It's not this plan? https://prepaid.t-mobile.com/connect?&cmpid=MTPR_PB_P_22CNTTMO10_43700069998470811_677903205536&gad_source=1&gclid=Cj0KCQjwwMqvBhCtARIsAIXsZpZjVZJeS_oTzIGYeVl6bsft8NndDDL5qijgIWZiM3jmnEGLvs7Dv8UaAs8lEALw_wcB&gclsrc=aw.ds this is not a fake site? right? The site changed and does not show the low plans for prepaid.
It is this plan. I think I migrated wrong. I did not follow all the steps. I actually saw you posting a link to help someone else migrate.
You will need to reach out to T-Mobile via DM on Facebook or Twitter. No one here has access to accounts. Usually when a prepaid service is canceled, the number goes back into the pool of numbers to be assigned. How fast that happens depends on how much demand there is for numbers for that location. I thought the representative said he can turn my account back on within like 90 days even after deleting the account or he can make a new account for me no problem after deleting it. We were unclear if the same number was going to pop up in the new account or the recovered account, even though I was trying to give out the message that I wanted to keep my phone number, and will I be able to get it back if I cancelled my account.
I was trying to get my old phone number transferred to my new prepaid sim card. When you buy a prepaid plan and a sim card, they give you the option to have the same phone number or change it. My account got deleted by a customer representative, of course we agreed on it, but only if my prepaid sim card has the same number. Turns out the prepaid sim was not yet activated, but they were able to transfer my old number to the new prepaid sim card. When they deleted my account permanently, my new sim card was deactivated and my account was deleted along with the phone number, meaning I can’t log back into my account when I need that phone number.
Every time I log in, they ask me for me phone number, my phone number in my account got deleted or cancelled yesterday. My account does not have my phone number anymore, maybe it has my email though.
I got someone to help me cancel my account in customer support. Only because we thought my new prepaid sim card was working, when it was not working properly. The only reason the new sim card was working was because my number got switched over to my new sim card. Anyways long story short, when my account got cancelled, my old line and my new prepaid sim card that was supposed to have the same phone number both got deleted and deactivated. I’m stuck with no phone, and idk if anybody can help because there is no account to get into to. I am hoping someone on the team can help me get my number back.
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