Community
Search

Replies posted by dpcole72

17 Replies

Newest first

Oldest first

dpcole72Learner

asked in Accounts & Services

Autopay for final bill?

Hi! I received my final bill and am told autopay will occur. Is that going to be the case? Thanks! Unless you specifically cancelled the autopay, it will process as normal for whatever final balance you have. Thanks for the info. I was wondering if that would be the case, but am glad the paperwork had shown it. I stopped by the T-Mobile store to pay the balance due manually anyway, then brought up the issue out of curiosity. The mgr (he’s a keeper at that store, great service) said the same thing, that it would autopay if I did nothing and also confirmed that after no further payments should occur in the future.

dpcole72Learner

asked in Accounts & Services

Are Galaxy watches carrier-locked?

Thank you much, @HeavenM ! Thank you all, actually :) but HeavenM’s answer seems definitive.

dpcole72Learner

asked in Accounts & Services

Are Galaxy watches carrier-locked?

Thanks for the info. I’ll go by the call rep as my phone should be unlocked. The app I’ve tried to avoid, but looked it up just to check anyway and got confused as to why it would say “locked, call support”. Per website info, my watch would qualify. The device must have been active on the T‑Mobile network for at least 40 days on the requesting line. If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

I think you have been using too much of their “unlimited data” and they want to weed you out. But they are sneaky about it, and want you to quit as opposed to cancelling you and not profitable customer. I have same issues. Thanks for the info and idea, but I don’t think it’s that, mostly because of the atypical nature of the dips. My friend with his phone uses another carrier and had the same problem in my area, so I don’t think TMobile is weeding anyone at this time.

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

I had not yet contacted TMO, wanting to rule out everything on my end’s nodes first. The friend’s phone is from another carrier so they’re probably leasing the same towers.It’s probable that some tower was worked on or an element is failing, but iI’d be surprised if nobody else had called in already. Still, one person calling over a minor blip isn’t as minor if other people report the same issue. I should look up the number and call. Something’s definitely off with a tower somewhere; I can’t think of anything else at this point to try. Thanks!

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

It’s weird, since phone reception has been 4 or 5 bars and no dips downward. But as the problem is only recent and I’ve had no problems for a couple years prior to now, and there are no new buildings or new trees put up, I don’t think reception is a factor if I have 4 or 5 bars but horrible ping time, ping, jitter, and stuttering.

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

A friend stopped by with his phone - his is from a different carrier. He had similar sluggishness problems as well, perhaps worse as Speedtest took several times to perform a successful test without bringing up about a Sockets error. From what I could see, that pretty much rules out a lot of, if not all of the problems on my end. His phone/service also ran slower (4G), so whatever’s going on isn’t exclusive to 5G…

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

Great question! Both current location and the one on the other side of the house are right next to windows. Actually, if I loved the cylinder close to the window in the room where it’s at right now, it would go down to 3 bars… When testing for the optimal position, the side of the house closest to the tower had no spots better than 3 bars, even directly in front of windows where the cats would be inclined dop what they want to do on the laptop if given a chance -- and that would be for them to curl up and take a nap around it due to the heat it generates. :-D

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

One other side note - the closest tower is on the opposite side of the house. The funny thing is, when setting up the modem on the wall nearest to it, I got a solid 3 bars. Moving it to the other end of the house gave me 4. If it makes sense to try moving the modem to the side closest to the tower, despite whatever interference is reducing reception to 3 bars, I will try it. It just makes no sense that these issues have only started up roughly a month or so ago. (The phone call issue being very rare, but internet streaming drops are frequent.) Thanks!

dpcole72Learner

asked in Coverage & Signal

T-Mobile Home Internet shows 4 bars but keeps dropping signal

I forgot to add, when using Wi-Fi mode, Speedtest from my modem did fail, saying network connection issues. Also, when I ran Speedtest on my phone, in 5G mode (4 bars), I get averaged ping of 40/919/340, jitter 4/91/78 when in idle/download/upload respectively, with 0% packet loss. On my phone using Wi-Fi mode connected to the Wi-Fi gateway, I get ping of 31/453/333, jitter 25/78/76, when in idle/download/upload respectively, with 0% packet loss. On my desktop using Wi-Fi to connect the same gateway, results are comparable to my phone’s test while using its Wi-Fi, though the results table only shows a general ping - not differentiated between idle/dl/up. These read 31/261/95 at the time of the test. A retest shows 31/968 (averaged from results showing as low as 266 or as high as 4000 ping)/85 for jitter. Rerunning Speedtest in both environments shows frequent significant changes in the ping and jitter values between tests, which also include occasional percentages of packet loss. Gen

dpcole72Learner

asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Yes. I had completed the initial pairing and setup; the final phase of the setup was to set up the LTE plan. It was a breeze when going from the 3 to 4, so am surprised why all of this is happening now.

dpcole72Learner

asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Still happened today. :( The box states it is a LTE model watch, so that can’t be an issue…?

dpcole72Learner

asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Looked up error code and tried going to the site directly - looks like the activation site may be down. Will retry activation tomorrow.

dpcole72Learner

asked in Android

Error page when trying to activate Watch 5 Pro from S22 phone

Note that doing a software update for the watch did not resolve the problem. :(

dpcole72Learner

asked in Android

Weird test message notification from app this AM

For those who got this message, did you recently upgrade to a newer phone? (Sounds like one other person above had...) It’s possible the message was sent to those who did upgrades to newly released phones (e.g. Samsung S22 line...) This might make sense as I turned on my tablet earlier and did not get a notification. Only from my S22 and the phone being returned that I was about to reset.

dpcole72Learner

asked in Android

Weird test message notification from app this AM

Or devices? It probably is testing, though I’m wondering how many got multiple notifications and if any of those had the little blue icon with up arrow in it next to it. It’s very small, but one I’ve not seen before. I‘ve not seen from the expected documented sources, though I spent 5 minutes looking. Maybe they are testing a new feature.

dpcole72Learner

asked in Android

Weird test message notification from app this AM

Thanks for the quick response. It may be completely benign due to internal product testing and they accidentally hadn’t disabled global messaging. I saw this once with another product support software, a long time ago, and for them it was a test.Or it may be a spoof. Might be worth contacting TMobile directly through official phone numbers?

25,571: Topics
103,199: Replies
1,292,427: Members

New badge winners

exzachelyhas earned the badge Curious George
carlosguayamahas earned the badge Curious George
KayeKaye3535has earned the badge Curious George
sally72has earned the badge Curious George
Shelfishhas earned the badge Curious George

Show all badges

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Social Login

Login with T-mobile ID

Login to the community

Social Login

Login with T-mobile ID

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK