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  • 509 Discussions
  • 1,595 Replies

509 Discussions

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Murr63First activity
asked in Other Devices

Hunter Ceiling Fan

I have been unable to connect my Hunter ceiling fan using the Hunter SIMPLEconnect® app. It requires the 2.4 GHz connection to set up with Apple home. It previously worked fine over my spectrum Wi-Fi network. Any suggestions would be greatly appreciated. Thanks

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1 year ago
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relentlessFirst activity
asked in Other Devices

does internet in a box include router

Trying to hook up internet in a box. It holds a modem.Does it also contain a router? If not do I hook up my old router simultaneously?I’m connected; signed in; cannot find tv device is reason I ask.

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1 year ago
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Bluviper86First activity
asked in Other Devices

Need help with SIM card

Switched to TMobile last week. Just got my SIM card today. It's in the phone now but won't connect to the network and my new phone number isn't available in my settings. I'm unable to call customer support. Idk what to do

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1 year ago
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andrew2342346First activity
asked in Other Devices

IPv6 Prefix Delegation

I have a data only sim installed in a third party travel router/hotspot type deployment.  I can get an IPv6 address via a route advertisement, but I can’t request a prefix for use on the attached network.  Is this expected behavior? I was very surprised given the wide adoption of IPv6 elsewhere in T-Mobile’s infrastructure. It’s disappointing to have to contemplate tunneling to enable IPv6 clients that are attached to a functional IPv6 network.

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1 year ago
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Barbara828First activity
asked in Other Devices

hp wireless printer

HP shows up as a network on network connections. I can print if I sign on to it without signing off Tmobile.  But I just tried to scan … nada..  asks if I want to set up new printer and we go in circles. I’m still log into HP  ”net” but it can’t scan ????? Go figure.

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1 year ago
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Tribe06First activity
asked in Other Devices

No WiFi sinal in basement

I have my gateway as close to the suggested placement as possible. my question is we do not have signal in the basement and with gaming teen boys they are losing their mind. I have seen on different platforms people suggesting to run an Ethernet cord from the gateway to a router in the basement and then they will have WiFi access.  Had anyone tried this and can you please tell me your results? Thanks in advance!

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1 year ago
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ganzoFirst activity
asked in Other Devices

what does it mean by the email saying "subscriber modified" and it gives am msisdn number?

i received an email from noreply@t-mobile.com that my T-mobile account has been updated. Subscriber has been modified for device #. The msisdn has been changed from # to #xxxxxxxxxx.What does this mean and is it legitimate?

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1 year ago
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DamotFirst activity
asked in Other Devices

Best prepaid SIM card for MiFi USA and Canada

During our roadtrip through the US and Canada this summer, we would like to use a Huawei Mobile WiFi router. Which prepaid T-Mobile SIM card (plan) can you recommend ? We are a family from Belgium so we don’t have an existing account at T-Mobile and would like to pay the card in advance so we can use it on arrival.Thanks in advance !

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1 year ago
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Blonde84First activity
posted in Other Devices

hot spot

My hot spot box keeps blank new messages  and data transmission 

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1 year ago
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Roswell BobFirst activity
asked in Other Devices

Is Alcatel Go Flip 4 available?

I bought Alcatel Go Flip 4 in January.  In August it wouldn’t send or receive pictures.  Local store people told me it was broke for good and ordered me a new phone.  The phone came in and IN picked up at store. I am a little dissapointed with the new phone.  It is TCL and does not have the same features as teh Alctel Go Flip 4.  Mainly missing games and FM radio.  I really liked the radio.  So is the Alctel no longer available?  Is there another flip available with FM Radio and Games?  Thank you.  Roswell_Bob  P.S. I am a grandpa so you understand why I am still with flip fone.

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1 year ago
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DarkgiftFirst activity
asked in Other Devices

turn off voicemail to text on android

getting notifications via sms about voicemails being deposited. this is annoying...how do i turn this off.

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1 year ago
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rheigesFirst activity
asked in Other Devices

Help setting up Frankliin T10 hotspot

Have a new T-10 (yes, I know it is obsolete 😏) and I’m trying to set it up on a T-Mobile data plan.  It will connect to T-Mobile (I know because it is using a small amount of data) but no internet.  On a Windows 10 PC I get an error message “failed” from  “http://www.msftconnecttest.com/redirect”.  When I edit the registry to stop checking then none of my Microsoft Office software (eg, Outlook) will run.  Is there a solution to this problem?

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1 year ago
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GangsteadFirst activity
asked in Other Devices

connection of HP Officejet Pro 8600

My printer was previously connected, but I had to reset my gateway and now printer will not connect.  Diagnostic printout says MAC address filtering may be enabled.  This is all “Greek” to me, any assistance would be appreciated.

