Replies posted by Nova

7 Replies

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DSH61First activity
asked in Troubleshooting

Travelling with my TMobile Home Internet device?

The Home Internet service is designated for use at your registered address. A quick call into customer care is all thats needed to check if the service is available in your new home, and if so they can also assist in registering that new address for your service. Use outside of your registered area may cause you to experience issues using your Home Internet service. Can I use the device elsewhere, like my vacation home?No. The T-Mobile 5G Gateway is specific to your eligible address, so you can't move it from one location to another. This helps us assure that the place of use meets our network standards to provide you and others with a high quality of service.-Per the T-Mobile Home Internet FAQ

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1 month ago
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HVl28792First activity
posted in Troubleshooting

NAT (Forwarding) in T-Mobile Gateway

From what I understand, T-Mobile deploys 464XLAT. Meaning your IPv4 connections are translated over IPv6. This means IPv4s are not assigned in anyway to a traditional home-ISP, and instead IPv4 WAN are pooled and NAT’d together. This was reportedly done due to IP assignment issues, and used to mitigate and rollout to IPv6 at the same time. Business customers have the option to purchase a static IP which will remove your connection from the NAT pool and begin translating inbound IPv4 connections as if they were direct native IPv4. I’m not sure why T-Mobile is unable to provide this for free to all consumers. It may be a result of simply not having enough IPv4 allocation available, in which case how is that ever going to be fixed without freeing up used IPv4s? Or, it may be a system scalability issue that may need resolved. Who knows, but understand this problem is a little bit more complex than simply clicking a button. Currently for consumer home internet plans, there are no options fo

51
M
1 month ago
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rhsorthoLearner
asked in Troubleshooting

No 5G signal after firmware updated to 100.18 arcadyan gateway

My Arc unit just updated to 1.00.18 today, I haven’t noticed any changes in speed yet.

9
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1 year ago
jlillard
jlillardHelper Level 1
asked in Troubleshooting

Home Internet Static IP

I have Hulu Live and have to chat with them almost every day to reset my IP. They suggested I call T-MOBILE and request a static IP. T-Mobile said can’t be done and suggested I get a Netgear router that would solve the problem? Gonna try tomorrow I doubt thats going to fix the problem, as you still are going to require the gateway INFRONT of the Netgear router. Unless you have a business account with the static IP addon, there is nothing you can do. This is a result of Hulu having an overly restrictive licensing system. They’re trying to make sure you don’t share your account by tracking what IPs you connect from, and if you connect from too many different IPs it locks you out. This is Hulu demanding to be a square peg in a round hole world, and T-mobile refusing to take a file to its edge.

92
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10 months ago
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da.downLearner
asked in Gateways and devices

Is anyone else having problems with a changing IP address?

What is happening is that a device within t-mobile is doing NAT (network address translation) and using a different source address for every new connection to a different destination IP address.  IT SHOULD NOT BE DOING THIS as it causes problems like this, especially with cloud based servers where the a given DNS host name has multiple IP addresses. The NAT device needs to disregard the destination address in it’s NAT lookup for new connection attempts.     Its not just NAT or CGNAT, its 464XLAT. Meaning your device is actually assigned a real IPv6 address, and issued an IPv4 IP only at the tower’s edge. When you make an outbound connection, a WAN IPv4 address is assigned and translated via your IPv6 connection. This has the effect of an IP NAT pool, but not for the same reasons. A case-study was released where T-mobile claimed to do this as a result of IPv4 exhaustion causing deployment issues. This is more likely a side effect of the exhaustion of IPv4 than a sign of T-Mobile ar

53
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19 days ago
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tyty23First activity
asked in Accounts & Services

feeling robbed

T-mobile does not set the prices of phones, nor the value of phones.The manufacturer of the phone sets the price on the phone, and T-mobile simply sells it for such price. If you buy the phone for the price, then you decided it was worth the price to purchase it. In 2 years, the same exact phone is going be sold for 100-200 less brand new. That’s not because phones always cost less to produce after a year, its because they’re selling last gen devices to a different target demographic, and likely have already paid off their R&D and marketing costs. When you attempt to trade in a phone, Assurant is actually purchasing it without really seeing it. They will ask a few qualifying questions of the rep who helps you, but otherwise cannot see the scratches, general wear and tear of the device. A broken back glass iPhone still qualifies as a good trade-in, but is going to require a $150 repair once it is received. Since Assurant accepts a wide variety of conditions, they level out the value

6
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6 months ago
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cma42Rookie
asked in Coverage & Signal

Why is T-Mobile internet so bad here in America.

T-mobile has had remarkable uptime in my area, and faster speeds and coverage than ATT and Verizon. I doubt this to be a systematic issue as you allege in your post.You may be experiencing a technical issue, or using the home internet outside of an approved coverage area. I would suggest you call into the T-Mobile Home internet customer services for technical support and diagnostic to ensure your unit/local tower are operating as expected.T-Mobile Home Internet Sales Support: 1-855-209-2629T-Mobile Home Internet Tech Support: 1-855-545-4614https://www.t-mobile.com/support/home-internet/contact-us

7
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1 year ago
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