Accounts, Plans, Features, and Billing
Good news for those needing Plaid to work with TMO MONEY!
For those who aren’t yet aware, I’m happy to say Plaid has finally added TMO MONEY to their platform. Not sure about you, but I’m very happy about this news!I tried it again by chance yesterday, and everything worked as it should!I wanted to share this in case you didn’t see imbedded in the middle or the end of another post…KQ Linking T-Mobile Money Account Through Plaid Service
Up until last week I was able to locate my 5 family members (including myself) using this service. Now all 5 lines give are unable to show me the map location. Each line gives me the message "family member was located, but the address could not be determined" Please help. I have tried calling customer support with no results.
not allowed to leave phone plan
My mom transferred her T-mobile account to my her now ex-husband (step father) and he refuses to let go my mom’s number and mine. How could we remove our numbers from his account if he won’t cooperate with us or T-mobile? Edit: we can’t lose our numbers, especially my mom because i have a chronic illness and her number is on all my medical records and having to change her number on everything would take MONTHS.
Transferring a phone number to T-Mobile from another carrier
I wanted to transfer my phone number that I have had for over 30 years to T-Mobile. What seem to be a simple process is a complete headache. I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze.I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile’s end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing. At that point, I just gave up that day. I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what’s the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers.WRONG! The numb
Whitelistandregularusage plan? Really?
It is truly amazing how some T-Mobile tech support people are so completely useless! After waiting on hold and being subjected to inane music, and a recorded message that tells me how important my call is, and that I have “a team” of support people on my side… I get no answers!My wife and I have been struggling for two days to set up our new iPhone 12 Pros, and especially trying to configure the dual SIM feature. From in store clerks, to local tech support, to the two levels of 611 tech support - and even to two levels of Apple support - nobody understands how (or even why) one might setup an eSIM. I actually found that now I know more about it than all of the techs that I have spoken with, and was giving them advice!After all of this, and with a variety of data connectivity issues, I finally got my phone working. My wife’s phone (the second phone on our account) was intermittently dropping, or failing to connect to data. Rather than the “Cellular Plans” option in settings displaying t
I need to ask you something about esim.
I bought an iPhone 14 and changed it from physical sim card to esim. I am going back to Korea because I couldn't solve the visa, and if I activate the esim of the Korean carrier in Korea, what will happen to the esim that I activated on T-Mobile? Do I have to deactivate T-Mobile esim when I go to Korea?
Restricted line unable to make or receive calls
One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities. When trying to call the number we get the following automated message … “The service you’re attempting to use has been restricted or is unavailable. Please contact customer care for assistance. Message TT204TX65.” I have worked with T-Mobile tech support over the phone and spent hours in store trying to resolve but no one seems to be able to figure out how to fix. There are no parental restrictions present and apparently no other visible restriction on the account or line. The other six lines on the account are experiencing no issues. Tried to upgrade the line (currently an iPhone 11) to iPhone 14 recently and was hoping that might resolve the issue, but apparently this restriction is also blocking transfer of the line. Tried two different new phone units and spent almost 10 hrs over 3 days with online support & in-store but no luck. Pleas
Where to Find Information About Data Plans for a Watch
I’m thinking about getting a Samsung watch, and finding it impossible to get information about the data plans that T-Mobile offers. I see something about a $5 plan, then there’s a $10 plan, and apparently there’s a $15 plan.Is there any place on T-Mobile’s website where I can go to see these three plans lined up against each other with a complete description of their features, similar to what T-Mobile has for its calling plans?
Bill & Pay not working
Whenever I login, either on the mobile app or through the web, when I click on “bill & pay”, it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? Thanks in advance!
How to escalate issue to upper management for Trade In promotion ?
I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven’t been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn’t. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.
How do I redeem my Keep and Switch Prepaid Card?
I’ve called a few times to try and find out the answer but I keep getting the same answer which is “to wait for an email or text.” But my main question is, why am I told to go to the “promotions.t-mobile.com” site to check the status with the tracking ID when I’m always met with the “Start a New Submission” screen? There’s not a section on that page that allows me to track. Is everyone getting this error or is this something only certain people are expierencing?
Go5G Plus Plan
The new Go5G Plus Plan says that New and existing customers always get the same great device deals and can upgrade every two years. Usually, for customers to get a FREE new phone, they have to be a new customer. adding a new phone line, and switch phone carriers. That means that existing customers are not eligible to get the new FREE phone unless they add another line. As an TMobile existing customer, I don’t need a new phone line. However, I would definitely like to get the new FREE phone. Please clarify for the new Go5G Plus plan: will existing TMobile customers be eligible to get a new FREE phone without having to add a new phone line every two years?
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