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1 year ago
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DayDreamer901First activity
asked in Other Devices

lifeline

how do I add lifeline?

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1 year ago
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waubeno522First activity
asked in Other Devices

unrecognized devices attached to my Mifi Hotspot

I set up a new wifi name and password, and I have guest network turned off and I frequently see several devices that are not approved that I know of connected to my hotspot.I am curious how or why this is happening and how to fix it. It does seem to slow my data speeds when out and about.

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1 year ago
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RVictorFirst activity
asked in Other Devices

Connected, No Internet

I seem to be asking the same question as everyone else. Why is T-Mobile internet service so unstable. For over a week mine has been dropping the internet connection. 2, 3, 4, times a day. All I have been getting from tech support is to turn it off, unplug it, wait a few minutes and restart it. Sometimes it works, sometimes it doesn't…Yes, they sent they sent me a refurbished modem… Same problem.I don’t understand the problem considering it worked good for the first 2 months. Has T-Mobile bitten off more than it can chew? Customer service is the poorest I have ever experienced since CenturyLink but, T-mobile ids tight up there with their internet.I did make the comment that the modems have seemed hot and someone suggested a fan. The location of my modem is looking directly at the tower!!!This is getting real old and it is becoming increasingly more difficult to recommend T-Mobile services to anyone.Would someone at T-Mobile PLEASE FIGURE THIS OUT!!!!! Before I am  forced to go back to t

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1 year ago
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mgarciaFirst activity
asked in Other Devices

Is there a way I can see my timeline on my phone, like you ca see in google timelines?

Is there a way I can see my timeline on my phone, like you ca see in google timelines?

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1 year ago
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FyremanFirst activity
asked in Other Devices

Redirect to T-Mobile website

On my home desktop computer, I get redirected to T-Mobile’s website. It will “hijack” the page I’m viewing and go to T-Mobile.

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1 year ago
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sbershteinRookie
asked in Other Devices

NOK5G21 remotely read MMS/SMS messages

Gateway is located a great distance from my living room.  I’m not exercise averse but I’d like to avoid dashing back and forth to read messages off the gateway lcd.  Any ideas? 

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1 year ago
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Blackbirdx61First activity
asked in Other Devices

Default WIP Pin

Hi I have a ZTE Z64 Hotspot that I have used for years; and in shortest form I am looking for the default WPS Pin, back in July I ran out of Data, and purchased a 30 Data Pass to tide me over till my monthly renewal. And it has not worked since. That Data was somehow not highspeed data so it was incompatible with the device, and I got no use from that pass, That would be no problem except that,  while the 30Days have expired the device still will not log into the T-mobile network. I have full bars, and Solid Arrows; and a no service message. I have made at least 3 trouble calls to no good effect. I have been repeatedly reassured that there is no block on the device/Account, despite the appearance there certainly is. I have rolled the device back to factory reset. And the default WPA-PSK password, to no good effect; but I have not been able to find the WPS pin anywhere on the web and wonder if that is the problem. The other Oddity I see is that the device is not updating time off the we

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1 year ago
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Dwayne2378First activity
asked in Other Devices

inseego mifi m2000 not compatible

I am attempting to connect my inseego MiFi m2000 to a Denon Prime 4 DJ Controller for the purposes of streaming.  I know the connection is active, since my desktop computer is currently connected to the inseego.  When I try to connect to the Prime 4, I receive a message that says that the password is not connected.  I have changed the main setting to both 2.4 and 5 ghz, with no luck.  I also manually switched to 4g, still no luck

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1 year ago
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mr_l84Speaker
asked in Other Devices

How do I turn off Amber Alerts on ZTE Cymbal Z320?

This is starting to drive me nuts. Not only will an Amber Alert go off at 2:00AM like it did this morning, but sometimes the phone will glitch and the Amber Alert sound will sound off every 10 minutes with no way of turning it off without doing a complete factory reset of the phone.Sometimes I just want to kill my phone with a hammer because of this.

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1 year ago
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AnjelaFirst activity
asked in Other Devices

galaxy watch and prepaid plans

Can you have a galaxy watch on a prepaid plan on T-mobile?  

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1 year ago
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Muffie50First activity
asked in Other Devices

Can not connect my mifi to my labtop

i can not connect my labtop to my mifi because accidently block it out. how can i reconnect it?

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1 year ago
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SuhellerFirst activity
asked in Other Devices

broken family connect watch

Can the Family connect watch be repaired?

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1 year ago
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