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141 Discussions
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swim4funNovice
asked in Streaming on Us
Hulu not eligible

I had an old Hulu account, but it has not been active for a long time.  When I try to set up the free Hulu with TMobile it says I am not eligible

1
gramps28
Pillar
5 months ago
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Mfd814First activity
asked in Streaming on Us
Cancel HULU

How do I cancel my Hulu account that I had through T-Mobile/Sprint ?

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M
1 month ago
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joevidalNovice
asked in Streaming on Us
itunes

Can I watch Apple Tv on iTunes? Thanks 

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6 months ago
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KyGuyinSoCalFirst activity
asked in Streaming on Us
Free Hulu offer problem

Hi All,I’m hoping someone can help me figure out how to fix this.I had the free Hulu (with ads) offer working just fine.  We used it for a few months, and then the Olympics started.  So I upgraded my hulu subscription (from within the Hulu website) to Live so we could watch the Olympics that month.  Then I went back into the Hulu subscription section of the Hulu website and downgraded back to the $7.99/month Hulu (with ads).  I noticed that Hulu was going to charge my card $7.99 a month, rather than charging me nothing.  I contacted T-mobile customer service, and they told me that I negated my free hulu offer by upgrading and downgrading like that, and that the offer no longer applied to my account.  I’d have to upgrade to a new plan if I wanted the offer again!  This was never explained to me when I set up my plan.When I go to the promotional web page where the Hulu offer is described, and I try to go through the process of activing the offer now, the page ends up saying “Sorry, you a

1
R
8 days ago
W
weinLCNovice
asked in Streaming on Us
Free Hulu Trial

I claimed my Free Hulu offer through T-Mobile. However, when I go to login to my Hulu account, it’s trying to charge me rather than offering the free trial. 

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R
8 days ago
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TexGalFirst activity
asked in Streaming on Us
MLB 2024

I recently redeemed the MLB 2024 offer but are all the local games blacked out? Can’t watch the Astros and only seem to get “1” game per day. All other games required upgraded subscription? if that is case, not a option to “upgrade” through TMO like I do with Netflix? 

1
gramps28
Pillar
6 months ago
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Jamescook1963First activity
asked in Streaming on Us
Hulu on us

How do I active my Hulu account 

1
gramps28
Pillar
4 months ago
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erobles1963First activity
asked in Streaming on Us
Free Streaming Services

I just bought a telephone line through T-Mobile and was told that I now qualify for the FREE Netflix, Hulu w/ads and Apple TV+.  Thing is, I already pay out of pock for these streaming services.How do I redeem T-Mobiles offer to get these streaming service for FREE through T-Mobile?Thank you

1
gramps28
Pillar
1 month ago
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MattyBoyFirst activity
asked in Streaming on Us
YouTube TV Gone?

I used to have YTTV for like $50/month.  But I moved and had to discontinue it.  Now at the new location and I don’t see the promotion anymore… How do I reactivate that discount?

1
gramps28
Pillar
3 months ago
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JKaiFirst activity
asked in Streaming on Us
Free Netflix for T Mobile Internet Service

I only have T Mobile Internet service. Can I qualify for the complimentary NETFLIX channel?

1
gramps28
Pillar
3 months ago
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Chasityann.1229First activity
asked in Streaming on Us
promotional offers

Can someone please help me set up my promotional offers of Netflix, Hulu, Apple TV plus, Paramount Plus   

0
C
8 months ago
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Texas4verFirst activity
asked in Streaming on Us
Paramount Plus

How to get on home TV.  Keeps going to Xfinity to purchase.  Use log in but still not working

0
T
1 year ago
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magenta8809856First activity
asked in Streaming on Us
I just signed up for the 6 months free Apple TV. It won't let me watch anything though.

How can I just log in on my TV? 

0
M
7 months ago
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Allset99First activity
asked in Streaming on Us
Hulu on us?

