Question

Unable to connect Chamberlain garage door opener via 5g internet



Show first post

57 replies

Userlevel 3
Badge

My opener has never connected to the myq server due to blocked port.  I have been on tmobile home internet for around two weeks.  

Userlevel 1
Badge

Having the same issue. Both of my Chamberlain garage openers worked fine up till 36-48 hours ago and then became unreachable in the MyQ app.

 

I figured TMobile changed something, like a blocked port (i.e. 8883). 

 

To test this, I reconfigured the Garage openers to use my Verizon Hotspot and everything worked fine.

Looks like Tmobile added some filtering.

 

Please fix this or give us the ability allow exceptions on the router.

Userlevel 3
Badge

Keep opening those tickets!:ok_hand:

Userlevel 2

I have spent hours on multiple calls to both T-Mobile and Chamberlain. Each points the finger at the other. No resolution yet! So frustrating to have a smart garage door opener that is not. 

Userlevel 1

Have same problem; just wrote to Chamberlain.

Userlevel 3
Badge

IMO, the change has to come from Chamberlain to have the MyQ server listen to open ports.  They will claim they use this port for security purposes.  Hardwired connections like ATT might be secure enough to have the port open, not so much with 5G internet using the cellular network.  I doubt T-Mobile will open the port (8883).  

The more complaints Chamberlain gets, the more likely they might take action.  Open a ticket with them.  I pointed out to the Chamberlain support tech that this issue will only grow in frequency and just marking it as a known issue wont make it go away.  

Userlevel 2

God you read my mind and issues please keep me posted if you get a resolution to this please! Just setup my new network tonight had all my TVs up and running in 20 minutes, spent 2 hours trouble shooting my opener and nothing!

Reply