Got my redemption, but Amazon declined it, saying code had already been redeemed.
I have learned, albeit slowly, that one can never take a T-Mobile customer care agent at their word. Please do not misunderstand me. Sometimes they do *exactly* what they say they will do. Other times, they don’t. Then there are those fuzzy gray areas in-between that can be a whole of fun too. I was told I was eligible for a targeted promo. A few days later I called customer care to get that promo, and I explicitly stated the promo code and what its benefit was. The customer care agent craftily gave me another far less beneficial promo without ever telling me I was not getting the promo I called for. Dumb me. I didn’t realize what had happened. By the time I did a day later, it took me weeks to undo the transaction that, if it had gone through, would have cost me $1,400 minimum. Yikes!Morale of the story: any financially significant T-Mobile transaction - especially one done over the phone with customer care - requires extreme vigilance. Some agent can be reading out terms and con
A year or so ago, I had basic scam shield from T-Mobile. It only partially worked. The scam shield did block scammers from ringing my phone, but T-Mobile continued to forward these calls to my voicemail which quickly filled up. I had to spend 15 minutes a day deleting robocall voicemails one by one.My phone was rapidly becoming a nuisance.Eventually, I had to pay for Scam Shield Premium to stop this forwarding. Yes, if you paid for the Premium Scam Shield, then T-Mobile would no longer forward blocked calls to your voicemail. I am not kidding. This actually happened around the winter of 2022. The flood of junk to my voicemail only stopped when I upgraded to Scam Shield Premium.I do not know if T-Mobile has this nasty behevior but I will find out soon. I have stopped my payments for the “premium” service, and I will find out if my voice mail gets flooded daily with robo junk. Hopefully T-Mobile has stopped this unwanted forwarding of robo calls. At the very least, I would an optional s
I recently saw a targeted promotion for $800 off Pixel 8 Pro. I doubted if I would qualify, but I decided to give T-mobile a call. I first spoke to an unhelpful agent, then got transferred to a supervisor. The supervisor told me I *was* qualified to this P621 plan. I didn’t know it then, but the supervisor’s call was not recorded. That fact would matter a lot later. A short while later, I called up to upgrade two phones with this P621 offer. The transcript clearly shows me asking for this promo offer. I have been told this by T-mobile. But the agent - without me understanding it - put me on an entirely different promotion. Given the the complexity of credits and everything, and that I had explicitly asked for the P621 promo, that is what I thought I was getting. So I agreed to upgrade two phones.A day or two later, quite by accident, I found that the upgrade I had just made had nothing to do with the P621 promo.Fortunately, I learned this before the shipped phones arrived at my ho
I made a mid cycle change. prior to making the change, T-Mobile agent told me change would cost $20 per month extra.. Few weeks later new bill arrived Next bill was $101 more!!! Called T-Mobile twice. Both agents said (in poor English) that the bill was correct, but neither of them could explain the $81 difference. They would just endlessly repeat that it was a "mid cycle change" like that was an explanation. Finally I called the cancellation department and the agent there gave me a credit of $80. He too could not explain the $81 difference, but was honest saying he did not know.. What is clear to me is that there is massive mid cycle change penalty if you shift to a more expensive plan. T mobile should really fix this. Finally, it took 2 hours on the phone with T-mobile to get this corrected, plus an unhealthy amount of stress.
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