I received the text saying coming soon Hulu on us. Here it is February 11th and nothing.  I went into the Tmobile hub and it's not even listed.  I have the  Magenta plan and was told it's free. Instead I'm now getting charged $10.20 additional starting this month for Netflix! Am I doing something wrong? 

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7 months ago
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bstegalFirst activity
asked in Streaming on Us
Transferring Pandora Premium to another account

I just signed up for Pandora Premium, but I would like to transfer this benefit to a different Pandora account I have set up.  Does anyone know how to do this?  I reached out to Pandora for support, but they said it’s a T-Mobile matter.

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7 months ago
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sooveritFirst activity
asked in Streaming on Us
As a new TM customer, do I have to start using the benefits right away?

As a new TM customer, do I have to start using the benefits right away, or could I start them a few weeks or months later?For example, the AppleTV+ benefit… if I wanted to wait until my current subscription ends at the end of the month, would I still be able to sign up and get the full 6-month promo from T-Mobile, or would it only be 5-months since I waited a month to sign up for the benefit?

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6 months ago
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Misch7611First activity
asked in Streaming on Us
Can we pay difference on Netflix change

Has anyone talked to T-Mobile to see if we have the option to keep our plan with no ads and just get the “credit” from T-Mobile On Us? I will gladly pay the difference not to deal with ads on Netflix.

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M
8 months ago
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kangwangFirst activity
asked in Streaming on Us
Apple TV+

I activate Apple TV+. But I didn’t get any login information. How can I use Apple TV+ service?

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K
1 year ago
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Marshmallow625First activity
asked in Streaming on Us
Free Netflix Account

Hi T-Mobile,Good morning.  I would like to know if I qualify to get a free Netflix account.  If so, would you please tell me how I can get it?Thank you so much!-Nancy Trinh

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8 months ago
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clovdahl83First activity
asked in Streaming on Us
Netflix benefit internationally

As we are about internationally Netflix always worked (as our T-mobile benefit).  It may have restricted some access, but it worked.Since the change to ‘with-ads’ we not longer can watch anything.  (Not available in your location.)Any solutions?TIA!

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8 months ago
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AtticDustFirst activity
asked in Streaming on Us
apple TV how to activate

how to activate 

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1 year ago
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amanticona19Novice
asked in Streaming on Us
Hulu On Us - Not working

Anyone else receiving the same message when trying to get Hulu subscription (Sorry, it appears your account is ineligible for this promotion. Your denial reason is: Looks like your current rate plan is not eligible for this promotion. For help, dial 611 from your handset or call 1-800-937-8997)? I've been trying and called, they said available after mid February.

0
A
7 months ago
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jayglickFirst activity
asked in Annual Streaming Offers
apple+ cancellation

Any else cancel apple+ at the end of the free war only to have apple+ still charge?

0
J
1 year ago
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IDGARZAJRFirst activity
asked in Streaming on Us
Home Internet promo not honoring 6 mo Apple TV with Essentials plan.

I have had an Essentials Plan for a while and recently added Home Internet Service with the Bundle promotion.  Unlimited 5G Home Internet Plans | T-Mobile 5G Home Internet The promotion below clearly states that Essentials plan with Home Internet includes 6 months of free Apple TV+ On Us.  The agent who signed me up even sent a text message to claim the 6 month subscription.  The redemption code in the text was not recognized by Apple TV site.  When I called TMobile support to get a valid code, they are now saying that the Essentials plan does not qualify for the 6 month Apple promotion and that they cannot generate a valid code for me.The web page clearly says it is included, but support says there is nothing they can provide.What are my next steps?  

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9 months ago
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AxelGaertnerFirst activity
asked in Streaming on Us
No discount for Netflix?

I’m paying $15.49 for Netflix Standard with T-Mobile. Netflix offers its Standard for $15.49. Why am I not getting any benefit / discount from T-Mobile for Netflix? T-Mobile states that Standard is a $20.50 value, but that doesn’t seem to be right. (I am ONE Plan Military). 

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9 months ago
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