feet away. The gw has 4 bars in the best location. I am considering getting the Netgear M6 antenna, 600451. ($55 on Amazon). Is this the best for that price range? Is it likely to improve my speed? The tower is 4 or 5 miles away. (I will be using a TP-Link Archer AX21 WiFi 6 Router to connect to.) It's att branded, but it’s unlocked, GSM and compatible wit T-Mobile. I now suspect that it is lacking some bands. Specs show different bands.

1 year ago

MckennageneFirst activity

asked in Other Devices

webguard and home internet

I understand webguard is for filtering when the internet connection is on the cellular network. What if I get the TMobile Home Internet. Can I then get WebGuard on my home wifi as well?

1 year ago

Wbrowder86First activity

posted in Other Devices

jextream rg2100

Can I change my Nat Type from strict on the mobile hotspot.

1 year ago

DeliaFirst activity

asked in Other Devices

What qualifies as a BTS device?

I purchased a MiFi® X PRO hotspot in December 2022. At that time, the T-Mobile customer service rep told me I qualified for the promotion “UMTS Network Retirement - $200 off any BTS device” and that I’d get a $200 credit to my account. I’ve never received the credit, even after chatting with customer service at least 3 times since then.Today, a customer care representative told me that I didn’t qualify for that promotion because the hotspot is not a “BTS device”. Does anyone know whether a hotspot qualifies as a BTS device? I feel deceived!

1 year ago

calvert78First activity

asked in Other Devices

Pinwheel Phone

I wanted to know if anyone has experience with setting up a Pinwheel kid phone on their T-Mobile account.

1 year ago

Woods networkFirst activity

asked in Other Devices

Tv and Roku

Ok, how do I connect my TV to my router then how do I hook in roku

1 year ago

JL23First activity

asked in Other Devices

Cannot switch call from phone to Samsung Galaxy 4 Classic watch

Hi,I can transfer a call from my Galaxy 4 Classic watch to my OnePlus 9 phone but cannot transfer in the other direction (from phone to watch). Pressing the option that supposedly does that has no effect. This used to work, although it might have been on my OnePlus 6 (same watch). I cannot remember if this problem started when I got the new phone or if it initially worked on the new phone. I have tried resetting the watch.Thank you.

1 year ago

evergrn76First activity

posted in Other Devices

netflix thru t mobile

I have my netflix thru t mobile offer...anyone else having netfix issues now?

1 year ago

GeorgetoonFirst activity

asked in Other Devices

Amaxon Firestick is Choppy

All my devices work well with the T-Mobile home Internet.However, my amazon fire stick is choppy. Audio and video do not sync up. Streaming starts and stops. Streaming on my laptop is not a problem at all . streaming on tablets is not a problem at all. it only seems to be my amazon firesteck.

1 year ago

cooplpFirst activity

asked in Other Devices

Cannot connect to Gateway on my PC anymore. All otherr devices work fine.

We lost coverage for internet, reset the router and was able to connect on all of our devices except my Surface Pro which runs on Windows 10. Never had a problem connecting to this computer before. My husbands computer which also runs on Windows 10 connects fine.

1 year ago

rikaFirst activity

asked in Other Devices

Wifi Encryption

My security camera needs the encryption “type” and “algorithm” to connect to my new TMobile home wifi. What is the encryption for the device I just installed for 5G wireless internet?

1 year ago

pddowningFirst activity

asked in Other Devices

Bose Soundtouch 20

Are there known issues with the Home 5k network and Bose SoundTouch speakers?I have not been able to get my SoundTouch to work since we switched to Home 5k.I've even tried reseting my SoundTouch to Factory settings and still no go on the speaker.

1 year ago

stokanatorFirst activity

asked in Other Devices

Modem/Router Fast 5688W

I have 2 USB-C external modems (500GB each) and when connected to the USB-C port on the back of the modem there is nothing in the app, or through the browser using 192.168.12.1. I’ve tried everything I can think of and there is also nothing in the modems owners manual giving any directions. My end goal is just to share and external drive with my home network.

1 year ago

RarerichFirst activity

asked in Other Devices

Slow and at times interupted internet with 5G internet

I have the 5G router but I only get 3 bars wherever i put it in my house i also get a No Internet notification several times a day. I have purchased an Extender but event that does not help the situation.

1 year ago

rsande4First activity

asked in Other Devices

pd to power 5G Gateway S1

Can the 5G Gateway S1 be powered by al PD cable??? How??? My C to C cable will not power up the Gateway.

1 year ago

Anakin_skywalkerFirst activity

asked in Other Devices

Strange message on Wifi Box?

Saw this on my T Mobile router…very suspicious. Should I be concerned?

1 year ago

StacieRFirst activity

asked in Other Devices

What do you do when T-Mobile can't fix the device but keeps charging you?

I signed up for a data only hotspot plan (100GB) and device (Inseego MiFi X Pro 5G (1GB)) in March of 2023. I had the device for about a month before it stopped working. I had a 100GB data plan but since it stopped working, I’ve only used: March 0.00GB, April 2.17GB, May 0.00GB. But they keep charging me the monthly plan plus device fee even though they know it’s not working.Here’s the problem:Device appears to work and shows 2-3 bars of 5G UC and says status is connected. I can connect other devices to it but there is no data service. We confirmed this by also trying to update the software on the device and it says No internet connection.I’ve called support 4 times and spent 1-2 hrs on the phone each time. I just spent another 2 hrs in a store followed by another 2 hrs on the phone and still no one can resolve this.They did a warranty exchange, which I had to pay for, and the new device doesn’t work either. They have had multiple tech support people try to fix it as well as the s

1 year ago

jayboo33First activity

asked in Other Devices

Mifi and hi-speed data pass?

Going to Asia. I have an Inseego Mifi - is there any advantage to adding a hi-speed data pass?

1 year ago

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